Don't do it. I am about to write a check for $446.30 for a hasty job of their plumbers drilling a hole in the dining room wall guessing that a pipe would be there for an outdoor spigot--and being wrong. The plumber (presumably the senior plumber) showed up, looked down in the crawl space and was afraid to find the pipe there, despite my willingness for them to remove the portion of the ceiling to find it (my mother installed it but it no longer served its purpose). So they decided to drill a hole in a wall that now looks unseemly and devastating to the room.
I had been waiting for them to do the job for over six months. They asked me to wait. I did. Patiently. For months. They said they'd do the work in the spring. My bill is for September. Not only did they not apologize for their poor work, they have doubled down that this is the way plumbing works.
This is the way BAD plumbing works. The sad thing is that the elder plumber chose not to appear to clean up the mess and they sent a nice young man instead. He attempted to recreate the statement of facts about what they had told me but I refuted it and he relented. He was a nice kid. I have no reason to lie. I told him to find someplace else to work.
They do sloppy work. They had to clean up a small space they created earlier, when they DID do a decent job (young men who probably left), that was supposed to fit snugly that I had to tape with painter's tape to keep from falling.
When I spoke with the manager, and asked for a discount for the shoddy work he said he would try to fix it. He said that I acted as if they were idiots. I never said anything disparaging. But the shoe did fit.
What bothers me is that the senior plumber just wanted to destroy something. He loved the thrill of drilling into a wall. He was so eager. I asked him to look at my neighbor's crawl space to see where it was. But no house is the same, was the response. But he didn't even try. You know what's there, now? A grate. It's going to coast me another $800 most likely to replace the drywall and match the color (yellow).
I have NEVER been so disappointed in a company like this in my 65 years. They should go out of business. They couldn't even fix a stopper that they "fixed" that didn't fit flush like it was supposed to. The young man fixed it the second time around.
Obviously, I'm not pleased with them. But the fact that they were unapologetic suggests that they will do the same to you--they'll do a shoddy job and you'll have no recourse. Incompetence and arrogance are not a good business model. read more
