Never do business at this Hertz. -When arriving for my reservation the 1st thing that was said is "I thought we moved your reservation to another location", but it wasn't. -Next they said they don't have a car for me & that their manager called me to let them know, but they hadn't. -Got the employee's name, the manager's biz card, & told them I was stepping outside to call customer support while waiting for a car. Not a minute late, they suddenly had a car for me that they were "holding" it aside for an account. Not "reserved", "holding" basically just in case. -I reserved a Mid-Size SUV, they gave me a Compact SUV (Chevy Trax). When I asked if that was at or above the class I reserved, they said it was a free upgrade & quoted $200 more total if they charged me the correct price for the car they gave me. -My reservation was for 6-days at $186, they changed it to $212 on the contract for my "free upgrade" without saying anything. Especially ironic since they gave me a lower class car that should have led to them lowering the price of my rental. -When returning the car, a customer in front of me was picking up his reservation & a different employee told them, "I thought we moved your reservation to another location". Clearly a shared & dishonest practice among staff when not able to fulfill reservations. -It was really busy so that same employee announced "Anyone who's returning can just drop the keys w/ me & you'll get an emailed receipt", so I did that. Unfortunately they didn't close my rental out til 3 day later so I was over charged. Plus they added a late fee. -After 2 hrs of hold time & conversation with their support team, they finally agreed to refund me the overages & lower the price of the rental since I was actually downgraded from my reservation, not given a free upgrade. How can one rental experience include this much dishonesty & mistakes made by staff? Cause it's this location's brand. It's what they do, it's their operational standard & culture. read more

I had a great experience at Hertz Costa Mesa. Amber Rose, Natalie, and Jesse were all incredible, helpful, and genuinely accommodating throughout the entire process. They worked hard, moved quickly, and made everything easy on me from start to finish. What really stood out was how much they cared about making sure I had a good experience. They even got me into a nicer car than I was expecting, which was a great surprise. Really appreciate the level of service here. Highly recommend this team if you're renting in the area. read more

We rented a car through an Uber promotion. We got a great price using the promo. We also were very happy with the Volkswagen Taos with a little over 4,000 miles. Natalie made sure we were taken care of. She was busy with little help so we're had to wait a little for our vehicle but, we were happy with the clean new VW. read more

Hertz Rent A Car - New VW Taos - Car Rental Near Me - Costa Mesa, California

We rented our car through the uber app. The price was great. We got a new Volkswagen. We reserved it for 9:30. We did have to wait about 45 minutes to get the car & be on our way. Service was friendly though. read more

Hertz Rent A Car - Great car we had for 3 days - Car Rental Near Me - Costa Mesa, California

Horrible customer service. I rented a vehicle from Hertz using my triple A discount, rented it online. To make sure the car I rented was at the hertz location I called Crystal at the Costa Mesa location on Harbor. Crystal assured me the truck was at the property and was ready to go. Pick up time was 10:15 I arrived at 10:20... no truck on site. She said oh they are bringing it from airport.. what?? Crystal lied. After 35 minutes of waiting for the truck, nothing came. She said well maybe you can go to the airport and pick up the truck.. or go to Huntington and they might have it. MAYBE, MIGHt? I hate leaving bad reviews but for the corporate liars that get away with screwing up our lives and lie to us... here you go. Hertz is the worst!!! Do not believe them, do not rent from them. read more

Hertz Rent A Car - Crystal, the one that flat out lied to me. - Car Rental Near Me - Costa Mesa, California

Maybe this is a dumb review. But its 757am and I've been standing here just to return keys to a car for 15 minutes. No drop box. And an employee is just sitting inside watching me for 10 minutes now. Would be great to drop the keys and go to work. God forbid he just walk over unlock doors, take keys and check car in at 8am. Little things I guess. Still had to knock on the door at 8:01. Hand him keys. He walked back in. Nothing. read more

One of the rudest most disrespectful places. They have lost my business. I had a really hard morning dealing with my car repairs and the expenses. I went there the first tine he told were all sold out ,but I might have some after 4 . Came back this time by simply asking again I was yelled at "I already told you 3 hours ago we dont have cars " after telling me to come back and ask. I Don't do crazy so I walked away . Told my husband who was upset because he disrespected his wife called him and calming and let him know you dont speak to his wife like that for asking a question that YOU told to see if any had come back. I dont care if youre having a bad no excuse to take it out on a customer. read more

Natalie was so patient and helpful with me! As a 20yr old who just got into an accident and needed a car asap I was assisted with such good care and even suggested helpful tips for my situation with my accident!! So sweet and nice and such an easy and welcoming establishment! read more

