I took my car in to this shop a couple months back and had a really great experience! All the gentlemen helping me (including David and Sergio) were very kind, friendly, and informative. They made me feel like they cared about me, my car, and getting the best deal(s) they could for all the issues I was experiencing with my car. They were also very communicative and quick with servicing my car overall. My experience here was nothing but positive! I live locally, so I will definitely be back here in the future when my car needs more servicing read more

I was quoted $138.64 over the phone for an oil change service. However, when I arrived to drop off my vehicle, I was told the price had increased to $163. I've brought two vehicles here for routine maintenance in the past and have never had any issues. Unfortunately, this experience has changed my impression of the business. Changing the price after providing a quote over the phone feels dishonest and lacks transparency. I would recommend looking for another location where you can feel confident that the pricing you're quoted is the price you'll actually pay. read more

Service is pleasant, knowledgeable, military discount! This is my main car service and tires read more

Nobody working the front desk. Waited for 10 minutes with multiple guys in the bay seeing me waiting and no one coming to help. Disappointed with their service and will not be back again. read more

Firestone Complete Auto Care - Firestone near San Marcos/Vista - Auto Repair Near Me - Vista, California

Not sure why this Firestone Complete Auto Care only has 3 and a half stars!? They have great service and reasonable prices. Whether you're looking for an oil change, brake service or tires, they have it all in one place. If you're in Vista or neighboring areas you should definitely consider this spot. Ask for Brian M. His professionalism and honest business demeanor is second to none. I have no hesitation in coming back here for any of my car's needs! Thanks for keeping my car running and well maintained without breaking my wallet. Whether its my BMW, Infiniti or Lexus, they get it done right on time and on the money! Give them a try... you can thank me later. read more

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These guys are awesome, they're honest, hardworking and give you the benefit of making a plan for your car plan! They give excellent service and give you valuable insight and information for each vehicles needs. read more

I've come here for two services on my Subaru in the past month and current and I received the best service from Cesar. I am absolutely grateful for the work and dedication put in and his kindness when I was facing each maintenance between paychecks I didn't have to break the bank let me tell ya absolute GOAT thank you Cesar for being the trusted person when I needed it most! I'll be coming back because of him! read more

Poor customer service due to poor communication and employees act like they obviously don't give a fuck. They didn't have a simple part needed to do the job, even though I had an appointment, and they said it would take three days to get the part. I said I need my work van back for work because it has my tools in it. They responded by saying they would charge me more money to put the car back together until the part came, then charge me again to disassemble it. Bunch of assholes here. read more

I brought my vehicle in for some tire work to be done. Scheduled ahead of time, arrived on time, and they took my vehicle back. They quoted around 1 hour - no problem. After about 90 minutes, they told me that everything was done, except they couldn't balance my tires because they ran out of wheel weights. THEY RAN OUT OF WHEEL WEIGHTS!!!!!! This is a tire shop. They use wheel weights on EVERY. SINGLE. VEHICLE. that they service. HOW DO YOU RUN OUT OF WHEEL WEIGHTS????!!!!!??? Imagine walking into McDonalds and them telling you after you order your Big Mac that they're sorry but they ran out of buns. But not to worry they said, the wheel weights would arrive soon. News flash: They didn't arrive soon. All told, it took them 4 hours to do a 1 hour job. So, when they were done they apologized, right? Nope. Oh, strange, but surely they offered a discount for the issue that they caused, right? Ha, not even close. All they said was "Lets get you paid so you can get going as soon as the truck is done." 2 stars because the work itself was done properly and competently. I just wasn't planning on blowing my entire day because they can't do inventory of their MOST USED PART. read more

Had a superb experience with this location. Thank you Anthony, I really appreciate your professionalism and communication skills.

