These guys are great. Service was exceptional, very fast, and trustworthy. I will definitely be coming back if I have any issues again.

This is probably the worst auto shop I have ever been to. These guys are liars and scammers. The worst part? They aren't even good at it. I asked for a tire rotation, the guy upsold me to a vehicle inspection that included a rotation. Ok, fine. After I spent half the day there watching them twiddle their thumbs, I leave with my car only to find out they didn't rotate the tires! I went back immediately and had a heated exchange. They told me "oh your tires are 5 years old, so we didn't rotate them. After I paid, and after they said they had done the work. Unacceptable. They also gave me a laundry list of other things my car needed. I have experience working on cars and everything they said was clearly false. I even took my car to a second shop and they verified it was all fabricated. While I was waiting the second time, I overheard them tell another customer that he needed front brakes. The customer was shocked and said, "but I just did those brakes two months ago." The employee said, "well they are worn, maybe the other shop didn't do them." To which the customer said "YOU GUYS DID THE WORK. Then the employee said, "oh he must have meant you needed rear brakes." The customer replied, "you did the rear at the SAME TIME." Once they were caught lying they fabricated some other story about how it was a mistake and they meant that the brakes looked like they were wearing fast. Lie after lie. Do not give them a cent. read more

Firestone Complete Auto Care -- 1431 Chain Bridge Rd, McLean, VA 1 star 2018 BMW 540xi. Dropped it for tires and an alignment. They said the tie rods were seized and needed replacement. I looked at the car on the rack. The right-side clamp Torx was intact. On the left the head was sheared off and the stub was sticking out. They first said it was already like that when I brought the car in and that they did nothing wrong. After I pressed, they admitted they broke the bolt and said they used less than 15 ft-lbs. There was corrosion on the head. I would have accepted "corroded bolt snapped on extraction." I do not accept being told it arrived broken. I let them finish the job. Quote was $885 for both sides including alignment; they said they would cover the left side. I had the work checked by my own mechanic. He said the assemblies were over-torqued and that parts they left on the car were ticking time bombs that needed to be replaced. So I paid Firestone, then paid again to make the steering safe. That is why I will not go back. read more

We have now had two terrible customer service experiences with this shop - first with tire replacement and then with a simple oil change. In both instances, we had appointments and they far exceeded the timing that was promised. They are disorganized and don't call proactively - leaving the customer to keep having to call to check on status. As a neighbor and strong supporter of local small businesses we wanted to give them another chance but would avoid this shop if you care about customer service or timeliness. read more

0 eye contact and very lacking in interpersonal skills. I still gave 3 stars because they do the work. I've just needed a tire patch and oil change so not really difficult. This last time they left some gross residue all over the drivers seat (pics attached) and that along with the not so friendly attendants, I'll prob go elsewhere next time. read more

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I had a slow leak in a tire. I called Firestone and asked if I could bring it right in since the car was still driveable. They said to bring it over. I told them if they could patch the tire, just g ahead and do it. If more was needed, give me a call. I got a call 2 hours later to tell me my tire was repaired and the car was ready to be picked up. So in 2 hours, my tire was repaired for the very reasonable cost of $31. I would highly recommend them for tire servicing. Thank you Firestone! read more

Poor service!!! WILL NOT BE BACK! Made an appoint for 9am on a Monday and my car was not ready until 1:30pm for an oil change, and only an oil change! I had called at 12 and they hadn't even started on my car yet. At 1, they said they were working on it and they called me just to try to sell me new tires - and my car was still not even ready. Luckily (or so I thought), the manager told me he would give me an additional $25 for the delay and inconvenience. They didn't provide me an invoice for the service. After I paid and picked up my car, turns out they never even applied the $25 discount. I called the manager, and he said there's nothing he can do besides "the next time you come back I can give you $25 off." ???? I will not be back. TLDR: - Long wait time - do not honor their word - overpriced read more

I had an appointment for which I was early. i was told it would be a while. After the tires on my car were rotated, I was told that I needed to ~ $1800.00 of repairs to the front end. I declined agreeing to have the work done after being offered a discount if I opened a Firestone credit card that I also did not agree to open. After this I heard the sales person say to someone in the garage area "she didn't agree." I then had to wait over one hour to have the alignment done. I would imagine this was because I didn't agree to having the repairs done. I took my car to another garage and was not only told that my car was not safe to drive but that the repairs recommended by Firestone were not the needed repairs. The repairs were completed by this garage fot $488.00. When I asked what would have happened if I had had Firestone complete their proposed repairs I was told that they would not have fixed the problem and if I were to have gone back to Firestone they would have said that I needed additional repairs to my car. Once in the past I was told at Firestone that I needed about $4000.00 of repairs to my car. Again I did not have the repairs and had the repairs done at another garage for less than $800.00. I would suggest to customers at Firestone that they seek a second opinio. At the least, caveat emptor! This is not a reputable business. read more

