BEST in service Best in quality my car goes no where else super accommodating I tell all my…read morecolleagues

Never even responded to an estimate Pictures sent vin…read morenumber sent Absolutely no response after 3 days

I used your service, and unfortunately, I cannot say that I was satisfied with the experience. The…read moremechanic, Keon, came to work on my car while I was at work, so my wife was present and communicating with me by text about what was happening. I was charged $523.05 for the brake repair, but the work was not completed properly. While he was working on the car, I asked my wife to check with him to make sure he had finished the job and to ask her to test the brakes to confirm that everything was working properly. She texted him asking for an update, and his response was, "Update on what?" as if he was not working on her car. When she asked if she could test the brakes to make sure they were working, he told her that the brakes were bleeding and that it would cost an additional $200. He then left without completing the job. After I got off work, I went with a mechanic friend to inspect the car. I was told that the brake job had not been done correctly. According to the mechanic I spoke with, this should have been a simple fix if the original work had been completed properly. I then tried calling your company to discuss the issue and ask you to come back and correct the problem, but no one answered the phone. I paid $523.05 for a brake repair that I expected to be completed correctly. I should not have to pay additional money to have the original job properly finished. I am also very concerned about the way my wife was treated while I was at work. I feel that she was taken advantage of because I was not there. The area where the work was performed has more than 200 cameras, so there should be documentation of what happened and how the work was performed. At this point, I am asking that you either refund my money for the unfinished and improperly completed work or contact me to resolve this matter. If we cannot resolve this issue, I will consider taking the matter to small claims court. I paid for a service to be completed properly, and that is what I expect. I hope we can resolve this situation without having to take further action.

Chevy truck would not start. Christian diagnosed the problem within 20 minutes and corrected the…read moreproblem. Very courteous. Good communications & explained the problem and how to reduce chances of recurrence. i highly recommend this company.

I stopped in today because of a problem with my 2010 Toyota. I was fully expecting to sit all day…read moreand have to "take out a bank loan" but he replaced the parts in less than an hour and the price was unbelievable! Rod is the best

They misdiagnosed an issue with my vehicle. When the repair they made didn't fix the issue, they…read morerefused to credit the money towards the correct repair. When I asked them to do so, the owner became very rude and belittling. I used Rods for a while but won't be going back.

The only place I would take my cars for repairs. They have serviced our cars for more than 13…read moreyears. They frequently recommend NOT to make repairs that would not make sense or that can be safely deferred. I would not take my cars anywhere else.

This is my first time using this business. It was recommended by another auto repair shop who was…read moreunable to fix our car. They didn't have the available means and thought it would need to go to a dealership for repairs. The dealership (we tried four) couldn't get us in for weeks. SMI was able to accommodate us within a few days. The workers here were very quick, professional, and didn't try to get us to spend unnecessary money. Prices seemed extremely reasonable. They have great communication. They have earned our future business, and I look forward to working with them again (although hopefully not soon).

Very kind, quick, and they actually care about you! Owner is very active in your service and…read moreexplains it every step of the way!

I'm 78 and am very wise because of it. I've dealt with…read moremany repair places in greater Louisville area in my 51 years living here. I've taken six vehicles to Certified for repairs over the last 10 years since moving to Oldham County. Since Steve sold the business a year or more ago, I was a little apprehensive to say the least because the service had been exceptional. Steve assured me I would get the same service from Nate, the new owner. There's been a huge turnover in the last year due to retirements, health issues etc. However, I still take my vehicles there because the service hasn't changed. Just as promised. The main replacement personnel are just as good or better. Honestly, integrity found there. They warrant their work! The two negative 1 Star reviews should be ignored. There must have been some miscommunication going on there in both those cases.

Soon after posting, willing to schedule me next day. Open earnest reply. Nearby my home .Despite me…read moreposting late on Thursday.

Unable to perform a time cert repair for stripped spark plug threads. So if any of yall have the…read morenotorious spark plug blow out on ford 4.6 or 5.4 engines this shop will be no help to you.

Sunday my SUV's right rear tire went flat, AAA installed my spare, but I had to get the regular…read moretire fixed. Monday morning shortly after 7:00 a.m. I called Wildt and asked if they would repair my tire. In a very courteous manner the gentleman who answered my call stated that if I brought in in then it would be repaired and ready for me to return between 10:30 a.m. and 11:00 a.m. Upon arrival, the tire was taken -- my information given and that was it. At 10:45 I returned to the station. I was shown what was removed from the tire and presented with the cost of the service. The repaired tire was installed on my vehicle, the spare and all components carefully placed in required positions. The gentlemen treated me with dignity and respect along with what I considered to be a fair charge for such a valuable service. All of this also took place in over 90 degree heat. So based on this one service I will not hesitate to return when my vehicle needs future service.

we we're trying to take a motorcycle to this shop but they were closed, so they not only didn't…read morework on my motorcycle they had it impounded what scum they are ignorant greedy backyard mechanics BEWARE THEY WILL RUIN YPUR CAR

I had a small oil leak and my husband's car engine light had turned on and we took both our cars to…read moreReece's because it was the closest place to our house. You can tell the place is close knit and run small. They took great care of our car making sure to look at everything besides what we came in for. I felt like their prices were very fair and they did a thorough job. They did take a while but it was a very busy day and they let us know ahead of time it would be a long wait. Fun note: they have a giant aloe plant in the window and lots of baby aloe plants from the big one and if you ask about it they will literally give you a baby aloe plant! So I might have had to pay for my car to get fixed but at least I got an aloe plant! Pro tip: this place is right next to my FAVORITE coffee shop so if you go here you can just walk across the road and hang out at Sunergos while you wait. Pretty awesome set up.

I will not use Reece any longer. History of mechanics not knowing how to fix an issue, extremely…read moreoverpriced, trying to return vehicle with problem not resolved, getting vehicle back with additional problems that were not there prior to their "service." And similar to other reviews, getting treated like I'm crazy, it's not their fault, they did not cause additional issues, etc etc. Do not recommend and will not be using any longer. And I live in the neighborhood. Hate to have to go somewhere else that is inconvenient but can't stand the treatment from this shop any longer. And the drain it puts on my bank account with any small problem. Just bite the bullet and take your car to the dealer. At least it will get fixed correctly.