Alyja gave me the best costumer service !! Love her . She was on top of everything & made everything easy for me

Management will ghost you if you have an issue. My car was 15 MONTHS Non-operational after a service here and they were at fault and admitted it. Had to file a corporate claim and get a lawyer. DO NOT GO HERE read more

My car alerted me that I needed air in my tires. I promptly took a pic and texted me dad. He said to take it into a shop like this and they would put the air in for free. I was a little intimidated to walk into the shop without any appointment or much knowledge. I have never been here before either. I went in shortly after they opened. An employee told me he would be right with me. I was the only one in the shop and he didn't appear to be on the phone. He was finishing up something on the computer. I am sure it was very urgent. I don't think I waited long, but was getting antsy since I had to be at work in about 20 minutes and didn't know what to expect there. When I had his full attention I told him the issue and showed him the picture. He told me to go around back for assistance. There was an employee there ready to help. He quickly filled the tires and I was on my way! There was a delivery truck close by and I was being careful not to hit anyone or anything on my way out. It would've been nice to have someone be a second set of eyes on my way out. I made it through without any issues. I am grateful for the help and the quick and effective experience. I can keep this place in mind next time I need something for my car. read more

I have been coming to this Firestone location for about 5 years now. I use them not only for tires but for all general maintenance on my two cars. I am always satisfied with the work that they do and also they have helped out in a couple of unique situations with no problem. There's not much more to say, I'll continue to use them. read more

Went in for warrantied service Had an appointment Was the biggest waste of time They are understaffed They refused to do the warrantied work Had to drive all the way to Temecula. Avoid. read more

I really enjoy my dealings with the Firestone Auto Care store in Vista. After my warranty ended, I have received very good service at this location, which is close to home. I recently bought new tires, and the prices were lower than any other tire seller nearby. I appreciate their service and kindness. They are very good at fitting me in when time is short. read more

Excellent service provided by Heidi Bahuman and Brian Mendoza. I needed 4 tires, Brake fluid exchange and an alignment. Firestone price matched Costco and 5%off for using the Firestone credit card with 0 interest for 6 months. Costco only does tires, I wanted all done in one shop and Firestone did.. P.S I called Costco Temecula never answered left message never called me back. Costco San Marcos did answer they were nice Bob Baker Fiat called me back two days later after I called 5 times. I've spent $$$ at bob baker fiat for years I was really disappointed in them. read more

Had a brake issue that required parts and they bought the parts from Mopar and charged me double on almost all the parts. They charged me for a sensor they didn't even install and I had to call the customer service several times to even get that issue resolved. They denied gouging prices for the parts which are all clearly listed on Mopars website. In total I was over charged for parts to the tune of $1350. They refused to resolve the price differences through customer service and I had to catch them in a lie to get a refund for the sensor they never even installed. BE WARNED: take your car anywhere else to get service; unless you want to be ripped off on parts. read more

I cannot say enough negative things about this place. I called an hour before closing and asked if my brake pads could be fixed in time, they said yes and took my information. So I came over ASAP. When I arrived, I was shocked by the level of incompetence. They had lost the paperwork and seemed very frazzled. I was fine going somewhere else but they said they could get it done. Hesitantly, I gave them my keys. Then, a young man and his friends showed up (clearly inebriated and on drugs) and started yelling at the employees. While this isn't on Firestone, they had the ability to refuse service or called the cops. Instead, they dealt with him and took his car back (after closing). Then, because the guy was so out of control they stopped working on my car and only worked on his. As I write this, I am still waiting for my car. I have been waiting over an hour. My car is taken apart and there is absolutely nothing I can do about it. I'm infuriated and NEVER coming back to a Firestone again. Update: After waiting for 2 hours I finally was able to leave. I raised my review from 1 star to 2 because I know realistically most of the delays were due to them trying to deal with the other customer. They apologized multiple times for the delay. I know originally they were just trying to help the guy but it still was an incredibly negative experience. It would have been a lot easier if they just told me my car couldn't be fixed before closing or refused service to a man who shouldn't even be driving. read more

Thank you Ryan for welcoming me and pretty much calming my Auto Anxiety after being treated so poorly from TUTTLE CLICK FORD - San Juan Capo and Thanks to Brian Mendoza, Store Mgr for jumping in and getting involved with helping create the Best Cost effective repair This industry in times has a reputation to diagnose unnecessary repairs that causes despair with financial hardship to the said customer. I appreciate them advising what repairs needed to be address to keep me safe on the road... Even if I reside in San Clemente- I will continue the relationship based on my Trust of this establishment Thanks Guys read more

Please go elsewhere. Very unprofessional and lack of care in their service. Had some work done here and then the next day I had an issue with my break light. I called asking them to look at it because there was no issue with the break before I took my car there. They basically said sorry can't help you we don't deal with electrical. I took it to Le's auto service in Escondido and all that needed changing was a small part on the break pedal. Firestone even did a break inspection prior and still released my car saying it was fine. Totally unprofessional to not even offer to have us come back to even check it. read more

