ASK mechanical has great communication and was able to service my furnace in a timely manner. Their…read morepricing was adequate and the servicer provided pictures and an update after the servicing. I will plan to use them again in the future.

Ask mechanical installed a new boiler for me. Anthony was very good at communicating throughout the…read moreentire process. Anthony is knowledgeable and will make sure the job is done right. Even helped me troubleshoot a unforeseen technical issue with my existing Nest thermostats on a Saturday.

I left 2 voice message. Yet they never called me back. So rude and very unprofessional. Especially…read moresince our furnace broke and we had no heat for 3 days. We were very cold and had to use space heaters. Thank goodness a better and more friendly and professional called me to message me back. I would never recommend these people. I would never do business with them especially for a 24/7 business.

We cannot say enough great things about Garrison City HVAC! John replaced two furnaces and our…read morecentral a/c. As usual, he did fabulous work. He has a passion for quality and customer service. We have been Garrison City customers since 2018. In July of that year we had just moved into our new home. During a heat wave, the existing central a/c unit in the attic began leaking condensation through part of the second floor ceiling. John was the only business that responded to our call for help. He made an evening service call and remedied the situation. John is a man of integrity!

Great company. They installed my new furnace and new oil tank when I moved into my house and did a…read moregreat job. They've also done the service on the furnace for the years that have followed the installation. They are friendly, informative, and available for emergency calls. Highly recommend!

From the owner: Top notch Hvac company in rochesterread more

We had a pretty scary carbon monoxide leak late on a Friday night when the temperatures were in the…read moreteens. Once verified by our local fire department we called Jeremiah and he returned our call within 30 minutes. He was to our house by noon the next day, worked diligently and made sure we had heat. He left the area he worked in spotless, communicated with us the entire time, and was extremely pleasant to work with. Thank you Jeremiah for a wonderful job done!

We had a technician come to check a AC unit that was not working. The Freon level was read and…read moredetermined that there would need to be extensive search to determine where there was a leak. It was recommended to replace the unit as it would cost less. The salesperson asked if we would get more quotes we said yes. Glad we did as it was fixed in 30 minutes, instead of replaced for 11,000.00. The second HVAC professional also informed us that the price quoted was extremely high to replace that unit. (Seconded by a 3rd HVAC company.) There were also questions on the Freon reading as the settings did not match the size unit we needed to work on. This was determined by the subsequent HVAC company who looked at our service report, he said none of it made any sense. When I called and requested my 99.00 back as the whole conclusion of the visit by them was erroneous I received a bit of a run around asking for more details. I sent an email with an explanation as to why this was a visit that was a waste and should be complimentary as it was erroneous but no reply.

I had a technician out for a leak near my furnace in July 2023. The A/C was continuously running…read moreand would not shut off. While the technician was in the process of making a repair, somehow the wire from my furnace to my second floor thermostat was clean cut. Not broken, snapped or frayed- a clean cut. They told me it was now my responsibility to make the repair with an electrician even though the Strogen's technician cut the wire. The electrician I had from Quality Electric informed me that the wire was cleanly cut and not accidental. Strogen's has denied any and all responsibility for the cut wire. They told me I was on my own for the $682 bill for running a new wire from the second floor to basement unit. If a technician from Strogen's intentionally cut a NECESSARY wire, why did they not rectify the situation or find an electrician to do it instead of making the repair for their mistake my financial responsibility. They're supposed to fix things, not damage more in the process and leave the customer to figure it out Do NOT recommend this company! Edit to my review: there was another one star review with the opinion that the customer was taken advantage of because she is a single woman. Unfortunately I feel as though they did the same to me and clearly have done so to others as well. They see a single female and believe they can give the run around more easily and just pass the buck and make it impossible to resolve a situation that was THEIR fault

Always great, professional service. Friendly, thorough, conscientious and done right the first time!read more

Highly recommend these folks; friendly; professional; prompt and honest. I was given a quote for…read morewhat my service COULD cost if they needed to use both parts that were ordered, but they only needed one and not a single problem since. I wouldn't use anyone else. Thanks ever so much to this great company. Nancy Ray

Fire your customer service department they wasted my time and they then told me that they would not…read morebe able to help me after I called them back once I had an appointment See below

They make techs push additional services, club membership while being the most expensive plumbing &…read moreheating company I've ever used. They're no longer a small local business but a big corporation that services their needs first. The straw that broke the camels back is when the tech put old, dirty filters in the furnace. He saw a box that had ones I had replaced in it and assumed they were new and installed them. He couldn't see they were dirty!

Hired them to clean our heating system air ducts. Great service, arrived on time and professional…read more Highly recommend them!

Rob installed my entire HVAC system. Aside from being a beautiful installation, the attention to…read moredetail is remarkable, and Rob explained the entire process as he went along. I can't recommend Ranalli's Duct Dusters enough!