I left 2 voice message. Yet they never called me back. So rude and very unprofessional. Especially…read moresince our furnace broke and we had no heat for 3 days. We were very cold and had to use space heaters. Thank goodness a better and more friendly and professional called me to message me back. I would never recommend these people. I would never do business with them especially for a 24/7 business.

We cannot say enough great things about Garrison City HVAC! John replaced two furnaces and our…read morecentral a/c. As usual, he did fabulous work. He has a passion for quality and customer service. We have been Garrison City customers since 2018. In July of that year we had just moved into our new home. During a heat wave, the existing central a/c unit in the attic began leaking condensation through part of the second floor ceiling. John was the only business that responded to our call for help. He made an evening service call and remedied the situation. John is a man of integrity!

Great company. They installed my new furnace and new oil tank when I moved into my house and did a…read moregreat job. They've also done the service on the furnace for the years that have followed the installation. They are friendly, informative, and available for emergency calls. Highly recommend!

From the owner: Top notch Hvac company in rochesterread more

Always great, professional service. Friendly, thorough, conscientious and done right the first time!read more

Best for sales, service, and installation. Just finished installing new furnace and added AC…read more Fair pricing, Great Service and Install. Team works hard to not be in the way while doing their job. They know what they are talking about and can be trusted to do the job right.

i 1000% do not reccomend this company, my wife has seriuos medical issues and called for an…read moreappointment soon as possible and was told since i'm not a customer they won't help... rude unprofessional and uncompssionate, would even recomend someone else

Highly recommend you NOT choose Joy's…read more Frequently disappointed with this company. 1. Technicians are messy. Touch everything with filthy hands. Leave parts and tools behind for me to pick-up. 2. Dana Joy is a drip to deal with. Unprofessional service. Unresponsive when answers are requested multiple times. Dana takes no responsibility for shotty work performed by himself and other technicians. 3. Joy blames customers for his sub-standard work. 4. Rude and discourteous service noted with each interaction. 5. Skip this outfit. Not worth the ongoing aggravation!

Had John Bonner come out today as we have no air. He checked everything least 3-4 times checking…read moreevery last wire and tested everything the same. Turns out we need a new zone board. We are going to wait for the estimate from Service Experts and know this won't be cheap. But the service from John couldn't have been better. He explained everything as he was doing it as I watched and chatted with him about it. I hope we have John again and appreciate also that he's a veteran and thank him for his service.

I had a technician out for a leak near my furnace in July 2023. The A/C was continuously running…read moreand would not shut off. While the technician was in the process of making a repair, somehow the wire from my furnace to my second floor thermostat was clean cut. Not broken, snapped or frayed- a clean cut. They told me it was now my responsibility to make the repair with an electrician even though the Strogen's technician cut the wire. The electrician I had from Quality Electric informed me that the wire was cleanly cut and not accidental. Strogen's has denied any and all responsibility for the cut wire. They told me I was on my own for the $682 bill for running a new wire from the second floor to basement unit. If a technician from Strogen's intentionally cut a NECESSARY wire, why did they not rectify the situation or find an electrician to do it instead of making the repair for their mistake my financial responsibility. They're supposed to fix things, not damage more in the process and leave the customer to figure it out Do NOT recommend this company! Edit to my review: there was another one star review with the opinion that the customer was taken advantage of because she is a single woman. Unfortunately I feel as though they did the same to me and clearly have done so to others as well. They see a single female and believe they can give the run around more easily and just pass the buck and make it impossible to resolve a situation that was THEIR fault

ASK mechanical has great communication and was able to service my furnace in a timely manner. Their…read morepricing was adequate and the servicer provided pictures and an update after the servicing. I will plan to use them again in the future.

Ask mechanical installed a new boiler for me. Anthony was very good at communicating throughout the…read moreentire process. Anthony is knowledgeable and will make sure the job is done right. Even helped me troubleshoot a unforeseen technical issue with my existing Nest thermostats on a Saturday.