This store is one of the best we've been to. We got my wife's oil changed about a month ago and discovered there was a leak a few weeks after. We made an appointment to have it looked at and not only did they fix the problem, they took care of the oil change as well. William and his staff are always friendly and professional. We really appreciate what they do for us. Two thumbs way up! read more

I made an appointment to get my oil change done, after getting my oil change a lady called me And told me that I needed new tires and that they assessed my tires. What they did not know was I knew I had a nail in my back left tire, they failed to let me know that I had a nail on my back left tire. This lets me know that they're not very detailed in their work especially when they tell me that I need new tires yet they don't tell me that there was a nail in a tire. This makes me question my oil change read more

The service requested was completed. We saw a $29.99 oil change which I feel is misleading. That add was for like 10/30 oil only so don't fall for that. Almost any newer car will be synthetic.Anyhow it was a little over a hundred bucks. They charge for tire rotation and the experience felt dishonest. When I spoke to the gentleman working he genuinely seemed overwhelmed as there were many customers. I would not Recommend unless there is no where else to go and your really really desperate. read more

I brought my Chevy Colorado to the location on Oceanside blvd. The truck needed a new transmission and they said they were able to do this for me. The truck was at the shop for 3 and a half weeks. At one point they told me my truck would be done. I got dropped off at the shop and sat in the lobby for 3 hours. When closing time came around they said it was not ready. They did not offer me a ride to my house or offer to let me use the phone to call an Uber. Finally at the end of the 3 and a half weeks, after I paid them $3,900, they said there was a hole in the block of my truck. The truck was unrepairable. BEWARE of this shop. I can't imagine all customers have this type of experience however my interaction with this shop was very poor. I do not recommend this shop to anyone. read more

Store Manager, Brian Mendoza, was incredibly helpful with my repairs. He walked me through the entire process and updated me with the progress along the way. While sitting in the waiting room, I can see how busy this shop was and Brian juggled everything with a smile on his face and was pleasant and helpful to all! Highly recommend this shop read more

Came in for a oil change . Left with a oil change 4 tires and wheels alignment. Haha . Brian the store manager very accommodating . Explain to me the good and bad about my car. . I have been going to this location for over 5 years. Thank you Brian and Firestone read more

I'd give them zero stars if it was possible. They're the worst service shop I've been to in the states. I would not trust them. They nearly wrecked my vehicle twice, used it to try and teach one of their employees how to operate a manual transmission, and insisted on keeping my car even though they were supposed to notify me that they did not have the capability to work on it. I was unaware of this until their store manager called. STAY AWAY from this place and their company all together. They wasted my time. read more

Made an appt online 8/13/19 for an alignment on my 2019 4Runner scheduled for the next day at 9am. It is new but I had just installed bilstein adjustable shocks to level the front 1.75" so it needs an alignment. I got a phone call right away to verify the appt. The salesman brought up the option for a lifetime alignment for $199. I told him about the modification I had just made and that I wasn't sure that it would qualify for the lifetime because I "modified" the suspension. After hearing what I had done to it, he assured me that as long as it wasn't more than a 3" lift, it wouldn't be a problem. Cool. I show up 10 mins before my appt, the guy working takes my keys and checks out the truck. We talk about the options for alignment and he explains that because I "modified" the suspension, it isn't possible to do the lifetime. Ok fine. That's what I had originally figured but I told him that the employee that called me the afternoon before explained something different. So.. please make sure that you have training standards and all of your employees are on the same page. It's now past my appt time and he wants to make sure that his machines have the correct alignment specs for this new 4Runner. Uh.. ok. I made the appt yesterday, so I'd hope that you would have done that before calling and confirming my appt for an alignment on a 2019 Toyota 4Runner. "Sorry for the delay I have to wait for the computer to come up to get the specs." Really.. it's now past my appt time of 9am and your store opened at 8am. Your machines aren't ready over an hr after opening? He eventually comes out and explains that his machines do not have my specs... I just explained to him that this is a 2019 model that came out in late 2018. It is now middle of August and supposedly you don't have the correct specs? On top of that this 5th generation of 4Runner has been around since 2010 model year... I just walked out. That just seems like a blatant lie. These people are untrained and lazy as a whole. Good for you if you left here with a positive experience. Hopefully this was an isolated incident. read more

