When things go wrong, they go wrong in bunches. I have a water heater problem and called First Class Machanical for help because they were listed with the Rheem home page. Rheem was impossible to get in touch with. So when I called First Class Mechanical, I spoke with Nancy. She was so informative and helpful. She told me exactly who to call and how it works. I was really grateful for the help! Now I told you trouble came in bunches. As it turned out, my AC unit needed to be serviced. I asked Nancy if they can do that. She set up an appointment and sure enough, Luke from First Class came out and fixed the issue right away. The best part, their pricing was more than fair. I was so impressed, I asked Luke to give me an estimate to replace my upstairs unit. It is about 25 years old so it is time. Waiting for the estimate, but I will be more than happy to have First Class address all my HVAC and plumbing needs. Anytime you find a good trades company that gives you honest and fair work, you keep them. Thank you First Class! read more

Bathroom faucet Fast quality service Reasonable price Responded to my call in two hours read more

Quality company !!! I called First Class having dealt with them before. They truly look out for the customer and what's best long term. Eric, Pablo, & TJ we're efficient, thorough, and complete. They put on shoe booties to prevent tracking dirt in the house and provided recommendations. Some that needed addressing sooner than others. It's nice to be able to rely on that type of service & get a true value. I wouldn't hesitate for a second, to call FIRST CLASS MECH !!! read more

First Class Mechanical installed my boiler in 2013 and it has been great. I recently had some heating issues only to later figure out that it was related to my new AC unit and my Nest thermostat not communicating properly. They spent a lot of time here trying to diagnose the problem and did not charge me for that time. That was classy. Also want to give a shout out to the technician, Cody, who was very professional. He did a great job explaining what he wanted to do and then what he did do. Finally, I want to recommend to all readers to sign up for a maintenance policy. I wish I had done that sooner. Andrew S. read more

First Class has been taking care of all of my plumbing and HVAC needs for about 20 years. Most recently, I discovered that I had no water. First Class had a truck out in about two hours, and that first crew discovered that a part on my well head had broken and fallen into the well pipe. They arranged for a drilling company to come and retrieve the broken part in the well, then recovered and checked the pump. Withing 24 hours of my first call, they had my water pumping again and the total cost was about half of what I expected. The guys are always quick, professional, and courteous, both on the plumbing side and the HVAC side. I trust them implicitly, and recommend them to friends and neighbors. read more

This is the third time we have had work done by 1st. class mechanical and as usual the work was completed in a truly professional manner. The estimate was fair and no surprises on completion. Cris & Pablo were on time and got right to work. Each seemed to know their job well. It's really nice to know that you can call someone reliable and reasonable. The military discount didn't hurt either. We highly recommend them for all your plumbing or HVAC needs. read more

Awesome experience. Woke up to my husband screaming that the toilet had broken, dumping an entire tankful of water on the floor. Called First Mechanical and they were here in a couple of hours, diagnosed and fixed/replaced the turnoff valve and toilet in record time, at a more than reasonable price. Thanks to their plumber, Shannon, for making a nightmare morning go away! read more

Very professional, pleasant, and always on time! They replaced an old heat pump for a commercial property- did a great job! Very happy and it runs great. Cory and his assistant were there today tending to some needed plumbing repairs- again- great job, professional, and timely. Always available and supportive during off hours too.....thanks for your assistance! read more

I've done business with this plumbing company since we bought our home over 4 years ago. I've never been disappointed. Gary usually is the one who comes to our house and does whatever needs to get worked on. He is awesome, knowledgeable, honest and he always goes above and beyond. We've never had to look for another plumbing company, because they never disappoint. read more

They really are First Class! From the phone call when they are on their way, to the politeness and knowledge while working, to asking if there are any other issues we are having before leaving read more

First Class Mechanical was like their name, First Class. Both technicians who came out were polite, and very professional. We called them out for toilets clogging and instead of performing an unnecessary snaking procedure they recommended we update the equipment inside the toilets to get more water flow. We eventually decided to replace one of the toilets and the guys were on time, polite, professional and cleaned up after themselves and even took away the old toilet. I would highly recommend First Class Mechanical. read more

