Had a catastrophic tire blowout on the expressway and was worried about what my options were, as the tires I had on the vehicle were in fairly good condition. I remembered that I bought the set from this Firestone location but couldn't remember if I had gotten the road hazard or not. Luckily I did, and the guys here were more than helpful in getting my tire replaced (prorated, as the blown out tire was unusable), getting an oil change, as well as an alignment. They were able to get me in and out in no time at all and even helped out with the cost of the alignment. The car drives great now and I have no worries about what to do next time something happens. read more

Excellent customer service. I don't often feel this way at a place of business, but the manager at this store made me feel like a valued customer. Everything very straightforward and I never had a sense (as I have at other stops) that I was being steered toward repairs I really didn't need at the time. As long as they keep up such great service, I'll never take my car anywhere else. read more

Great service and very helpful and friendly. I come here for all my auto needs. They are quick and efficient! Definitely recommend! Customer satisfaction is what they always seem to aim for. read more

I felt a grinding at my feet. I called one mechanic and they did not act like they wanted my business. I called Firestone and Trent was so friendly. I took my car in and I needed new rotors and brake pads. It was pricey, but the customer service was excellent. They explained everything and they weren't pushy. I would go back. read more

These guys here are ridiculous and will rip you off with their prices. My husband came in and a guy named Franciso said oil change was $50, then he said $40 then he went down to $24 after my husband asking why the prices are high. The services here are terrible. They give you attitude if you ask them about prices. He charged my husband for car alignment even though we bought the life time car alignment. They will try to charge you as much as they can probably because they earn commission from it. Highly not recommended. Go somewhere else for god sake. read more

The guys working at the counter were very friendly and efficient. I made an appointment for an oil change, tire rotation, and inspection and waited about an hour with just a couple of other people in the store. Waiting area was clean and overall my experience was good. Would definitely recommend for routine service. read more

Honesty is rare. I had a large staple in a tire (right on the edge of the top and side) and was confident it would need to be replaced. I took it in, and they quickly determined it was not deep enough to cause a problem. They pulled it out soaked in suds to confirm they were right. No charge. I'm sure there are places out there that would have told me I needed a new tire, this is not one of those places. read more

When I had oil change recently I had an estimate from the dealer for break job about $600. I called firestone. I was given an estimate about $400. I took the car to the firestone. They changed the estimate to about $900 which is higher than the dealer estimate. read more

I came here earlier this week for what I thought was a simple flat tire. I walked into the front of the store and spoke with a very nice rep who then came out to my car to take a look at my tire. He immediately could tell that my car was unsafe to drive, what was wrong, and was upfront that they neither had the equipment at their shop to fix the problems nor the right tire/wheel (disclosure - I have a smart car, which uses smaller than average tires). It needed to go back to dealer or a full blown auto repair shop. They couldn't do anything for me, but they were extremely honest and allowed me to wait until the tow truck showed up. I wish more businesses had this kind of customer service because they just earned all my future tire-related business. read more

My wife recently took her care to the Firestone located around 3600 Colonial Drive in Orlando, Fl for a standard oil change. She talked to me about how courteous and professional they were and that influenced me going there for some brake work I needed. The manager there was professional, helpful, and made me feel comfortable doing business there. The work was done in the time scope he said, within the cost I expected, and no longer having the mechanical issues I was having. Kudos to your company-staff like that will keep me and my family coming back. read more

Friendly staff and accommodating. They took care of my wife's car on short notice, balancing her wheels. One of the wheel weights was coming off by the time we got home which was frustrating though. Hopefully it stays on and doesn't throw it back out of balance. read more

Recently stopped in for a quick oil change. I did not have an appt. but they worked my car in right away and had it out in 30 minutes. The manager was beyond professional. Explained other maintenance suggestions but did not push it on me to spend unnecessary money. He shook my hand and looked me in the eye when reviewing the bill. I will be making this me go to auto repair shop. read more

I took my Saab into this location for some routine maintenance, the next day I noticed a small issue. I drove back to firestone and explained the issue to the manager, Chris, and it was all taken care of right then and there. Chris was professional and genuinely seemed to care about myself as the customer. Was not expecting to have my issue responded with in such a courteous and professional manner. It was because of this response I will continue to have my cars serviced there, I highly recommend it. read more

Great staff...excellent service. I was not sure of what to expect but in the end they exceeded my expectations in service, price and value.

I needed new tires for my SUV...and of course there are only two makers of the size I needed. I called around and almost everybody had to order them in adding a day or two extra. I called and spoke with Giovanni, and he was able to get my tires in house in about an hour. Not only did I get great service..it was quick. I should also say that their price was better than everybody else's as well...something that I really didn't expect with such a unique tire size. I dropped my vehicle off...and a few hours later got a call saying they were all done...and I could pick it up. Absolutely great experience....thank you! read more

Great service. They took care of me for a problem that wasn't their fault. Now that's customer service!

