Exceptional service with great people on staff. We were assisted promptly and professionally, and everyone really went the extra mile for us when taking in our vehicle for an emergency repair so close to closing time. We were never made to feel like an annoyance or burden - instead we were treated very kindly and respectfully. Our vehicle was handled with care and we were on our way shortly. The waiting area is clean and tidy, and the whole process was streamlined from checking in to checking out. I highly recommend this location to anyone needing vehicle repairs. read more

When into firstone if Salem Oregon Lancaster around 4-5 and I was able to get set up with an apptointment for the following day at noon was what u was told , due to the fact that they are setting up my order of tires to be deliver from Portland to salem. I came in at noon the next day and was told that the order hadn't came in yet and that it's delayed that are assuming possibly by 1pm and that they would give me a call. It is now 5pm they close at 7pm today and i was told also that it would take about an hour for them to swap out the tires. between 1pm and 5pm i also made a few calls to this store to get an update and was told that they would call there team in Portland to check on the eta of the delivery and that they would call me back. they haven't called me back and I have been the one having to call them to check on updates. also have a work today that I have been having to adjust around the shops time and getting stuff ready for my trip after work and getting tires done. read more

Amazing customer service and very reasonable prices! I will be recommending this place to everyone!

Refused to fix a tire. Left an elderly woman and her granddaughter stranded in their parking lot when all they had to do was pull a nail out... This on Lancaster avenue in Salem (if you know you know). Meanwhile, after a Good Samaritan put a donut on for her; Costco repaired the hazard and said she had another few months on those tires (btw, Discount Tires would have repaired this as well; so there's two better options for you). But I guess to Firestone that's all a part of the job when trying to sell four new tires becomes Paramount over customer service. Furthermore, the person was rude and belittling. It's a shame her sons have to call on her behalf to defend her but when we did the manager there denied recognizing anybody by our description read more

SO far the woman that run the store at 844 Lancaster Dr Ne Salem, OR 97301has cost Firestone about 5 grand because she is rude and tries to scam you into paying money for an appointment. She talks to customers like crap. I have been a firestone customer for over 25 years and she is the absolutely the worst employee ever. if you can't do your job then quit jus read the rest of the reviews for this shop its all bad read more

Yesterday, my husband and I had to visit this store to replace a battery. The staff was very friendly and accommodating to us. The woman at the front counter was very helpful and knowledgeable. She got us the correct battery and on our way in less than 30 mins. We are happy. Thank you Firestone staff. read more

Poor service Miss quotes for work needed so its alway more Lies about work needed Take your business elsewhere read more

Don't go here if you want to make an appointment and have them tell you they can't align your car today because the tech is "too tired"

Woman manager is incompetent as since she took over the service has gone downhill badly.

This branch of Firestone Complete Auto Care on Lancaster WAS our go to Automotive Services shop, for our two cars, for over 3 years since we moved to Salem, but not anymore because of declining customer service and my most recent service experience... Here's a very brief background...my Check Engine light was on for my 2005 Toyota Matrix...Firestone did a Computer Diagnostics and recommended that the my Fuel Evaporator Canister be replaced..a $600+ repair...I agreed and the repair was done and the Check Engine light went off...A couple of weeks later, my Check Engine light comes on again and I bring it back to this Firestone...This time, they say it was my Fuel Gas Cap that was damaged and they replaced with new one , at No Charge and my Check Engine light went off... About 3 days later, my Check Engine light comes on again...being frustrated, I decided to take it to P & M Automotive, down the street...P & M Automotive conducts their Computer Diagnostics and says the problem is " whomever installed the new Fuel Gas Cap, put in the wrong type of Fuel Gas Cap"...P & M goes on to inform me that the sensors on most Toyota's are very sensitive and you would need a OEM (Original) part, rather than comparable or off-brand...So, I go ahead and pick-up a an OEM Fuel Gas Cap myself for $17 online and the problem is solved... With that being said, it makes wonder if I ever needed that $600 repair to replace the Fuel Evaporator Canister in the first place...Our go to Automotive Services shop in Salem is now P & M Automotive at 264 Lancaster Dr NE. read more

First time here, seems like a scammy more expensive than Schwab type of place. Went there to get oils flushed, and was told I need to replace all these parts due to a leak, but didn't know where the leak was coming from. I came out with a quote of $800. Seriously? Who knows, they probably do a good job, but nit pick all of the minor details. That might work for people who have the money and time for that, but I don't. Next. read more

