"Keep calm, the mechanics are here to fix it!" After driving more than three thousand miles, all the way from Las Vegas, Nevada the tires are making a noise. No one wants to walk . We have the extended tire warranty and this is why we are here. Tire issues here's the place . It's customary to make appointments these days for all services. I phoned the business and was connected with Seth. He was so helpful and impressive. All the information that he provided saved the day. Thank you Seth. Now I reside on the Indiana side of the Kentuckiana area . This Firestone is in Louisville. They could find no appointments, and when you search for a Firestone they have no badges company stores on this side that are not franchises. To the points he mentioned that Tires Plus here on my side of the Ohio River is actually Firestone. Woohoo! Seth gave me the contact info for the Tires Plus and was able to make the appropriate arrangements at that facility and stay close to home. When you're in need of tire service, Firestone it is. Thank you Seth you're a life saver and great service human that is so kind. read more

Absolutely the worst customer service and people I have ever come across. My car was broken into while at their shop and when I called the manager to discuss he was never told about this and then sent me through the claims department. They tried to say I was at fault for not locking the car and it was on me now and I would get nothing when the day I picked it up the car was unlocked. Overall they suck, Shawn is a clueless manager, and Jessica and Mike at the front desk don't even communicate anything to one another. Lastly Logan the car mechanic I know it was you who left my car unlocked so make sure you get some practice on locking doors because you clearly suck at that and make sure if you have to go here just ask for Logan to stay as far away as possible. Also they just smoke cigs inside the garage with the cars so not surprised they don't want to take blame. read more

Brought my car in for multiple repairs this summer. Techs left oil buildup in the engine bay after replacing the valve cover gasket -- that oil soaked and destroyed my brand new serpentine belt within weeks. They also left my washer fluid reservoir cap off after the service. A separate Firestone location confirmed the belt damage and put it under warranty. Also found no oil on my dipstick despite a recent oil change done here, meaning I had been driving with critically low oil for weeks. I have photos and inspection reports documenting everything. Sloppy work that created more problems than it solved. read more

Great experience! Seth was amazing and helped my mom and I with our getting everything squared away. Prices are not bad at all. We had to come back later and get my spare taken off that had gotten stuck. Thank you for all your help today! read more

Came in for a set of tires, I saw they had a decent price for my jeep. I dont know the name of the guy who helped me but he was cool and seemed happy to help me out. I cant say if the work was done in an appropriate amount of time or not, because it was blisteringly hot the day I was there so I couldnt leave to walk around (which is what I normally do to kill time) and my phone's battery was low so I really just had to sit and stare in the lobby which of course makes it seem like time is endless. But I am very happy with the work and would certainly use them again. read more

I came in for a broken valve on my tire as well as a problem with another one of my tires. They took longer than they quoted me, but they completely rectified that with their decision to not charge me at all for their services. They also fixed all the above problems. Definitely recommend them for their service after this experience. read more

To start off, if it tells you anything, I went here a few weeks ago and I'm now having to go get my car fixed again. They were unclear how long it would take for my car to be fixed. I asked to have it back by the next day, which they agreed to. It took 3 days and me calling them multiple times for updates. They didn't even look at my car until the night of the 2nd day, which was when I asked for it to be done. I also asked them to look at one of my tires because it was losing air faster than the others. They refused to look at it and said it was just from the weather. It's wasn't. I'm getting it patched today because otherwise I have to fill it with air every few days at this point. There's an issue with my suspension that they didn't even notice, as well. I almost picked up my car without them fixing it at one point. I kind of wish I would've. read more

Get workers or stop making appointments made an appointment and work couldn't be done, made another appointment and even left car overnight only to be told still not ready. A/C must be really difficult to do. read more

Lee I have a reference number for my complaint with no resolution I received the reference number (2906476) and no one has followed up with me. Again I believe these are predatory practices by your establishment and I plan to follow through to see a resolution. Paying customers deserve to have the issues they pay for addressed and not be subjected to trumped up charges to make a buck instead of just fixing the issue. Brian was very disrespectful and quite frankly unhinged he isn't fit to work in customer service. read more

Steve at Firestone / Saved the day with on the spot help resetting our trailer hitch so the lip was down. Thank you Steve!

The people at this business were efficient kind and helpful. Thank you Roger for helping me and taking care of my tire issue.

