Rodney and Rob are both amazing service managers who work there.. they are highly competent and…read moretake care of their customers. I got the following preventative maintenance done on my 2013 328i xdrive which has 40k miles on it. Brakes installation, brake fluid flush and full, coolant flush and fill, front, rear differential and transfer case fluid drain and fill..

I found my dream car and it's located 2,400 hundred miles from where I live. The car is 18 years…read moreold. This could be a very risky purchase - there is no warranty for a 18 year old car! After doing my research on EAG I felt confident that the car is being sold from a very reputable car company. So I decided to contact EAG for additional information on the car. I sent an email and hoped to negotiate on the pricing. The car was about 10% higher than what I wanted to pay (compared to other similar listings on the internet). EAG was firm on their price and fully explained why. They are not just flipping cars. All of their cars are get a comprehensive inspection and get a full overhaul to bring the car back to new as possible. My car received about $8-$10k ***retail value*** worth of services and parts (Valve adjustment, oil pan gasket, belts, etc). All paperwork was done through email and FedEx. I was warned that the "rejuvenation" process can take several weeks before I can take delivery of the car. During this process, I received regular updates with pictures. When the car was ready. I booked my plane ticket (San Francisco to Cincinnati). The owner of the company pick me and my friend from the airport. We were treated to breakfast and a tour of EAG. We got an up close and personal tour of museum quality super rare cars (M1, Z1, M3 Lightweight, etc) After the tour, I finally pick up the keys to my dream car! The car was better than I imagined. The doors shut tight. No rattles. Everything felt solid. Everything functioned as it should (wipers, heated seats, AC, sunroof). I cannot believe that this was an 18 year old car. I chose not to ship the car back to California because I wanted to drive cross country to fully experience and bond with my *new* car. About 20 mins into our journey home, the tire monitoring warning and DSC lights came on. I immediately called EAG, and they told me to come back to the shop so they can look at the issue. They found a faulty sensor on one of the wheels and replaced it at no cost. We drove the car for over 2,400 miles, 36 hours behind the wheel, across 11 states, 4 time zones. The car was absolutely perfect and performed as designed. Once again, I cannot believe that this is an 18 year old car. EAG did a fantastic job and I am extremely happy with my purchase. Bottom line: You get what you pay for!

To be a woman and go shopping for a used car is it truly terrifying experience. Rallye motors came…read morehighly recommended by a friend but I was still cautious. My friend didn't exaggerate. Not only was Raph kind and professional. He did everything he could to help me find the best car in my price range. Even, to the point of recommending a car that was 1,500.00 less than one I was looking at that was in my budget. He was concerned about the battery life of the hybrid at the milage it was at and didnt want me to have an unexpected expense down the road!! To say I was blown away, is an understatement. He treats his customers with honesty and respect and I really cant recommend him highly enough!! Amazing experience.

A+++++. I have been searching for a reliable car for my niece to get back and forth to her…read moreclasses. I live in California so purchasing a car long distance was no easy task. I began checking in with Ralph a few months ago on his current inventory and my niece just drove off the lot with the perfect car today. He was responsive, honest, and the car was serviced and in great shape when she picked it up. The transaction was seamless for me. I am 100% confident I made the right decision choosing Rally-e motors. Do not hesitate!!!

After an experience I had with Jeff Wyler Kings Nissan (see my yelp review on them) I was hesitant…read moreto go keep looking for a new car. However, I am really glad I stopped at Busam Nissan. Keith was great, no fake sales pitch, no adding things on that we didn't want, just straight talk and facts allowing my wife and I to make a good, educated decision on what to do. We explained what we needed and I felt they went above and beyond to reach our goal. They gave us a fair trade value on our 2018 Jeep Wrangler and we drove away in a beautiful 2026 Rogue Rock Creek. I feel bad I cannot remember the gentleman's name that evaluated our trade, but he was excellent as well. Again, very straight forward with pertinent information. I couldn't be happier, I highly recommend doing business with them.