Avoid this location. I've been a Firestone customer for over a decade. Generally had decent service at the McLean location, but the person running the shop now could not have been any worse. His lack of transparency and communication, combined with a smug attitude, made the experience brutal. The service was painfully slow and required me to call multiple times a day for updates. He also does a hard sell on their Firestone card, which is a Rube Goldberg experiment to pay off and avoid late fees. Major bad business sirens. Andrew C read more

I came to Firestone for my full synthetic oil change and tire alignment. I scheduled my appointment for 3 pm and arrived on time to drop off my keys. I planned to work in the front waiting area until my car was complete, but was a little surprised by how long it took. After nearly two hours the service was complete, it was done excellently and was exactly what I requested. I recommend instead of scheduling an appointment later in the day, trying to just walk in as soon as they open so you don't have to wait as long. My theory is mine took longer because of how many non scheduled walkins were going before I got there. It does feel like the price has gone up quite a bit, I have a Firestone card and lifetime alignment for the car but was surprised by the $85+ price tag. read more

NASTY SERVICE FIRESTONE / BRIDGESTONE MCLEAN VIRGINIA. Nasty frond desk person after my dialog and legitimate issue with inflated price. for the water pump for old Mercedes S320 He called Mclean Police on me and Police stated DO NOT CALL THIS IS CLIENT AND SERVICE ISSUES. I will not advice to nobody to go there and I am Mclean resident for 35 years. Very unprofessional service at the McLean, Virginia Chain Bridge Firestone Bridgestone , Nasty staff people NON professional technicians. They want charge for labor $173 plus per hour and they are NOT master technicians. McLean, Virginia intersection. NEVER GO THERE. they will rip you off and nasty service.There info hire: Firestone Complete Auto Care ( I say a Nasty service ). does not belong to Mclean style. Car repair and maintenance in McLean, Virginia Address: 1431 Chain Bridge Rd, McLean, VA 22101 Phone: (703) 349-7032 read more

Firestone Complete Auto Care - Tires Near Me - Mclean, Virginia

Loyal FS customer for 2 decades. Wonderful experiences with the Sterling and Springfield VA locations. I am absolutely appalled by the management of the McLean shop - specifically a gentleman named Richard. Early April, I paid $125 for my 78k mile Jeep Wrangler to get a brake fluid flush among other items. I also got oil changes on that and my wife's car within weeks of each other - both times the crew forgot to place the change sticker and reset the oil light and I had to call them out on it then and there, but that's just an aside. By mid-July, my Low Brake Fluid light illuminated less than a thousand miles after service. Richard informed me that I needed new rear calipers ($370/each + labor and tax), along with another fluid fill ($125). I ended up going for two more brake inspections (which I paid for), and the one garage said that the cause of the leak was a brake bleeding that was never plugged at the last fill - total negligence on McLean's part. There was no mention of caliper damage after I asked twice - just standard brake pads and rotor replacement. I researched calipers more, and traditionally, they aren't damaged in normal use or environment until at least 100k miles. I contacted the "socialcare@bfrc.com" email that's on Google responses, and what did they do? Instead of getting me in touch with an area manager, I had Richard call me a day later how the calipers were absolutely damaged and that he'd give me a new "lower" quote. No offering to pay back the brake fluid from April. This place is run by snake oil salesmen. read more

Did not have tires I wanted despite online information saying they had 23 in stock. Did not respond to mandatory online schedule. Claimed late in the day it takes more than 2 hours to install tires. Ignores all online communication. read more

I was very pleased with their customer service and expediency for getting me in and out, especially while I waited.

Got an oil and filter change. Price is competitive. The service manager Mehul was prompt, courteous and kept me updated on progress. Will definitely use them in the future. read more

Horrible service do not recommend. Way better options around McLean. Made me lose an entire day waiting for my SCHEDULED appointment and then proceeded to tell me "oh just come back in two days. read more

Made an appointment for 4:00pm. I arrive there on time. No one at the counter. Waited for 10minutes to show up. Then I get told I can't be seen after making an appointment. I have had it with Firestone and their bs excuses. I will not be using them anymore as they clearly do not care for their customers. read more

