FIrestone's staff have been so awesome Shawna always tried to work with me giving options advocating firestone card she isn't there probably on maternity leave I have noticed a lot staff turnover from 2022 to now Well I think they got it right now !! They have their own DREAM TEAM JT Alberto Mark are awesome and will TELL YOU the order n importance of the things that need to be done!!! I feel confident n not like im getting taken advantage JT should be at desk ask for Mark Alberto read more

On January 18, 2026, I had a standard wheel alignment performed at this location and paid $134.95. I was not provided with the alignment measurement report. After the service, my vehicle is still driving uneven and pulling. I contacted the store to address the issue and request the alignment report, but it has not been resolved. I am requesting proper documentation of the alignment and correction of the issue. read more

Firestone Complete Auto Care - Tires Near Me - Quincy, Massachusetts

I'm never coming back to this store again. I came in for a standard oil change. Was told it would 1.5 hrs. It took well over 3 hrs! During their standard " tire alignment" they broke a leg nut on the tire and needed to get the part... I never asked for a tire alignment I just wanted an oil change. Then they wanted me to get new tires new brakes which the tires were new from 2 years ago and the brakes had no issues. This place is HORRIBLE!!!!!! Total SCAM and incompetent read more

Noticed they were doing a $100 off services of over $500 and I needed my front brakes replaced figured I'd give it a shot. cost $660 to get my front brakes and rotors replaced and my rear brakes "cleaned and adjusted" whatever that means. Got in there at 11 was told it'd be done by 1 decided just to wait didn't leave there until 4:30. Bad customer service even worse prices, wouldn't recommend and will never be going again. read more

Waited on hold for 30 minutes to make an appointment over the phone for 3 tires. they said they would get them next day and install on Saturday 3 pm. Drove an hour to store and was told tires never came and I didn't even have an appointment. No phone call any day before to tell of cancellation just that it wasn't their fault. If rest of stores are like this I recommend they close up. Ridiculous way to treat anyone read more

Do not bring your car here! I came for a new tire and oil change left with a 430.00 bill. I was charged for every little thing including a warranty on my tire that already comes with a new tire that I never agreed to! This business is deceptive and beyond unprofessional I would never trust this establishment again especially after reading all the terrible reviews. Upon further investigation I learned this company is not even accredited by the BBB. Save your money and go somewhere else' read more

What. A. Scam. I used to come here quite a bit to replace batteries and tires. I thought the store was fair and helpful. My car came here, needing an inspection sticker. The technician said that the inspection failed and that the cost for repair whatever caused the inspection to fail was $900. Now, I get that at any age, something can happen to a car. However, this car was a fairly new car and wasn't used a ton during COVID. So, upon calling BS and deciding to take the car somewhere else, the technician offered to make the "necessary" repairs for $700. After a further refusal, the technician consulted a manager. The manager then said, "you're all set, the car passed." Don't believe them. Don't trust them. Don't come here. read more

Got a flat while in town on a trip so I brought it in to see what they could do. They checked to see if there was air leakage and when they found there was a bit along the bead, they offered to take it back to see if that was the only leakage, and subsequently fixed it. This only took 20 minutes, and they were already booked for the day, but took the time to help me out. They only charged me $30 to fix the bead! After they got it patched up and I went to replace the spare with my full size, they brought out a jack and impact drill to let me use so I could do it faster and easier. Truly kind people with great service. 10/10 would recommend this location! -Kody read more

I call them ask them tire cost but they say low price when I come not like they said. High cost & misleading customers

The staff was rude and not helpful. Waiting time was extremely long. Please visit somewhere else. You don't deserve unfair treatment like so. read more

I went to the Quincy location on July 31 for my yearly State Inspection and had a great experience. Kaylei checked me in and delivered outstanding customer service from start to finish. If you visit this location, I highly recommend working with Kaylei--she's an absolute pleasure and truly goes above and beyond! read more

The service here is terrible . They can use some training in that area. I came here because the price is reasonable.