Sales team is great! The service/parts area was not so great. They are very unprofessional and…read morerude. No help whatsoever. My car is falling apart. They wait has been unreal and there no communication! The person that answers the phone should not be in customer service at all.

The two stars are for Dave in sales. He did a great job, worked with me, and got me a good deal on…read moremy Maverick. Unfortunately, my little truck had a radiator problem after a few weeks. This should be no problem. Should. They've had it three weeks. Communication has been spotty and incomplete. Inquiries are ignored. No real clear answers are given. They are in no hurry to get it finished and returned. Steve Rucker is, as other reviewers pointed out, a bridge troll who comes out of the gate full of wrath and attitude that one would dare to try to ask any questions. He doesn't have to explain anything to me, as he told me, and I am free to take my truck somewhere else. Well, Steve, I sure will, once you get your thumb out of your back door and put it back together. Sales - top notch. Service - take it to a drunk toddler before you entrust it to Steve Rucker and his merry men. I give them until the COB tomorrow before I call the better business bureau. There is no excuse for this taking this long.

I've bought my 2020 F-150 new and have had every service performed by Ford dealerships, including…read moreKerry Ford after I moved to Ohio. For five years I trusted Kerry with this truck and spent a lot of money maintaining it. That trust is gone. I brought it to Kerry for the 130,000-mile service. Nearly $900 and almost four hours later, I drove away. Less than 24 hours later, while driving down the highway, warning lights came on indicating the transmission was overheating. The truck started smoking and fluid was coming out from underneath. I had it towed back to Kerry. The first thing I was told? "The transmission was overfilled." Unfortunately, that didn't exactly shock me. This wasn't Kerry's first fluid related f-up with my truck. Previously, after another routine service, my truck started smoking on the same highway and I had to have it towed back to Kerry because the engine oil had been overfilled. So yeah, when they initially told me the transmission was overfilled immediately after a catastrophic transmission event, I wasn't terribly surprised. Then, about a week and a half later, their story changed. Now I'm told it was a CDF failure, apparently a known issue with the 2020 F-150, and the transmission overheated and vented fluid. And the fact that this happened less than 24 hours after my $900 service? Just a magical coincidence. Maybe it was. Maybe I just won the world's shittiest lottery. What really chaps me something awful is that I've done everything the right way. This truck has been serviced exclusively by Ford dealerships since I bought it new. I trusted Kerry for five years. Less than a day after a $900 service, I have a catastrophic transmission failure. Riiiiight. Kerry's solution? "Here's your $5,400 bill." I didn't expect a free truck. I expected them to give a crap and work with a five year customer to find a reasonable solution. I offered the GM several potential solutions. Nothing. No call. No email. No text. Not even a courtesy response. Just silence. That's a pretty interesting business strategy when you're dealing with a customer who has a 136,000-mile truck, has spent years servicing it at your dealership, and was potentially in the market for another vehicle. Five years of business earned me a $5,400 bill, a changed story, and complete silence from the GM. Hell of a loyalty program. To their credit, they did accomplish one thing: they convinced me that Ford builds pieces of garbage and Kerry Ford has no problem leaving its customers holding the bag.

Literal scam artists. I've gone through so much bs with these people. Matt adlepserger, the…read moresalesman I've been dealing with. An absolute joke. Him and I were going back and forth about this Avalon for days. I told him how I planned on getting it inspected by a third party. Everything was sounding good to go. Told me I needed someone above the age 25, valid license and insurance, so I can test drive. So I asked everyone. Finally got my grandmother to come out. Matt and I were texting and he was telling me that it no longer needs an inspection because it's been serviced already. I told him I still planned on getting it inspected, after I mentioned that? We were no longer aloud to get take the car ANYWHERE! "Per manager" said Matt adlesperger. And he also tries to pressure me to make quick moves. Mentioned How he has another potential buyer in Chicago who's ready to sign today. Why not just go with them instead of use it as a bs tactic with me? In the picture I'll post below. Matt says that "we've played this game before" yea we did, you guys tried pressuring me into a bs deal on a piece of junk in the past. And I couldn't get this vehicle inspected as well. They wanted me to purchase the vehicle before it had even been through their service! Then threw it in my face like they weren't the ones in the wrong... This place is a joke. Very rude and disrespectful. Always try to pressure you into making choices. After reading the rest of the reviews. And seeing they DO NOT respond to any Negative ones just shows how they are. They don't make things right. They don't take any accountability. They'll take your money and give you a nice and shiny paper weight! All the good reviews are the ones they've begged for. This place is god awful. Wouldn't recommend it to my worst enemies.