First Class Mechanical - Our new Gerber toilet! - A white ceramic toilet with a closed lid is situated in a small bathroom corner, with a beige wall behind it. To the left, there is a toilet brush in a holder, and to the right, a toilet paper roll on a wall-mounted holder. The floor is tiled with light-colored tiles, and a small beige bath mat is placed in front of the toilet. - Plumbing Near Me - Westminster, Maryland

A little over 1 year ago First Class Mechanical replaced my well pressure tank. The work was done well and on time. lt turned out the tank i was sold was defective and needed to be replaced. The tank was covered under a 7 year warranty so I was not charged for the tank. However, the 1 year labor warranty had expired. I expected to pay a reasonable fee for the labor. I was charged $550 for 1 hour of labor to replace the tank First Class originally sold me that was defective. I will not use First Mechanical again and will discourage others from using their service based on their fees. I was sold a defective piece of equipment and charged twice to install it. read more

We had a water emergency, came home from vacation to a broken well pump and no water. Derek came out on a Sunday morning and fixed it quickly and we were back in business. Thank you! read more

My Air Conditioner would not operate. I call my usual company for service and was put on a list for service. I had seen advertisements for First Class Mechanical and thought I would give them a call. The friendly receptionist listened to my problem and had a service technician to my home at 8:30 the next morning. The service technician was knowledgeable and found that my thermostat was fried and had a replacement. A/C was running fine within a hour Great timely and great customer service. They will have my business from now on read more

Our well pump lost pressure this morning and to their credit, First Class Mechanical was able to come out on the same day and fix the problem. However, for less than an hour's work and no parts replaced (all they did was splice a broken wire), we were charged over $600. When I found out what my husband paid them, I felt sick. This is an outrageous price. It was a Saturday morning, not Christmas Day. The labor rate shouldn't be this high. I will make sure to avoid this company in the future. read more

I called to get a generator and water run to my barn. Both were done on time and under budget. I have used them for several projects since. Kitchen remodel. Heat issues. Does not seem to matter why I call they are always prompt, professional and priced right. I have recommended them to several friends and have heard rave reviews from everyone that uses First Class. read more

I am VERY DISAPPOINTED with the service I received, or rather, didn't receive. I called and requested a quote for some plumbing work I needed in my shower. The bathroom is being remodeled and I wanted the service to be performed as soon as possible. The staff was courteous and came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait. The construction came to a halt so we could wait for the plumbing work. They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon. I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away! That is ABSOLUTELY UNACCEPTABLE! I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place. So I'm supposed to just halt my construction for at least another 10 days because they don't have backups for their employees. This is a reflection of how badly this business is run. As a business owner, I jump in as a backup if one of my employees calls out. Leaving the client stranded after confirming the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out. That's just poor customer service. I can't review the actual plumbing work since we will not be using their services. As far as Nancy, the operator who got the brunt of my frustration, she was pleasant and professional. My beef is with the management for not handling staffing issues and appointment backups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business. I called and requested a quote for some plumbing work I needed in my shower. The bathroom is being remodeled and I wanted the service to be performed as soon as possible. The staff was courteous, came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait. The construction came to a halt so we could wait for the plumbing work. They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon. I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away! That is ABSOLUTELY UNACCEPTABLE! I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place. So I'm supposed to just halt my construction for at least another 10 days because they don't have back ups for their employees. This is a reflection on how badly this business is run. As a business owner myself, I jump in as a back up if one of my employees calls out. Leaving the client stranded after having confirmed the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out. That's just poor customer service. I can't review the actual plumbing work since we will not be using their services. As far as the Nancy, the operator who got the brunt of my frustration, she was nice and professional. My beef is with the management who does not handle staffing issues and appointment back ups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business. read more

I paid 1200 dollars to have pipes redone under the kitchen sink. Having problems with the pipes again. New plumber said it was done incorrectly. Will have to spend another 1000 dollars to do over. New plumber said the pipe should have been a 2 inch instead of a 1 and a half. Whole system backing up and will cost me plenty to do over read more

