Deceptive Business Conduct I replaced 4 Michelin tires on my Lexus ES 350 Luxury and requested to keep the 2 undamaged ones (Picture 2). Instead, they skipped the alignment (Picture 1), damaged my sensors (Picture 3), and returned the unusable tires without a word (Picture 4 - the damaged tires still attached to the broken rims were returned) On Jan 16, I went back for them to fix their mistakes and inspect the returned tires and they confirmed the tires were unusable. The manager offered a customer satisfaction credit of $219, (picture 5) or to 'cut a check' verbally, emphasizing his handwritten note was 'equivalent to cash.' I regret not taking the check immediately. When I returned on Jan 31 to apply the credit toward an upgrade, the manager became hostile, blamed my car for the tire issues, unhappy with my previous price matching request, and denied ever offering a check (claiming he lacked the authority). He then enforced a 30-day expiration on the credit that was never previously disclosed, and denied the credit application toward a tire purchase. I chose not to argue further while my vehicle was in their possession, but the lack of integrity at the leadership level is staggering. I hope the Corporate can conduct an internal audit as security footage from Jan 10, 16, and 31 will confirm these contradictory statements and the initial service failures. I cannot tolerate this business conduct and am preparing for the 93A filing. read more

See all

Ali helped me to find the best tires for my vehicle. The price is comparable but I agreed. Town Fair offers a lifetime replace which is very useful. I would recommend Town Fair Tire! read more

6/9/25 Stopped by Town Fair Tire in Quincy, MA today to see why my Tire Check Lite was on just a few days after I went in to swap my winter tires for my summer tires. It was late in afternoon and I had NO appt. Brian, the ass't manager, had a tech check air pressure and inspect ALL tires for possible leaks. We found the issue, had it repaired, and I was on my way in less than 45 minutes. Brian was extremely helpful and courtesy in resolving my issue. I've been a Town Fair customer here at the Quincy, MA store for more than 10 years, and it's because of their service and way they treat customers -- even drop-ins w/out appointments. -- why I continue coming back! Thx. Al Young read more

Had a great experience getting a tire replaced. I worked with Russ who was incredibly knowledgable in explaining the issue with my tire while offering top notch customer service in making sure the work was done quickly. I was surprised at all the free services offered like tire rotation and flat tire patching (though it was $14 to get the computer reset. Still not bad). What I appreciate the most was the screens that tell you how much time is remaining on the job and you can actually watch them work on your car. I was able to also work in the lounge area while I waited. They have wifi and outlets so I was all set for the hour I was there. Overall it was a wonderful experience and would recommend. read more

Had a slow leak. Brian patched it up without charge and also pointed out how low the treads were on my two front tires. There was no pressure to purchase anything. He was very helpful and knowledgeable. I dropped my car off at 8:00 am and got a call to pick it up at 10:00 am. The price and service were both excellent. read more

Paul was outstanding in servicing my car today. I came in late after leaving a different auto shop, upset with the lack of service I received there. I am so thankful for Paul taking care of my needs in a professional and timely matter and will definitely be returning for any tire needs in the future. I highly suggest coming here for your tire needs, I got a great price on top of wonderful service. Thank you again Paul! read more

Howard at Town Fair Tire was fantastic! He was helpful, and made sure everything was done right !

Wait for a week just get told that my tires that I ordered not there and have to wait another 2 more days for new shipment without say sorry. Not helpful with just looking at me and ask who you make appointment with. ??!!???? My first time here because it close to my house otherwise I could go to do my business somewhere else. read more

I always go here for my tires! They are so professional and so helpful!! I was there yesterday . They really helped!!

Not sure why this place has under 4 stars...After two other tire shops nearby lacked a good supply of winter tires, I called Town Fair who still had a good supply in December. Ty helped me out and he was extremely knowledgeable and friendly. Not only did he educate me and make sure I got the right tires for my situation, but immediately took my car in and had the new tires on in about an hour! A huge bonus was the AAA discount!! Overall amazing service and I was really impressed with how personable and knowledgeable Ty was. He went above and beyond giving me maintenance tips ahead of the cross country road trip I had planned. 10/10 will recommend. read more

Tire pressure warning light came on and I knew something was up. Brought it in without an appointment and Howard and the team were so efficient and accommodating! They removed a bizarre piece of metal and had me back on the road in less than an hour! Excellent experience! I've been there twice so far and would definitely recommend! read more

Town Fair Tire - Not a nail! - Tires Near Me - Quincy, Massachusetts

Had 4 tires replaced today and dealt with Russel in Quincy, he was very helpful and patient in reviewing the various options and exploring the best deals associated with Town Fair Tires price matching policy. Would not hesitate to recommend, I believe I received the best deal. read more

