Terrible experience this morning. Called and made a reservation on the phone for. $4? Small car…read more Uber to pick up the car and was told when I arrived the rates had went up to $65 and that's what my reservation was for. I called HB enterprise and was told sorry for your bad experience we would be more that happy to accommodate you today if you can work with us in time. I said no problem and now I'm headed to enterprise in HB. Don't do business with Costa Mesa enterprise. They will bait and switch you even if you have a reservation. They will also sell you a story about how busy they are and that it's corporates fault the prices went up. This is a fake story.

Good and bad...the good, the counter person, Victoria was an absolute sweetheart.....the bad, 15…read moreminutes to wait in line. It's not a grab and go location. The other thing is, I'm an executive elite so you would think at a grab and go location they would give you nicer vehicles due to status....they gave me a stripped down midsize suv...nothing but the windows were automatic...I was surprised it actually had an FM radio....also when I dropped it off at the airport, the signage is good to the point where to park it...there are typically people to guide you in but they were otherwise preoccupied so I had to pull over and ask where to park....

I was initially worried after booking online and then seeing the reviews, but the service was…read moregreat. Van was clean and ready upon appointment and check in and out was quick and easy process. Very professional and great service.

This statement is made to formally document material safety and condition defects regarding a…read morevehicle rented from the Avis location in Costa Mesa. Vehicle: Kia Niro EV Condition at Delivery: Defective safety system and unsanitary interior Upon taking possession of the vehicle, one day later the forward collision avoidance system repeatedly displayed warnings indicating that it was not functioning properly. This system is a primary accident prevention feature. A malfunction of this nature constitutes a significant safety concern for the driver, passengers, and the public. The vehicle is used for rideshare purposes and also transports my minor child, increasing the seriousness of this defect. Additionally, the vehicle was delivered in an unsanitary condition. The interior emitted a strong odor consistent with urine and was visibly unclean. The condition required immediate remediation. I incurred 120 dollars out of pocket for a semi detailing service in order to make the vehicle sanitary and usable. Notice and Opportunity to Cure: I contacted Avis customer service, Uber, and the Costa Mesa Avis location to report these issues and request corrective action, including a safe replacement vehicle or appropriate remedy. No meaningful resolution has been provided. This review serves as contemporaneous documentation of the vehicle's condition, the reported safety defect, the financial damages incurred, and the lack of corrective response after notice. Rental vehicles should be delivered with fully operational safety systems and in sanitary condition consistent with basic consumer protection standards.

Let me start by saying that I will definitely use them again…read more I was turned away from a car rental place at the airport, because I don't have a credit card (I refuse!). I had never had this happen to me. I was stuck wondering, what do I do? I'm in southern California, I have big plans, and no car. I tried another area, but they were not helpful, but someone saw my distress and said, "I can help you." He made a phone call and told me to wait outside and someone would pick me up and take me to a place. I figured it would be some random place with the worst broken down cars. I was dropped off at a small office minutes from the airport. I walked in and the person there was AMAZING! He was friendly, took my information, and within minutes, I was driving out in a nice medium size car. I worried that the return process would cause a problem. I guess, I was just waiting for the other foot to drop. Could it really be this great? The answer is YES! It truly was. No complaints at all. I will recommend this place and will be back next time I'm in California. ....... .. . .. ..

HIGHLY RECOMMEND!!! Everything was smooth, easy and fun. Wonderful experience will be back again…read morevery soon.

I had a great experience at Hertz Costa Mesa. Amber Rose, Natalie, and Jesse were all incredible,…read morehelpful, and genuinely accommodating throughout the entire process. They worked hard, moved quickly, and made everything easy on me from start to finish. What really stood out was how much they cared about making sure I had a good experience. They even got me into a nicer car than I was expecting, which was a great surprise. Really appreciate the level of service here. Highly recommend this team if you're renting in the area.

Never do business at this Hertz…read more -When arriving for my reservation the 1st thing that was said is "I thought we moved your reservation to another location", but it wasn't. -Next they said they don't have a car for me & that their manager called me to let them know, but they hadn't. -Got the employee's name, the manager's biz card, & told them I was stepping outside to call customer support while waiting for a car. Not a minute late, they suddenly had a car for me that they were "holding" it aside for an account. Not "reserved", "holding" basically just in case. -I reserved a Mid-Size SUV, they gave me a Compact SUV (Chevy Trax). When I asked if that was at or above the class I reserved, they said it was a free upgrade & quoted $200 more total if they charged me the correct price for the car they gave me. -My reservation was for 6-days at $186, they changed it to $212 on the contract for my "free upgrade" without saying anything. Especially ironic since they gave me a lower class car that should have led to them lowering the price of my rental. -When returning the car, a customer in front of me was picking up his reservation & a different employee told them, "I thought we moved your reservation to another location". Clearly a shared & dishonest practice among staff when not able to fulfill reservations. -It was really busy so that same employee announced "Anyone who's returning can just drop the keys w/ me & you'll get an emailed receipt", so I did that. Unfortunately they didn't close my rental out til 3 day later so I was over charged. Plus they added a late fee. -After 2 hrs of hold time & conversation with their support team, they finally agreed to refund me the overages & lower the price of the rental since I was actually downgraded from my reservation, not given a free upgrade. How can one rental experience include this much dishonesty & mistakes made by staff? Cause it's this location's brand. It's what they do, it's their operational standard & culture.

The RV itself was fine, but my final cost was higher than expected due to unclear add-on fees…read more Pickup felt rushed. If you're not staying at full-hookup sites, this rental isn't a great fit. Separately, my refund initially appeared on my credit card, then disappeared. I had to call and email to get it reissued. This led to extra personal and work time I shouldn't have had to spend.

