I left 2 voice message. Yet they never called me back. So rude and very unprofessional. Especially…read moresince our furnace broke and we had no heat for 3 days. We were very cold and had to use space heaters. Thank goodness a better and more friendly and professional called me to message me back. I would never recommend these people. I would never do business with them especially for a 24/7 business.

We cannot say enough great things about Garrison City HVAC! John replaced two furnaces and our…read morecentral a/c. As usual, he did fabulous work. He has a passion for quality and customer service. We have been Garrison City customers since 2018. In July of that year we had just moved into our new home. During a heat wave, the existing central a/c unit in the attic began leaking condensation through part of the second floor ceiling. John was the only business that responded to our call for help. He made an evening service call and remedied the situation. John is a man of integrity!

We had a pretty scary carbon monoxide leak late on a Friday night when the temperatures were in the…read moreteens. Once verified by our local fire department we called Jeremiah and he returned our call within 30 minutes. He was to our house by noon the next day, worked diligently and made sure we had heat. He left the area he worked in spotless, communicated with us the entire time, and was extremely pleasant to work with. Thank you Jeremiah for a wonderful job done!

I've hired Eli and Tom for several projects over the years. They are conscientious and honest, men…read moreof integrity. I've never had a problem with their work.

Eli installed the plumbing and a Samsung mini split system for an ADU I added to my home in 2022…read morewhen I moved my mother out of assisted living to come live with me. The heat and AC from the mini split unit is her sole source of heating and cooling. In June, the unit went down and we used Martel to evaluate the issue. They determined the thermal seal somehow broke, which stopped the unit. They suggested reaching out to Eli to see if he could help us navigate the warrantied part with Samsung. He was unresponsive, then had his office manager send me a dismissive email saying there was nothing they could do. My contractor then contacted him and Eli stated he did not want to help us. We understood we would have to pay for the repair labor but just needed a hand to get the warrantied part. It's disappointing that he doesn't stand behind and support the product he sells. He lost a customer in us and a contractor that will no longer do business with him.

Plumber was not in time for estimate. Then, waited several days, but no response or estimate…read moreprovided. Meanwhile, my vanity sits in my garage, making parking cars difficult. Not recommended!

Had a great experience with PJ Labrie. Our water tank was leaking, they had the part and it was…read morefixed very quickly and inexpensively. We're first time homeowners and still experience a feeling of panic when something needs professional repair. No need to panic here, we'd definitely call on them again as they were very friendly and knowledgeable as well as affordable!

Don't do it. I am about to write a check for $446.30 for a hasty job of their plumbers drilling a…read morehole in the dining room wall guessing that a pipe would be there for an outdoor spigot--and being wrong. The plumber (presumably the senior plumber) showed up, looked down in the crawl space and was afraid to find the pipe there, despite my willingness for them to remove the portion of the ceiling to find it (my mother installed it but it no longer served its purpose). So they decided to drill a hole in a wall that now looks unseemly and devastating to the room. I had been waiting for them to do the job for over six months. They asked me to wait. I did. Patiently. For months. They said they'd do the work in the spring. My bill is for September. Not only did they not apologize for their poor work, they have doubled down that this is the way plumbing works. This is the way BAD plumbing works. The sad thing is that the elder plumber chose not to appear to clean up the mess and they sent a nice young man instead. He attempted to recreate the statement of facts about what they had told me but I refuted it and he relented. He was a nice kid. I have no reason to lie. I told him to find someplace else to work. They do sloppy work. They had to clean up a small space they created earlier, when they DID do a decent job (young men who probably left), that was supposed to fit snugly that I had to tape with painter's tape to keep from falling. When I spoke with the manager, and asked for a discount for the shoddy work he said he would try to fix it. He said that I acted as if they were idiots. I never said anything disparaging. But the shoe did fit. What bothers me is that the senior plumber just wanted to destroy something. He loved the thrill of drilling into a wall. He was so eager. I asked him to look at my neighbor's crawl space to see where it was. But no house is the same, was the response. But he didn't even try. You know what's there, now? A grate. It's going to coast me another $800 most likely to replace the drywall and match the color (yellow). I have NEVER been so disappointed in a company like this in my 65 years. They should go out of business. They couldn't even fix a stopper that they "fixed" that didn't fit flush like it was supposed to. The young man fixed it the second time around. Obviously, I'm not pleased with them. But the fact that they were unapologetic suggests that they will do the same to you--they'll do a shoddy job and you'll have no recourse. Incompetence and arrogance are not a good business model.

I received a quote for work and made an appointment for services…read more Workers showed up and completed 90% of the work due to a DMD appointment. I went to the office as I completed the remaining Sheetrock installation and asked about this to which they discounted the cost. The 2 plumbers were very professional and courteous and worked to get my project finished. Very nice work.

Beware of the lack of pricing transparency!! We specifically asked about the cost of disconnecting…read morea sink before scheduling and were told they couldn't provide an estimate over the phone. The only fee mentioned was a $99 assessment fee that would be waived if we approved the work. We were charged $300 (!!!) for disconnecting a sink that took a total of 15 minutes. We were later told "whoops we forgot to mention it" and "it's their minimum fee." If there's a $300 minimum charge for a stupid simple job customers should be told upfront. You can decide if you want to do business with a company like this

Incredibly fair people. Great experiences both time we had…read morethem come out this year (separate issues). Our Auntie was very happy with them as well!

So, my wife and I get back home after going apple picking, and are having a nice afternoon when I…read moreheard this strange clicking noise coming from the furnace. And then, BOOM! Something lets go, there's the sound of rushing water, and the whole downstairs fills up with steam. It was so thick I couldn't even see a foot in front of me in the basement as my plumber, Darren Powers, talked me through on the phone how to shut the furnace down, and which valve to turn to get the water to stop. Man! What a mess.... Darren was such a help to me. Though he had been up since early that morning working a job when I reached him at around 7:00 pm, he came over as soon as he could around 9:00 pm and worked on stabilizing things until about 10:30 pm so nothing else would happen. Because it was Saturday, he wasn't able to come back until Monday after gathering all the parts and equipment needed to fix the furnace and burst pipe line. I've known Darren for years, and he's helped me on many occasions. Each time, he came as soon as he could, did great work, and cleaned up the resulting mess after. I've trusted him numerous times to come in to do his work even when I wasn't home. And he's always been more than fair with not only his prices, but also his time. It doesn't get any better than that. Thanks, Darren. You're not only a great vendor, but I'm glad to have you as a friend.

Nice, consistent, always available…read more Would highly recommend Will continue to support

We have had great luck with O'Lord Energy Services. Dana is great with scheduling work, we are…read morecomfortable enough to have him come to the house without us even being home. The work is always done and the "work area" is always left clean!