Stating this very simply, this is by far one of the worst garages in the area. No communication, no customer service (nasty and talk down to customers), terrible work, unprofessional, do not get your car when promised, so many excuses etc. I could go on, but we went in for a very simple repair, something that takes less than an hour to do, and they had our car for 2 days with no communication and empty promises when the car was to be ready. "We are short staffed," was all we received, then they tried to do more on things that did not need fixing. I would not recommend this place to anyone. My advice, stay way and go somewhere else. read more

As you can see from my other reviews, I almost never leave a bad review. I booked the 8 am appointment for my tires (it's their earliest appointment) so that my car would hopefully be ready by noon or 1:00. I dropped my car off the night before to avoid any delays. The next day, I called in around noon and asked if the car was ready, they said it should be ready by 5:00. Then while i was on my way at 5:30, I called and they said by 8:00 (keep in mind they close at 7:00). It's now 9:00 pm and I'm still sitting in the lobby waiting for my car. I'm down $112 worth of Ubers for the day and missed dinner with my family. Thanks Firestone. read more

After an unpleasant experience I think this will be my last time coming to this Firestone. After a routine check engine light diagnostic I was billed for the replacement of my catalytic converter. A couple weeks later the light came on again and I brought it in to have resolved. I had to bring my car in three more times to fix the converter. Once it was fixed a gamut of additional problems popped up apparently entirely unrelated to the $1500 bill for the cat replacement. I was patient throughout the whole experience and although I don't fault Firestone completely for these mistakes I am frustrated that my issues weren't able to get resolved sooner and get a real sense of what was the problem with my vehicle thorough out the process. Unfortunately I just don't feel this is a place you get have 100% confidence your vehicle will be serviced correctly the first time. read more

I was on my way to VA from NJ to pick up my daughter from college. About 15 mins from her. my battery light came on. I got to her, moved her out, and pulled into Firestone at 6:30. They closed at 7:00. I just bought a new battery from Firestone in Dec. Alex was the first to help me. I explained what happened. He said he could check the battery for me, but it was likely the alternator, and unfortunately, they would be closing soon and the mechanic was leaving. He asked if I could leave the car but I couldn't. We had no place to stay. and had to get to Boston the next day for my niece's college graduation. At that time, Richard was listening and asked if I could wait. He checked with Mr Cao (his mechanic) and came back and said "I cannot go home worrying if you are stuck on the road somewhere". Mr Cao and I will stay & replace the alternator tonight. We left at 8:40pm. I was almost in tears!! Their dedication was ABOVE & BEYOND!! I am so thankful and hope they are recognized for their service. read more

So sick of scheduling only to go there and be told that I do not have an appointment. Apparently, I was rerouted to their reservation center and not the store directly. Then, I got rudeness from the person in the store. I have to take time off from work to drop off the car. When I don't work, I don't make money. And in this economy, I cannot afford to be off of work. This is not the first time this has happened. I am going somewhere else. I don't need to give my money to these people. read more

They do good work, but standing in line a long time every time I go in is getting annoying.

Went to their online reservation site and took a spot the next day at 1100, which it indicated open. I went there at the appointed time, gave my name, was told they had no record. I stated I did it online then he found it but said he had not had time to confirm it therefore I had no reservation. He said he had "thousands" of online appointment requests he had not had time to get to. Do not use their online reservation. read more

I purchased the lifetime alignment from Firestone in March of 2020. On my third visit (July 2021), I brought my vehicle in for my alignment adjustment and was told that I could not get it done because I have a Tesla. They told me that they didn't feel comfortable. Appreciated the managers honesty but really wish they would have told me this before up selling me the lifetime warranty. Just a heads up to any Tesla owners who are thinking of going this route. read more

Came into to see if they would be able to check my tires since my tire light came on. I parked my car and was met by a rude mechanic stating I couldn't park here when clearly another individual had parked with a Tesla in front of an open garage door in the way. so I decided to go across the street to goodyear and buy a full set of tires there. read more

I've called the shop last week and scheduled a tire change at 9 AM today, I dropped the car with the new tires, they were gonna do it and give me a callback , I called them 3-4 times, I was told that I would be able to pick it up around 6 or 6:30 PM in my last phone call with them, but they didn't call me at all, I called them again around 6:30PM , they said that they wont be able to do it, will have to schedule another time.. I don't think they know what scheduling system is and works. HUGE disappointment, would not recommend. read more

I've had service difficulties in the past at this station but they seemed to have turned over staff and things we're going well. Lately they've had staffing issues and its been difficult to get into them on a timely basis. I recently had to Vienna to buy $1500 worth of tires for one car. And, today I had to take my other car into Goodyear for new brakes. I said you're losing business. They're nice and said they have staffing issues. But, they really don't care. It's hard for me to quit them because I live so close but, alas, I'll need to move on. Bye Firestone! read more

