Michael JOHNSON, the branch manager went above and beyond to put me in a safe rental car…read more Very professional and pleasant to work with. Excellent customer service. This place will be my first choice for my next rental car. Thank you, Michael and the team

Terrible experience this morning. Called and made a reservation on the phone for. $4? Small car…read more Uber to pick up the car and was told when I arrived the rates had went up to $65 and that's what my reservation was for. I called HB enterprise and was told sorry for your bad experience we would be more that happy to accommodate you today if you can work with us in time. I said no problem and now I'm headed to enterprise in HB. Don't do business with Costa Mesa enterprise. They will bait and switch you even if you have a reservation. They will also sell you a story about how busy they are and that it's corporates fault the prices went up. This is a fake story.

I had a great experience with Budget Rent a Car! They matched the pricing I found, which made the…read morerental an excellent value. The car was clean and ready to go, and Joe was incredibly friendly, professional, and helpful throughout the process. Everything was smooth and easy from start to finish. I would definitely rent from Budget again and highly recommend them!

Had a horrible experience here. They seem to be oriented to repeat renters. If you are a woman…read morecoming from out of town, be careful. My experience was like others I read on here. When I was coming to extend a rental they called at the last minute to say they would be late. Then weren't there when I arrived. There was no way to reach anyone. A call back to the posted phone and the cell they used went to call me went to Nairobi. I had no idea what was going on. When they showed up he was rude and aggressive and only stopped when I started taking pictures.

Let me start by saying that I will definitely use them again…read more I was turned away from a car rental place at the airport, because I don't have a credit card (I refuse!). I had never had this happen to me. I was stuck wondering, what do I do? I'm in southern California, I have big plans, and no car. I tried another area, but they were not helpful, but someone saw my distress and said, "I can help you." He made a phone call and told me to wait outside and someone would pick me up and take me to a place. I figured it would be some random place with the worst broken down cars. I was dropped off at a small office minutes from the airport. I walked in and the person there was AMAZING! He was friendly, took my information, and within minutes, I was driving out in a nice medium size car. I worried that the return process would cause a problem. I guess, I was just waiting for the other foot to drop. Could it really be this great? The answer is YES! It truly was. No complaints at all. I will recommend this place and will be back next time I'm in California. ....... .. . .. ..

Second time renting with SNA Auto Rental. Great experience on both occasions. Friendly staff, and…read morealways cars available. Thank you SNA Auto Rental!

Never do business at this Hertz…read more -When arriving for my reservation the 1st thing that was said is "I thought we moved your reservation to another location", but it wasn't. -Next they said they don't have a car for me & that their manager called me to let them know, but they hadn't. -Got the employee's name, the manager's biz card, & told them I was stepping outside to call customer support while waiting for a car. Not a minute late, they suddenly had a car for me that they were "holding" it aside for an account. Not "reserved", "holding" basically just in case. -I reserved a Mid-Size SUV, they gave me a Compact SUV (Chevy Trax). When I asked if that was at or above the class I reserved, they said it was a free upgrade & quoted $200 more total if they charged me the correct price for the car they gave me. -My reservation was for 6-days at $186, they changed it to $212 on the contract for my "free upgrade" without saying anything. Especially ironic since they gave me a lower class car that should have led to them lowering the price of my rental. -When returning the car, a customer in front of me was picking up his reservation & a different employee told them, "I thought we moved your reservation to another location". Clearly a shared & dishonest practice among staff when not able to fulfill reservations. -It was really busy so that same employee announced "Anyone who's returning can just drop the keys w/ me & you'll get an emailed receipt", so I did that. Unfortunately they didn't close my rental out til 3 day later so I was over charged. Plus they added a late fee. -After 2 hrs of hold time & conversation with their support team, they finally agreed to refund me the overages & lower the price of the rental since I was actually downgraded from my reservation, not given a free upgrade. How can one rental experience include this much dishonesty & mistakes made by staff? Cause it's this location's brand. It's what they do, it's their operational standard & culture.

We rented our car through the uber app. The price was great. We got a new Volkswagen. We reserved…read moreit for 9:30. We did have to wait about 45 minutes to get the car & be on our way. Service was friendly though.

The RV itself was fine, but my final cost was higher than expected due to unclear add-on fees…read more Pickup felt rushed. If you're not staying at full-hookup sites, this rental isn't a great fit. Separately, my refund initially appeared on my credit card, then disappeared. I had to call and email to get it reissued. This led to extra personal and work time I shouldn't have had to spend.

I rented a small Honda SUV, it was dirty on the inside. I took it to the car wash & cleaned it…read morebetter than I received It Upon the return. I returned it a little late; although, it was before his next service. Sam said it was ok, no charge on the late fee. Few hours later - I was charged another day after I dropped the vehicle off Already. I was later charged for the toll charges, he went in the app (on my cell phone) & accepted the charges w/out my authorization. Don't go to this place! It's a NIGHTMARE!

​Had a fantastic experience here thanks to Mike and Tim. Both were very welcoming, courteous, and…read moreextremely professional. Their helpfulness made a big difference for me, and their great service definitely deserves five stars!