I had an amazing experience getting a great deal on new tires. I worked with Brian to get two front tires replaced and did not have an appointment. I am very grateful that management accommodated me as this location is always busy. My old tires were such a road hazard losing air pressure fast. Thank you so much for helping me out! read more

Mel and his team are very good and highly responsive when I come here. Aside the recommendation to norm only get the tire warranty that covers you a lot of times when things go wrong on the pothole world of Boston, Russ in particular is always highly responsive and attempts to accommodate as best as possible regards scheduling and overall needs for service. Value for price and tire prices are excellent as well and every time I have bought tires there they will price match competitors. read more

Came in with a hole in my tire that wasn't able to be repaired, so I bought a new one with Ty's help. I was in and out of there within an hour or two with no appointment. They are great here, highly recommend read more

Hit a nasty pothole in Quincy Of course flat tire Went in a little panic to Quincy town fair tire , and Justin in particular helped out big time ! Short wait, tire available, quick in and out within the hour. Justin made sure every question was answered and no surprises..... Highly recommend these guys, and kudos to Justin ! read more

Russell was excellent! The communication regarding what needed to be done and the time it took to fix my car was great!

Hi I had an appointment to buy two new tires on March 22, 2023 at the Town Fair Tire in Quincy, MA. I was going to buy two new tires because I had a flat on two tires which I paid a total of $60.00 to have repaired at "Sullivan Tire & Auto Service". Since I believed this was the second flat on the same tire I was going to buy new tires. The service guy "Mel", informed me that he had examined the tires, and all I needed was to have one tire repaired. Awesome! I have purchased two complete sets of tires (8 tires total), from this store in the past. We have 3 cars in our household, and I am going to purchase any future car tires here. Thank You, Mel! Great service! read more

I had to buy 2 new front tires today and, as usual, I went to Town Fair Tire. I've been buying my tires there for the past 20 years and they are always consistent with their customer service, workmanship and price. Mel helped me out and was courteous, helpful and informative. I've dealt with him before and he always is friendly and has a smile on his face. I always recommend Town Fair Tire to anyone who is in the market for new tires. They are the best! read more

Howard was especially helpful. Fast affordable service and was very accommodating when I couldn't pick up my jeep for days. Will definitely be back read more

i had tire pressure an all 4 tires replaced in sept.2024. yesterday i was driving the SUV and the frount tire came off. the lug nuts were stripped.. read more

Went to multiple places trying to get a flat fixed. They were the only place that didn't hesitate to help me out. Firestone and Sullivan wouldn't read more

What a great experience here! I walked in with a flat tire. Russell the sales agent was so honest and helpful. I thought for sure I would need a new tire with the nail found in my tire. They could have told me I needed a new tire like other places trying to make a buck. Nope just needed a repair for $14!!! Can't go wrong. Great prices, super friendly honest staff, and I'll be coming back. read more

I have been going to Quincy Town Fair tire for many years. They have serviced my car, my wife's car and all four kids. They have always been professional, courteous and helpful in picking out the proper tires. I have worked with Howard many times and would like to especially call out his professionalism and service. Thank you again. read more

I made an appointment for a Saturday; wasn't crazy busy and got in within good time. Howard helped pick out the right tires for my budget and for what my car needed. I appreciated his honest opinions and felt like I was in good hands. Thanks! read more

It was the worst experience ever with this company, and I wonder about all the positive reviews here and how honest they are! The representatives are rude to the customer, and if they realize you are more knowledgeable about tires, they immediately ignore you. First, when you walk in, you will see only "made in China" tires mean crapTirwes that make more money. They do not care about your customer preferences and choose to try pushing you to buy whatever the corporate told them to sell. If you asked for quality Michelin, Continental, and Bridgestone tires, they are outside the store, and you have to wait at least 24 hours for delivery. Loyalty and customer service is an unknown terminology. Second, the front desk people need to learn the tire compounds, make-up, and other options you can buy to improve your riding quality. Third, after the tire was replaced, the tech flushed it to 42 psi / Another car shop measured it/ instead of 32 psi by the car door sticker. When I complained about a neglected service, the manager became mad and told me I was a liar. I requested other tires, and I need to wait another 24 hours. Because in the store does not exist any quality brand. You have to pay an additional $100 for the warranty. In conclusion, if you are a dummy and careless about your riding quality and safety on the road, that is your tire shop; otherwise, look elsewhere. I recommend Costco's tire shop center for the best service and warranties. read more

Howard at the front desk gives top of the line customer service. Earlier in the year he looked me in my eye and told me I should he get the insurance because I drive a car with low profile rims. Turns out I needed it and his consultation paid offs I highly recommend using this town location due to his service alone. read more

Made an appointment to replace two tires, Mel got me out of there in about an hour. Noticed a vibration when traveling at Rt 24 speeds, went back, talked to Mel and they rebalanced the tires with no fuss and it's perfectly smooth now read more

