Took care of me and pushed me to take the time I needed off work for my issue…read more The hours are great. 7 am works really well for not blowing my day for a follow up.

I was able to get an appt last minute. Although they were pretty busy, and it was almost closing…read moretime I was seen relatively on time. Everyone was very nice! So thankful they are open late!

Highly DO NOT recommend. This place took $200 from me just by recoding my Annual Physical Exam into…read moreanother type of visit... I scheduled an Annual Physical Exam, confirmed with 3 different people it was going to be coded as an Annual Physical, and confirmed multiple times with the Doctor that it will be coded that way for Insurance purposes. Every time it was confirmed a Physical Exam, except a month later when the claim went through I was charged incorrectly from my Insurance Company/Employer. On top of all of this, they never answer their phone and the automated messaging system is the worst I've experienced. I do not plan on coming here ever again and would not recommend to friends and family. Would love for someone to reach out to me (might help with the experience) but with the countless number of voicemails and reach outs I have done, I will not get my hopes up from a place like this. Personal Review: 2.1/10

I have brought my family including myself to this clinic I'm so grateful I met a couple of…read moreProviders that we wonderful to each family member Dr. Yvette worked with my son and husband both felt understood and we were given prescriptions to relieve symptoms. They both said they loved how professional and caring their providers are. On another day I went alone and was treated by Dr. Mark. He is such a brilliant professional. I felt safe and completely heard that I was in good hands and today I took my daughter to urgent care and Dr. Mark really did help treat and relieve my daughter's symptoms. We are very grateful. Thank you for your kindness, compassion and hard work my family and I appreciate you both and the whole team thank you. Please keep being wonderful.

I visited Medical Express Clinic last month, and while the visit itself was fine, the billing…read moreexperience was extremely disappointing. When I paid for my visit, the receptionist informed me that she had accidentally overcharged me and assured me that I would receive the difference as a refund. I was supposed to pay $125, but she never mentioned the actual charge or provided a printed receipt. I assumed it wasn't much more -- until I checked my bank statement later that day and realized I'd been charged $1,250! Mistakes happen, but the issue was the complete lack of communication and accountability afterward. I waited the 7-10 business days, but no refund ever came. When I called the clinic, there was no apology, and I was told I had to contact their billing department myself -- something no one had mentioned before. After sitting on hold for a long time, the billing representative said she needed more time to "review my case" and would get back to me. She never did. I had to call again almost three weeks later, and thankfully, another representative finally processed my refund that same day. It took 20 days to get my money back for what was clearly their mistake. I understand that human errors happen, but the staff needs to be much more transparent and organized when handling payment issues. Tip: Always ask for a printed receipt and double-check your charge amount before leaving.

First time here and I came in to ask for a wheelchair and they issued me one for my mom. So I took…read moreit out and my sister and I put mom in it. The office experience was great! They helped us quickly This urgent care is clean, nice and soothing. The care here is great. Adriana F (clinical field trainer) did a great job helping us and my mom.

The office experience with Kirstin is the worst. I would not recommend him work with any patient in…read morethe future. He is very rude and simply doesn't have the proper work ethic or training in this field. He is very disrespectful and rude. I would give a zero rating. I didn't want to even be seen by the doctors due to the fact that Kirstin at the receptionist desk was clueless of his missions at his job. I see why this place has 1 star and they will continue to have 1 star moving forward.

The front desk staff has zero compassion or concern for their patients. They lacked empathy and…read morecustomer service. I had an apt scheduled and forgot my ID an they refused to see me. I have been waiting for this apt for over 3 months and this is how I was treated. Straight turned away.

I am so upset with this office & my doctor. I have been a patient here for 43 years. Ever since…read morethe founding physician opened his first office. I requested a signature so I can get my handicapped placard renewed & I got charged $25 for a lousy signature that takes 2 seconds to perform. I wasn't asking for George Clooney's signature for gosh sakes! Plus, on my previous visit a few weeks back, I waited a combined 1.5 hours to be seen & then got rushed through! Didn't get the care I needed. You would think that after 43 years of being a loyal customer, I would get treated better than this!

