Loyal customer here since '04. Great service until my last service. I realized that they failed to perform a tire rotation requested on my wife's Lexus. Noted by the small scuff on a wheel that was in the same location at pickup (front right). I called to see why it wasn't done and the manager stated that the mechanic couldn't remember if he had done it, yet he signed off on it. Trust is important, and they have lost some with me. If I wanted that level of service, I'd go to Walmart. read more

Helpful and courteous staff. I've bought a set of tires here and had my oil changed several times. I didn't feel like the tire sales people were overly pushy. They informed me of each of my choices and explained the pros and cons of each one. When they were out of stock on the mid-tier tires I wanted they got a set overnighted from another location and I got them installed the next morning. Oil changes usually take 1-1.5 hours with no appointment, which is quicker than other local places. They will get you in and out quick if you have an appointment. The cashier also applied an electronic coupon for 15% off my oil change when I asked if there were any specials, which made my full synthetic change $58 out he door. They will also rotate your tires free! read more

I took my car here for brakes . I was told I didn't need back brakes. I had to leave my car for several hours. I did this on a Sunday because I'm so busy during the week I don't have time to be without my car. When I took my car home the brand new front brakes were squealing worst than before. I took it back and they made excuse after excuse. At that time they told me my back breaks were warped and I really need to replace them at that time they had in their notes that I was informed of this. I explained to them that this was not true because I would have them replaced at the same time. I had to take my car back because the front brakes were squealing worse than ever. They offered to turn the new brakes and rotors. I ask why turn them because I paid for new brakes not ground down brakes. I finally went somewhere else and had new brakes on the front for much less money. I was out nearly $800 and one whole day and still seek other avenues to resolve my problem. I've spent a lot of money with Firestone but will never return. read more

This store is a great location with people that go over and above in the customer service arena. I pulled over the other evening to help a very distressed woman with a nail in her deflating tire and a crying toddler in tow. I followed her to make sure that she got to a place safely that could repair her tire. She had been told by several other businesses they would not be able to help her because they were closing. This Grapevine Firestone stayed open late thanks to the compassion and professionalism of employee Jeremy Wiggins. He promised to take care of this lady and picked out the tire and quickly took care of all of the paperwork. Employee Philberto got the new tire on faster than a NASCAR pit crew. I really like the products and service Firestone provides in general, but this location is special. I later spoke with store manager Christian Schuckert and found him to be a manager that trains his employees and runs the kind of store that goes past providing decent service to providing outstanding service. Kudos to Firestone Complete Auto Care in Grapevine - you found a new customer! read more

Second visit here with an appointment and had to wait an hour for them to start on the car. First time for an oil change. Second time for an inspection. Even asked if they were running on time when I arrived. Don't fall for the appointment system. They do not respect people's time. read more

I did not have a very good experience last night 1/9/19. I came in about 10 minutes before they closed was the closes tire shop to where i was. I i had a screw in my tire so i talked to Jeremy who said he was a manager the first thing he said was we do not have time to fix it tonight i ask he are you sure can you please take a look at it. so he came outside and said it is not repairable. he did not ask to replace the tire at all so i could tell he did not want to do it in the first place so i left and went down to discount tire who had been close for 30 minutes or so and they had no problem fixing my tire. read more

Heather and everyone else there was so helpful! My car was in and out in no time, on top of that I was given a great price for everything. This was probably the first time that I didn't feel at the mercy of the people working on my car. No unnecessary, pricey services were pitched to me, which was so refreshing. I will definitely be back in the future for all my car needs. Thank you again Firestone! read more

I have never had a problem with this location until Saturday. I brought my car in for an alignment, oil change and tire rotation. My car was supposed to be done by 9. Nope. They let some guy who is "particular" about his alignment on his Lexus go in front of me and I have been here almost 3 hours.granted I know I got some other stuff done to my car too, but this is ridiculous. My car is just now being pulled back into the bay at 10:03am. I am so disappointed becuase this was my go to Firestone since I have had bad experiences at four other ones in the DFW area. read more

