I called Ray to let him know I have purchased my own units and need him to do ducting. He right away said he doesn't install because people complain later about the warranty, I said to him, I understand, and all I need it ducting I don't need him to install the units as we had already installed or will be installing, as there were 7 in total, I had gotten one installed all ready for him to the duct. He agreed to come to check out the scope of work. He came out and assessed the work, and one of our units had less freon he offered to put it in for $50, but said there might be dirt in the line and it needed a cleaning and would cost $450. I opted for the $450, he said he didn't have time to do that, but could do the $50 freon top-up, I said ok, but then he didn't have his tools, and so we agreed to do it the following week. His brother had died and he went for his funeral and did come back the following Monday, we did wait all week, as we thought he was a good fit for the job.
The second time he came by, he was there for the $450 fix, but by then we had decided to upgrade the unit and so we did not need the $450 service to be done on that day, as we would get a new unit with the gas in there, and so I asked him about the ductwork quote.
He started talking badly about the units we had bought, this and that, warranty, parts, and all that, I mentioned to him, that I was clear he would not be responsible for the brand, we bought a Toshiba brand, and he uses Daikan. I mentioned to him, I know Daikan is a good brand. He asked me how much i paid for my units, then said his units are going to cost more, I said to him, I am not interested in buying units from him as I already know what I want, and need him to do the ducting and that this is a rental property and so I am okay with what I have.
His remark was that it looks like, I am trying to cut corners and so he would not be interested in doing the work.
I asked him again, that I only asked him to do the ductwork, which has nothing do to with the units as we would be installing our own and don't need his assistance, he said he would not be doing the duct work, I asked why he said he just didn't want to do it.
Basically, he was trying to sell his own Daikan brand units to me whereas we know there is a margin for the installer when they sell their own product, which is perfectly fine, but when I called him and made it clear to him that all we need is ducting work to be done, which is a service. He should have stuck to that, and nothing more should have been said, he wasted 2 weeks of our time in all this, and we had to get a whole new set of quotes and select someone else to do the work.
Not happy with his work ethic. read more