I have had them here many times over the last several years. Hot water heater, water softener, water filter, well pump, shower installation, and a few other things that needed replacement. They get the job done right and the price is fair. read more

I called with a plumbing emergency. I was given an appointment that day. They arrived within the time frame given and were able to address my problem. My concern was they didn't ask if I wanted them to wear masks and they did not use shoe covers. Otherwise I am very pleased with the service provided and will use them again. read more

The appointment was between 9and 12,after waiting I called at 11:45,somebody should have called me as soon as possible. Of course I was nice what do you expect me to be mean.This is one Company I will never use read more

First Class Mechanical, the company our home warranty company sent to our house, came out to replace our well pump. The technicians mentioned that our well water was notably dirty before leaving. That evening, when we turned on a faucet and flushed a toilet for the first time, we were shocked to see water that resembled mud and was the color of mustard coming out of all of our faucets and toilets. We did some quick research and decided to run a hose from where the well water enters our house to the backyard and run it for a few hours. I called First Class Mechanical Friday morning to ask if having muddy mustard colored water is normal after replacing a well. The lady who answered the phone called the technician and told me that he said we should call our water filtration company because our filtration system must be broken. Knowing that our filtration was working and we had clear water up until the moment our well pump was replaced, I made a call to our water filtration company and another well company. Both asked me if the well was flushed "over the top" after the well pump was replaced to get rid of all the silt/dirt that is typically stirred up with a well motor replacement. I observed most of the repair and I did not see anything that looked like flushing the well, and there was no water in the grass around the well, so I called First Class Mechanical back to ask. They had the technician call me back. I asked the technician if they did an over the top flush of our well before leaving. He said they did not. I asked if they normally do it. After some prompting, they said they usually do it for 15 minutes to 45 minutes. He reminded me that our well water was particularly dirty and it "probably wouldn't have made a difference." If our well water was particularly dirty, why wouldn't they have done a longer flush than normal, 45 minute to an hour, instead of skipping it all together? And more bothersome, if they chose not to flush it themselves, why didn't they tell me to run a hose from our basement where the water comes in to the backyard before leaving? And tell us not to plan on using any water for days? And tell us to expect mud to essentially come from our faucets and toilets? We did not have usable water for over a week and are still waiting for the other shoe to drop in terms of appliances that were filled with mud. Our warranty company had to pay to have a plumber come to our house for 8 hours and flush our water heater, all toilet tanks and any other appliances that use water. They also paid for our water filtration company to inspect our unit. Run, don't walk away from First Class Mechanical. Call someone else. Anyone else. They never called me or apologized for the chaos that resulted from their laziness. Definitely not first class, or even second or third class. read more

Our experience was great. We had a kitchen faucet installed and some pipes replaced under the kitchen sink. Gary, our tech, was efficient and professional. He did an outstanding job and was very personable. Thanks Gary and First Class Mechanical. Would definitely recommend! read more

Very friendly and professional service. Replaced our heat pump and condenser. Good price and good service.

We have used First Class Mechanical for all of our plumbing and natural gas needs. They are fantastic!! We had an emergency gas situation and they came out immediately and fixed the issues. They are very knowledgeable, trustworthy, dependable and do professional work. They repaired a ruptured water pipe in our front yard that was leaking below ground. Their work was so well done you could not even tell they dug up our front yard. They have done many jobs for us and I can't say enough about their quality and staff! They are reasonably priced for the work they do! Thank you First Class Mechanical! I highly recommend them. read more

We have used First Class Mechanical for the past 11 years for plumbing (extending outside lines, dealing with frozen pipes, replacing worn out water heater and well pump) to electrical (hook up for a convection stove) to the installation of a generator. Always great to work with - and responsive - as in last Friday night when we had no water, First Class Mechanical showed up, it was dark and they worked until they figured out what was wrong - our 19 year old well pump was worn out. Its great to have a company we can rely on. We are so appreciative of the friendly staff and quick response. read more

They were first at my home to replace the well pump. Fast, thorough and priced well so... When I needed a couple commercial ice makers and a commercial kegerator repaired I called Although it took 2 visits for correct parts, all is well. Very professional and fast. read more