I've had great experiences here. The Outer Loop location is closer to me but the service there isn't exactly friendly. Having a Firestone card, I started going to this location and have been going to this one since. After hitting an ugly pothole Monday night, I noticed my car started pulling to that side. With multiple trips to Northern Kentucky coming up, I decided it was worth it to go ahead and get my car looked at rather than risking it. I called the store and spoke with Mark. He was able to get me an appointment for the same day. After a thorough inspection, they corrected my alignment and also hammered out the wheel frame that was also bent. Instead of pushing me to replace the wheel frame at that moment, it was put on the rear of my car. I left with the knowledge that I'm safe driving my car and that the wheel base can be replaced in the future. I like going to this location because they are upfront and honest about repairs that are needed. If it's not 100% necessary at that moment, the employees will give you an estimate of when it will need to be repaired. I know that before I get my tires rotated again, I will need to replace the wheel. I appreciate the honesty and I will continue to frequent this location. read more

Came in with a coupon for their $30 oil change and asked them if they could diagnose the source of some bad road noise during their inspection. Since that would require taking the car on the road, I needed to pay $20 for the full inspection not just the complimentary one with the oil change, which made sense. They called that same morning to diagnose a bad rear wheel bearing, which is what I thought it was. Parts and labor were $375. Labor was $129 for 1 hour and the Moog (good brand; should be used for wheel bearings!) wheel assembly was $245. The labor was fair; the parts were marked up by $150 (the assembly is $100 at Advance Auto), which was disappointing. But overall, I (and my go-to car consultant) felt that the overall price was acceptable especially since the work would be completed by end of day. Shop charges were $10. Everyone was nice and polite. And my road noise is gone! Overall, this was a trip to the mechanic that I feel good about. read more

My tire patch took a while but Tim was nice! I dropped it off in the morning and there was a little issue with the approval process.

This place is just insane, if I could give "zero" stars I would. Very incompetent staff. I've been waiting for over an hour and the employees (4 I counted) plus the guy who is a cashier just chillin' by one of their cars turning it on and off... WHAT THE HELL!?? My time is not important?? There are 7 cars "being taken care of" and nobody working on them, including mine. When I approached one of the cashiers to inquire about why it is taking over two hours (yes, time went by before I made a big deal about it) for a tire replacement his answer was: "we have to bring the tire from another store".... wait, what? Nobody said that to me neither I had the time to wait for it!!! Oh, and the manager is sitting in his office with his cute red polo, prolly on FB. I am attaching pictures of it. Upon leaving they didn't returned the wheel lock, and when I asked for it they had left it attached to the rim!!! Wow, this was certainly my last visit to a Firestone dealer, what a FIASCO! Not to mention that I am still skeptical of them changing a 1 year old tire (20k miles on it) because the nail was "on the side of the tire", it was not but they insisted... i added a picture of the tire too read more

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Let me begin my review by saying, I only go here for tire issues. Flats, replacements, that's all! Nothing against this business or any other type of business like this. Some car work I can do on my own. Other car work I like to take to a dealership or a local mechanic instead of corporate tire/maintenance place like this. For tires... this is a good place to go. The staff has always been nice. When something goes wrong with a tire, I always expect to replace the tire. Even when I go here & tell them let's patch it or replace it... as long as it can be patched, then they patch it. So the honesty goes a long way. Some places could definitely take advantage of their customers but not this place. It wouldn't have been anything for them to just replace the tire & charge me more, but they never do that as long as it can be fixed. I did take off one star because when going here, you will wait. I normally set an appointment. With that being said, I'm still there for 1-1 1/2 hours. Not a huge deal, but I've heard other walk-ins having to wait for 3-4 hours(depending on what they're having done of course). This is a very busy location, so the earlier you go the better off you are. If you do have a lengthy wait time, be prepared to walk somewhere in downtown & grab a bite to eat. For the foreseeable future, this will be my place to go when I need new tires/flat repair. read more

Well I just wasted about six hours with this place. At one time they were pretty good and I was a loyal customer but now I don't know. I scheduled an appointment on Wednesday to get my car looked at Thursday. This place is usually too busy to take an unscheduled drive up. So I schedule online and "Tim" calls me back to say they're not open at 6am. I know this because one time I scheduled a 6am appointment ant there's a guy in there behind the counter and won't open the door. So anyway Tim tells me I'd have to drop my car off Thursday morning but it won't be looked at until Friday because they only have one diagnostic guy and he only works 8 hours Monday through Friday and he already has an 8 hour job scheduled for Thursday. So I ask well then why can't I drop it off Friday then? Well he says to make sure I get it looked at on Friday. So I ask in order to get it looked at Friday it has to sit untouched all day Thursday? He says yeah, so I ask if you have one diagnostic guy and he's booked for 8 hours Thursday and only works 8 hours, why then do I need to leave my car all day Thursday when we both know it won't get looked at? He has no response. So I confirm that I will drop my car off at 7am Friday. Friday morning I drop my car off with someone other than Tim and walk home in the cold and snow and wait for the call. The call comes at 1pm with Tim telling me they couldn't look at the car. (It wouldn't surprise me if Tim was the diagnostic guy). I guess that 8 hour job turned into a 14 hour job. So I walk back and collect my keys and drive home a lot more frustrated than I already was. Like I said, this place used to give good service. I also notice that everyone has changed since I was a regular here. Maybe it's time for them to clean house. Or just shut this place down and save what's left of their reputation. read more

Hit a nail in my tire. Mike was beyond friendly and patient with us. Really appreciate the last minute help as out-of-towners.

