Overall I give thumbs up to Sue she helped me and made sure I was taken care of in a timely manner.

Great experience. they helped me when my battery was messing up. they got me in quick and changed my battery fast. i didnt have to wait on parts. read more

I visited this store on a Sunday and was able to get in and out with excellent customer service. They definitely exceeded my expectations and fixed the issue I had with my tire. 10/10 experience! read more

I keep giving this place my fleet business out of convenience but never again. They waste too much of my company's time and money. They over diagnose and upsell my fleet management company, which I can understand. All mechanics are going to try and get approved all the repairs they can to make money. I'm not even upset about that. It's the fact that in the midst of all the upsells they forget to do the one thing I brought it in for. Now I have to take my delivery vehicle offline again to go back into the shop leaving my fleet short handed again. Their answer was I never asked for that to be done. These people are not a professional mechanic. Spend your money elsewhere. read more

Evil. They charged me $165 for an oil change & a cabin filter. The marked the cabin filter as $58. I recommend going anywhere else where a oil change should be around $60 and the filter should be $25 MAX. read more

Firestone Complete Auto Care - Example of robbery - Tires Near Me - Houston, Texas

The worst fire stone hands down !!!! And believe me i have been to my fair share !! Where to start ? Well the technicians are incompetent! And get this they are lazy too ! ( but we will use the term non motivated ) / un eager To preform basic mechanical instruction ! These goons will rob you blind ! Trust me ! And then have the nerve sell you there services to correct the original mistake after the punish your pockets !! Iam sure iam not the only customer who has had this experience ! There are others iam sure !! read more

Firestone Complete Auto Care - Tires Near Me - Houston, Texas

Truly impressed by the way this Firestone handle our repairs and helped over the phone with our extended warranty to get repairs done quickly. In addition the manager kept me updated every step of the way with repairs, cost and even there was delays. We will use this Firestone again and again because of there efficiency and clear communication. That gives me as a customer peace of mind! read more

Tiffany was great! Customer service skills are excellant. Came for inspection but will come back in future. Free coffee.. Kcup.

This is probably the best customer service I have received in a long time .. i purchased a new battery.They helped put ii in my jeep . A simple job and they have very helpful!!! I will come back for future car concerns ! read more

My tire pressure light kept coming on even after getting air at Costco. I stopped by Firestone on Fry & Saums and Yasmine checked all 4 tires and fixed me up right away. Haven't had the light come on since. Great customer service. Happy customer! read more

Picked this store location based on decent reviews on both yelp and google (sad when 3 stars is the best you can find). Dropped my car off at 10am for an alignment (I have the lifetime package) and state inspection. I was told it would be about a 3-4 hour wait -- which I'm totally ok with. Come 4pm, I call in to check on the status and I'm told "it's in line to be done next." Naturally, I think ok sure, they must be having a busy day. I come by at 6pm at closing to pick up my car and it had not been moved or touched since leaving it 8 hours before. I ask the manager and he says, "just give us 30 minutes." So then I waited and watched them pull my car in and take about 15 minutes to do the job. Of course as I'm driving home I notice that my steering wheel isn't set properly set and is slightly offset. Maybe some don't care but this kind of sloppy work drives me nuts! They basically pushed my car off till the end of the day as they were rushing to close and finish up. Probably prioritizing the cars that would make them money instead of focusing on servicing a loyal customer who has a lifetime package from before. Keep in mind I've only used my alignment service ONCE before this. Won't be coming back to this location and definitely won't be buying anything in the future from firestone. It's like finding gold when you find any firestone location with decent reviews but clearly it really doesn't hold up to expectations. read more

I'm so grateful for Norman Amaya and his team for helping me. The westheimer location recklessly screwed up a gas leak and left my car in worse condition than I left it. I had a great rapport with a former manager at Norman's location. Told them what happened and he and his team hopped into action. It took several diligent days to undo and correctly do what Westheimer ruined. Norman, thank you for the bottom of my heart for your hard work and dedication in completing the job accurately and effectively. For future needs, your store will be my source. read more