Firestone Vista is GREAT! The new manager is amazingly helpful! Thank you for taking such great care of my MDX! I definitely recommend them! read more

Abysmal customer service and communication. They were to replace a CV boot and said car would be ready by 2pm same day. After having not received a call by 4pm, we called them and the store manager, Brian, was curt, dismissive and rude. He offered no explanation or apology for being late nor did he offer us a new ETA but stated he'd call us when he was ready to do so. Yikes! At about 6pm, we called again. Car wasn't done. I spoke with Jeffery and he was very apologetic. He said they were having a hard time removing the boot. I've replaced many CV boots and they can sometimes be tricky; but with the right tools and know-how, it's not that bad, so now I was wondering if their mechanics were remotely competent. He said that the car would be ready no later than 11am next morning. By 4pm, we still hadn't heard from them, 4-5 hrs past the promised time. So I called and asked what's up. They said they received the wrong part and had to order another one. I asked if my expectation that they call us to update us in a timely manner was unfair. The manager, Brian (again!) said he had no idea when Jeffery had told us when the car would be ready. Wow! He did manage to say that that wasn't my problem. Anyway, you get the idea. After another phone call that went like the others, we finally hear from them (they actually took the trouble to call us!) at about 6:30pm saying that the car was ready. We picked it up the next day. Sigh. Not once during this ordeal did they call us to let us know what was going on. Not once did the store manager actually apologize or acknowledge that we were a tad inconvenienced by all this. We will never go to this or any other Firestone, ever! If their training (of mechanics and managers) is this poor; if a store manager can get away with being this incompetent and rude, then I have no confidence in Firestone whatsoever. read more

So I called up one day last week because my rear brakes were making a horrible grinding sound. I got a price quote over the phone and asked worst case scenario if I needed rotors how much ? he quoted a little over 200 so I said cool can you do it today ? he said sure. So I dropped it off around 10:00 am and had a co-worker drive me back to work. I get a call from the shop and they said good news it only needs pads and that they can do it for $130.00 I said great lets do it. Since they did not try to upsell me anything I asked for an oil change while it was there. they said ok. I had a dear friend pick me up from work and drop me off since she was passing thru that day and had my car back by 2:00 pm. Great service and good price. I will be bringing it back if I ever need any more service. read more

I would give less than one star but it won't let me. On my visit, I went in for oil change, spark plugs and wires. I showed up and the service manager Gill ignored me for about 15 minutes while he made phone calls and filed paper work. I left. Called customer care and spoke with someone who had Gill call me back. I went back to make a deal with Gill so he could earn our business back. We've been loyal customers since the place opened and always recommended them to everyone before this. Gill said he would do my oil change, spark plugs and wire for $115. Tried to have it done Saturday and Jose told me that the $115 only included the spark plugs, no wires. I explained that Gill had said the price was with wires included but Jose did nothing but make excuses. This is not the first time I've had issues with Jose's lack of customer service, but I decided to try and give him another shot. He blew it. I will not be returning and neither will my family or friends. I will NOT be recommending ANY firestone facility ever again. Go anywhere but here to get your car serviced. read more

Firestone University is by far the most reliable Firestone that I have been to. Incredibly welcoming staff, very professional and informative. From my experience, most mechanics will try to rip me off or over charge for parts or work. This is the first time that I have ever been told what is actually wrong with my car, told what I absolutely need done and what needs to be done with my car in the future without the "YOU HAVE TO DO THIS RIGHT NOW!!!". I very much recommend coming here. Thank you so much Sav and Ben!! I will be coming back for whatever car troubles I have for now on. read more

My daughter had a flat tire Saturday night and left her car in the parking lot in front of Firestone. Called Firestone Sunday morning and Wes (Mgr) was VERY pleasant and accommodating. He was able to have my daughters car looked at, her tire fixed and us out the door in a short amount of time. Highly recommend this Firestone Auto Care! Ask for Wes! Your guys rock! read more

