Martel replaced our hot water heater four years ago (in less than 24 hours on Fourth of July…read moreweekend, no less) and I noticed today that it had started to leak. I called in to their office at 11:15 am spoke with a very kind and friendly woman who transferred me to Zach. I left a message and had a call back in less than an hour. The heater was still under warranty, they had one in stock and the technician, Mike, was at the house in less than an hour and by 2pm the job was done! I have always had more than amazing experiences with Martel, but this one takes the cake. Zach was very informative and helpful in diagnosing the issue and Mike was an absolute pleasure to have working in my basement. If you are looking for a stand-up company for any of your plumbing and heating needs, do not hesitate to call the friendly folks at Martel!

Glad we found them! They have serviced our house in winter when heat went out- fast efficient and…read moregood price on a major job, which we had expected. I just used them today when our central AC went out- Marc was prompt and identified just a simple broken wire- You are not going to get more honest then this. a VERY ethical company to work with. Local company taking care of their neighbors !

Beware of this company. Very unprofessional. We have them so many chances. They were supposed to…read morefix a leak and shower that did not have hot water. They fixed it but the shower knob did not stay put. It turn 360 degree every time when we turn in the water. They scam people. Promise stuff on the text but never come on the day they said. I got out of work or not go to work to wait for him and still nothing. I left messages and they never return the call. We paid for a service and they do not fulfill it. My niece wanted to file with bbb. She research this company and he had his license suspended. I was like what ? She showed me. The company is shady. They also come into our house with dirty feet and not cover over their shoes. We don't like that. They need to respect people's house. We ended up looking into someone else who was more Professional and nicer. Plus we did file with the bbb.

What is better than service on a Sunday!! My shower…read morecartridge had let go, had to shut main supply off to my house. I called early on Sunday morning. He came out, fixed the problem ( had to install a - new fixture and cartridge needed. Very prompt, Personable, and explained everything. Happy Customer! Mrs B :)

Always great, professional service. Friendly, thorough, conscientious and done right the first time!read more

Highly recommend these folks; friendly; professional; prompt and honest. I was given a quote for…read morewhat my service COULD cost if they needed to use both parts that were ordered, but they only needed one and not a single problem since. I wouldn't use anyone else. Thanks ever so much to this great company. Nancy Ray

ASK mechanical has great communication and was able to service my furnace in a timely manner. Their…read morepricing was adequate and the servicer provided pictures and an update after the servicing. I will plan to use them again in the future.

Ask mechanical installed a new boiler for me. Anthony was very good at communicating throughout the…read moreentire process. Anthony is knowledgeable and will make sure the job is done right. Even helped me troubleshoot a unforeseen technical issue with my existing Nest thermostats on a Saturday.

We had a technician come to check a AC unit that was not working. The Freon level was read and…read moredetermined that there would need to be extensive search to determine where there was a leak. It was recommended to replace the unit as it would cost less. The salesperson asked if we would get more quotes we said yes. Glad we did as it was fixed in 30 minutes, instead of replaced for 11,000.00. The second HVAC professional also informed us that the price quoted was extremely high to replace that unit. (Seconded by a 3rd HVAC company.) There were also questions on the Freon reading as the settings did not match the size unit we needed to work on. This was determined by the subsequent HVAC company who looked at our service report, he said none of it made any sense. When I called and requested my 99.00 back as the whole conclusion of the visit by them was erroneous I received a bit of a run around asking for more details. I sent an email with an explanation as to why this was a visit that was a waste and should be complimentary as it was erroneous but no reply.

I had a technician out for a leak near my furnace in July 2023. The A/C was continuously running…read moreand would not shut off. While the technician was in the process of making a repair, somehow the wire from my furnace to my second floor thermostat was clean cut. Not broken, snapped or frayed- a clean cut. They told me it was now my responsibility to make the repair with an electrician even though the Strogen's technician cut the wire. The electrician I had from Quality Electric informed me that the wire was cleanly cut and not accidental. Strogen's has denied any and all responsibility for the cut wire. They told me I was on my own for the $682 bill for running a new wire from the second floor to basement unit. If a technician from Strogen's intentionally cut a NECESSARY wire, why did they not rectify the situation or find an electrician to do it instead of making the repair for their mistake my financial responsibility. They're supposed to fix things, not damage more in the process and leave the customer to figure it out Do NOT recommend this company! Edit to my review: there was another one star review with the opinion that the customer was taken advantage of because she is a single woman. Unfortunately I feel as though they did the same to me and clearly have done so to others as well. They see a single female and believe they can give the run around more easily and just pass the buck and make it impossible to resolve a situation that was THEIR fault

Ramsey plumbing is absolutely the best. Chris was prompt, courteous and was able to quickly…read morediagnosis and resolve our issues. No national chain here, just a good old Maine family business who is trustworthy and looks out for their customers best interest. 5 stars! Master plumber.

I fried the heating element in my hot water tank, so I reached out to Chris to set up a repair. He…read morewas on time and did excellent work! I'd use him again in a heartbeat if I need any plumbing/heating work completed at my condo. I appreciated that he was responsive via text and phone calls. All told he diagnosed and fixed the problem with 90 minutes.

Fire your customer service department they wasted my time and they then told me that they would not…read morebe able to help me after I called them back once I had an appointment See below

They make techs push additional services, club membership while being the most expensive plumbing &…read moreheating company I've ever used. They're no longer a small local business but a big corporation that services their needs first. The straw that broke the camels back is when the tech put old, dirty filters in the furnace. He saw a box that had ones I had replaced in it and assumed they were new and installed them. He couldn't see they were dirty!

Showed up on time and the tech's were very informative. Did…read morethe repair and showed me some other issues. I had them repair them and even though they had to leave and return with the parts. Very satisfied.

My furnace died this winter. Pettigrew was there to diagnose. Eric provided a detailed quote for…read morethe replacement furnace. He was kind, professional, knowledgeable, answered questions putting my mind at ease. Very happy the new furnace was installed by John yesterday! He and his co worker navigated the winter weather. Eric also there. They were prompt, professional, kind, respectful of the property. There was much work to be done, the new Rheem furnace installed, runs great! They cleaned up afterwards, you would never know they were there the entire day. The new furnace is quiet, and the house is warm once again! I couldn't be more pleased, highly recommend Pettigrew.

I had my sink unplugged and my leaky toilet replaced. This is a great company. I have been a…read morecustomer for years.

They are quick, efficient, professional and reliable. They completed they work nicely from start…read moreto finish. Thank you.

Was selling my house and a few days before the listing went live I realized there were a few…read moreplumbing projects I should not do myself. My realtor recommended this company as they have used them for years. They did a great job. Quality work and really helped me out by adjusting their schedule to get the property listed in time! Highly recommended.