Had an electrical wire that was frayed. They fixed it so I didn't have to use a paper clip to start my car. The price was more than fair.

My 2010 F-150 King Ranch was jerking extremely hard, bucking like a bronco, so I took it to this Firestone. Without even inspecting it, the manager Doug sent me away saying it this was undoubtedly a transmission issue. I monitored it closely and went to get an oil change at the D'Iberville Walmart. I was shocked to learn they wouldn't touch my vehicle because my oil plug was completely stripped causing my oil to leak out slowly over time. I then took it to the local Ford dealership and they told me the stripped plug could indeed cause my truck to do that if engine components weren't getting lubricated. I took my truck back to this Firestone on KAFB, and had them change the oil and give me a new plug. The tech there reported the oil changed was extremely sludgy (burnt-like). They were very hesitant but I forced them to dig my stripped plug out of the trash and give it to me. My truck was apparently knocking that hard because my engine was getting burned oil. My truck has been running poorly and jerking hard ever since, and I am positive this poor service is the culprit. Poor, poor, poor. This was awful service all-around. If I could give this Firestone any rating, it would be zero or 1/2 for bad management, quality assurance, and oversight for a simple oil change. It tore my engine up. I'd also give 0 or a 1/2 for the manager giving bad advice and pushing me away when he told me it was a transmission issue without looking at it first. read more

Firestone Complete Auto Care - Stripped oil plug - Tires Near Me - Keesler Afb, Mississippi

Please please do not take your car here I read a review which someone stated it's cheaper to take it off base Push it off if you have to They couldn't be more right 648 total 478.99 f a Duralast 15640 Alternator Auto Zone sell its for 229 If they used the SPRING2023 20% off delivery it would be 183 130+ labor for something that pptakes 30 minutes 35 electrical test Um hello it was a bad alternator you really need to do a test to see how drained the battery is And instead of plugging it up to a charger they let him drive off after paying 648 with a drained battery A brand new battery bought last week This is a business on a Military base so it stands to reason most customers are men and women in the military And this is how they are treated an upsell of 50% for an alternator This is the kind of company you want to be? This is the reputation you are going for My son had no choice really his car died right outside the gate Had to be towed somewhere He can't work on his car on base Being from out of town you would think Okay a repair shop on base they won't treat me unfairly That the grosses understatement I so mad I couldn't be more disgusted They didn't even give him a receipt I had to call Who doesn't provide a receipt These people A business who hopes you won't ask for one To have proof of how royally mistreated you were One attached photo is of the regular price One is with the discount and core charge added read more

Firestone Complete Auto Care - Tires Near Me - Keesler Afb, Mississippi

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It may have been great timing that I found myself needing an oil change during a coupon week. The great thing is that the associates will automatically apply the coupon savings for service members if there is one already in place. I paid $35 for synthetic oil (usually ~$45). Definitely would recommend. ADVICE: Call ahead for prices, they might have a deal going on and make an appointment. read more

A couple of months ago my wife brought me to work since she had the car, and on the way to the base the CEL came on. After she dropped me off I asked her to go to the Firestone on base to have them see what codes could be pulled. She got there, saw 2 guys not wearing masks at the front desk just talking. She said no one else was around, and she asked if someone could look at what might be going on with the car. They made rude comments and told her to make an appointment and it would be about a week before they could do anything. #1 the base was under HPCON BRAVO, they were required to be wearing masks inside. They broke the base commander's policy. #2 They were rude to my wife, and refused to help her. She had to drive to Autozone to get the codes checked. I will never ever use this firestone. read more

Always very professional. The entire team is friendly, professional and will not try force unnecessary work. I only wish they provided more services. read more

I bought a set of tires from this shop a couple of weeks ago. I didn't like the ride comfort of them. Doug, Josh and the other guys tried re-balancing and stuff but ended up replacing them with a different more expensive set of tires at no extra charge. These guys stand behind their warranty. They go above and beyond to keep satisfied customers. Firestone has an excellent warranty program. read more

i had a 200.00 lift time front aligment done at firestone keesler afb i brought back three time, was still pulling to the right. i brought to another alinment co fix the first time . went back to firestone they said they won't do anything 200.00 wasted. read more

I have used the store services many times on 3 vehicles. The cost of repairs is higher than off base but I have been willing to pay the extra 25% or list prices because its convenient for me to drop of the vehicles. This time I asked about the invoice prior to having the work done and saw that I was getting over charged. I told the service tech that I didnt think it was correct and he immediately spat out " So, YOU DONT WANT THE TIRES" Almost every time I have been in the store there has been an incident with other customers where they see the price and comment on it and then are berated- intimidated enough to just leave and not pursue the issue. The sad part is, that almost all are women that are spending way to much on your services and are being treated poorly. Shame on Firestone!!! read more