Jackie! Had the best experience at this enterprise, Jackie was the staff member who assisted me and…read moreshe did not disappoint. She made sure to help me get into a 3 row suv, I was recently in a car accident and need a 3 row to fit 3 car seats. Jackie went above and beyond-- she also helped get me into an affordable compact SUV after the insurance decided to no longer keep supplying the rental cost. If you need a rental, DO NOT HESITATE to stop by this enterprise and ask for Jackie. She is amazing!! I also met other staff members and they were great, Jackie just stood out most!

On Sunday, 4/19 around 3 p.m., I was leaving home to run errands when four dashboard warning lights…read morecame on, including the check engine light. Realizing I would need a car, I immediately began looking for a rental. Since it was Sunday afternoon, many places were already closed. I found Stop-N-Go Rent-A-Car and booked a vehicle online after seeing their reasonable prices. I called to confirm the reservation, and Ben, the owner, verified everything and honored the quoted price. I arrived shortly before closing, feeling stressed and overwhelmed, but Ben was incredibly kind and accommodating from the start. I rented the car from Sunday, 4/19 through Saturday, 4/25. Throughout the entire process, Ben was honest, transparent, and genuinely helpful. He truly went above and beyond and was a lifesaver during a difficult week. When I returned the car with my daughter and planned to Uber home, Ben kindly offered to drive us instead. My daughter had recently fractured her foot and was limited in mobility, so his kindness meant even more. He has a very humble, fatherly presence and made a stressful situation much easier. I would highly recommend Stop-N-Go Rent-A-Car to anyone in need of a rental car, and I will be referring others to Ben. I'm very grateful for the kindness and exceptional service he showed me and my family. If I could give him ten stars, I would. Such a wonderful, ethical and amazing business. Thank you!

These guys who run this car rental are top notch and deserve a positive review. Needed a car…read morerental for about a week and I was going through different places but managed to find these guys as I was landing/flying out of SNA airport. First, they personally picked me up from the airport and found me a car that worked. The transaction was hassle free and the entire week was stress free and I never had to worry about anything. They even drove me back to the airport after the car return. Their rates are very competitive and often times better than the big companies. I definitely will be coming back to these guys every time I need a car rental in Southern CA.

Dropped off earlier today. The front counter rep was friendly & efficient. The check in and check…read moreout process was very easy. Shuttle drive to the airport was also a quick process. Overall, I had a satisfying car rental experience.

I've rented from this company for many years, and this rental went perfectly until I returned the…read morecar. The price was good, and pickup was easy. At return, the tank needed about 1/8 more fuel, and I was charged $15. I understand there may be a refueling charge, but as a longtime customer, I was disappointed that they wouldn't give me any consideration. It left an unfortunate impression at the end of an otherwise great experience.

Hello Macal and (manager Joe),and to "the Pathetic Trolls who wear there Egos when doing Business…read morewith others ", i am a returning customer and i would like to communicate my car rental experience and the professional attitude while doing business with this car rental location. I've never encounter this lack of compassion while waiting (less than 5 or 10 minute wait) for my transactions. These 2 educated and trained individuals are efficient,courteous and respectful, and very business orientated. i say this because for at least the past several months i have witnessed customers come in and drive out with there rental cars and trucks ,with smiley faces. So please try and remove your ego from this equation ,perhaps you wont be a pathetic troll (smiles). Common sense communicate says don't enter place's of Business wearing your pathetic Egos and demanding that protocols be discarded,then venting your unprofessional and Ego attitude towards these employees ! what a bummer ,than you dont have an outlet to release your ego. remember "Attitude is key to most business transactions okay". By the way may i suggest the next time you may need a car or truck rental that you call Budget/Avis Car and truck rental , its toll free they will be happy to make you happy with the "Budget/Avis rental experience,try it,works for me...Thee counselor

I made an online reservation. Showed up and there were no trucks. The owner said he would call me…read morethe next day. I didn't ever get a call for another truck and I was charged a "no show" fee on my credit card. Separately he was trying to tell me I had to buy additional insurance- I work for an insurance company and know what applies and doesn't.

Please do not rent from this place and save your time! I reserved a vehicle for pickup on May 24…read moreand on the day of pickup at 8:00 am, I attempted to call them which no one picked up. I then received a text from this place asking for the name on the reservation. I told them I called three times to confirm my reservation and was told that there would be a vehicle available. They had the audacity to text me the morning of the pickup that they had no vehicles available! They then made up some sob story about how they were going to call me but I apparently "beat them to it." How incredibly unprofessional these people are and have provided the text conversation of this absolutely unprofessional business. Please rent somewhere else as you don't want to be in the same situation as me.

Bryan is awesome! Very accommodating, helpful and personablel. The price that you get on the…read morewebsite is the full amount: just the cost of the rental plus taxes. No crazy, numerous fees and it was cheaper than any of the big rental car companies. I was out of there in 10 minutes. I initially needed a rental for a week, but then ended up having to extend it for a few days with no problems. They aren't open on weekends, but I was still able to return the car on a weekend. Bryan just asked for me to give him a call when when I was returning the car, lock up the car, and put the keys in the drop box. I would definitely use them again!