Always friendly and efficient. Rolli and Xavier along with the other employees were nice and…read morecommunicative . I requested the basic oil change service along with an oil additive for my long range driving. It's a better value since I do receive email coupons periodically. They get the service done quickly. I feel the price is reasonable and competitive.

Sadly disappointed with their touchless car wash. Although my car left mostly clean, still some bug…read moremarks in the front, the water pressure was harsh enough to leave marks on my car. I tried to rub them off, but they wouldn't budge. Maybe those with a white car wouldn't notice any issues. 2 stars because the value was good for the quality of the car wash (paid around $11).

Great service, quick and informative on other services. Definitely Recommend this spot for anyone.read more

Customer service EXCELLENT!! Quality service EXCELLENT!!…read moreThe Value of service both Manager- Jerry and Mechanic Ralph EXCELLENT!! I had my passenger seat belt installed by Ralph.His professionalism and the knowledge of the parts I had brought in made me at ease to have Ralph to install the seatbelt!! Even tho I had came in 30 min before closing time Ralph and Jerry agreed to install it at that time. They both knew the importance to have it done. Thank you Jerry and Ralph for your kindness and caring. I recommend anyone if they want EXCELLENT/QUALITY service to get it there!!!

Amazing service!! All the guys are fast, nice and efficient! They wok together great as a team…read more Definitely recommend I have been coming here for 4 years now

Great customer service. Juan went over a beyond. Service was super fast. Very friendly and…read morerespectful.

I first got there the dike at the front gave me attitude then the two fat tall dudes were to lazy…read moreto balance my new tires and asked me if wanted them balanced like cmon obviously. Over charged for a shitty service job and didn't balance my tires right

Excellent customer service and amazing price deals! Lowest prices in town that's for sure!read more

walk-in oil change and told it would be an hour and a half. no prob as i am in no hurry. car was…read moreready in 36 minutes! friendly customer service and clean waiting room with comfy seating/tv. a few minutes after i left they called me to let me know i left my ice tea behind. thanks guys for going above and beyond!

Buying New Keller vehicles since 2001 (7)…read more Crook Lane!!! DO NOT GO THERE!!! I cannot stress how horrible this place is. After years of professional military aircraft maintenance, all I can say is every level and aspect of this business and every John Keller maintenance shop is a joke and a mishap away from closing. I trusted quick lane with my son's vehicle and in turn his life by driving the vehicle they "repaired" and all I could get from them was unprofessional excuses, high school sass and denials. #boycottkeller #quicklanehanfordsucks What happened.... - Sent my son for oil change on his vehicle, nothing more. - he picked it up and was told they replaced the rear shocks due to safety and charged him an extra $250 for $70 shocks he paid because he trusted that I sent him there. - he came home and told us, I lectured him on asking questions and calling b.s. then chalked it up as a learning lesson. -2 weeks later he told me the brakes were acting up. I looked underneath and BOOM, same old shocks!!! WTH??? - next day, I accompanied my son to the shop. Asked the manager about procedures on charging for extra work, then proceeded to tell them what was done. The desk guy next to us overheard and admitted HE KNEW no work was done yet they still charged him. 1. How do you do work without authorization ? 2. How do you charge for that work without doing it? 3. How do you know you never did it and not mention, call or fix the problem? - I had to come in and address it even though they admitted they knew. - Rear shocks are a safety item. I expected to be refunded, and have the shocks installed free. They are only $70. That seemed fair. Nope. I never got it, or any kind of apology. I received my sons money back for the work NOT done. Then was threatened to be kicked out if I didn't stop being negative, I told him not to tell me what to feel and his response was "I just did" I went to talk to the main Keller maintenance manager "Matt" and have been waiting for a call back for over 2 months!!! The quick lane manager would not provide his name.

Great service above all. Being new in town, I initially went to Les Schwab. They lied and wasted my…read moretime with service timing - so I left without any assistance. Big brand tire got me right in, did a phenomenal tire rotation and got me out the door with no charge in 30 mins. This is YOO TIER service and deserves a recognition! I highly recommend here - reviews speak for themselves. When I need new tires for my Raptor, this will be my #1 pick. See you soon!

These guys are great. Customer service is off the hook. They know how to take care of customers…read moreand keep you coming back. I've brought both of my cars in for service. They did a wheel alignment on my Honda, and a week later the car was pulling to the right. Called them up and they said bring in and we'll take care of it. Of course they did and no charge whatsoever. They take ownership of issues and offer real world solutions that define what customer service is. I now go there for tire service, oil changes, and even mechanical issues my car may have. Customer service aside, they also have great pricing on tires and services.

