Got my oil changed for the first time in October. Have been coming back ever since! Service is fast and friendly every time, shoutout to Brandon for looking out for customers. read more

Firestone Complete Auto Care came in and saved the day in a pinch. My family including two adults, three kids and a dog were on a road trip and had a blowout. We had to be towed to the dealer at nearly their closing time. Brayden and the gentleman working the desk (I wish I remembered his name), gave the absolute best customer service. They got the tire replaced with our spare and even provided water for our pup. We are so thankful. read more

How fantastic is this team???? So fantastic! We are on a trip to see our son graduate from basic training in TX. About three hours into our trip my driver side window just dropped with a loud snap. Luckily we were in a McDonald's drive thru! . We still have 16 hours of driving and now our window was broken. After trying to call Safelite, Chrysler dealerships in the area, we even were gonna try to get a rental van for our journey but everything was closed. Oh...it's Labor Day by the way. In comes Carol! We called the store to see if they were open and if they could fix our window for us! She got us in to her skilled team of mechanics quickly and we were on our way within two hours! They took care of us in a tight spot when literally no one else could! We are so grateful for this store and we hope they know how much stress they took out of a tense situation! read more

What a total and complete DISASTER! My husband made an appointment for an oil change on Tuesday 6/13/2022 first thing in the morning so he dropped my car off the night before 6/12/2022 , My husband then called Firestone at 7:30am, he spoke with "PAUL", to inform them of my vehicle and all the information. "PAUL" stated to my husband that he knew we had an appointment and that they would be taking care of it. When I arrived to pick up my vehicle at 1:30pm, I spoke with "PAUL" and I said I'm here to pick up my vehicle. "PAUL" stated to me we have not done the oil change yet. I stated to "PAUL" but we had an appointment early this morning, my vehicle was here since last night. "PAUL" stated "well we had no information on the vehicle, the keys were not in the Dropbox, they were in the vehicle and no envelope was filled out to identify your vehicle and your husband only called a short time (LIES) ago to let us know". "PAUL" needs a lesson on the concept of time because 7:32am is 6 hours before I arrived at 1:30pm! My VEHICLE SHOULD HAVE BEEN SERVICED!! "PAUL'S" lack of customer service skills are NOTED AND WE WILL BE CONTACTING FIRESTONE's CORPORATE OFFICE! **Disclaimer: My husband called "PAUL" at 7:32am to make sure he knew our vehicle was there and my husband gave "PAUL"all my vehicles information and credit card information.When my Husband dropped my vehicle off, there were NO envelopes to write any information down and there was another set of keys in the box that were VERY accessible, which is SO UNSAFE and UNSECURED. FIRESTONE AND PAUL HAVE LOST OUR BUSINESS! This WAS A VERY POOR CUSTOMER SERVICE EXPERIENCE. **FYI, there was an elderly female customer in there that was VERY DISSATISFIED with "PAUL". She stated to me "I'm tired of him saying he's SORRY" she said that's all he's said since I got here". In the end, I just took my vehicle to CHEVROLET, where I KNOW that when We make an appointment it will be HONORED and if a mistake is made IT IS CORRECTED in a timely manner. THATS WHAT CUSTOMER SERVICE IS ALL ABOUT! **Did I mention that after a 2 hour and 53 minute flight from Texas and an hour ride from the airport, being dropped off at Fairfield Inn by GROOME transportation (FABULOUS COMPANY, btw), to walk across the street with heavy luggage to Firestone, not have my vehicle serviced as promised at 7:32am (photo of proof of call below), LIED to by "Paul" about when he spoke with my husband to being told it will be another hour or two before they could get to my vehicle THAT WAS NOT HOW A WELL KNOWN BUSINESS'S EMPLOYEE (PAUL) SHOULD OPERATE!!! SO THANKS PAUL!!! YOU ARE GREAT AT YOUR JOB!! -NOT!!!! ANOTHER DISSATISFIED CUSTOMER!!! read more

Firestone Complete Auto Care - Firestones phone number screenshot from my husbands phone. - Tires Near Me - Opelika, Alabama

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Had a roadside breakdown on my vehicle on my way to DJ a wedding, they got me in and repaired and I made it to the wedding on time.

My wife's car had a oil hose puncture. They tried to tell her it needed a new engine and someone there tried to get my wife to sell it to someone he knew. I was chocked and saddened that employees would be so disrespectful and dishonest to my wife. read more