It was the end of the day and I urgently and unexpectedly needed two tires replaced at around 5pm. I anticipated having to leave my car overnight and into the next day as it was a busy Saturday and they close at 6pm, but these guys got my car in and out in about 30 minutes! Shared my story with some friends and they know about this particular Firestone and how great the service is. My sister: "oh, that's my favorite tire place!" read more

Had a tire blowout on one of my cars on Friday night and had to have it repaired as soon as possible on Saturday. I normally go to Les Schwab Tires but passing Firestone early on Saturday morning (before Les Schwab was open), I decided to drop the tire in and see if they could repair it. Walking in the door, it was like a breath of fresh air--a company that actually cares about customer service!! Rolando Marquez greeted me and went through my options. Very courteous and professional. They did not have the tire in stock so Rolando said that he would call the downtown store and check there. He asked that they transfer the tire to him and he promised to have it fitted and ready to go in a few hours--- which he did without any delay or drama. I went back later to pick it up--- the rest of the staff were equally professional and attentive. Kudos to Firestone on Lancaster-- well done!! You have won me over--I'll be back (to quote The terminator). read more

Tried to take advantage of my daughter. Gave her a quote on the phone for a brake job. Doubled the quote and told her that she needed an additional $600 of work. I just recently completed a couple of the things that they said she needed. We to a local place in Keizer that did the brake job for less than the original quote from here. read more

Was in Salem to take drivers test and needed a brake light fixed pretty quickly. Staff was friendly and helped us be on our way quickly.

Outstanding automotive repair shop, top rate managers make sure you're taking care of 100% every time I walk in the door period excellent deals on batteries, tires, brakes, struts and shocks. Nationwide warranty. Many convenient locations open on weekend. Lots of selection on tires and batteries. Coffee machines that actually work!! But best of all have been the managers who look after me like I'm their long lost son when I walk in the door. From my first 10 experience and credit card purchases, one of the best franchises on the West Coast from San Diego all the way to King County Seattle. Very happy and very impressed with the one on Lancaster road in Salem Oregon. Top quality service, top quality employees, results in a very happy customer. read more

I drove 9 hours to get to Salem in my little Mini Cooper and it suddenly broke down as I was getting some dinner. After getting it towed to the nearby Firestone, I went home and waited for the call in the morning. It turned out the car was less damaged than it seemed and the guys there were SUPER helpful. The part my car needed was not in the shop so they ordered a few, but found it didn't actually fit. This happened 3 times, but I was kept very well updated. The whole thing was done in about 3 days, which is much faster than I would have expected. The part ended up being cheaper than expected as well. So, that was a very nice bonus! Great business! read more

I worked with Robert at this Firestone and couldn't have asked for a better experience from them. I was having trouble finding a tire shop that was affordable and had the time to do a walk-in tire change due to the holidays coming up (was unable to make an appointment within the next couple days) etc. Robert guessed the repairs would be completed around 3 or 4pm and everything was completed with an additional wheel alignment service at 3:04PM which was very important since I also had scheduled an apartment viewing as well. I can't say thank you enough for the honesty and being accurate/ early with the time estimate. I had just oved here from Las Vegas, NV and they are notorious for over promising and under delivering just to get the business in any line of work (auto repairs, home depot/ lowe's deliveries, etc). read more

These guys saved my vacation! I rolled in at 3:30 on a Sunday (on a holiday weekend!) with a flat, and when my tire could not be repaired, they called around to other stores to find me new ones in the right size. Then they picked up the new tires and had them installed all before they closed at 6:00. Excellent customer service! read more

Great shop, saved me a $$ bundle on batteries, idler pully repair, and front wheel bearings, tires. Qualified mechanics, knowledgeable front desk people, top line equipment, warranties...you can't go wrong. Highly recommended...this shop is constantly busy, but they can save big time on time and money. So just make reservations, or show up early. Written estimates, nearby eateries, top quality automotive professional services, and a nice clean waiting area make this place a automotive repair winner. Highly recommended for vehicle inspections and scheduled maintenance, too. read more

Firestone Complete Auto Care - Tires Near Me - Salem, Oregon

See all

A fine bunch of guys doing good work at a reasonable price. Have used them for years and would continue to do so