First time at Firestone, the place I normally go was closed today. Went in for an oil change and to get my tires checked, and the staff was knowledgeable and helped me find the type of tire best for my car, without being pushy. Sometimes I fear I'm being taken advantage of, but I had a great experience here and I would definitely come back. read more

Let me start off by saying WOW! Not only is the management amazing! But so are the guys back in the shop! I had a tech give me some advice on how I could better wire some of my aftermarket accessories, move some of my grounds to better locations. Compared to other shops who would fix it and charge you, or just leave you in the dark so when it breaks you'll come back. This tech (JOSH) is awesome. I've even swung by a couple times to ask a question and he just helps me out! Talk about customer service! Also the service manager Jamie is just the best. Always asks about how I'm doing, and knows a couple actual facts about me and my family. Overall they seem to REALLY care and not take advantage of me or anyone else around the shop!! read more

I will never shop at Firestone ever again. We bought a tire that they recommended. It went flat. We went back and they wouldn't honor the warranty. They blamed us for buying the tires from a third party and then have them install them. Nope. They also waisted my wife's time as they took over an hour to tell her it will cost over $500 to replace all four when all we needed was to replace just two. They said it would be $167. In other words, you are a woman and we are not going to stand behind our mistake. read more

I have been bringing my car here for years & have been pleased with the service I have been provided....until now. I recently took my car here form an A/C check. I explained over the phone that I was having issues with inconsistent cooling & wasn't sure if it just needed a recharge or if there was something more. I made an appointment & brought it in. They had no idea what I had brought my car in for. I explained the issue again & they said that they would take a look. Took an hour & a half to get it in the garage to start to troubleshoot it...WITH AN APPOINTMENT. When they did all of their testing, they found the compressor was not working properly. It would cost $1400. Fine. I scheduled to get it fixed. I went to pick up my car, paid the bill & walked out as a satisfied customer. I got in my car & started it. It made a horrible vibrating/grinding sound. I pulled my car up to the garage & Danny, the manager, was outside. I explained it made a really awful sound but of course by this time, the sound had subsided. He said to let him know if it happened again. Sure enough, I was riving that evening in stop-n-go rush hour traffic . Every time I came to a stop & sat at idle, it made a horrendous sound & vibrated through my brake pedal. It continued this throughout my trip that evening.The next day, I stopped into Firestone & explained the issue again. Danny said they would take a look at it. We tried multiple times to duplicate the sound, but were unable to. Danny told me he needed to get the car to duplicate the sound in order to fix it. Danny consulted with his mechanic, John (20 years of experience) & they came to the conclusion that it was the fan motor. This took about 2 hours of sitting & waiting. That evening, it continued the sounds & became more convinced it was a failing compressor. The next day, I called again. Pretty much same story. Danny insisted it was the fan motor. He said he would replace the fan motor free of charge just to prove it to me. While I appreciate that he was willing to give me a free fan motor, I had already invested quite a large bit of time trying to get my car fixed & was convinced it was the compressor. The next day, I took off early from work to take my car back there. After a ride with John, my car still did not duplicate the noise. Danny & John decided they would run some further diagnostics on the car to see if they could figure it out., even though I insisted it was the compressor. And here's the other part of the story...the compressor was under warranty and they could warranty it out but insisted it couldn't possibly be this new compressor. John runs some questionable diagnostics...he set a fan outside of my car & blew it towards my car to simulate driving down the road. The measurements he got from this diagnostic further convinced Danny & John that it was not the compressor. After over 3 hours in the shop that day, the evening ended with Danny telling me it was the fan motor or it could be the ECM. He said they do not have any way to read the codes on my car so I needed to take it to the dealership to diagnosis. He explained he would even pay for that & a rental car for me to get the problem fixed. By the end of the evening, Danny wouldn't listen & gave me my money back, told me to take my car & never come back. The next day, I called the dealership and they got me in for diagnostics on my car. I received a call from my service advisor that indeed it was the compressor. It had shelled out into the condensor & so now I needed a compressor and a condensor & various other parts that were damaged from the metal shavings. My bill now went from $1400 to $2800 because Danny @ Firestone was so caught up in his ego that he wouldn't listen & fix the problem. HE was more determined to throw other parts at it, which in the end would not have fixed anything but rather caused me additional time off of work. I immediately called Firestone & spoke directly with Danny and informed him that indeed it was the compressor and it had failed and now I needed additional work. He said he had washed his hands of my vehicle and had told me to never bring my car back there. Frustrated by this but left with no other option at the time, I called the dealership back and gave them the green light to fix my car. Interestingly, the dealership did not have to duplicate the noise to fix my car. The next day around 9:15, I received a call from Danny that they were going to take care of it. Basically after multiple phone calls to Danny, Tim (the area manager) and now customer service (who promised a call within 48 hours) there has been no remedy. i am out $2800 to fix something that should be taken care of by Firestone. they have said they will take care of it however they continue to drop the ball and not follow through. PLEASE DO NOT TAKE YOUR CAR HERE! THEY DO NOT STAND BEHIND THEIR WORK OR THEIR MOTTO...FIXED RIGHT THE FIRST TIME! read more