I rented a small Honda SUV, it was dirty on the inside. I took it to the car wash & cleaned it…read morebetter than I received It Upon the return. I returned it a little late; although, it was before his next service. Sam said it was ok, no charge on the late fee. Few hours later - I was charged another day after I dropped the vehicle off Already. I was later charged for the toll charges, he went in the app (on my cell phone) & accepted the charges w/out my authorization. Don't go to this place! It's a NIGHTMARE!

Jackie! Had the best experience at this enterprise, Jackie was the staff member who assisted me and…read moreshe did not disappoint. She made sure to help me get into a 3 row suv, I was recently in a car accident and need a 3 row to fit 3 car seats. Jackie went above and beyond-- she also helped get me into an affordable compact SUV after the insurance decided to no longer keep supplying the rental cost. If you need a rental, DO NOT HESITATE to stop by this enterprise and ask for Jackie. She is amazing!! I also met other staff members and they were great, Jackie just stood out most!

I've rented from this location twice now and both times have been exceptional, thanks to the great…read morecustomer service from Josh and Asia. They were both super accommodating for our rental, helping secure us the specific vehicle needed for our trip. It ended up being an amazing car that we fell in love with! Thanks to them both for setting us up for a great trip + being so kind and helpful along the way. Rental cars can definitely be a hit or a miss, but the two we've gotten from here have been clean+tidy, relatively new and had no issues when driving long distances. Would totally recommend this location because the people there seem to really care about their customers and their experience. Thanks again!

I rented a Mustang for four days to explore Sequoia National Park. The rental process was smooth…read moreand fast. Upon arriving at the airport pick-up point, staff were already waiting for me. They took me to the rental location, just a 3-4 minute drive from the airport, and I received the car quickly. All my requests, including the vehicle upgrade and adding a driver, were handled promptly. I appreciated the professionalism and excellent customer service. Thank you!

Needed to get a rental car for a couple of days while mine was in the shop. Very easy reservation…read moreprocess and pick up process. The return process was also very easy. All in all hustle free and if I find myself needing a rental again, would definitely come back to the location. The price for a rental was also extremely reasonable better than a lot of other companies. I did not need it, but saw they also do offer shuttle service to the airport which is a nice feature to have if you were flying in or out of town

United Auto Rental took great care of me! I got their electric Nissan Ariya and loved it -- super…read moreclean, brand new feel, and a great drive. Pick-up and drop-off were quick, and the team was awesome to work with. Honestly one of the best rental experiences I've had. I'll be back for sure!

Regarding this company, this is the 4th time I'm renting a car from them, and I just wanted to say…read morethat I've received the best customer service, the best prices, and the best services from this company. Thank you for all the great services that you, the United Auto Rental staff, provide to your customers. I highly recommend this company. Good luck

Hello Macal and (manager Joe),and to "the Pathetic Trolls who wear there Egos when doing Business…read morewith others ", i am a returning customer and i would like to communicate my car rental experience and the professional attitude while doing business with this car rental location. I've never encounter this lack of compassion while waiting (less than 5 or 10 minute wait) for my transactions. These 2 educated and trained individuals are efficient,courteous and respectful, and very business orientated. i say this because for at least the past several months i have witnessed customers come in and drive out with there rental cars and trucks ,with smiley faces. So please try and remove your ego from this equation ,perhaps you wont be a pathetic troll (smiles). Common sense communicate says don't enter place's of Business wearing your pathetic Egos and demanding that protocols be discarded,then venting your unprofessional and Ego attitude towards these employees ! what a bummer ,than you dont have an outlet to release your ego. remember "Attitude is key to most business transactions okay". By the way may i suggest the next time you may need a car or truck rental that you call Budget/Avis Car and truck rental , its toll free they will be happy to make you happy with the "Budget/Avis rental experience,try it,works for me...Thee counselor

Horrible customer service and unprofessional management. The truck I reserved online was not…read moreactually available. I recommend calling ahead to confirm they really have the vehicle listed online before wasting your time. The manager called and said they only had a van available instead of the truck I reserved, even though it was supposedly the same price. When I went in, there was an issue with my bank verifying the charge, so I had them clear it and tried again. After that, the manager suddenly claimed the issue was my credit and refused to help further. He simply told me to "read the fine print" instead of offering any customer support or solutions. I ended up going to U-Haul afterward and had a completely different experience. No credit check, great customer service, and their online reservation system was easy to use. They also did not place a $150 hold on my card and only charged me for the estimate. Best of all, there were no surprise upcharges. Do not rent moving trucks from Budget Truck Rental. U-Haul is definitely the better option.

Please do not rent from this place and save your time! I reserved a vehicle for pickup on May 24…read moreand on the day of pickup at 8:00 am, I attempted to call them which no one picked up. I then received a text from this place asking for the name on the reservation. I told them I called three times to confirm my reservation and was told that there would be a vehicle available. They had the audacity to text me the morning of the pickup that they had no vehicles available! They then made up some sob story about how they were going to call me but I apparently "beat them to it." How incredibly unprofessional these people are and have provided the text conversation of this absolutely unprofessional business. Please rent somewhere else as you don't want to be in the same situation as me.

Bryan is awesome! Very accommodating, helpful and personablel. The price that you get on the…read morewebsite is the full amount: just the cost of the rental plus taxes. No crazy, numerous fees and it was cheaper than any of the big rental car companies. I was out of there in 10 minutes. I initially needed a rental for a week, but then ended up having to extend it for a few days with no problems. They aren't open on weekends, but I was still able to return the car on a weekend. Bryan just asked for me to give him a call when when I was returning the car, lock up the car, and put the keys in the drop box. I would definitely use them again!