Had set up an appointment for my wife to get her tires changed at 10am with the understanding that they would get it in as I had provided the tires. I was assured the 10am appointment meant they would get it in at 10am. When she arrived she was told they couldn't find the information for her appointment. When she provided further details, she was told that yes she had a 10am appointment with a 1pm drop off. Which makes no sense. She explained that can't be, and was given an attitude. She called me, her husband and told me what was said. She was upset and flustered. I tried calling this location to get more info but no answer even though someone was standing at the desk. When I got the call center, I explained the issue and the wonderful lady I talked to said that made no sense, and she would reach out. She put me on hold and when she came back she was told by the manager that my wife's car was being brought in as they spoke. I was happy, but would not be satisfied till I talked to my wife. When I called her she said no, they hadn't pulled her car in. We waited 15 minutes on the phone to see if they would, and they hadn't. So it came time for my wife to ask for her keys, they gave her further attitude and dragged their feet saying "we can get you out of here soon." She just wanted to leave. After 5 minutes they finally gave her the keys and she left. I HIGHLY recommend NOT going to this location. They are rude and unprofessional. STEAR. CLEAR. read more

Damaged my car and denied responsibility. Worst service and dishonest. Complained to manager and he didnt even investigate. Horrible place, avoid like the plague. read more

A complete disaster. Take photos of your car before you go and after leaving. they damaged our car and denied responsibility. One of their workers took the car off-lot for 30 minutes. Better yet, never go here. Zero integrity, no regard for customers. and they'll lie right to your face. read more

Consistently inconsistent. Dealership prices for aftermarket parts. Where the customer is always wrong. Clearly they are not have to repeat customers at this location. read more

This place is just awful. Waiting all day to have two tires installed. They actually told me, " Well they're large tires." Are you freakin kidding me. Told me it would be ready at 3:30. Wasn't ready until 4:30. Came to pick it up. Wasn't even taken in yet. So disappointing. Dropped the truck off at 10:30am wasn't finished until 4:30. Won't ever be back. $450 for two Dodge Ram tires. I want my freakin money back. read more

Firestone Complete Auto Care - Free tire install. Big freakin deal. Everyone does that. - Tires Near Me - Quincy, Massachusetts

For State inspection one of their workers smoked cigarettes in my car and it smelled terribly heavy cigarettes inside of car

When the one site manager tells you to "get out of his shop" for voicing your complaint, you will never get me back at this location. They take no pride in their customer service. Recently I scheduled service there a week a head, and had them call me 30 mins before to say they were too busy! What is the appointment for? I scheduled this. Clearly you do not about priority of customers. Then I wasted over an hour there with my two little kids trying to get a TPS sensor replaced. I brought them the sensor, which other placed put on a few times. They come out an hour later saying how they can't get their machine to sync the sensor to the car. YOU ARE A TIRE PLACE! How do you now have the software for every sensor!!! How! Lazy bunch over there. read more

This will be my new go to location for tires. I stopped in to get a price at the Norwell location, which was also great has provided me excellent service in the past but they were booked so they sent me to Quincy. I was given an excellent price that comparative to their competition Was a no-brainer. Service was quick, courteous, friendly polite. They took excellent care of me and I would highly recommend. read more

The team at this shop (Shauna, Javon, Dan) are always friendly and provides good communication as the work is progressing and usually gets me in and out the same day. I've been happy w the service here and so I'm happy to take a second and recommend them - Got to share some love read more

I go to Firestone at least once a month with my vehicles. Both Quincy and Raynham locations have always been professional, accurate, and courteous. The only (2) reasons for a 4-star rating is expensive it is, and how long is usually takes. Otherwise, it's a 5 star experience. It makes sense why people rate these shops so low... But people have to realize a couple things and gives these technicians some slack. (1) They are always swamped with cars and are understaffed; your not the one who wants their car finished in a flash. And your not the one who has a career being in neck deep in oil and grime, so relax and have some respect. (2) If you want your vehicle to be done right, then give them AT LEAST 3 hours to fully give it the attention it needs. Otherwise, go to speedy or your average Joe car shop. read more