Thanks to these Good Samaritans I was able to get into my truck after locking my keys in! Quality people here I'm sure they can give you good tire deals. That's saying something because I also work in the tire industry... read more

Firestone offers the best service, prices, and don't push but are upfront about your car needs. I will not go anywhere else for oil changes, tires, rotations, etc. Thanks, Firestone! read more

The people were so polite and very professional. They located tires we needed and worked around our schedule for installation. I would highly recommend this location for all your tire needs. read more

Beware as I took my jeep in for a brake check and they tried to charge me $1200.00 , saying my master cylinder was out? They didn't know that i had changed my pads myself. The following day I bleed my brakes myself and she's running like a champ! Very bad business as during these times we're struggling to stay afloat. Beware of faulty charges at this location. Scammers... read more

I hate to be one to complain, but I am just super frustrated with my service here. I chose this place because my car broke on Thursday night. We called and were told they could work on it on Friday. Friday I called and they didn't even look at it until the end of the day and said it'd be done Saturday morning. I understand they have other customers that have appointments, but why say they can if they can't. Anyways, I call Saturday and they say it'll be done in 30 minutes, so I informed them I would pick it up on my lunch break. 4 hours later, I arrive from walking all the way to the shop and they said it wasn't done. Something went wrong. They knew I would be there, so obviously I was pissed that no one at least informed me that it'd be longer. They said it would just take a little bit and Kevin gave me a ride back to my work (Kevin was very nice to me and very helpful). I come back after my work when they previously told me it'd be done and surprise surprise... it's not done. Im extremely busy and now I can't go to the pumpkin patch on the one day I could. I am not pleased with them at all. I understand not all was their fault. They explained that they had a faulty part sent to them, but I received no phone calls or anything and have wasted a lot of time now. read more

I had an appointment for 9:00 am to replace 4 tires and alignment on a v6 mustang. This was on a Saturday about 2 weeks ago. When I dropped off my vehicle I was told there were 2 cars ahead of me and it should take 1.5-2 hours at the latest for my car to be ready. I had made plans for 4:00 pm thinking that would be PLENTY of time. 3 hours pass, I call them. They tell me there is still TWO cars ahead of me.... i gave them benefit of the doubt. Another 1.5 hours pass and I call them AGAIN. Now I'm told there is only 1 car ahead of me. 4.5 hours after my appointment and they have gotten 1 car out of the way that was ahead of me. It's now 1:30. ANOTHER hour and a half goes by and I give them another call, furious now, I demand to know what they are doing that is taking so long. The employee on the phone tells me he just left a voicemail saying it's ready. 6 HOURS for a SCHEDULED tire replacement and alignment. I will never return to another firestone again. Customer care was abysmal. They took THREE times longer than they had told me. Never a call to inform me where my care was until it was done. No reason as to why it took so long. Shady company in my opinion taking walk-ins before scheduled appointments. Again I'll never be coming to another firestone, nor will I take my girlfriends car there either. Pitiful excuse for a tire shop 1 year later. I bought new tires due to a leak in one of mine. Les Schwab took my car in with no appointment on a Tuesday afternoon and had me out the door in 1 hour. I'll gladly pay more for 6x faster service. read more

My first experience with Firestone, I needed tires and had gotten a Quote from Les Schwab for $1400.00. Decided to try Firestone and was quoted $800.00, so I went with them. They did not have them in stock so made an appointment for a few days later. They told me it would take about 2 hrs. which I thought was a little excessive as I have done tire service before and know first hand that if you stick with the task it should not be that long. 4 and a half hours later it was finally complete. Recently I got a low air warning for my right rear so I took it in to get it aired up. They not only filled it up, but went around and checked the rest of them for me. Which I thought made sense. 4 days later the warning was back so I took it back this time to have it fixed but was told they only had one tech on duty as all the others had called in and that I should bring it back in a few days and that I should be prepared to drop my car off FOR THE DAY. ALL DAY FOR A PATCH? They went ahead and filled the tire adding 2 extra lbs of air to give it more air to leak but this time the warning did not go out. As I felt this was unreasonable I took it to Schwab and right then and there tested the the sensors and found that they had not been scanned to the proper location on my car. So now I am wondering why Firestone filled up a tire that did not need any air. read more