What a great experience!! I initially chose Mike Albert's because they had a model I was looking…read morefor and had great reviews! I'm so glad I did! MATT ADELSPERGER and the rest of the staff were amazing! I WILL be coming back for my next car!!!

Always great customer service. Lounge seating is comfy with snacks and drinks for your convenience.read more

My wife and I each own BMWs. Customer service at BMW North has been nothing short of atrocious. It…read moreis impossible to get a return call after leaving multiple voicemails about service warranty issues. Employees give the impression that they are disgruntled when having to assist with anything that is not a routine "check the box" request. We will not be back.

Great service friendly staff, competitive rates, better than dealer...stands by their services…read moreuntil they get it right.

Mike Theis has been very helpful over the past years with my elderly Aunt Marian Zawaski. He always…read morekept her cars running and helped her buy several cars from Theis Motors over the years. Very Fair and Honest place to do business.I would highly recommend them for any used car purchase. I have always done business with them whenever I come to Cincinnati.

I am beyond frustrated with Columbia Hyundai and would give ZERO stars if I could. I purchased a…read morenew 2025 car from them late last year and after just a few months the transmission locked up and it had to be towed. They waited weeks to diagnose the problem, while barely communicating with me. In fact, no one aside from the service desk has EVER reached out to me to advise me of the needed repairs, and, for more than two months, they have refused to acknowledge that I am seeking help through the Ohio Lemon Law. This was by far one of the most expensive purchases I have ever made and I can't believe how I have been treated. The best part is: I was a return customer. Loyalty and the promise of quality customer service mean nothing to these people. Buyer beware! UPDATE: after having my car in their shop for TEN WEEKS with minimal communication, they just notified me at noon on a Friday that if I don't pick up my car by the end of the day, they would start charging me a daily rate for their loaner. I still have yet to talk to anyone but the service department. I am actually speechless at this point about how little they care about making this right

Worst experience I've ever had buying a used car. Finance Department ruined a good experience with…read morethe used car sales manager. Hidden fees, changing the deal at the last minute, and multiple add-on and hidden charges. If you can avoid this dealership, please do yourself a favor. Would not recommend.

The best transmission plant ever! Best thing is it's near a Ruby Tuesday Restaurant 1 mile away!read more

I am beyond frustrated with the Ford Motor Company. My husband and I bought an Expedition in May…read more THREE WEEKS after we bought the car, the on screen navigation stopped working. It was of course under warranty, so we took it back to the dealership. Instead of replacing the entire system, they are attempting to fix it piece by piece.... And each piece has to be ordered, which takes over a week. I just paid a $600 car payment on a car I have not SEEN in a month!! And when Matt issued a complaint, they tried to give us a tiny rental car which would not have fit our double stroller or our carseats. My calls to corporate have gone unanswered and my car is still being held hostage.... Would love some communication from Ford...every corporate number i have tried requires a code....which the average consumer doesnt have access to. the messages i have left have gone unanswered. my number is 513-259-4362 minime0910@hotmail.com

Best burgers I. Town! Pistachio macchiato ice cream was amazing and highly recommendedread more

This guys did a excellent job on my car like it's never been in accident. Plus they helps me to…read moresaved my deductible,well done