Firestone Complete Auto Care - Tires Near Me - Quincy, Massachusetts

I was leaving my house to head out to work but when I got out to my car I could see that one of my front tires was completely flat. And I could clearly see that there was a nail in the tire. Since I obviously wasn't going to be able to make it into work I decided to get the car towed to Firestone and get the tire handled right away. I called and let them know that my car would be on the way there and the guy who I spoke to on the phone seemed very professional and nice. Right after the tow truck came and took my car down to Firestone I got a ride with someone else down to the shop so I could sit and wait for the work to be done. When I arrived there I went up to the guy handling the reception area (same person who I had talked to on the phone) and let him know I was there. He said I could have a seat in the waiting area and he would give me an update soon as to whether the tire could be repaired or if I would be wanting to get a brand new tire. He told me they should have me back on the road within the next couple of hours. So I went to the waiting area and they had chairs there and a television to watch while you wait for your car to be worked on. After about an hour the guy called me back into the reception area and notified me that the tire definitely had to be replaced and he gave me the price on a new tire. Which was a little over $80 and even less than I had originally thought. I told him to have the shop go ahead with the new tire and he said they'd have the car ready in an hour or less. I went back into the waiting area and within about 45 minutes the job was done and I paid for it and was out of there. I am very happy with the work they did and would definitely go back next time I run into any tire problems. I have also been there before on several occasions to have my oil changed and that has always gone well. read more

My tire just had a small screw on it, and the tire didn't leak at all, the computer showed the tire pressure？27, they even told me to change the tire pressure monitor, next week I will take the old sensor to lexus, is it because they disassembled tire, causing the sensor to break。The tire sensor lights is still on read more

Firestone Complete Auto Care - The tire sensor lights is still on - Tires Near Me - Quincy, Massachusetts

At 6:30 PM on a Tuesday night, I pulled up to Firestone. One of my tires was going flat, and I wanted it repaired. I walked inside, and not sure what time they closed, said, "I don't know if I'm too late to have this looked at but...". The staff was very friendly and got the car on the lift imediatly to look for the problem. They joked, "well I can't make you walk home!" which I found re-assuring. They stayed late to finish repairing the tire (it had a valve issue) and didn't charge me for the service since I got "road hazard protection" when I purchased the tires a few years ago. (I highly recommend the road hazard protection.) I will definitely return to this Firestone in the future if I have tire issues (with the road conditions in New England, who doesn't?). Their friendly service staff impressed me. read more

Firestone Complete Auto Care - Tire display inside the store - Tires Near Me - Quincy, Massachusetts

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Don't come here if you value your time. Came here on a Sunday with max 3-4 people in front of us. Took 3 hours just to get the oil changed. Had to remind the front desk person because our car hadn't moved out of the lot after 2 hours. Pretty sure they never would've touched it if we didn't say anything. Not worth it. read more

One star is generous Dont bother setting aside 4 hours on a Saturday to have tires put on. Even with an appointment you made on the internet . Don't pay attention to tires listed as "in stock" Don't pay any attention to the emails following saying you have a confirmed appointment at " X "for said service . You will walk in , wait behind people not wearing masks but pulling a dirty T-shirt over their dirty faces . You will get to to desk and be told"uhh we don't have those in stock" . Customer lost This is exactly why you don't pay first read more

This Firestone is mear my office, so it's convenient for me to drop it off and pick up kater on. I went in for an oil change, and they asked if I would like a complete vehicle inspection, which I agreed to. I get a report back saying that all four brakes and rotors needed to be replaced. I was very suspect of this assessment. I went to an independent repair shop near my home, paid them to also do a vehicle inspection, and got a completely different report. They even proved that my brake pads were fine by showing me the measurements. According to them, I had another 10k to 12k miles left on them. I drive about 7k to 8k per year. It would have been a very expensive and premature repair job. I can't trust them anymore. read more

Came in with flat tire( screw in tire) they were open for another 2hr. And wouldn't help. Left me stranded. Bad customer service. Went to Townfair. And they didn't hesitate to get me back on the road. read more

Nobody at counter waited 15 min to check out after car was delivered to front. Service sucks here go somewhere else.