I received an estimate from a large local mechanical company to replace my HVAC system and hot water heater. I had heard about 1st Class Mechanical through a friend and decided to give them a call. The estimate from them was considerably lower and the proposed equipment was top notch. They were out in less than a week, completed the install in a day, their service techs were expert and friendly, and payment was easy. I would highly recommend anyone considering a new system to give them a call. read more

First Class is always prompt. Joe is outstanding in his work ethic. Explains in detail what he is going to do. I always call First Class for all my plumbing issues. read more

My water heater tank cracked one morning while I was standing in the kitchen. After shutting off the water I looked for a plumbing company in my area. I called First Class Mechanical to get an estimate for replacing the water heater. One of their first questions was to get the serial number of the unit so they could investigate if there was a current warranty on the unit. Since there was, they offered to handle all the warranty paperwork for both the old and new units. Their customer focus along with the reasonable price they quoted for the labor prodded me to award them the work. A crew was on site 3 hours later with the new unit and completed installation within 90 minutes. They also proactively replaced the inlet and outlet pipes to the heater to prevent future issues. Based on their customer service and pricing, I intend to prevail upon their services whenever a plumbing issue arises at my home. read more

I had an excellent experience. Jay Athas came to service our home on behalf of Carroll County Bureau of Utilities. Jay was very prompt, knowledgeable, friendly, courteous, conscientious and kept a very clean job site. I would recommend First Class Mechanical and would request Jay!!! read more

Worst service ever. They did original installation of gas furnace on Tuesday 12/11/18 Total price was $2,789.00. Labor part $700.00. On invoice labor time was 4 hours for two technicians, total labor 8 hours, or $87.50 per hour, which is what normally charged per technician in hour. Pilot light stopped working few hours after installation. Now, Wednesday, 12/12/18 had to leave work at 10:30 am, to meet thire technicians. They left around 2 pm. Pilot light stopped working few hours after they left. On Thursday, 12/13/18 had to leave work at 11:30 am, technicians arrived at 1:30pm left at 6 pm with the same result. Friday, 12/14/18 technicians arrived at 8 am left at 3 pm. If job was done correctly in first place that would be the end of the story, although, total time lost by customer in three days thereafter was 17 hours, basically largest part of her work week was wasted. 3 days. Beside financial losses it added ocurrances to customer's job performance and most likely will negatively affect next evaluation and next raise. Now let's do the math. Customers time should be valued less then rate that they are charging for their technicians. $87.50x17=$1,487.50. All I asked them was--$700.00 for original labor charges. All of the above makes sense and we are being pretty reasonable in this matter. Although, company refused to communicate after that. I have no problem contacting attorney general consumer affairs division or better business burau, but this matter has to be resolved. Companies like this should not allowed to be in business. read more

I had a SCHEDULED appointment with First Class Mechanical to come fix my waterheater last Friday afternoon. They never showed up. THEN, to make matters worse, when I called they said they would charge me an extra $150 to come out the next day as it was a weekend, even though THEY canceled the appointment (after I took off work to be there). The receptionist was RUDE and said there was nothing she could do, as if the prospect of sending someone out the next day WITHOUT charging me the extra $150 was something she was physically unable to do! The good news was that I immediately called Schaefer Mechanical and they sent somebody right out and fixed the water heater. I would recommend Schaefer to anyone! read more

They were sent to my home to replace my furnace. They took out stone and brick from under the furnace that support duct work. 1 month later I had a rodent infestation from the removal and improper installation of the new furnace. I called them and was told we can't help you. I had to send emails to the owners. They finally came back out, put red silicone around the furnace base. Then they discovered they forgot to install a filter. They cut out my intake duct and installed a filter and left. Days later the furnace kept sucking in the filter. I called them back, they sent out the same tech and he supported the filter but I still to this day have rodent problems. They will not fix it properly because the furnace must be removed to do so. I've been living like this for 2 years now and being disabled I can't fix it myself. This was the worst decision I ever made. read more

It has been 2 weeks and the work that was contacted for still is not done. There are 5 huge muddy concrete rings sitting in the middle of the driveway and they will not return my calls. I would never use them again read more