I brought my vehicle in for an A/C repair and within 48 hours, another unrelated A/C part went out. The store manager Chris was very understanding and professional about the situation and worked with me to find a fair solution. Firestone has my automotive repair business. read more

Traveling from out of town and had a car emergency - they were not only honest but extremely quick as they knew we were here on vacation. Took care of us quickly and got us back on vacation! read more

I went in needing an oil change and a repair on my tire due to a screw embedded and they were very aggressive to say that I needed new tires, an alignment, and some filters. I said that I can not pay for all of that at the moment and they were extremely aggressive and I ended up allowing two new tires and my oil change. I later realized for the amount of money they were originally charging I could have gotten 4 new tires and my oil change. i feel because I am a woman and was obviously tired and needing to go to work they thought they could take advantage. I do no think I will be going to Firestone anymore for any of my car needs. read more

Great service and the manager is super helpful. Its a pleasure to deal with firestone because i travel a lot and you can find one everywhere. read more

It was $70 to replace a front light bulb. Too expensive, but they treat their customers (and each other) very well. I recommend this place.

While waiting for my car I received a phone call telling me that my battery was going bad and they recommended for it to be replaced. I had just bought this battery within the past year at O'Reillys auto store. After picking up my car I took it over to O'Reillys and had them check the battery and they said it was perfectly fine. Firestone tried up charging me. This is the second time something like this has happened to me at fire stone. You cannot trust these guys. read more

I had a flat tire. I was towed into the Firestone location on east colonial near The Fashion Square Mall. I was impressed with the customer service experience. Additionally, Trent did an amazing job of handling the car issue; moreover, he got me out of the repair shop faster than I expected. Also, Javier, the service technician, was diligent, fast, and did a great job. I highly recommend this Firestone store and Trent and Javier. read more

I was hesitant to go get my oil changed as the last few places I had gone to attempted to sell me things I didn't need! I am happy to say that Firestone on Colonial is my new 'home' for oil changes! The staff was friendly (we discussed the book I was reading), helpful, and professional. Service time was great, and everything was explained to me...there were no attempts to sell me unnecessary services! I am recommending this location to everyone I know! :) read more

This is my place!!! I enjoy the entire crew. George & Giovanni always take great care of me. Thank you!

Great shop! Oswaldo has taken care of the maintenance on both my vehicles and he's been great! Everything is better than expected when I get my car back! I will be bringing my cars here to him every time! read more

The staff at this location by the Fashion Square Mall are extremely helpful and friendly. They take good care of all of my cars. I have had a few repairs needed recently and they worked with me on the prices and so I did not feel ripped off like I have at other car repair places. They also give you a great printout of recommendations with the prices so there are no surprises on prices there as well. read more

Came in late on a tow truck & these gentlemen got me out with 1.5 hours! Fixed my tire, oil change & new wipers! Kudos to Trent & Eric! Thank you!! read more

Yep, returned this time for cv joints. I knew it was the cv joints going in, and they confirmed it. Again, good folks that did find and explained other problems with the car, but did not try to scare me into getting these other problems fixed. I appreciate their honesty and quick service too! read more

This is an update as promised. I have had several issues with the curry ford Firestone and the manager luis. I was informed by the D/M to go and see Chris and his team. Not only did they help me but they really have rubber/plastic on the tire machine so as not to damage the rims on my card. They also used a torque wrench to make sure the lugs are not over tightened. All the firestones should be doing these two very important things along with the Tires Plus. Both are under the same umbrella. Thank you Chris and his team. read more

I've been getting my oil changed at Firestone for years, so went in this month when I was due. Recently my car sounded like it was having a delay when turning the key to start it, so not knowing much about cars, I asked them to check the "starter" for me. Luckily, they were able to diagnose the issue right away after describing it, and they said it was more than likely the battery. Sure enough, they tested it and it was on its way out. I appreciate being able to go somewhere and trust that they won't give me any run around or try to con me into spending way more than I need. I've had bad experiences in the past even with the dealership trying to have me do more work than needed. I'll continue going to Firestone for this reason. All the staff I met that day were also very nice and helpful to everyone. The other nice thing about this location is that you can head over to the mall across the street while you wait. read more

These guys are awesome, and there is a super friendly lady at the front desk! My BMW's air dam had the clips bust off, and it started scraping the road. Most places look at a BMW and immediately try to price gouge you....but not this location. They took it in with no appointment, gave me an estimate of $10 and immediately fixed it. Very nice people, I am very pleased and their customer service is outstanding! read more

Honest, affordable and informative! They have helped me out of a few binds on short notice. Definitely recommend!

I thought I needed brakes, but they were upfront and honest about not needing them. Makes me wonder how many times I have been taken in the past by others. read more

Thanks Giovanni. Great job . 100% satisfied. You are honest and knowledgeable. Rest assured I'll be bringing all my cars and trucks to you in the future. Thank you again. read more