In my opinion, Integrity Automotive definitely lives up to their name. When I was experiencing a…read morestalling issue with my SUV, they were able to get me in as soon as the next day with same-day drop off. They looked over my car first thing and gave me a call to discuss their recommendations. They started with the easiest and least expensive option to troubleshoot my problem, and did not try to sell me on thousands of dollars of things that might be the issue up front. It turns out, thankfully, the easiest solution worked, and I was able to pick up my car the same day. Few places, in my experience, provide this kind of conscientious service any more in the automotive industry. I am really grateful to have found them.

can't believe i haven't rated this place yet -- my favorite place to go for car troubles…read more reasonable prices, guys who will explain everything to you (even if you're as clueless about cars as me), fast turn around times, and full communication throughout any service process. i'll be moving away from the pewee valley area, but i will totally still be making the trip out here for all my car needs!

Fast, friendly and very fair pricing…read more Great addition to Crestwood and I would highly recommend giving them a chance to earn your business. The complimentary shuttle is a great touch as well.

They did a diagnostic and charged me for it. I had to have my car for the weekend so just opted to…read morehave the main problem fixed so I could drive it and decide on further action. They deleted access to the diagnostics that were texted to me. I paid for the report---why did you delete the report and estimate from my phone? I forwarded it to a family member and hers is gone too??

I use to use them over Clarksville VW, do to price(2012 Passat TDI). Unfortunately, recently (6/26)…read morethey wanted to charge me almost $300 to pull a code for a transmission light on my dash(car runs great). It's probably a sensor, but when I asked if the $300 would go towards the repair, they said NO! So a sensor that probably cost less than a $100 and an hour labor($150?) to replace will cost me over $550? My local mechanic always roles over the diagnostic cost into the repair if I have them do the work. Most of the time he doesn't charge a diagnostic fee if I chose not to have it fixed, if he had less the 30 min in the diagnosis.

Great local business, just started visiting them when I bought an Audi and they have been great…read moreever since

When I called to schedule my tune up for my mini cooper, they were quickly able to get me an…read moreappointment for the next week. I was provided a loner vehicle to drive while my car received maintenance. We agreed what would be done prior to the service, and that was exactly what was done. It took less than 24 hrs to complete my service. They gave me locally made chocolate chip cookies and a bottle of water. My car is driving well. I'm so happy there's such a nice place that provides excellent service for my mini cooper, locally!

Came in for service inspection to determine clicking noise in front passenger area wheel. Turning…read moreWrenches performed their diagnostic in a couple hours and had an answer to my problem waiting for me. Great customer service...I was greeted with water and cookies upon pickup which was a nice touch in my opinion. Little things go a long way in this age. Definitely recommend these guys:)

So, we a found a vehicle online(Nissan Armada) that we were very interested in. We contacted…read moreCrestwood Auto and dealt with a man named Junior. We told Junior we were interested in the vehicle but we would be driving from Saint Louis(4 1/2 hour drive non stop) so we wanted to make sure everything was okay with the vehicle before making the trip. After a few phone calls and text with Junior, he assured us the vehicle was outstanding with NOTHING wrong. We make the trip and took the test drive. 4 things right off the bat are wrong. #1: The check engine light is on. We drove the vehicle to a nearby Auto Zone and had them run the free engine light check on it. Came up as (P0021) which has something to do with the crank shaft. Maybe it was just a bad sensor? Maybe it was worse?.. I don't know. #2: As we were getting the test done at Auto Zone we all noticed a loud buzzing noise from the engine, we pop the hood and the Auto Zone worker said it was probably a belt or pulley making the noise. #3: The passenger air bag light was beeping on the dash. Why was it beeping? I don't know... #4: The DVD player screen did not work, the sound worked great but the screen would not turn on. We return from the test drive and tell Junior the things we found wrong. Junior said the check engine light was not on the day before and neither was the Passenger Air Bag Warning Light... he was just dumbfounded at how they both magically appeared this day. As for the loud buzzing noise coming from the engine that the Auto Zone guy said sounded like a belt or pulley... Junior said it was "supposed" to sound like that and everything was fine! As for the DVD player, Junior did not know about that either and it was a complete surprise to him that it did not work. Junior didn't really know what to do about all the things I had pointed out, all he could say was "make me an offer"... Really?!.. make you an offer? We drove down there with virtually a blank check written to us by our bank and were really excited about driving this vehicle home. We feel totally disrespected and are in total disbelief that someone would treat us like that. We specifically asked multiple questions to ensure everything was okay with the vehicle before we made the trip and we were obviously lied to repeatedly. I find it EXTREMELLY hard to believe that he was totally unaware of all four of these things before we got there. If I could have given this business Zero stars I would have, please don't make the same mistake I did and avoid this place at all costs.

