So... if I could give this zero stars I would. Should have trusted previous experience and reviews…read more A few years back my wife brought in van for oil change, was told we have serious engine problems, and needed $2K of work. Smart woman she is, she tossed the BS flag. Engine had recently been replaced under warranty by dealer so obviously this was a blatant up sell. We ended up getting 150K miles on the engine before trading in, with no "repairs". Fast forward to Monday, needed inspection on my Nissan (30K miles). I procrastinated, bringing it in the 2nd to last day of month... normal place I trustc isnt doing inspections, so gave these clowns another shot because of convenience. What a surprise!! Suddenly I need new brakes and rotors! Total BS... I didnt have time to screw around, let them do the rear to ransom my car and got out of there as fast as I could. Their reputation in the entire area is obviously rash for this shady garbage . Believe the reviews. Avoid at ALL cost. Majority of reviews show the SAME shameful behavior.

This is one of the shadiest businesses I have ever come across, run by a bunch of kids and I grew…read moreup in East LA! I went in for an oil change and tire rotation. I paid $300 only to have them forget to reset the sensors, and disconnect and drain my battery to try and get me to come back for another service. My battery is less than a year old, and it died to 4% 2 days after coming here. I was lied to and told I needed other services, when I didn't. Services that would have cost me thousands! I asked to have my fluids topped off and the girl and the mechanic said "ok no problem." I checked, and nothing was topped off. My coolant was below the 'min' level line!!!! They told me nothing!!! They said they would email me an itemized invoice, I had to ask for it 4 times and then call a 5th time with my angry voice and it was finally sent to me. I even got a message from the store from a person named "Sam" so I called back within 10 min to talk to "Sam" and I was told there "is no one who works there with the name 'Sam.'" WTF then who is texting me! Overall this place is horrible. Shady and a bunch of liars! I have worked on cars my whole life, my dad was a mechanic, and I'm almost 50! I grew up rebuilding cars, doing our oil changes, etc and this place is not honest! They try and rip people off and are doing it in a very dishonest way! DO NOT GO HERE, not even for a "free" bottle of water!! They are dishonest, and they DO NOT do what you pay for !!!! Don't do it!!!

I've been taking my four vehicles to Tires Plus in Stafford for about 10 years now, and I can…read morehonestly say I have nothing but great things to say about the service I've received there. But what really keeps me coming back is the staff. Over the years, I've gotten to know the team pretty well, and the manager and assistant manager are hands down one of the best tag teams I've ever dealt with. Both of them always take the time to talk with me, whether it's about one of my vehicles or just asking how my day is going. That may seem small, but it means a lot and is definitely appreciated. In the past, I had a situation with my daughter's car that really showed me what kind of people they are. She had a routine oil change done, and the very next day her engine locked up because there was no oil in the car. Apparently, the oil had leaked out, and unfortunately the car never gave her any warning that the oil was gone. I brought the car back to Tires Plus, and they weren't able to find an obvious leak. At that point, they could have easily given me a bunch of reasons why it wasn't their responsibility and sent me on my way. I'll be honest, I felt like they were responsible, so I was prepared for that conversation. To my surprise, there was no arguing, no excuses, and no runaround. They stepped up and replaced the engine. On top of that, they provided my daughter with a rental vehicle while her car was being repaired. If that isn't top-notch customer service and standing behind your work, I don't know what is. After 10 years of bringing my vehicles here, this experience only made me respect the team even more. If you're looking for honest mechanics and, more importantly, leaders who actually care about their customers and stand behind their work, I definitely recommend Tires Plus in Stafford. Thank you to the entire team for always taking care of me and my family.

My vehicle to get checked out the fan was not turned on long story short when driving home…read morenotice the front bumper moving when arrived at my home I lifted up the hood it seem the mechanic placed screws back with out the backing so it just sitting in there and he didn't clip back clips I am very disappointed have use they service before never had issue

Char P. On…read moreWednesday, August 8, I was on my way to the gym at 8:45 AM to work out with a group of ladies when I noticed a nail in my front tire. I immediately drove to NTB in Stafford to have it plugged. Because of the long wait time, I ended up having to wait there as well. Edwin stepped up and squeezed me in. I was in and out in about 15-20 minutes, and I was still able to make it to Dumfries to meet with my workout group. The customer service was very good! Thank you to Edwin and to the young man who took care of my tire!