I've generally had good experience over the years at this Firestone. In general automotive repair places get lower reviews as people are surprised by unknown problems and high prices. These folks seem honest, letting me know what they see as a problem without making things up. Pricing seems consistent with others. Their service is generally quick, and my vehicle has always been ready when they said it would. I have some frustration that their inspection machine has been down for lengthy period of time, but this is likely due to the State of Texas note having inspectors available to repair it due to COVID. read more

These jokers made my 8-month pregnant wife wait outside in the heat for 2 and a half hours for an OIL CHANGE! A 2 HOUR LONG OIL CHANGE! Then had the audacity to charge $200 and not offer any consolation for the ridiculously long wait. No apology, just rude technician that acted like she was inconveniencing them by asking them to do their jobs. Will never be back to this Firestone. Shame on you people read more

We came in needing to fix our tire and they were so kind and helpful and fit us in so we could pick up our son in time. Hillary and Patrick were amazing. Thank you Firestone!!! read more

First time coming to Firestone and I am truly impressed with Patrick and the staff's transparency and work ethic. They have helped me a lot and went above and beyond for me. I definitely recommend coming here for all your car needs. read more

Patrick ( store manager) has very poor customer service skills. Also doesn't know how to use his resources there. I will never use this location again. read more

After several years it seems this location has changed its management or at least approach to management. This has become one of the very few shops I trust to work on my vehicles. read more

As with everything, it really depends on the human that you interact with and what moral and ethical level they have. To date Patrick and Charles have been the epitomal embodiment of these essential customer service skills. read more

Replaced struts which costs 1k on my Benz. When diagnostics was clearly sway bar links which costs $100; rattling noise. Tried to hide the fact of replacing the wrong part by replacing the sway bar link for free and holding my car an extra day. Either bad techs or shady business practices. Either way would never return or recommend.. read more

Rarely do I post anything anywhere. But for the second time now I've had a great experience with this firestone. Patrick the manager saved the day once again. My wife's battery died across town in her Cadillac. I was able to get it jumpstarted drove it straight to the fire stone. On the way there I called Patrick and Patrick had a battery waiting and Had it installed within 20 minutes of my arrival. That's the best service I've had in years. Thanks Patrick, this store is much improved! read more

Worst customer service. U have to wait 4-5 hrs to get a small fix for your car. And they hardly have 4 chairs for customers to sit. read more

Over all very nice customer service. I was upset they set up appointments and don't give the courtesy to call that the machin is not working on the day of the appointment. This was an unconvinced. I gave them another shot and I ended up with a stirring wheel scratch when I made an inspection with firestone at this location. I went to talk to their manager but no help who could of done it I'm very particular about my car and I notice things seems like they didn't want to own up to the mistake. read more

Called and I was advised if I arrived before 9'am on Sunday I could get an oil change asap. I've been a long time customer there. My daughter shows up well before 9 am and they tell it would take " hours" DONE. No longer getting my business and I'll make sure to NOT to recommend them! read more

Even though I made an appointment in advance and they didn't have my tires in stock, I'm still giving them 5 stars for their excellent customer service. They gave me an alternative replacement that was better at the same price. Had to wait longer than I expected because they overbooked their appointments for the day and had employees out unexpectedly. Still appreciate the service. read more

Thank you for working me in for a flat tire and an oil change so quickly today. My mechanic, Dakotah was accurate in reporting me a time that I would be out of the shop, and assisted me with getting everything in working order prior to making a drive to San Antonio this evening. I really appreciate it read more

This is by far the absolute WORST place to bring your car. They have unbelievably terrible customer service and are extremely rude. Dont even bother taking to the manager because he is the Worst. They really need to fire him. I have been using firestone for numerous years and have NEVER expireince anything like the service you receive at Fry Road. Skip Fry Road Firestone and go to the Mason Road location if you live in Katy, the are wonderful there. Oh and if you call on Sunday to see if you can get service they will lie and tell you they are swamped. My husband witnessed this 1st hand when he went for an oil change. There were 2 cars in the bay and absolutely no one in the service center except him. He looked around puzzled. .. it was only 10AM. read more

