My 2 stars goes to the remediation team. I give 0 stars for restoration, which was mostly a waste…read moreof my time. Paul Davis was hired by my insurance company to do work on my home involving a kitchen leak that caused damage to my floors through the ceiling below. Jordan came in, took moisture readings, and provided a quality consultation. He took a lot of photos and measurements. The expectation set was that they would take 3-4 days to remove damaged materials and dry it out. By that 3rd/4th day, they would assess the full damage and begin working with insurance. They were supposed to refinish my flooring, replace the damaged cabinet, replace sheetrock, and paint. I was told they would pack up the rest of my stuff and store it while this was happening. This was ballpark - a 2 month project. The remediation part went OK at the end of December. It took longer than expected, it seems due to poor communication. They didn't schedule someone to disconnect the gas from the stove or a granite specialist to remove the countertops the first day. They found someone to disconnect the stove day 2 but not the counters so they did them themselves and broke a backsplash. They were there longer than expected because the coordinator didn't know to schedule them for certain days. At the end, they took a lot of photos and measurements. They removed and threw out the cabinet (it wasn't salvageable), though they stipulated that they *should* have saved the cabinet doors and facing to make replacement easier. I asked them to save the hardware and they said they did but lost it. Jordan took one of my cabinet doors and told me they would match it as close as possible. They were supposed to replace the damaged insulation but didn't until my house started to get very cold and the insurance company learned work they paid for wasn't done. They sent someone to quickly add it. After a month (possibly more) I learned that they submitted replacing all of my counters to insurance, which was rejected because only one was damaged. They told me they could only work with me on correcting the floors and sheetrock because they don't do restoration for cabinets. I complained to the insurance company who hired them. The adjuster made a call and I was told that Paul Davis was going to take care of me. They sent a project manager who came to be the third person to take a lot of photos and measurements. After 3-4 weeks (about 2 months after they gutted my kitchen), I got a quotation that didn't detail all of the necessary repair work. I asked questions and had to follow up a few times to get a response. They had difficulty giving me a timeframe and ultimately was told another 6-8 weeks would pass before they began work. They claimed some of it was because they didn't know about some aspects early on, but they did as they sent 2 other people here to assess it previously. They also told me that my insurance rejected packaging and moving my belongings. The insurance company said it wasn't even submitted to them because they would've approved it. In fact, they DID approve it later on. Someone from restoration called to ask me why I hadn't signed the contract yet and I detailed my challenges with what had happened thus far, and having to be displaced an additional 2 months. She said something to the extent of us not being a match. It honestly felt like they didn't want me as a customer the moment they learned it was a smaller project. I'm now acting as my own contractor and the floors were done a week later; all other work is scheduled to be done soon. Also, they lost my hardware. Edit to add: I see the owner's response. I did discuss all of these challenges on the phone directly, no support was offered. I have moved on.

On Jun1 1st, 2025 I filed a claim for water damage after a refrigerator repair went bad, Paul Davis…read moreout of Hampton NH was recommended my Liberty Mutual for the Dry-Out and they did a decent job. So, I hired them to also do the Restoration, also in June but at the time, they let me know it would likely take 2 months before they could start because of the backlog of projects. But they dropped the ball in August by not following the claims request properly with Liberty mutual resulting in a month delay so we expecting to now start the job in September, but they dropped the ball again on ordering the materials leading to another month delay. Finally, I got a notice that they would start the job on Oct. 20th at 8:00am but at noon I called them since no one showed up and they said they had a truck issue and would stary on Tuesday 10/21 at 8:00am, but again no one showed up, at 10:30am a Hertz rental truck showed up with 2 men who spoke zero English. I did my best to communicate with them but the only word they could speak in English was floor. They called their boss on the phone who was a subcontractor and he let me know they were here to do the setup. I asked who was going to provide these men instructions and was told that he would be out to my place tomorrow. So I went inside, called Paul Davis, spoke to RJ the project Manager, who seems to think it was not an issue that they could speak zero English and could not verify if these men were even legally able to work in NH, USA and he said he would check. In the 5 minutes it took to have that call, the 2 men unloaded the wood flooring and left. Later that day, I got a Text from the Project Manager, RJ, that the contractor would not be showing up on Wednesday 10/22 as they needed to find a new crew and would be in touch. On Wed, 10/22 I called Nathan McCuster, the GM, who also had no issue with the fact that they outsourced work to illegal aliens but would look into the project and call me back on Thursday with a plan. On Thurs, 10/23, after 5 months of waiting to start the restoration, Nathan McCuster called me back to let me know they would refund the downpayment and they were no longer interested in completing the project. I asked for a reason and they said, they didn't have to give me one, stating this was just no longer a good fit for them. So, now I am having to start the process of locating a vendor to do the restoration after wasting everyone time for the past 5 months. Paul Davis is Unreliable, operating with contractors that sub out work to illegal Aliens, and completely unprofessional in their communications, commitment, and piss poor customer service.

