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    Hertz Rent A Car

    2.4 (124 reviews)
    Closed 8:00 am - 5:00 pm

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    Great car we had for 3 days
    Jill G.

    We rented our car through the uber app. The price was great. We got a new Volkswagen. We reserved it for 9:30. We did have to wait about 45 minutes to get the car & be on our way. Service was friendly though.

    Crystal, the one that flat out lied to me.
    James T.

    Horrible customer service. I rented a vehicle from Hertz using my triple A discount, rented it online. To make sure the car I rented was at the hertz location I called Crystal at the Costa Mesa location on Harbor. Crystal assured me the truck was at the property and was ready to go. Pick up time was 10:15 I arrived at 10:20... no truck on site. She said oh they are bringing it from airport.. what?? Crystal lied. After 35 minutes of waiting for the truck, nothing came. She said well maybe you can go to the airport and pick up the truck.. or go to Huntington and they might have it. MAYBE, MIGHt? I hate leaving bad reviews but for the corporate liars that get away with screwing up our lives and lie to us... here you go. Hertz is the worst!!! Do not believe them, do not rent from them.

    Just a picture to capture my mileage from my record
    Nicole K.

    I will tell you Amber Rose is the epitome of the Hertz employee & manager. From when I first walked in, she greeted me with a big welcoming smile, and even though there was a line of people, I felt that she was making sure to attend to everybody in a professional and timely manner while she was overseeing several other employees. When I finally got to work with her, she really knows what she's doing. She's an expert on the system as well as highly experienced on how to guide you to get the best from your rental. The corporate office definitely should take note! She should be training future managers, even though this is not the closest location to me. I will still make an effort to rent from her at this branch because she's so outrageously amazing. Thank you Herz for having such a great employee!

    Love this electric cars!!! Vrooom!!
    MAlo I.

    Super star super cars the trick is call ahead and ask for a manager special the staff are so sweet keep in mind if you don't have presentation or call ahead time is against you they sell out quick!!!

    Tesla Tesla get your Tesla

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    1 year ago

    Customer service is no where to be found. They don't acknowledge you when you arrive. Thru are so slow. Terrible service.

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    2 years ago

    The employees at this location are very nice and professional. They got me in my rental quickly, with no issues. Thank you.

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    Page 1 of 4

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    Amber Rose, Natalie, and Jesse were all incredible, helpful, and genuinely accommodating throughout the entire process.

    Mentioned in 3 reviews

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    SNA Auto Rental - New year Drive New Jeep wrangler.
Happy holidays

    SNA Auto Rental

    4.4(281 reviews)
    2.7 mi
    Wheelchair accessible
    Walk-ins welcome

    Let me start by saying that I will definitely use them again…read more I was turned away from a car rental place at the airport, because I don't have a credit card (I refuse!). I had never had this happen to me. I was stuck wondering, what do I do? I'm in southern California, I have big plans, and no car. I tried another area, but they were not helpful, but someone saw my distress and said, "I can help you." He made a phone call and told me to wait outside and someone would pick me up and take me to a place. I figured it would be some random place with the worst broken down cars. I was dropped off at a small office minutes from the airport. I walked in and the person there was AMAZING! He was friendly, took my information, and within minutes, I was driving out in a nice medium size car. I worried that the return process would cause a problem. I guess, I was just waiting for the other foot to drop. Could it really be this great? The answer is YES! It truly was. No complaints at all. I will recommend this place and will be back next time I'm in California. ....... .. . .. ..

    HIGHLY RECOMMEND!!! Everything was smooth, easy and fun. Wonderful experience will be back again…read morevery soon.

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    SNA Auto Rental - SNA Auto Rental Orange County Irvine John Wayne airport SNA airport car rental
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    SNA Auto Rental Orange County Irvine John Wayne airport SNA airport car rental https://www.snaautorental.com/

    SNA Auto Rental - Happy 4th. Don't drink and drive.
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    Happy 4th. Don't drink and drive. https://www.snaautorental.com/

    SNA Auto Rental - Best Auto Rental in Orange County, CA John Wayne airport 
 http://www.snaautorental.com/

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    Best Auto Rental in Orange County, CA John Wayne airport http://www.snaautorental.com/

    Avis and Budget Car Rental - On my way to get rental

    Avis and Budget Car Rental

    2.4(29 reviews)
    1.7 mi

    I was initially worried after booking online and then seeing the reviews, but the service was…read moregreat. Van was clean and ready upon appointment and check in and out was quick and easy process. Very professional and great service.

    This statement is made to formally document material safety and condition defects regarding a…read morevehicle rented from the Avis location in Costa Mesa. Vehicle: Kia Niro EV Condition at Delivery: Defective safety system and unsanitary interior Upon taking possession of the vehicle, one day later the forward collision avoidance system repeatedly displayed warnings indicating that it was not functioning properly. This system is a primary accident prevention feature. A malfunction of this nature constitutes a significant safety concern for the driver, passengers, and the public. The vehicle is used for rideshare purposes and also transports my minor child, increasing the seriousness of this defect. Additionally, the vehicle was delivered in an unsanitary condition. The interior emitted a strong odor consistent with urine and was visibly unclean. The condition required immediate remediation. I incurred 120 dollars out of pocket for a semi detailing service in order to make the vehicle sanitary and usable. Notice and Opportunity to Cure: I contacted Avis customer service, Uber, and the Costa Mesa Avis location to report these issues and request corrective action, including a safe replacement vehicle or appropriate remedy. No meaningful resolution has been provided. This review serves as contemporaneous documentation of the vehicle's condition, the reported safety defect, the financial damages incurred, and the lack of corrective response after notice. Rental vehicles should be delivered with fully operational safety systems and in sanitary condition consistent with basic consumer protection standards.

    Photos
    Avis and Budget Car Rental - Mustang Convertible - perfect car for sunny California

    Mustang Convertible - perfect car for sunny California

    Avis and Budget Car Rental
    Avis and Budget Car Rental

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    Alpha Auto Rental

    Alpha Auto Rental

    3.9(8 reviews)
    1.9 mi

    Please do not rent from this place and save your time! I reserved a vehicle for pickup on May 24…read moreand on the day of pickup at 8:00 am, I attempted to call them which no one picked up. I then received a text from this place asking for the name on the reservation. I told them I called three times to confirm my reservation and was told that there would be a vehicle available. They had the audacity to text me the morning of the pickup that they had no vehicles available! They then made up some sob story about how they were going to call me but I apparently "beat them to it." How incredibly unprofessional these people are and have provided the text conversation of this absolutely unprofessional business. Please rent somewhere else as you don't want to be in the same situation as me.

    Bryan is awesome! Very accommodating, helpful and personablel. The price that you get on the…read morewebsite is the full amount: just the cost of the rental plus taxes. No crazy, numerous fees and it was cheaper than any of the big rental car companies. I was out of there in 10 minutes. I initially needed a rental for a week, but then ended up having to extend it for a few days with no problems. They aren't open on weekends, but I was still able to return the car on a weekend. Bryan just asked for me to give him a call when when I was returning the car, lock up the car, and put the keys in the drop box. I would definitely use them again!

    Photos
    Alpha Auto Rental
    Alpha Auto Rental - They're excuse for not contacting me regarding my reservation which they have known a week in advance

    They're excuse for not contacting me regarding my reservation which they have known a week in advance

    Alpha Auto Rental

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    Hertz Rent A Car - carrental - Updated May 2026

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