This was the worst car rental experience I have ever experienced. My brand new car with less then 10K miles on it had a full system failure and I needed a rental car. I walked in and explained that I needed a 7 seater (same as my car) because I drive kids around for my job and was met with zero empathy, zero customer service and lack of care or helpfulness. I was told it wouldn't be covered and I asked them to call the dealership and the employee lifted their shoulders and said it won't work. There was zero desire to come up with an alternate solution or have any empathy to help me resolve the problem. read more

Wow what a terrible experience. My car has been in the shop. I called to extend my rental for a day because my car wasn't ready. When I called the lady who I was speaking with on (9/10 in the morning) said that it was fine and asked what time I might be dropping the car off. I told her by 9am. She said that was fine. I retuned my car today by 8:50ish. Apparently my rental started at 8:21 and their 29 minute grace period, which is in the fine print of the brochure but never verbally mentioned, meant I was late. None of this was mentioned over the phone when I called to extend. None warning about an extra charge if it wasn't back by a certain time. So I was charged $27 extra for a few minutes. And all because the staff member probably just took her time imputing my information. Neither staff member was willing to be flexible this morning. I will never rent or suggest hertz to anyone if this is not addressed and a refund issued. read more

My experience from the moment I walked in, was pleasant. I was sent here by Connell Chevrolet to get a vehicle. Unfortunately based on few policy factors, etc; I wasn't able too but turned out I didn't need it because my vehicle just needed a system upgrade. The two representatives were patient, polite and tried to assist me every way possible. May the Lord Jesus Christ bless them and this establishment. read more

One of the lower price tag hertz location in town, cars are clean. My first rental was 67k miles altima, mostly fine but backing up lead to emergency brake activation so i had to turn that off. Second rental i got 8k trax which is clean. Nothing much to complain about and both time employee was helpful and nice. read more

I will tell you Amber Rose is the epitome of the Hertz employee & manager. From when I first walked in, she greeted me with a big welcoming smile, and even though there was a line of people, I felt that she was making sure to attend to everybody in a professional and timely manner while she was overseeing several other employees. When I finally got to work with her, she really knows what she's doing. She's an expert on the system as well as highly experienced on how to guide you to get the best from your rental. The corporate office definitely should take note! She should be training future managers, even though this is not the closest location to me. I will still make an effort to rent from her at this branch because she's so outrageously amazing. Thank you Herz for having such a great employee! read more

Hertz Rent A Car - Just a picture to capture my mileage from my record - Car Rental Near Me - Costa Mesa, California

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Great customer service from Alex and Amber Rose! I've been renting here for several years now, sometimes they are shorthanded but they are always very courteous! read more

I've rented from hertz many times and it was a pleasant experience. Great customer service, their cars are always clean inside and out and they have always have a good selection. Nothing negative to note. read more

Made reservations for a standard sedan weeks in advance and received multiple text confirmations. When I showed up on time to rent, the staff was non-welcoming. They said they ran out of vehicles. Basically, too bad, this was a busy time for them. Don't waste your time at this franchise location to save a few bucks; reserve at JWA (which I quickly resorted to) where they have plenty of newer cars and the operation is professionally run. read more

I reserved a car with my company card, uber to pick up car and was told the card needed my name on it even though I could reserve it without my name on it. Waste of time. read more

Avoid this place at all costs. Hands down the worst customer service I've ever experienced. I've never encountered such an unprofessional and disorganized group of people. If you think you're saving money by going here, think again -- it's not worth the stress or frustration. read more

This Hertz is completely irresponsible. They gave me the car at less than half tank, I verified three times on different occasions that this was noted. I returned at half tank. But they are still charging me for refueling. Also tried to charge me for extra days. Absolute thieves. read more

Customer service is no where to be found. They don't acknowledge you when you arrive. Thru are so slow. Terrible service.