Had a bolt in my tire and they said they couldn't fix it bc it was too far into the tire and didn't have my tire in stock because its a hybrid car. This was the closest auto care place when I discovered it and I had to be at work in an hour! I knew they thought I was a dumb person. Instead I took my car to discount tire and they fixed it in no time. I read more

Firestone Sucks!!! Every damn time I need a tire repaired. They can't, it can only be replaced. Of course it's BS and of course its 100 dollars or more. Never again! I'm going to Discount Tire from now on or one of the independent shops!! Just fix the damn tire!! read more

I don't know why this location has such a bad rep. My husband and I always bring our cars here, and we get the best service and best prices every single time. Patrick, the manager there, is always so polite and super helpful. He makes sure our repairs are done in a timely manner and always gives us the best deal. He even lets us know what specials he will be running and when so we can plan ahead when we might want to get something done. We won't go anywhere else!! read more

I have been a 20 year customer here. I called on Friday to verify they could do a state inspection on Sunday. The guy said yes but would be 1st come 1sr serve. I get there today, 1st person in line, and the guy tells me they don't schedule inspectors to work on Sunday. Really...geez. Not a happy customer. Went to Kwik Kar, in and out in 20 minutes. read more

This is my favorite shop the gentleman here really take care of you the service is always exceptional from tires to lights coming on they have the solution for affordable prices read more

This place is awesome !! Workers are the best in customer service and there service is very proffessional. I needed an alignment on my 2004 Subaru sti but the problem is no other shops can do it because of the height and fender gap of my car has no room for there alignment tool, took it to this place and they accepted me and made a way to align my car thank you so much mmechanic Josh and advisor Chris awesome job guys so glad ya'll here for us read more

Took my Ford Edge in for 4 new tires on a Sunday, having used the online system to book the car in, and having been quoted a reasonable price. Turns out that my car has different tires from the standard, so they had to send for them. I got the call Monday saying there were in store and I returned my car to them on the Wednesday to have them fitted while I waited. Job completed in very short time and cost less than the original quote. I was also asked if I wanted an "alignment" carried out for $79. They went and checked and assessed that the car did not, in fact, need it. I was impressed with that - I am always on the defensive about being a woman taking a car in for work to be done, since I was nearly caught by a dealer once who quoted me one price for some work to be done and came back with a figure of 50% less when my husband called back anonymously!! I do feel you can trust this particular store to be honest, in my limited experience of them! read more

WORST customer service ever from Ryan and the worst attitude ever I know its a Sunday but no need for it .first at front desk with shirt unbutton with a big tattoo on his chest takes the info on my wife's car and asked are they firestone tires witch she said yes , in for a screw in back tire she tells him right rear we go outside mechanic has left rear off n I told mechanic its the right rear see the screw so Ryan comes out arguing she said left rear ..no need to argue with customer .cars done screw never went into tire so no need to be fix .Ryan has us waiting and waiting while he takes two more oil changes instead of getting us out.. I said car is done can u give us the receipt , now he makes a call I ask again he slams down phone drops paper on the floor I bend down give him the paper he snatched paper n throws it on the floor then says 30.32 how you paying cash or credit card I said for what he said FLAT FIX I said those are firestone tires and the FLAT FIX would be free that's one two the screw never went in tire and three if you would talk to your mechanic you would know that the tire was not fixed. he hands me the keys in the air and said here .wont give my wife a receipt of what was looked at and will never go back ..but there was a very nice girl also taking care off people sorry that she has to work with someone that has such a POOR ATTITUDE AND WORK ETHIC .I used to own a mechanic shop and would I never talk to or treat any customer like that . read more