Very nice people if you are SOL without options and want to stay bedridden, indefinitely…read more Otherwise, avoid, avoid, avoid Malpractice is an issue here. Collectively, they have anger management issues, destructive narcissism, depression, a seek-to-destroy mentality, imbalanced neurotransmitter issues, and promote obesity and ill-health overall. I wish it weren't true. But, they honor complacency over excellence and reality, let you down when you start to gain real health, and fear people who have high hopes and dreams for the future. Also, watch out for their gaslighting, especially when--or if--you are going through a tough time. Both of my prescriptions were denied refills after my medication wasn't at the pharmacy, and I was being intentionally led on for them to find something to use against me. Even though agreements were made during the last appointment for my medication to be at the pharmacy, I had to call multiple times because the medication wasn't there--leaving me hopeless, abandoned, and in a very serious predicament. I worked with them for almost two years and felt deserted and set up to fail while not drinking, smoking, or messing with my dosages/living a healthy life/and very goal oriented--just for example--which was a one-sided effort, much like the services offered.They are a toxic group. There are significant issues with the this industry, as well as concerning situations that occur behind closed doors.

Dr. J has such an unbelievable amount of knowledge and experience. Going to the Health Stop sure…read morebeats spending hours in the ER when you have an immediate care need.

Expect to be here for hours for simple procedures. This clinic takes longer than others. Work…read morescreening should not take hours!! Ruined my entire afternoon. Terrible experience. Clearly people's time is not their priority.

Another terrible experience ! Though after1st time in 2024 they would have a better docotor but no…read moreI was wrong brought my mother in for a cough, they told her she had covid ! Wrong again brought her to er she needed a pace maker I am not a doctor but Wow . This place needs to be shut down!!

Ive been coming to advanced urgent care for years dr alzien has been good his partner not so and…read morethe nurses assistant was very rude !! I came in for an appointment because I might have shingles which I came to see the dr. Alzien Before which he prescribed medication! I can this morning and got denied because of a balance which I never got a bill in the mail for !! I got denied services said I had to pay 120$ to get seen. Mind you I'm in pain . I tell the NA that I don't have the funds now he proceeds to say to me a patient that not his problem!! Please do not go and support this facility!!!!

Went there last night for my infant having a fever. The doctor barely looked at my kid and was in…read morethe room for a total of 5 minutes. Was told my 8 month old had an ear infection and pink eye. Doc gave us an antibiotic and eye drops. I felt like there was something off about the visit so I ended up taking her to comer cER where she was looked at much more thoroughly and was told there's zero signs of an ear or eye infection and they have no clue why the doctor there said that. The pediatrician was also concerned about the antibiotics given by the doctor here and said they were way too strong for such a little baby. Do not waste your time going here. They make up stuff so they can bill your insurance for a higher bill. Since writing this review I have received hateful emails I'm sure which are from either the owner of a staff member there.

We have been going here for years for things like sinus/ear infections and flu shots. They are…read morefantastic. Tiffany is the nurse practitioner who's done our last three rounds of shots, and you barely feel them at all. Terrific customer service, even the time where the NP walked our prescription over to the in-store pharmacy so we could get it faster. Though we have a primary care doctor, it's easier and faster to get seen here, and we haven't regretted it.

I have been to 3 different urgent cares and Midwest is definitely the most friendly. I never wait…read morelong, and the results are always quick. Drs and staff are so nice, and always explain things so I know exactly what's going on. I will always come back here and definitely have recommended them! Zero complaints honestly.

I took my granddaughter there to check on an infection I was told they couldn't treat her because…read moreof guardianship, I adopted them after my daughter died, so I told them I would take her to her primary care and they called DCFS and said I was medically neglecting her. They never even examined her. Her Name is Natalie Sanfratello, she originally came in the room and referred to herself as a doctor, then started talking about herpes, and started babbling about the guardianship issue. I will be making a complaint to the il nursing board.