This is a review of US Bank overall. Aside from that, the Bothell Way Branch has pleasant staff, they just work for a poorly run bank. Help them find new jobs would be the best for them.
I've been with US Bank for decades. And went there because of excessive fees from BofA. US Bank is so much worse now. They have outrageous fees. Free checking used to be free. Then required a linked savings account with automatic deposits. Then required a moderate monthly balance, then a stupidly large balance for a checking account. If you have that much in checking, you should instead switch to a bank with real free checking, and keep the rest working for you. And huge fees. My business account charges to deposit cash. Cash.
But the straw that broke the camel's back was they assisted someone stealing from me. Hardly keeping the social contract of safeguarding my money.
US Bank advertises Zelle as "safe and secure" but after receiving money from a person using Zelle, and my giving them the goods they wanted, they reported the Zelle transaction as fraudulent. It wasn't but it was among multiple transactions through Zelle the same day. Without warning me U.S. Bank emptied my checking and my savings account in response to them being told the Zelle was a fraudulent transaction. So I was out over $300. I reported this to my branch, and they originally thought it was someone hacking my account. After investigating they said it was the bank removing my funds. I reported this as fraud to the bank. And posted on Facebook to warn other.
Then two weeks later, approximately, they did two more charges on my account, of $200 each when my balance was zero. I couldn't trust them. Neither should you.
I tried to get the transaction number of the transfer so I could try to recover my funds. They said they couldn't give me the TRANSACTION NUMBER as they couldn't violate the privacy of the user committing a fraud against me. I am so far stonewalled by the bank, and can't even close the account cause they created a negative balance.
Avoid US Bank unless you want high fees, and a bank that would rip you off given the opportunity. They don't support their customers, they don't care,and your money is not safe with them. It's safer in an envelope in your nightstand it seems at times.
In my opinion in regards to US Bank, Nancy said it best, "Just say no!" read more