Edwin went the extra mile to get my tires mounted quickly. He communicated with me along the way…read more Fast and quality service for sure!! Definitely great customer service. A+++++++

Progressive Automotive is awesome! They figured out what was wrong -air compressor. They started to…read morefix it but stopped when I found a place that would honor my warranty since I had just replaced it last year. They put my car back together told me to go straight to the other store that would fix it for free. I expected to be charged for a diagnostic and some labor since they had taken it apart and then back together Instead he gave me back my 20%off coupon and said he had a better coupon for no charge! If anyone needs any car work go there! And ladies the waiting area has a good selection of magazines that aren't all about cars. It's clean and comfortable (even the bathroom is clean!)

I had a very disappointing experience with Progressive Automotive and Tire Shop…read more I brought my car in for an ABS sensor issue and was charged $720 for what ended up being an oil filter housing gasket replacement. Considering the gasket itself costs around $30, the final bill felt extremely overpriced, especially since I was never given a clear breakdown that justified the cost. What concerns me even more is that I was told this repair was related to fixing my ABS sensor problem. After scanning the vehicle, I don't understand how an oil filter housing gasket would reasonably be diagnosed as the cause of an ABS warning issue. The repair did not fix the ABS problem at all. I was upfront that my main request was to have the work completed within 24 hours. I was informed there would be a $100 rush fee, which I accepted. However, I'm still left wondering where the remaining $620 in charges came from and why the pricing was so high for the work performed. I understand that labor and diagnostics cost money, but customers deserve transparent explanations, accurate diagnoses, and fair pricing. Unfortunately, I did not feel that was the case here. Based on my experience, I would recommend that anyone considering this shop ask for a detailed estimate and explanation of the diagnosis before approving repairs.

Great, fast service, and hilarious people too! Amy got me in for an emergency alignment in no time;…read moreshe and the rest of the staff were not just excellent but genuinely funny and made a possibly stressful experience as smooth as one could hope. Strong recommend!

Took my car for inspection and was told I failed because I had an exhaust leak and my left rear…read moreinboard pad close. I told them I just had my rotors and pads both rear and front pads installed 60 days prior to getting inspected. Also, just had my Cadillac converters installed 60 days prior also. I know these are crooks. Do not take your car to get inspected at this shop if you don't want to be ripped off!!!!!!

The team at Del's is great. I brought my high mileage oddball car in for a check engine light, and…read morethey explained what they were going to do to diagnose, as well as repair. They were extremely thorough, and fixed the issue well within the time frame I needed. This thoroughness isn't free, but their labor rates are reasonable. Adrian kept me apprised of what was happening every step of the way. I won't hesitate to come back!

Awesome communication, exceptional service and honest mechanics!…read more I've legit come in with what I thought was a problem, fully ready to pay a LOT for a repair to be told that wasn't the issue and walk out with a diagnostic fee. No idea if they are the most expensive or cheap shop in the area but honesty and customer service go a loooong way for me so they have my business.

I had an oil change at 3:30 today. The hood to my Ford Explorer was not latched properly and the…read morehood opened as I was driving with my children. I called the store manager immediately and spoke with Caroline who said she wound up "investigate". One hour later I received a call back stating that the tech had received a "warning ". Do better Walmart! My two children were with me and were terrified when the hood popped open while driving.

Went in for tires. Garrisonville Walmart Automotive was understaffed, I was told only one tech was…read moreworking. I did not want to trust a tire installation to someone who is overworked.

Took my vehicle for a state inspection; staff was amazing and would highly recommend this business…read more Love that they offer "drive-thru" service for inspections; I this to be super convenient!

horrible company- avoid! i believe kaz writes their own…read morereviews to cover up the multitudes of bad ones. took my car into have the ac fixed and it was worse than it was when i got it back. the owner is arrogant and unprofessional. they seem to cater to taking advantage of the military and women. they are dishonest and you will regret doing business with them. please save yourself the headaches they will cause you.

Great shop! I am a mechanic and I know good and bad shops. This one is friendly and honest…read more Reasonable prices too! All shops are high these days, don't look for low prices anywhere, look for quality and honest estimates. This shop does good work!

Just good trustworthy owners. Don't need to say anymore than that. Best in North Stafford by far.read more

This place is legit. Quick pick up when you call front desk guy is super friendly and…read moreknowledgeable. I called kinda later in the day and they still fit me in and got my tires changed. Would recommend based off of my experience.

The prices are fair, it's owner run and they even have other auto services I was satisfied and it's…read moreclose to a pizza shop and comic book shop to distract my kids