Super star super cars the trick is call ahead and ask for a manager special the staff are so sweet keep in mind if you don't have presentation or call ahead time is against you they sell out quick!!! read more

Hertz Rent A Car - Love this electric cars!!! Vrooom!! - Car Rental Near Me - Costa Mesa, California

The car was okay but when I returned it and asked to use the bathroom they told me I couldn't. Can you believe that. What a bunch of crap no pun intended. Interesting they don't allow you to leave a review on their Google site they must get a lot of negativity read more

Hello and good day! Mental note it closes at 12:00pm on Saturdays Sunday they are closed Monday-Friday they open at 8am-Close at 5pm Keep in mind if you show up at closing time you might not get your reservation honor also call ahead to see if they have a car available if you booked a car same they can not honor a car with a debit card has to be a credit card with your name and exact funding on it they.... Also they don't take cash or be able to make new reservation on the spot or take Apple Pay, they can not call or change a reservation you made on the another company if you used a third party, call them to changed your reservation or cancel it!!! They can not honor what you book with cheap rental .com 8/22 dollars a day for a car they don't have on hand Stocks of cars are limited tk this location can not honor what that app or website keep also in mind they will promised via that app car may or may not be there it take 24 hrs to deliver. Car to this location this is a first come first serve!! So if you show up at 3pm and your reservation was at 10:00 congrats your car was waiting for you but now gone to the next reservation. If you booked a reservation for 8:00 and expect to get at 8:00 kindly follow up with the the reservation counter people book the same day expecting a car but people reserved 2/4 day I advance you will be on priority and you will I'll be put on Standby Keep in mind this is small location not airport so cars are limited and deliver location Also you need to have a valid driver license and credit card with your name (physical proof) on it if you "prepaid" you need to show proof of it no exception!!!! read more

Hertz Rent A Car - Tesla Tesla get your Tesla - Car Rental Near Me - Costa Mesa, California

Not sure about all the negative reviews, maybe I got lucky ? Alex was extremely friendly and helpful, both when I was picking up the car and returning it. Liked the car I renter too no issues or complaints! read more

I have to say that I came here because my insurance' app had it listed and it was close by. I was surprised to see how the staff help me get a car with such a short notice! There is shortage of cars and people but they still managed. They took care of everything with the insurance company, I just had to pick up and drop off. It was great. I recommend. read more

Hertz Rent A Car - Car Rental Near Me - Costa Mesa, California

Great service, prompt and friendly staff. The manager gave me an upgraded SUV, had a full tank of gas plus he took it through the car wash. I wanted to give a 4.5 star rating only because the inside of the car could've been cleaner. Seats were stained in spots and there was some trash left in it from previous renter. A thorough cleaning and inspection might have detected the empty plastic cup under the drivers seat. But I really enjoyed driving the car. Thank you hertz. read more

This page says closes at 6:00 pm Monday -Friday. I arrived at 5:10 pm and they locked the door in front of my face and wouldn't accept the return. It was prepaid and all I needed to do was hand them the key. Fix your timing! read more

Called the day before to make sure that they had a car available. Rented me a car only to have me return in a couple hours later. Refused to rent me another car and accused me of driver's license fraud. Go to enterprise don't waste your time here. Awful experience. read more

My experience here was so disappointing. After reserving a 7 seater car and paying for it online - we came to this location to pick our car up. Upon arrival, I asked to see the car first bc we had a pregnant person with us so i wanted to make sure it would be comfy. The guy there said sure no problem and proceeded to take me to a GMC Terrain. I was so confused as I was looking at the car and had to ask where the third row seating was because surely this ride looked small as heck for a 7 seater. The guy now looks confused (how? My reservation was for a big suv). He then proceeds to apologize and ask me if I would like to just take it or do I want him to look for a 7 seater? At this point I'm sweating because I'm suppose to meet up with my fam to head out on our road trip. Long story short - he tells me to try my chances at John Wayne airport. I ask him if they would honor my rate that I paid and he said yes. Of course when we get to John Wayne, the 7 seater costs an additional $300! Horrible business practice, what is the point of reserving a car at a specific time and paying in full just to arrive and there's nothing there for you? How do we prevent this from happening next time? read more

The employees at this location are very nice and professional. They got me in my rental quickly, with no issues. Thank you.

Very unhappy with their business. First off they only have electric vehicles . At least that was what I was told . This was the worst experience I have ever had . The agent told me , oh yeah. It only takes 25 minutes for a full charge. Well that doesn't exist . I even told him we were traveling to Arizona. The charger I found there, was at a casino. It sat in the charger for 12 HOURS ! And didn't get a full charge. We were stranded . Most hotels that offer chargers, are for guest only. DO NOT RENT A EV FOR TRAVEL OUTSIDE OF A MAJOR CITY ! And I asked about the accident coverage , that said $10 a day on my email. He told me depends on the car. Then he proceeded to charge me $30 a day. I have insurance that would have covered . This whole experience has ruined my trip & been a nightmare . I am so unhappy with this . read more