My recent experience : - No one answers phones. Placed on hold multiple times for upwards of 20 minutes - called to get tire replaced that needed to be ordered from warehouse. It was not ordered as promised bc it "slipped their mind" - when asked to have it ordered, and a call back confirming, I was told they were busy and had many customers and could not guarantee that they would call me back when it came. At that point I decided to take by business elsewhere. read more

Mike, one of the service technicians there for scheduling an estimation, he took care of me and really worked with me what we need done. I'm out of town but I stick and stay within the fire stone complete net work for my daughters car. It's been serviced over six different locations across the US. Mike is fantastic. The crew is fantastic highly recommend, reliable, trustworthy. read more

Made an appointment 10 days in advance for an oil change and an inspection. My wife is looking after our infant and so I took off work so she could get it done. She drives all the way there and they tell her the inspector is gone so they can't do it. They didn't even try and contact us beforehand to notify us nor where they remorseful of the situation and told us to go somewhere else. read more

Called because I needed an oil change and an emissions and state safety check. I reiterated on the phone if all three services could be complete this afternoon & the staff member confirmed. Brought the car in and was given a higher than usual quote for my oil change, but I accepted because I was saving time by getting all services done at once. After waiting for a few hours, the staff called me to give me recommendations on service and I reiterated that all I needed was the oil change and the emissions and state check. Went back to pick up the car and realized no emissions check was done. Time killer! Will be going to the BP. Lack of attention, speed, and proactiveness. The staff had two opportunities to tell me the emissions test could not be done or was not complete. read more

Went to have new rims and tires put on. They look great and the guys were nice however because I did not specifically tell the guy at check in the pressure sensors needed transferred from the old rims to the new, it didn't happen and I had to come back next day. Kinda seems like something a tire center would be aware of and check with the customer about rather than letting them leave with a check light permanently on that could mask bigger problems later. Just a word of advice to be very detailed and specific with what you ask them to do. read more

Took all day to analyze my problem, were late in finishing, and broke my tire pressure management sensor in the process. I'm done here.

Fine for tires, tire repair. BUT beware this business is notorious for "recommending" unnecessary repairs!!! Notorious. Just now, I asked them to fix a slow leak in one tire. They recommended a new air filter, cabin filter, and new brake fluid. Both filters were replaced 4 months ago and brake fluid, clear as water, was flushed 6 miles ago. This a brazen attempt at a RIP-OFF. read more

Very dependable, professional, clean waiting area. Held true to ETA on finishing work.

I have been going there off and on for the past 15 years. this place has gotten much worse. they quoted me 792$ for 4 brakes and rotors replacement. they charged me over a thousand when I got there. they know I'm already there and don't have time to go anywhere else. furthermore, while they were doing the state inspection they told me I need struts for 1600$. I knew that was bogus because I have been at the dealership 3 months earlier and was never told I need struts. I took the car elsewhere and it passed the inspection without a problem. This place is becoming a rip off place. They know you live in mclean, you probably have money and don't have time. They try to rip every penny out of you. read more

We took in my wife's vehicle for an engine misfire and they replaced the entire catalytic converter system on it and charged $2,100 for repairs. Immediately after pulling off the lot after repairs the light came on again for the same issue. After bringing it back in the said it was the engine which the would have known had they read the codes beforehand. Additionally they said there was no oil in it when there was, and the only way they could have checked it properly was if they drove it which they did not since it could not be driven. They refused to reimburse for misdiagnosed repairs read more

We had a great experience! We called on a federal holiday around 3:00 and asked if we could get a same-day alignment. We were told yes, just to get there by 4:00. Jeremy was super friendly and helpful. Our car was in and out quickly. We appreciated them fitting us in, their prompt service, and most importantly, being made to feel like valued customers. Looking forward to doing more business with this location in the future! Also - took advantage of their lifetime alignment program, a real deal! read more

Called to purchase a set of tires and schedule an appointment to have them installed, balanced, etc. Said they'd call later that day or the next to let me know when to come in. The first flag was when couldn't tell me whether their own brand tires, ordered by them and installed by them, would be raised white letter or not. Second flag was that he didn't seem concerned either way. Well, for a $1000 purchase, it matters to your customer, guys. Regardless I never heard from them again, so I'll be going somewhere else. Probably dodged a bullet anyway. Apparently they don't really need the business. Update: As you can see below they responded and asked me to email them privately so they could "escalate" my concern. Did that, and...nothing. Hard to believe they're still in business. Update #2: So after the above update they contacted me again privately to ask...again...that I email them at the ironic socialcare@bfrc.com. So I did and, no response. Curious how long they'll keep this up. Shameful. read more