This Carpet Company goes Above and Beyond what it advertises. First when I called the Lady who…read morespoke and set up my appointment was So Professional, then Alex comes out to Clean my Carpets in Hallway. Expertise on Carpets and what sprays to bring my Carpet back to its original Condition was Paramount. Already called my Family and Friends to recommend them. Used Stanley Steemer in the past to be very disappointed with smelly wet Carpets. Not this time. Carpet Dried within 4 hours and my Grandson was able to walk around barefooted. The Value & Quality goes hand & hand with their Service. Thank you Plymouth Carpet.

I am thrilled with the quality of cleaning from Plymouth Carpet. I would definitely recommend them.read more

On Thursday, April 11 our main sump pump failed and our backup couldn't keep up. This resulted in…read moresome flooding in our basement of course. We call Atlas around 6:45pm and they say they can be out here by 8pm. Great!! They don't show up till 9pm. No big deal because the emergency plumbers were down there till around 8:45ish installing a new sump pump. It was raining pretty hard too, so it could take anyone awhile to get somewhere. Thought nothing of it but that should've been our first clue we had chosen the wrong company. Austin (owner's son) got there first and a small crew got there shortly after. They worked from 9pm until 1am and left their equipment there to dry everything out. Austin did a rough estimate and our contract stated that $6,000 would be the max we pay and that he would follow up with us on Saturday. He also mentioned we should throw away our couch that was down there (probably to add $$ to the work they did) but we felt the legs of the couch and they were bone dry....literally bone dry, so told him that wouldn't be necessary (another red flag). He said he would show up Saturday to check things out and was about 15 minutes late from the hour time frame he gave us. Not a deal breaker.... but in hindsight, another red flag. He said it looks like there was "less damage than expected" and that our final bill "shouldn't exceed 5k." He said he would return on Sunday himself to retrieve all of the equipment and will be at our house between 2 and 3. Around 3pm, we call. We text..no response. 4pm comes...no response. Around 4:30 we get a call from Deandre, who was part of the crew from Thursday. He said he would be there by 5:30. He had no idea no one was supposed to come prior (nor should he since Austin was supposed to be the one) and he told us Austin told him to just come to our house out of the blue. At 6:03 still no one. 4+ hours of waiting around on my 1 day off that week for someone who can't even respond to a text or call, so I call Steve (the owner, Austin's dad). He conferences Austin in on the call and Austin says "never got any call or text." I told him on the conference call that it says my message was delivered (both have iPhones) and I can screenshot that right now to the group if needed. He quickly changes his story to he just got them and wasn't checking his phone. Deandre shows up as I am on the phone and I assured him I wasn't upset with him. He said he had no idea that Austin was supposed to be there between 2 and 3 and this was actually his day off, but Austin called him around 4 to call us and never informed him that we were already waiting hours for him, so Austin pretty much sent Deandre into a situation blindfolded. Kind of a crappy move. Deandre was nothing short of amazing and did all the work himself and took everything out. The rest of the story can be seen in the text messages below. Specifically after I was given a bill of 6k!!!!!! Despite what Austin said to me after viewing all of the work AFTERWARDS and said it shouldn't top 5k. Steve threatened to show the texts in his response, so I figured I'd do him a favor and post them for him. Between telling me he gave me a discount already (max price on the contract is a discount???) and threatening legal action for defamation of character (once I told him quoting his son isn't "defamation" he didn't bring it up again), and saying I'm full of sh$% for stating ONLY facts, and blowing up my phone (I added the time stamp so you could see how many texts he sent, and how he continued after I stopped responding 20 minutes later...he sent 16 messages to my 6), I'll let you decide if this is a company you want to do business with when you're forced to make a quick decision and need help. You're welcome for posting the text messages for you Steve. Good luck with the lawsuit.

Atlas Restoration & Cleaning (Steve Fronimos) Find another…read morecompany. Poor work ethic. Lack of integrity. Will take advantage of you and your situation. I had a bathroom leak in the walls. Atlas came in to remove the cabinets and counter top so the plumber could fix it. They then quickly did the remediation. I was told they would do all the work to get the bathroom back to the way it was. That is where it fell apart. They did not show me the damage to the cabinets and I was too upset to think to ask. (I think they could have been salvaged) I knew it would take six weeks to get replacements but nothing would be done until there was insurance approval. The insurance company was waiting for an estimate. It was four weeks of waiting. I started looking into cabinets and counter top repair myself. My laundry room also had damage so I asked Steve if he could replace my floor. I had purchased the materials so they could get started. I did not get an estimate or bill till after the floor was ripped up. (I know shame on me but I was in a panic) I paid half and the rest was to be paid after completion. After I had time to go over the bill I called Steve. I left a message saying I had concerns and that the numbers were off. He never called me back. After the floor was complete I called Steve to address the estimate. (He charged me double and did not reimburse me for the materials I bought.) He said he stood by his pricing. Luckily the insurance company sent me the check for the bathroom and I was able to part ways with Steve. I don't think Atlas (Steve) would have made the bathroom repair using the same quality of materials. Very poor communication and bad follow through. Blessed side, I found a great contractor and everything is back to normal but better!