After calling and making an appointment, and making sure they would have the tire I wanted, in the size I need, I arrive on time, and after taking my keys and pulling the car into the shop, they come over and start trying to sell me a more expensive, yet not comparable model. After telling then I want the tires I requested, they tell me the don't have them. What was the point in calling and making an appointment, and telling them what size and model of tire I wanted, if they weren't going to order them, and just try to sell me something else instead? read more

This review is the the East Broadway location in Louisville. I have a home in Dallas, TX and one in Old Louisville. The Dallas Firestone team is awesome and very caring. The East Broadway Firestone is full of rude uncaring technicians. They sometimes didn't follow through with their commitments to complete my scheduled work requests and have no problem telling I needed to come back the next day like I don't have a life, job and other responsibilities. I personally believe one of their workers who I experienced as a spaced out, rude jerk intentionally did something to my vehicle to make fluids leak into the engine, I have been unable to drive that car since. I think they clean house and bring in another, better trained, more competent and customer-focused team. read more

I agree with other reviews. If 0 stars were an option, I would give it. Staff at the counter was rude and seemed to assume that my questions were a preamble to an argument which they were ready to have. Didn't lube the chassis though it was a part of the standard procedure. The reason given was that it was inaccessible, but the vehicle is a jeep cherokee with all service points easily accessed while on a lift by design. read more

Firestone Complete Auto Care - Back in the bay to do what they claimed impossible. - Tires Near Me - Louisville, Kentucky

I wish I could give this store less than 1 star! I refused to take my vehicle here ever again after they messed up my brakes & tires. My husband continues to make the mistake of taking his car here (some ppl never learn). Today he made an appointment & dropped his car off for a simple oil change. 3 hrs later, still not done & they said it may not be done tonight!!! What?!?! How is this even possible!?! It's ok firestone we can go without our car, no problem (insert sarcasm!) PLEASE DO NOT TAKE YOUR CAR HERE!! Even for the simplest task! read more

So I am from out of town, traveling with my daughter and I get check engine, trac off, and 2LO lights on in my Tundra. I had read that disconnecting the battery and reconnecting would clear the lights. I called and spoke with Nick and he said to drop by and they would take care of me. Diagnosed within 5 mins and out the door within 20 with no charge. I will be going back to these guys and cannot thank them again for such outstanding service. GREAT guys!!! read more

Brian and Mark really saved my friends and I today. After popping one of our tires 4 hours away from the airport we had to be at, we were really stressing how we were going to get home. When we first arrived we had explained our situation to them, and they had told us that our car would be ready by 6; very close to the time our flight had to leave. We sat in the waiting area very anxiously, and no more than 30 minutes later they gave us our keys and wished us luck in catching our flight. To summarize it all, Mark and Brian saved 3 of us from spending $300+ each on flights back home. Best customer service ever. read more

Sug and Juan had me out with new tires on in 30 minutes. I've been going here for years and the service is always outstanding.

Highly recommend this Firestone! Great service from a friendly and professional staff. I was visiting from out of town and had a piece of metal in my tire. They were very busy, but the manager personally fixed my tire so I could rejoin my group. 5+++ stars!! read more

Because of the wonderful staff at this Firestone location, I had a bad situation turn into a good outcome. On my way to work, my scrape plate began to drag after a recent oil change performed by a different establishment.This Firestone was within 1 mile of my job and I did not want to ruin the part. I was told the staff that they must not have secured the part after the work was done. This happened on a Saturday and that they would be able to take care of me. I was pleasantly surprised when they called to let me know my car was ready and there would be no charge. Thanks a bunchI read more

I had a great experience here! They patched up my tire for me really close to their closing time with no complaints. I was really expecting to have to purchase a new tire and it would have been easy for them to tell me to do so, but they were able to patch it up for me at a fraction of the cost. 10/10 would recommend! The manager was Mark and he was super helpful! read more

Not the cheapest since it's a chain, but that's to be expected. Had a great experience with a mechanic named Troy, diagnosed my problem quickly on a Sunday morning and had the car ready to go by noon. Could have gone in for a full head gasket replacement given the issue (bad oil and coolant leak from the block), but he quickly isolated the problem as a valve in the front of the block and a worn coolant hose, much cheaper than it could've been. Friendly service as well, even helped me with a window issue for free prior to leaving. Thanks! read more