I had a frozen pipe which burst underneath my main bathroom, I called my insurance company and they…read morerecommended in insurance com to come and mitigate the job. They came check the bathroom apparently the water with the floor and the shower and everything had to be taken out center guys. Here they tore everything out. Did a lousy job left holes in my floor they got paid by my insurance company. I never saw a bill. They strong-armed me in signing that the work they had done was done to my satisfaction by telling me if I didn't sign my job would stop there being a senior citizen and handicapped I needed to have my bathroom repaired. After over a week and hearing nothing more, I complain to the insurance company and I told them they lowball the client to satisfy the insurance company and then do shotty work so they continue to get referrals from insurance companies. I was told to get my own contractor which I was allowed to do and I did waiting for approval on the estimate. I would never recommend them or use them again. They also wanted me to have my insurance company pay them directly. I refused I own my house outright. I don't need them to decide what gets paid and what does it. Do yourself a favor steer clear of them.

Insurscamm came to our house on Xmas Eve Eve when a giant tree crushed our roof. They claimed to…read morehave all the tradesmen we needed to repair and the expert project managers to get us back in our house. Two years and 3 project managers later we are still being ignored, stonewalled and lied to at every turn when they can be bothered to communicate with us at all. Deadlines and empty promises come and go with the one constant being professional malfeasance and refusal to respond to emails, texts and phone calls. Our first PM claimed they would do the plans to submit to the building inspector so we could start the repairs (and put $700 in their pocket the company never saw) and failed to produce them and delayed the project two months of implausible excuses. We paid (again) to have an independent architect do them so we could submit them and at the meeting with the builders and subs it became clear they had only looked at the plans to put their name on it and try to claim it as their own work and found out our thieving chemically addled PM filed the for the incorrect permits with the town and put our inspections out for months. Our (excellent) local builder cleared his entire Sept,October and December (of 2023!) to finish our project and via Insurscum's abject mismanagement of the entire process we are where we are, not in our house and no realistic plan to be back in soon. 2024 has been financially and personally devastating and taken a year out of our lives paying exorbitant rent on top of our Mortgage, (our housing expenses from the Insurance Co ran out a year ago.) All of this the management and officers of Insurcomm have made clear they are not interested in hearing about. Their resolution to people's concerns and complaints is to first make them pay for a 3rd party mediatior and then failing that to aggressively sue and refuse to release the personal property which they store at your charge. This they do to their customers that are 100% in crisis in varying levels using lies, panic peddling and sleazy used car salesman techniques (apologies to used car salesmen.) I feel the only thing we can do for now is to warn people to stay clear of Insurcomm. If anyone at Insurcomm would like to explain or dispute these objective facts we have been scrupulously documenting they can reach out they supposedly have our number, but I ain't going to wait up. My next posts will include the full names, photos and mugshots of all of the shady people we have dealt with here so others can spare themselves from any of the disrespectful and rude treatment we are still experiencing.

Do not hire for mold remediation, 10/10 do NOT recommend…read more Jason and Brian talked a very big game, and they completely over promised and under delivered. We hired NEDS to fix water damage after a fridge leak. They did the work in half the time they said they would, and they did half the job. They actually created a mold problem in my house and I had to pay another company to come in and do the job right. The impact their negligence has had on our lives is substantial. Mold has to be physically removed, not just sprayed with bleach/MMR nor fogged. FYI I tried contacting the owner to right the situation instead of writing this review, but he didn't want to accept responsibility/do the right thing. Do not hire NEDS for any water damage, they are negligent.