Great service - fair price. Good communication from start to finish. Already recommended them to a…read morefriend!

Great work and responded very quickly with incredibly professional and clean services!read more

We took water in our basement for the first time in about 30 years.We tried to get water out of…read morecarpet on our own.We were not up to the task.Called other carpet cleaning company and they told us that they were not certified for this. They recommended Father and Son. We are going to recommend them to anyone we know who needs this type of service.

Bryon's team is amazing. They are the best in the area. I highly recommend Father and Son for…read moreWater, Smoke and Fire Clean Up. I have used them and referred them on dozens of jobs for Several years. They always do a great job. Honest and Fair, Caring and Knowledgeable.

From the first day I spoke with Mike, and I explained to him that I had a water leak approx. a year…read moreand a half ago and I was out of my home for 8 months, he put my mind at ease and told me I wouldn't be out of my house for no longer than a couple weeks. Mike and the rest of the Team at Premier was awesome, they kept me informed each step of the way, always available to answer any questions that I had. I would recommend Premier to anyone that is looking for home restoration. Not sure why it is showing I'm in CA, I live in Oak Park, MI

My interaction with Premier was nothing but STELLAR! From beginning to end, they were…read moreprofessional, fast and friendly! Justine is the EPITOME of customer service! No matter how many times I called her, she had an answer for me and never once made me feel like I wasn't her ONLY customer! Just a PHENOMENAL experience! Thank you for everything to the whole crew!

This company is horrible. They were eager to do my small ceiling replacement job in between the…read morestorms this summer and were scheduled to come out on 8/19. They went so far as to tell me that I may have mold in my ceiling so they would bring a mold scrubber. The day before they were scheduled to come out they called to tell me that "my ceiling didn't need to be replaced" (pieces of my ceiling were hanging down due to water damage yet they were telling me it didn't need to be replaced) and I would be better off just finding a drywall company to do the work. I had been trying to find drywall companies prior to contacting them but no one would take the job because of the mold risk. I explained this to them and said that their representative had thought the same. They told me that my ceiling was dry and they bring a mold scrubber to every job. There had been a very major storm the week before and many people had flooding again so if I'm reading between the lines, they were willing to do my job when they didn't have other work to do but as soon as they could make more money on someone else's job they left me high and dry. The woman who called me said she would check with another company for me and see if they could help me out but of course it's been 3 weeks and she hasn't called back. Also; I explained that I had cleared the entire room in preparation for them to come and her response was "well I guess you can move your furniture back." Horrible, horrible customer service and zero compassion.

I used SERVPRO of Canton in July after a flood created two inches of water in my basement. Due to…read morerough times everywhere, it took me a month to get the water out. Then I called ServPro for the mold issues. They were AMAZING! Very professional. Stephen Smith is the project manager who came out first. He immediately scheduled his team to come out. When they showed up, it was like a light at the end of the nasty tunnel in my basement. They were quick, very professional, and went beyond their job requirements. I appreciate them so much and could not recommend them more. Through my basement issues I have dealt with several contractors for various things, and SERVPRO is the only company I can honestly say I would reccommend to a friend.

I just had James from Advance Restoration come out to check water in my crawl space. He was the…read morenicest, most knowledgeable young man. Don't hesitate to call them for any restoration questions you might have!!

eview Rating:…read more "Avoid! They hold you hostage with fine print." I used this company for basement flood cleanup in January 2026. They were fast at first, but once the cleanup ended, the "reconstruction" phase became a nightmare. The Trap: They demanded a 70% deposit before they would even give me a quote, a timeline, or a walkthrough. The Fees: When I refused to pay for an invisible plan, they charged me massive cancellation feejust to walk away. The contract signed during the mitigation process gives them the ability to conduct your reconstruction on their timeline. The Threats: They claimed they could sue me for "lost profits" because I wouldn't agree to their unreasonable terms. They are great at the emergency part, but they use predatory contracts to lock you into expensive repairs. Get everything in writing before you sign a single page with this company.

Our basement flooded in a recent rainstorm. ServPro quickly came to clean up and remove damaged…read moreitems. Despite overwhelming demand, they quickly scheduled crews to replace carpet and rebuild. Having one company coordinating restoration made our lives easier and completion faster.

Very quickly responded to my flooded basement. Staff is friendly and gave me great tips to avoid…read moreanother problem in the future. Great people to work with!