i recently got into a wreck and for some reason it was towed here. and firestone could do nothing for me for the type of fixing i needed done. and they were very quick about it , they didnt try to get me to buy anything or try to keep it there to just be looked at, they were honest and told me exactly what i needed to do. and i appreciate that a lot. nice mechanics here who arent looking to make any type of money except for the honest buck. read more

This location is awesome from top to bottom! The very professional General Manager, Mr. Joe Davis, Jr., and his very knowledgeable and extremely professional service technicians team, inspected my vehicle and took special circumstance into consideration, later determining that the labor would also be acknowledged under the life time brake pad warranty! I've utilized Firestone for many years from Tennessee to Texas, and the Grapevine, Texas location is one of the best! I recently had brake work completed on one of my vehicles and the brake pads installed some previous years were lifetime warranty, but not the labor. The Firestone team thoroughly inspected all areas of the vehicle and with me being a female, never pressured me to purchase anything additional than what I had requested. This wonderful experience was customer service at the highest level! I totally recommend Firestone of Grapevine to all individuals who's seeking honesty and integrity at it's best. Treat your vehicles the way you'd like to be treated. Give your vehicle the "BEST" service in Texas, Firestone Complete Service of Grapevine. It's worth the drive!!!! Linda H. read more

One of the managers, Chris, and his staff repaired a difficult problem I was having with my tire. He kept in touch with me by phone, got the necessary part in, and fixed it all in a day's work during one of the bad storm days in North Texas (and it was a national holiday to boot). I will definitely return here the next time I have a tire problem. read more

DO NOT GO HERE!!!! They wanted 2300 hundred dollars to pass my son's car for inspection. Then I went down the road to another place and got it inspected for $40. These people are the true rip off kings of Grapevine. DO NOT GO HERE!!!!! read more

Stay away! Normally, I would stay away from these type shops as they operate by finding as many things "wrong" with your vehicle as possible, but I went to out of convenience as they are super-close to my place of employment. All I needed was an alignment as I do all of the work on my own cars, but do not have alignment equipment. Well, they call me and tell me it's not able to be aligned due to some play in my tie-rod. I thoroughly checked all steering and suspension components because I wouldn't get it aligned to turn around and need to replace something and have to get it aligned all over again. So naturally, he tells me I need 8 other things done to the car & they were all false. I myself & my master mechanic friend had thoroughly checked and replaced everything it needed. I did not give them a penny. They are indeed crooks! Stay away! Stay away! STAY AWAY!!! read more