I did a reservation for my delivery company see photos, and when I got there to pickup the cargo van a very rude guy told me " WE DO NOT HAVE A CARGO VAN" . Just wondering how HERTZ do a reservation and do not have the vehicle available ? Very disappointed. This is not the first time this is happens ! Please do not use hertz for your rentals read more

Hertz Rent A Car - prove of reservation - Car Rental Near Me - Costa Mesa, California

Bought a car here a month ago. Already had to have the dual clutch and double clutch transmission completely replaced along with the snap rings. My car failed a judder test and was shaking prior to this. They clearly do no maintenance to the cars that sit on that lot. To have something major like my transmission fail in a 2018 car after just 30 days of having it is a joke. The staff are nice but others should be cautious when purchasing a vehicle here. Good thing my car still has warranty. read more

I recently rented a 2022 Ford Escape from this location and am quite dissappointed at sales practices that I would say are at the very least, misleading but in reality , are very deceptive and reeking of a bait and switch scheme. I rented this car and was convinced by staff to agree to the fuel purchase option, FPO. I was assured that the price was lower than existing pump price and that I would ony be charged for the gas I used. I drove a total of 65 local miles. When I got the final bill, I noticed the FPO charge was over $30 to drive 65 miles in a small Ford SUV, whose own website states this car gets up to 28 MPG in the city. And with gas hovering around $6.00 per gallon, this charge should have been at most $18.00. And when I tried exlaining this to staff, seems like no one can adequately explain this discrepancy. So, rather than dicker over this deception, I chose to write it off as "never again." Word to the wise: NEVER agree to the fuel purchase option and ask all the questions you might have when signing these agreements. Very shady. read more

Previously gave a really great review and survey because the person that helped me was friendly, but man, what a crock. I received my rental car under contract with Connell, and it was JUST below a full tank of gas. I was told i had no mileage limit, and made sure to return it with a full tank. I just received an invoice for $42.73 in the mail. You're absolutely nuts to think that I'd pay. What actual snakes. read more

We rented an EV car at the Costa Mesa location on Harbor for a week and on the second day it wouldn't charge and we tried at more than one location. We called the road side and they said they couldn't help and that we had to take it to another charging station which we couldn't because we had to go to work. We both took Uber. Then the next day we brought it and they exchanged but still charged for the day we couldn't use it. Terrible, rude customer service! Do Not recommend. read more

I rented a Tesla 3 here, but even after waiting for 3 hours, they did not explain the car properly and the black woman who appeared to be the manager told me that she had no obligation to explain everything about the car and told me to leave ,without even washing the car. read more

Terrible customer service. Zero welcome when we walked through the doors, questions were answered as If I were an inconvenience even though we walked in with a check in hand. read more

The worst location and rude employees with manager. 1) 1st time they gave me extremely bad and uncleaned car so I asked them to replace it right away and they asked me to wait more than 30 mins. 2) I had issue with my billing so they tried to call them and they never answered the call so i visited location where I met the MANAGER and he was extremely rude telling me i should do it via customer care people who already informed me that I have to got to the location. Then manager added I should check everything online as I cannot help and then after 10 mins of argument, he told me to come back after they receive entire bill after 10 days. 3) They never gave me universal charging adapter(which tesla provides to every car) so that incase if i want to use it to tesla slow universal charging station or any other chargers i can use it via adapter. So I called them and they said they do not have it and cannot provide it. I asked them either i would return the car or give me an adapter so that i do not get stuck but the lady was extremely rude. I told her that i would write a yelp review about this bad service and experience and she replied "FABULOUS ". Non of the employee at that location cares about customers. All the care about is their pay check. I wonder if there is area manager who even checks this bad service. read more

I have made a reservation online through Hertz website and after serval attempts and got confirmations I got calls that the reservation won't be honored and the websites are wrong and they simply forgot to turn off the online reservation system which is very misleading / inconvenience , finally I am ready to pick up the car from the Costa Mesa California branch SOUTH HLE 2706 Harbor Blvd Costa Mesa , California, 92626 where I was over charged for not needed services / upgrades I wouldn't necessarily need nor I wanted to at the most horrible customer service experience from a Customer Rep that barely spoke English not attending to my concerns and needs / not explaining that there is a fee for hooking up my Fast Track account to that Electric Pollystar 2 Car where I did have my own account , not asking where I am traveling / driving to so the electric car won't be the best option that I had to stop several times to charge / was very stressful experience where I had to hold my breath watching the battery level going down and not knowing where to charge next in whatever charging station, the reservation / receipt # RR967746430 RESK77014644C3 was pick up Friday Feb 16th. read more