Well, I submitted a great review for Allen K and Checkered flag from our prior experiences. Sad to say, since that time the service has gone downhill. The second last visit was to clean the ceramic tile and grout in the kitchen. On completion of the work I had to call Allen back into the house and have him use the machine to suck up water that he had left behind as it was pooled here and there. Then, when the floor dried, the floor left with white crusty residue, which was the cleaning solution. (I called and asked Allen what it was). So, for my $225 I ended up on my hands and knees to hand wash the entire kitchen, half bath, laundry room and entry hall by hand. No rinse for the floor after the cleaning solution?
Now today, August 28 we had Allen out again to clean the rugs in two rooms and the steps leading to the basement. On completion, as after the equipment was put away, I noticed that the stained area of the carpet in the master bedroom was still there. This was not a subtle thing, it was right there for the looking. I called Allen back in to look. His first thought was a shadow (but there was nothing overhead to block the light and create one?). To his credit, Allen did go set the equipment back up, and re-cleaned the area I pointed out. On completing, he explained that he was training his new guy, and focused on that and he wasn't looking. Say what? And now, five hours after he has gone, I went down into the basement on the stairs that were just cleaned. I was barefoot, and cannot believe that the treads are soaking wet. Coming back upstairs my foot brushed the riser part of the rug... it too, is soaking wet. Pretty poor service. We are moving away, but if we were to remain here I would not call Checkered Flag again. read more