We found a 2014 Chrysler Town and country that was priced really well online. It only had 108,000…read moremiles on it with great tires and ran smooth. I worked with Brad Miller and he was really helpful and knew a lot about the vehicle. They were flexible and helpful at all turns and allowed us to take the vehicle to our mechanic. Just a few minor things with the vehicle that needed fixed but got a great deal on the vehicle. Highly recommend.

Soon after posting, willing to schedule me next day. Open earnest reply. Nearby my home .Despite me…read moreposting late on Thursday.

Unable to perform a time cert repair for stripped spark plug threads. So if any of yall have the…read morenotorious spark plug blow out on ford 4.6 or 5.4 engines this shop will be no help to you.

The only place I would take my cars for repairs. They have serviced our cars for more than 13…read moreyears. They frequently recommend NOT to make repairs that would not make sense or that can be safely deferred. I would not take my cars anywhere else.

This is my first time using this business. It was recommended by another auto repair shop who was…read moreunable to fix our car. They didn't have the available means and thought it would need to go to a dealership for repairs. The dealership (we tried four) couldn't get us in for weeks. SMI was able to accommodate us within a few days. The workers here were very quick, professional, and didn't try to get us to spend unnecessary money. Prices seemed extremely reasonable. They have great communication. They have earned our future business, and I look forward to working with them again (although hopefully not soon).

I had a low tire and stopped into Ken Towery's on a Sunday afternoon to get it checked out. They…read morefound the slow leak in my tire, patched it, and sent me on my way. It was great service, my first time there, and I'm likely to go check out their new tire options in the future because they did me a solid. The waiting room and restroom could use some surface cleaning, thus the 4 star versus 5.

Ridiculously expensive!! A repair that should have run $200-300 I was charged $800 for and had to…read moreleave off many items off because my original quote was close to $1200. I will have to take my car else with reasonable prices to complete the repair correctly. I had no choice but to get back on the road. Would highly recommend going elsewhere

Chris was great. He got me all fixed up from ice damage under my car and also got some new tires…read more Very fair pricing and nice people. I will be back for sure

I scheduled an oil change to be dropped off at 7:30. Got there at 7:40 and the doors were locked…read moreall the lights were off and no one was there. I waited until 8:05 and finally left. No one showed up. Both the online appointment scheduler and the sign on the door indicated they opened at 7:30. On a separate occasion I brought my car in there because the Auto function on the climate control was not working. The replaced a thermometer near the windshield. Cost almost $800. Did not fix the issue at all. I will never be back to this store despite it being right down the street from house.

Very kind, quick, and they actually care about you! Owner is very active in your service and…read moreexplains it every step of the way!

I'm 78 and am very wise because of it. I've dealt with…read moremany repair places in greater Louisville area in my 51 years living here. I've taken six vehicles to Certified for repairs over the last 10 years since moving to Oldham County. Since Steve sold the business a year or more ago, I was a little apprehensive to say the least because the service had been exceptional. Steve assured me I would get the same service from Nate, the new owner. There's been a huge turnover in the last year due to retirements, health issues etc. However, I still take my vehicles there because the service hasn't changed. Just as promised. The main replacement personnel are just as good or better. Honestly, integrity found there. They warrant their work! The two negative 1 Star reviews should be ignored. There must have been some miscommunication going on there in both those cases.