Open on Sunday. VERY professional, polite. Great Service, great attitude. Went above and beyond to say the least. Price was fair too. My experience deserves a more detailed review but I'm keeping it short for time, gotta get back on the road. read more

The moment I walked in the door we were greeted, the staff was very friendly, and helped us out with a car battery replacement, the service was fast and at a fair price. I would recommend this shop to people looking to get there car serviced. read more

I was visiting from Cali & had gotten a flat tire. Luckily this place was open on a Sunday, Kyle & Daylen were really nice. They accommodated me quickly & without an appointment. Awesome customer service! read more

These guys went above and beyond to make sure I was taken care of. I don't live in Salem, but if I did, I would come here for all of my auto needs. I had my car towed to this location after puncturing my oil pan. I live in Seattle, so all of our conversations and happened remotely, but they were patient and explained everything that I needed. They even went the extra mile and worked with my insurance company to make sure I was getting taken care of. Great service and genuinely honest group of people. Kevin, Kyle, and the rest of the team here are awesome. Thanks for all you did! read more

Less than desired customer experience. We called on Sunday afternoon to see if they had time to put tires on our car after a son hit a curb too hard. They said, yes they had time to replace the tires. We were there in about 30 minutes. The mechanic who met us at the counter said they were booked and couldn't help us until Thursday! We opted to not schedule and went to another tire store the next morning where they were able to service the car with no delays and excellent customer service. read more

I scheduled an appointment for an alignment on line for my car. I needed to make sure it didn't need any additional work done before I bought new tires. My appointment was at 12 on November 4. At 10:49am I receive a call from the manager telling me he can't honor the appointment. Then offers for me to drop the car off to them for the entire day. I explained that I can't do that. He then tells me he's is more that a week out on scheduled appoints for alignments. I said I would just have to go somewhere else. In a rude tone he tells me no one else is open today to help me. So I went to a different tire shop and they were able to do my alignment and set me up with four new tires While I waited. They only took an hour and a half and there was five people ahead of me. I guess Firestone has gotten so big that they feel they are the only game in town. read more

Kudos to Kevin and Robert and the Firestone team who squeezed us in on a Sunday to fix an oil leak. Not just an occasional drip, this leak in our 2012 Subaru Outback was a drip, drip, drip mess and didn't bode well for quick and inexpensive fix. And my wife really needed her car that next week. Oil leaked somewhere from the bottom of our engine and all over the exhaust and then onto the driveway. It was a mess and, of course, not getting any better. Only wanted to drive the Subaru far enough to get it looked at and repaired. Kevin advised us to bring it in on a Sunday morning. We did and Robert checked us in. Said he'd squeeze us in and give us a call that afternoon. Fearing the worst, when Robert called...he explained it took their technician some time to figure out where the leak was coming from. Had to run the engine while the car was up on the lift to finally trace it to a pinhole leak in the oil filter. He recommended an oil change and a new filter. I was thinking head gasket, or any number of things that would be expensive to fix and/or require the Subaru to be in the shop for days. What a relief. And we needed an oil change anyway! So this Firestone team squeezed us in on a busy Sunday, correctly diagnosed the problem and fixed it for about the cost of a premium oil change which we needed anyway. I couldn't be more pleased. We will take our cars there from now on. read more

I highly recommend this place! The staff are very knowledge and very nice. The store manager helped me out tremendously and didn't nickel and dime me. In fact they did a complimentary diagnosis and when I decided to wait to fix my car they still didn't charge me anything but gave me all the information and parts numbers for when I wanted to! Will definitely come back here next time I need something done! read more

Kyle works hard! Good dude. Honest shop. A bit limited in their resources but that is headquarters fault. I would recommend them.

Salem Oregon. Have purchased tires at Firestone for a number of years. Will no longer do so. The last 4 sets of tires we have purchased, all rated at 70K miles only lasted about 20-25K. Had bad customer service from the manager at one store where I heard him using derogatory remarks about me when he did not know I was within hearing range. And at another store the young girl at counter was very disrespectful and arumentative about why their tires wore down. She did nothing so far as offering a solution. They try and blame the fast wearing down of their tires on missing rotations or alignments. No rotations were missed and none of the cars had issues with alignments. In fact last alignment was performed by firestone. Finished purchasing tires here. read more