Just called this company, house phone number listed, call forwarded to owner working on current job. I had to question if I called the right number as he didn't identify himself when he answered. I live in his town so I figured I'd call the local guy, I explained that to him & spoke to having an issue with my mother in law's furnace in Lebanon, ME. He immediately began to school me after I told him it had been 2 years since the furnace was serviced & people only call when things break down etc. I hadn't even explained what the issue was yet. I was insulted by this. My mother in law's furnace is presently working but has an issue, but he jumped down my throat, I couldn't believe it, very unprofessional. I then hung up the phone. I understand heating companies are very busy presently with the current cold snap but WOW! Have someone answer the phone that can be courteous to a potential first time customer. Like I said, I live in the same town as they do & if they're going to treat locals like that imagine how out of town customers are treated. They've got my number, I would be open to discuss the matter. read more