We had the pleasure of working with Jason. We called about water damage caused by our washing…read moremachine. He came over, checked out the situation, and explained how to remedy the problem. He and and a couple of their employees fixed what needed to be done. They do a great job for a reasonable price

We were in the middle of remodeling our shower and found water and mold under the tiles during…read moredemo. I called New England Water Remediation, and they were able to help us quickly. They did a great job explaining the process. We were very pleased with the results and would definitely recommend them!

Greg responded immediately and made an appointment quickly came and inspected gave me a quote and…read moredid a fantastic job would highly recommend this company. Update: They had to come back to finish the section that they couldn't finish on the first day because It involved cutting and removing part of the sheathing under the building because it was worse than they originally thought because obviously you can't see Everything upon initial inspection He could've just went under there and said he did more than was there but he came up and told us that it wasn't as bad as he originally thought and lowered the cost. So I will just say that not only is this company great at what they do but they are also honest As I said before great company....

Had a SERVPRO project manager come for a mold remediation inspection/consultation. The project…read moremanager then claimed that there was probably more mold throughout the whole house and suggested gutting the WHOLE ENTIRE apartment where this mold was located. He also claimed there was most likely trace levels of asbestos because of the horse hair/vermiculite walls in a late 1800s house...DUH!! And for that reason it would then become an incredibly expensive asbestos removal gig...are you serious?? They were going to charge thousands just to test the mold, and Im 100% sure they wanted to get the asbestos test done ASAP to lock us into doing all the unnecessary work they wanted to charge us for. The project manager talked about all of this highly sensitive information in front of tenants, and was horribly unprofessional...It seemed like he was doing it on purpose. They try to scare the homeowner into committing to a contract with incredibly predatory terms...so they can take advantage of you!! Safe to say I cut ties with this company and any predatory mold/asbestos testing company they work hand in hand with. I suggest speaking to your local municipality about their rules and regulations regarding mold don't listen to the mold remediation company especially not SERVPRO. I also suggest avoiding this company and save yourself regret and possibly hundreds of thousands of dollars depending on how much they want to get you for.

Water pipe broke in my home and destroyed parts of my kitchen Servpro came out and did there demo…read morework, very pleasant employees now time to rebuild thank you Servpro

Anthony is a quality installer. I had ice melt installed in my roof and gutters and he did an…read moreexcellent job and cleaned up afterwards. I would recommend him for any type of roof or maintenance work around your house.

Anthony did a fine job trouble shooting my roof leak.He fount a siding issue I was not aware of .He…read moreremoved the siding and found no sheathing at the top of the window.He sealed and replaced the siding and sealed the top of the window.Did a great job.I plan on using him for some deck work.

I have had AM-PM clean my couch the last couple of years, once a year. Chris is a fantastic guy…read morethat really puts his all into the cleaning! My couch comes out amazing. I called on a Thursday, and scheduled them for Monday morning. Showed up right on time. I would highly recommend this company. Pricing was very reasonable also.

THE FOLKS AT AM-PM ARE AMAZING:…read more professional....dependable......capable...and affordable. The technician, Chris, is especially careful and thorough. He was able to make soiled furniture (grandkids' fault) look new again. SO happy we found him.

Hydro Air is under new management. Had them install 3 mini-splits. They did an awesome job and we…read morelove our new Samsung Mini-splits. They also provide our heating oil. Great company, responsive and they keep their work sites clean. I would highly recommend them. They are our go to for heat and AC.

After 23 years, I have to discontinue being a customer. After being a loyal oil customer to be able…read moreto recieve emergency service. The loyalty of this company just is never returned. After running me out of oil twice, I let it slide as an oversight. Then I called for emergency service and was told that they were backed up and wouldn't be able to come out and get my heat going. It was 11° out! I had to call another service company to help. My neighbor told me that Hydro will never come out after hours and they will say anything to get the customer off the phone. Just as I found out. He also had the same unloyalty from them and changed companies. I feel this company has lost its drive to provide reliable emergency service when you need it. Hydro has gone seriously downhill since the Owner, Chuck Lamprey passed away. Not good!