Great service from the guys at Town Fair Tire on Quincy Ave. I thoroughly researched new rims for my Ford Focus and found these guys to have the exact style I wanted at the most competitive price. Servic manager Mel did a thorough job of ensuring the new tires were done properly and the finished product came out exactly how I envisioned. Super satisfied, highly recommend. read more

Town Fair Tire - New rims and tires - Tires Near Me - Quincy, Massachusetts

My wife's car was shaking when driving on the highway. Mel the manager took it in and balanced my tire- didn't charge me. SUPER cool. I've been back several times since. HES THE REASON- thanks Mel! read more

I had Mel help me get my all season tires out on. I had an appointment and they got me out a little under two hours. not to bad but the service and price were unbeatable. thanks for the help Mel! read more

I was a little surprised , that the waiting room was off limits , other than that, Josh walked me tutu the whole process of tire selection , what to expect as far as a "wait" time . He was able to squeeze me in towards the end of a busy hot Day When car was completed ahead of schedule , he explained it detail the alignment process and went over the bill with me again and asked if I had any questions , Josh is a true ambassador for the Town fair tire brand . Thank you again Josh read more

It's been 4 years since I've needed tires, and this place was definitely the best option yet again. Howard is still here & he's still the most helpful! read more

This is Ripoff!! They charges $99 for alignment, balance & tire rotation which they couldn't fix/ don't have the right equipment to do so. After waiting 4 hours for alignment , they told me that two rear wheels are frozen and couldn't be fix. They recommended me to go to one of their friend's workshop - Liberty St auto, since their fire torch is not big enough to loosen the bolts. So I went. Ramon (from Liberty St Auto) said it would cost $55 to make it loose. Here's the catch: if he broke the washer/bolts while he's torching it, there would be additional charges. It would be market price from Toyota dealer. So, I decided to go straight to Toyota service center and explained my story to one of the supervisor, Amanda. She gave me $20 discount ($79 total) for everything and it took me 35 minutes. I would suggest to everyone to just take it to the professional. It might cost a little more at dealer service center, but, at least, you wont have to deal with headache like this. read more

Town Fair Tire - This is Ripoff!! They charges $99 for alignment & tire rotation which they couldn't fix/ don't have the right equipment to do so. - Tires Near Me - Quincy, Massachusetts

I got a flat tire after driving to Quincy, MA yesterday with my pets for food and was referred to this tire center. Mel asked me if I had an appointment and I told him no. I told him I was referred to this store. He then proceeded to log me into the computer to put me in line for my tire to be repaired. Not only did he service me but he allowed me to sit in the waiting area with my 2 little furry pets in which I did not bring a leash. After about 30 minutes, Mel called me over to tell me he would have my tire patched but he was not going to charge me. He also gave me the name of a company to take my care to get the rim fixed. It was so refreshing to get excellent service and meet kind hearted people. Little do Mel know, I will be returning to get my tires there. He just got a new customer :) Thank you Mel1 read more

Really really rude customer services at the front with a staff name John at the quincy location, I was there twice, both time I feel the same vibe, unwelcome and bad attitude, town fair tire is not the only place do tire business, go somewhere else that would make you feel more welcome. read more

Mel was a great help getting my truck back on the road, He took care of me when I bought four new tires and rims had alignment done he was just an awesome guy and a great help to me thank you Mel read more

I went to Town Fair a couple of years ago and didn't have a great experience. I've been back twice since then. The first time was because I kept getting flats. I was putting air in my tire about twice a week for months and months. I went in and they balance and rotated the tires. The service person that worked with me this time was fantastic. Unfortunately, I started having problems with two of the tires about two or three months later. I took it back, and they fixed it again and didn't charge me. This time they sealed the rims. This service person was really good too. It's funny, as he was checking me in, a guy came in, and the next service person took him. I heard the guy say he needed to buy four tires for his Lexus. I looked at the guy that was taking care of me, and said.. "I'm sorry. I wish you would have gotten him". He sweetly responded... "that's ok". I would definitely go back if I needed tires. The customer service experience this time had improved greatly. read more

Went in a week ago to get a price match on tires that were on sale at a competitor. They price matched for the price shown on that day and ordered the tires which were delivered and installed a week later. The staff was nice and the work was done relatively quick. However, they did not price match the tires at the price I came in for on that day a week ago. Instead they price matched it to the price on that day I came in which of course since the sale was over, the price had gone back up. I told the rep that placed the order for me and he said that there was nothing he could do even though he had promised me the price I had come in for that day and instead charged me the higher price. This definitely felt like a bait and switch type of situation. If I had known they weren't going to honor the price guarantee that day, I would've bought the tires from the competitor instead. read more

great customer service and great work, Brian was awesome to work with I definitely recommend going there