Horrible experience and was there only like 10 minutes walked in asked a question about a trouble…read morefacing in my car says I can either stay or go with but i forgot had a wad of cash inside my vehicle so i pull it out and yeah he saw but before that supposedly no issues pull out my wad he's saying i need to get this and that replaced it's totally broken and bro didn't even pop the hood go to a totally different mechanic well a actually mechanic and they give me a solution and they helped me fix it on the spot with no cost just 40 minutes and boom pep boys were trying to cheat me and not only that but the employee when talking about the problem looked at me looked howard's his co worker and laughed and then started saying while that's shouldn't happen or shouldt be like that etc and he's a mechanic???? this place first time experience will never ever ever be back rather let my car blow up and that should show how bad of a place and bad of a experience i had whitin those 10 minutes i had to be in that nasty just flat out rude place and it's sad on them how they cant get a real mechanics job just one stuck in the corner of a shopping centre

I wish I could give more stars, 5 isn't enough to communicate my experience. Yesterday was the 4th…read moreof July & also the morning that my 4 Runner wouldn't start, but just gave a rapid clicking noise before giving up the struggle. I was praying it was the battery & not something more serious, which seemed confirmed when AAA sent a tow truck that gave us a jump (& then it started). I live in Kingsburg & with the holiday, the local mechanic was closed. 4 Runners typically keep things more complicated, so I knew I needed a more serious mechanic to replace the battery than going to the local auto parts store. Enter the Pep Boys. I called to make sure that they would be able to help me. I spoke to Vince, the manager. He told me to come over, but that they were starting to get busy, so I needed to be prepared to be there for a little while. I went straight over & they were indeed QUITE busy! Vince was AWESOME. Seriously. Like, I'm sure when he leaves work, he puts on his cape & mask & helps people in need. They had my battery in stock (huge blessing) & he told me that it could be a couple hours, but he was hoping for sooner. I took that opportunity to walk over to the Hobby Lobby across the parking lot. 45 minutes later, yes 45 MINUTES, I got the text that my vehicle was ready. Not only were they able to see me on NO notice, but I didn't even have time to enjoy their clean, cool, & very comfortable waiting room (filled with snacks & coffee), because I was still at the Lobby when they pinged me. Also, I'll be honest, I was expecting the pice tag to be at least $75 more than it was. The guys in the garage were friendly & respectful. All the people that I interacted with in the office were so helpful & kind. I have never worked with Pep Boys before, but I absolutely will again & can't recommend them enough. I'm incredibly grateful for Vince & his entire team, they saved me on this holiday weekend when I needed saving.

If you are the type of person that relishes spending their hard-earned days off in places like the…read moreDMV and hospital waiting rooms, then this is the Auto Center for you! I brought my car in for the most basic oil change. They told me to expect a wait of about an hour and a half, which I thought was reasonable. I left, and returned an hour and a half later to discover that they had not even moved my car out of the parking lot yet! Another hour elapsed, still nothing. I then politely asked again how long it would be, and I didn't really get an answer. They did however pull my car up to the work station, which makes me think they forgot about it until I said something? It then took another 30 minutes for them to actually start work on my car, after what could have either been a grand exchange of intellect and wisdom about the task in-hand, or (most likely) a lot of non-work related gossip. Another 45 minutes later and the work was finally complete! In total, it took 3 hours and 45 minutes!! The only reason that I am giving 2 stars and not one is that my car came back in good working order the way it went in (which is better than Les Schwab Tires managed to do a few months ago!). I checked the oil again later myself to make sure they actually changed it, and I can assure you it was done.

I've been coming here for years for oil changes and the last couple times have been less than…read moreprofessional. This time took the cake. I had use my own gas to go purchase my own oil filter because they didn't have the one my car needs. This isn't the first time I've brought my car here but this was a first. I paid over $5 for a filter from where they told me to go buy one and they are only discounting me $1.70 for supplying my own filter even though there isn't one filter on their shelves less than $7. Apparently fram went out of business and they don't have the filter for my car. I can't be the only 2025 Tahoe that comes in for oil changes. And why should the consumer have to pick up the slack!! The oil change is over $60 and they can't discount me for money out of my pocket to get an oil filter?!!! This Walmart does stuff like this all the time. Might be worth the gas to go to Visalia where they are more consumer friendly. And better customer service.

They always got us in and out and fixed the vehicle and didnt cost much or add on anything extra.read more

Love Henry's. My parents took their cars there. I'm now taking my cars there. Bobby and Henry are…read moregreat. Great communication, their mechanics are also amazing. Thanks guys for your honest and hard work.

This guy is really awesome. We had our battery die in our minivan, so we got it towed home on a…read moreThursday night. Friday, we couldn't find an auto mechanic garage that could fix it before the weekend started. I called and spoke with Eric, he came out Saturday and did the repairs. My family can drive again, on Sunday! Thank you Eric!

I contacted this mechanic about a car issue and explained what I believed was wrong. He briefly…read morelooked at the car in a parking lot and later charged an $80 diagnostic fee that was never clearly communicated upfront. He also wasn't able to fully diagnose the issue, which left me questioning what the $80 evaluation was actually for when I was the one explaining the symptoms and likely problem. Due to the lack of communication and professionalism during the interaction, I chose not to move forward with the repairs there.