The BECU in Thrasher's Corner was straightforward to find and navigate on my visit today, Monday 24…read moreMarch 2025. Parking was shared and normal spaces were marked with a 1 hour limit in paint on the pavement of each spot. I was depositing cash and both ATMs (center to left of the entrance) were occupied, however it was a short wait before one opened up. The transaction did not take long and I was on my way. The other side of the entrance, right, was quiet and a check-in kiosk was located towards the front.

I heard lots of good things about this people owned bank and opened the accounts almost 10 years…read moreago. I even had my boys both an account when they went to college 8 years ago. My experience with them, both face to face or when I call in about questions, have been very pleasant. Recently I have requested a HELOC from them for my home improvement. From the application process to getting the money out, the staff has been very helpful and pleasant to work with. They make you feel that your concerns are theirs. Everyone makes sure I got my questions answered. From Teresita, Julie and Brian at the application division, to Nick at the bank who helped process the money to be withdrawn, everyone has been great. I even feel they are as excited as I am with the home improvement. Thank You, BECU and your staff. You guys are awesome!

Today the manager was gracious enough to cash my paycheck without putting a hold on it. The other…read morebranches of Chase I went to, including my home branch, wanted to put a hold on my paycheck for 24 hours and only let me have $200 of it. I mean, seriously. This is a paycheck. The money is in the bank. There should be no need to hold it, especially when I have things to do and things to buy. Very nice manager, open, friendly, and she came out of her office to help, instead of ignoring you like some other banks do when there's a line forming.

This branch has alot of great people employed here...they are friendly, courteous, caring, hard…read moreworking. They make this the best bank in town.

They are always so helpful and kind. I have never had a problem with Chase bank anywhere. They are…read morealways so nice. Don't go to Bank of America.

Gloria is the most amazing representative of Chase bank that I've ever worked with. She is sharp,…read moreclear, concise, and just a great human being overall!

Opened up a child bank account today and was very well taken care of. Service was friendly and fast.read more

I hate to leave such a poor review for an obviously beloved bank, but seriously:…read more I knew when I left "the" big bank that I would lose a lot of the convenience that went with using the Bank That is Everywhere, but this is ridiculous: Woodinville has no ATM at all, Kirkland has an ATM that doesn't take deposits, and Bothell has a REEEEEALLY old fashioned ATM that looks like a computer from the 70s, and it also doesn't take deposits. I didn't find a working Banner ATM until I got to Redmond. That one was actually really nice. But by then I had been driving around for 2 hours, and wasted a ton of gas. Inexcusable in this day and age. I will happily remove this review when you have righted the situation. Please provide fully functioning ATMs at all of your branch locations.

I love this neighborhood bank, the ladies that work there make it the BEST. I especially love…read moreVicky Smith who always greets me with a smile and dog treats (not for me...seriously...I bring my dogs in there). They are so customer service oriented I don't ever have to fill anything out to get my money, they do it for me and I just sign. They also notarize documents for me at no charge which really helps on the occasion I need that service done.

Every time I have had a request they always have excelled with their attentions. They make me feel…read moreimportant and unique.

i do not suggest this branch if you are on any sort of time constraint. Typically there is just a…read morelong line to come in and make a transaction, which is inconvenient, but understandable. today they met me at the door and said there was no one to even take a payment. she wasn't particularly rude about it, but neither was there a soothing explanation (i.e. we're short staffed today.. etc) to make me feel any better about being shooed away . this poor review is in reference to this branch specifically and their poor customer service, not to the parent company or those who have been helpful over the phone with my Alaska card over the years.

Amazing Service with in-person attention. Member with WFB…read moresince last 34-years and still continuing.

This location has a convenient location and great hours. It is in a older building with limited…read moreparking, but it is easy to navigate in and out. There is also a 24 hour ATM that is accessible outside of their building but under a covered area. If you bank with Wells Fargo, then I'd recommend banking here if you're living in the Bothell downtown area.

Multiple inexcusably bad experiences here; 1) Tried to…read morechange to this specific branch. I opened a checking account in the 5 figures. My personal checks took too long to arrive, so I called customer service. The woman rudely insisted three times that I had to provide her with my FULL social security number to get help. She told me I could not get help with just the last 4 digits, my address, number, full name, etc. I then told her I was recording the call and asked for her full name and the full name of her supervisor. She then admitted she could help me with the last 4 digits of my social security number. She eventually tracked my personal checks and admitted they had been sent to the address of one of the tellers at this branch. I closed the account, leaving only my mortgage with US Bank. 2) I went to this branch recently to pay into my principal in the 5 digits range. I had my checkbook on the counter. Somehow they made the assumption that I had that much cash to apply to my principal-only payment. I was given a BS excuse as to why that assumption happened and so tried to go ahead with the payment. Somehow, they couldn't find me in their computer. I then related my previous experience there and the teller/manager tried to assert that what happened before probably removed my records from their data system. More baloney. This is a bad place. I've had very few dealings with this bank and only my 10K principal-only payment a few months ago went well. All else verges on ineptitude, deception, or possibly attempted criminality. How could my checks have been sent to the teller who opened my fat checking account? Why did the customer service staff fish for my full social security number? Why is it that such a high percentage of my interactions with this bank were awful?

There was this very nice lady named Dorma Karimi at the Bothell location, who helped set up my…read moreonline banking which I've been trying to do for a very long time.

This bank is a little too reliant on making appointments but the staff were great and so far as new…read morecustomers two months in, BofA is doing just fine. We felt welcomed and taken care of. Thanks Claudia.

if i could i'd leave zero stars. horrible bank, horrible service. no respect for customers…read morewhatsoever. i would love to say something nicer but avoid at all costs, save yourself some time and go to Bank of America by Mill Creek Town Center :)