Absolutely amazing!! Everyone here is so amazing, especially David Hall. He truly cares about helping people and making sure everyone's car is fixed and making the customers first and making them happy. David helps so many people, he works very hard, and is a true professional and he is truly phenomenal and a kind, and good human being. the Mechanics and technicians are absolutely phenomenal and work very hard helping so many people. thank you so much to everyone here that are so wonderful and taking care of my car making sure I am happy thank you so much. I am thankful so much for everyone here. Thank you for everything. read more

Love these guys so far. Took the Nissan here knowing full well there were problems with the brakes; they changed the brakes and rotors for $300, which was the same quote at another service shop, but only for the brakes! I would have had to pay $500 at the other place ($99/rotor) or worse, would have had only the brakes changed out when the rotors were easily shot as well. I plan on taking advantage of their lifetime alignment special soon on my 530i. They currently have a summer car care special going on and will check out the car under the hood as well as the breaks for $14.99 (I do my own maintenance, but it's nice to have the pros look at with the computer & tell me exactly how much brake/tread wear I have left). What I appreciate most is the no pressure sales. They tell you what's going on with the vehicle, ask if you'd like them to take care of it, and if you say, "Not today," they've got the "No pressure, just an FYI & come in when you're ready" attitude. Icing on the cake is the clean waiting area =] read more

I came in for an oil change (because my regular place up the street was out of my filter) and was up-sold for their "complete vehicle inspection" as well. The oil change for my Corolla was $34.99 for the high-mileage conventional oil, including the $10.00 discount on their website (the customer service rep mentioned this so I downloaded it on my phone really quick). They quoted me about 45 minutes, which is fairly reasonable without an appointment. (Unfortunately, I ended up being there for about 1.5 hours, but I don't think this had anything to do with the oil change... read on for the explanation.) While writing the ticket for the oil change, my customer service rep went into his standard spiel of 'a service we offer to all of our customers is a complete vehicle inspection including fluids, yadda yadda yadda brakes' which I mistakenly assumed was the standard 'check fluids/tire pressure and hey this place must throw in a brake inspection' complementary service that most places do. So there was a miscommunication and I unwittingly ordered this super in-depth inspection where they actually take your car apart and inspect everything then put it back together. So.... 1.5 hours later, you can imagine that I am very annoyed that my oil change is taking so long. There was another surprise when he was ringing me up - the extra $20 for the in-depth inspection Id accidentally ordered. *Cue lightbulbs for both of us at now understanding the delay/annoyance of delay* He was nice enough to work with me and gave it to me at half price, since I hadn't intended to order it. So, not the best experience for the oil change because of the 'inspection' delay, but I'm probably at least 50% at fault for that so can't really knock off any stars... But as for this in depth vehicle inspection, I'm very impressed at the results. I had come in thinking I needed new pads and rotors and have even gotten so far as to budget money for it... and told the guy point blank that I needed and wanted a quote for both. However, they didn't even try to sell me this. After inspecting them they told me there's still plenty of life left on them and to not worry about it in the near future. Honesty = HUGE points in my book, since I'm a relatively feminine looking woman who usually gets the "SUCKER" treatment in anything automotive. (Funny how all of the things that the place up the street tries to scare me into paying them to "fix" before my car explodes into fiery doom every time I'm there actually ended up checking out just fine by these nice folk.) Their inspection did turn up a few things which I do believe and which I allowed them to quote me for. Their prices seem very reasonable, and I may go back to them for some of the services which are a pain to do myself. I haven't had any work done yet, so hopefully can up this review after more experience. Compared to the place up the street, this place takes a bit longer, and is a touch more expensive... but I'm thinking the whole 'not using scare tactics in attempt to swindle me into doing unnecessary work' thing is going to keep me coming back. read more

I will have to agree with the other post if we are talking about the same guy behind the counter. On my visit the guy behind the counter was great, he made me feel like a valued customer and I was just coming in to use my "Lifetime Balance", most other Firestone locations make you feel like you're a 2nd rate customer when you try to use what you paid for, but not here, I can't remember the guys name but he was really nice, he actually called when my car was done unlike other places that say they will but never do. He did try to offer me some other services but was not pushy in any way, it's because of his good service and the others working here that I drive from Valley Center to have my car looked at. Thanks! read more

I walked in to get an oil change and they did a courtesy check for me as well. They were accommodating to my busy schedule and called me when my car was done. I got everything I wanted for a reasonable prices. The service was good and I was happy overall. Thank you read more