Horrible. My dad brought in his car at 7 am, went to go pick it up at 5:30 pm and they did not even start on the car. If I could give them zero stars I would. Do not go to this place if you want to waste your time leaving your car sit in the parking lot without getting anything done. read more

It was the worst experience of my life! The car was dropped off at 8am and I am currently sitting here at the Quincy location at 7pm. The last time I had my brakes repaired here, they lasted only a year. I hope they will last longer this time around. The charges are excessive, this is my last visit. I will never return! read more

You got a wait forever the one in Hingham is much better much more professional George always takes care of you in a matter what.

Don't come here! These employees don't know what their doing, there's suspicious charges too. Someone bring the CEO or undercover boss to this location. I swapped my tpms sensor out and they couldn't complete the reset because they didn't have the scan tool. Now I have to wait 1.3hrs today to get it fixed at Braintree FireStone. I had to go to braintree Firestone for a reset... only to find out Quincy charged me for services that didn't occur. The Quincy location staff are not only rude but also incompetent! You might scammed coming here.. I won't come back here. Drive 3-4 miles to the braintree one, the manager is nice and informative! These guys like their jobs at the braintree location! read more

Checked in at 10:32 AM on Sunday July 22nd for an oil change. Came back At 1:08 PM and my car still didn't get serviced yet. Absolutely terrible service. Go anywhere else but here. What a waste of my time on my day off. read more

I needed two new tires in the front of my car. They hand tightened the lug nuts when putting the wheels back on and one of them almost fell off the car when I was on the highway to Pennsylvania the following weekend. I could have died. read more

They couldn't manage to put tires on my car, like isn't that their main job? Such a wild experience, they had the car all day and didn't do anything to it. And the weirdest part is they didn't offer a solution, just told me to pick it up. Okay! Zero stars ha read more

We gave this business a shot because friends suggested it but a big mistake. Initial drop-off of our vehicle was cool THEN there were "unknown causes and they couldn't detect an initial solution". Once they figured out what it was, after 48 hours of holding the car, they had to order the part to which took a week to arrive. (Couldn't expedite for some reason?) Once we picked the car up, the interior panel was covered in grease and dirt from mechanic hands and our rear view mirror was detached mysteriously? When we asked them to fix that, they simply replied with ,"buy the mirror parts for it and we'll reimburse you". Level of service was BEYOND unacceptable and is not worth the headache in the future. -BEWARE read more

I had a flat and they were the closest repair place near me. I go in and they wanna charge me $33 for it... I eventually agree. 15 mins into the prepping, they tell me they cannot repair the tire because it needs to be replaced. I'm not an auto or tire specialist but I'm educated enough from my dad and uncle to inspect the car and wheels to make a smart decision. I looked at my tire and it obviously would be just FINE after being patched up. I left and bought a tire patch kit and fixed everything myself. With already 350 miles after my own repair my tire is just FINE. Almost conned me into paying an outrageous $190 for a new tire. read more

Let's just say, I could've died. I had my car repaired at a local collision repair shop who uses this specific Firestone to do my tire and wheel alignment. After getting my car back, I discovered that my rear wheel was not securely tightened and was making an unusual sound. I took it to my local mechanic and was told that my wheel was loose and on the brink of falling off. Exactly what I want to hear after being involved in a hit-and-run. A while back, I considered coming here for a tire rotation but ended up not going through with it after reading the bad Yelp reviews. I was concerned when I found out that the collision repair shop went with this location for my tire and wheel alignment. Now I know I had every reason to be concern. So, if i can help it, I'll never be coming here again. read more