We were traveling from Nashville, TN to Bloomington, IN when our brakes locked up. They determined our problem and replaced the part, and we were on our way in less than 2 hours. Very friendly and made us feel like we were a priority. Thank you!! read more

I was in Louisville visiting my daughter and realized that she was desperately in need of a couple tires. We went to Firestone since that is where I purchase my tires back home. Turned out upon inspection of her car, she was desperately needing 4 tires along with brakes and rear rotors. I didn't know how we were going to be able to cover all of what she needed. Brian worked with us to be able to get her car safe and travel worthy. He and the other employees went above and beyond my expectations of good service. I will continue to be a loyal Firestone customer! read more

If I could give zero stars I would. The customer service I received was embarrassing. This company acted like they could care less if they got my service or not, and let me tell you I did not let them get a dime from me. I had a screw in my tire that I needed patched, maybe a 10 minute process... I arrived at 5:41 and they close at 6. The man literally laughed at me and informed me I was too late and he would see me the next day. I was not asking for service that would take 2 hours. And I did not return the next day. I took my business elsewhere. read more

If I could give 0 stars I would. Please avoid this place. Broke off a part in my hatch. Didn't tell me about it until I noticed and confronted them. Just kept telling me I broke it. (They tried to glue it) also rummaged through my vehicle. Please take your vehicle elsewhere. read more

Very poor Customer Service! Gives you a price comparison and places the higher price tires on your car. Wow! Then when I noticed the trick they pulled.....told me how much of a deal I received because I applied for the firestone card....Yeah Right.....I will never be back to 401 E. Broadway.. read more

This shop is clearly small, shorthanded, busy and position in the middle of a difficult area of town. However, the service technician, Troy, gave us great customer service despite the odds. We came in with loose ball joints, worried about towing down the freeway with this safety issue. Somehow, this team found a way to fit us in, address our needs, and treat us with respect. Ask for Troy, or Jesse. read more

Very poor service. Service people slow and uncooperative. Cocky attitude. Acted like they didn't want to do warranty work. Took over FOUR hours of waiting to get a tire replaced, rotation and balance. This is a disgrace. Spent our entire day waiting. Waiting area was filthy. read more

I was in Lousiville for one night with a 9 hour trip ahead of me. My front right tire had a slow leak that I had to fill twice the night before. Firestone was near the hotel. I explained my situation. They had my car for two hours and eventually told me there was nothing wrong with my tire. I again explained my experience from the night before. The manager went back to look at things. He told me there was no leak and the tires were fine. He said they were all underinflated and they put air in all of them. He did not charge me for this service. Within a hour out of Louisville the next morningthe right front was flat again. I got home with Fix-a-flat and prayer. I guess I was wrong in assuming a tire shop would know how to check a tire for a leak. Certainly,in retrospect, not this one. read more

I'm shocked at the poor reviews for this location. I was recommended this place by my brother who worked nearby at the time. That was almost 10 years ago. I got new tires there and had sporadic work successfully done there for years until I got a new car which is still under warranty. The work was always at a fair price and I found the staff pleasant. Yes, it would be a wait but that is often the case with car/tire repair so I would often drop off my former car and leave the key with instructions. They would always call me the next day with ways they could fix it and price options to get the car back in shape. And the prices were good, comparatively. I have sent several friends there and they still currently use this location. They too find them efficient and reasonable. Once my current car gets older I too will use them again should I need maintenance or tires, etc. read more

Unfortunately, I've had a slew of bad luck with my vehicle over the past couple of months. I have taken my car to Firestone for all of the issues and I have been very satisfied with my experience. All of the staff I encountered were friendly and knowledgeable. Even better, they have gone out of their way to give me the best deal possible each time. Hopefully it will be a long time before I have to see you guys again but I wanted to let you know how pleased I was! read more

I dropped my car off because it was not starting and they have been pretty thorough with me calling me and giving me updates only to find out that apparently my car forgot my keys code and I asked how does that even happen and they were not sure which is fine but it's $100 to inspect my car and then it was another hundred dollars to re-program a key and they never took it out on a test drive which is weird because I feel like if you're having trouble starting a car you would take it on a test drive to make sure everything's good so I went to go pick up my car and the guy told me as he brought up my car that he wishes that he took it on a test drive because my brakes sounded crunchy and that something that should be looked at and he wish that he would've taken the car on a test drive so he would've known and they could've looked at it. And the part that bothers me is I'm a full-time student and I also work full-time so I don't have random hundred dollars to throw out to get my car just looked at so it's kind of irritating that they didn't test drive my car while it was already there and I was having trouble with it starting in the first place I think next time I'm just going to have to find a mom and pop shop to have my work done at. read more