The people are always friendly and respectful. The service is quick but thorough. I feel comfortable going there

I was told it would be 20-30 minute wait for inspection. An hour later I'm still sitting here. Now I'm trapped with cars in line behind me and I can't get out. read more

I was trying to find an oil change place in a hurry. It said they closed at seven. I got there at 6:52 and they told me they couldn't change the oil because it was too close to closing time. read more

Lazy, rude arrogant employees you're not saving any money by any of the Coupons they post this place is a joke. Absolutely don't even waste your time. They're 50% off is still higher than every other good place around. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Grapevine, Texas

date of incident 4/1/2025 So i usually don't write reviews EVER! However this one is serious. I had token my Wrangler for an oil change however as when i arrived i had to wait about 20 min which i didn't have a problem with waiting. The problem was whenever they started doing my oil change . There was an elderly man doing my oil change and doing the Ram next to me. I did not think anything of it because they started shouting some codes that i assume they should know. The lady that was shouting on what to do stepped out and saw he had made a mistake in oil. Started yelling at him telling him to just clock out and leave please. I did ask if everything was okay and they were going to fix the issue so as i kept observing i knew something was wrong i asked her again if everything was okay and all she said is that the man had put the wrong oil into my engine but wasn't going to be a problem !!???? so yup i trusted her word . a week later my engine starts making this noise? started leaking and just things kept getting worse and worse until a weeks ago on 4/22/25 I was driving my way back from Arlington as i was i arriving to my destination i just heard a big pop in my engine and suddenly all lights turned on then saw smoke coming out of the hood. THANKFULLY I DONT KNOW HOW THIS HAPPENED BUT FEEL LIKE I HAD ANGELS ABOVE ME . THANKFULLY A SHERIFF WAS IN THE ROAD AND SAW ME slowing down as i was slowing down i had realized my whole engine just shut down on me i got off as quick as possible and got my belongings and whole bottom engine lit up fire ... i do blame this place because my jeep was working completely fine until i came here everything went down hill i wish i they can take FULL responsibility of this and because of this i have no way to take my kids to school go to work and everything i have ever worked for will be to get my car replaced or fixed ... i am very dissatisfied read more

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Always helpful, quick, and greet you promptly. Suggestions for additional services are no pressure and thoughtfully explained.

Fast and friendly. Very professional and well trained. This is my go to place for oil change. Usually always have a coupon.

Workers are rude do not listen and do not hold customers in a respectful regard. Absolute worst service for the area you can find miles better customer service and better work read more

I have been to this Valvoline for oil changes a couple of times now, and each time I am pleasantly surprised at how friendly the staff is, especially considering I don't know much about cars. The staff explains things in simple terms so us non-car people can still understand what's happening, and I've never been pressured into buying something I didn't need. Also, their prices are much better than Take 5 for the service you get. I will always recommend this Valvoline for fast, honest, and friendly staff! read more

Truly the very best! They are very educations and you can tell only recommend what you need.

This staff all needs a raise. The service here on Aug 10, 2024 was tip notch professional, fast, and friendly.

Wow, what a year a difference makes. What once was the friendliest and most efficient oil change spot I'd been to did a complete 180. Rude staff. Won't honor yelp coupons since it is a "fake coupon" and "massive security risk"? Counter-offered a coupon that was less than what was available online. Just laughable "customer service" overall. Sad, because this was THE spot to go read more

Good customer service and efficient handling of business. The staff here is friendly and professional. They also don't push all the BS you can get at some other places. I have been here a couple of times - I usually go with the Valvoline by my work for convenience - but the staff at both locations are just as reliable. You can wait in your car while you get your oil changed- I have only been here for that service. The price is nice and you get a $10 discount for checking in with Yelp. Highly recommend. read more

Great experience. Bo was very professional and very polite. His assistant showed us the dip stick level when finished. I will go back. Bo knows Oil Change. read more

Recently I went into Valvoline for an oil change. They suggested I also replace my battery and informed me I would get a 3 year warranty. After finishing the oil change and battery swap, I was on my way. The next morning I went out to start my truck and it was completely dead. The new battery was never even tightened onto the terminals it was just sitting there loosely. After finally getting my truck to start, I immediately returned to Valvoline. I sat for almost 2 hours with no update on what was happening. Turns out they needed to replace the "terminal" because it had been rusted over. They failed to tell me this the day before. It gets better: they didn't have any extra "terminals" on hand. It's a Ford F-150, the most common model of trucks on the planet. So an associate had to leave for AutoZone to purchase one. A manager by the name of Adrianne Ford got on the phone with me to explain the situation. I demanded a refund for all services NOT rendered or completed. She stated there's nothing they can do in regard to a refund. It took 3 hours for them to correct and finish the job they didn't do the day before. Do not take your vehicle to this establishment. Not only are they not equipped to complete any maintenance task, but they won't even bother to refund you for services they failed on the day before. Do not trust Adrianne Ford. All she did was hit my battery with some pliers and then a day later, tell me there was nothing she could do as a refund for the issue. I want my money back!! That's $300 I'll never see again. read more

Service was great and FAST! Anna and Bo took great care of me and didn't try to oversell me on anything just because I'm a lady. They were sweet and professional and it didn't cost me an arm and leg for an oil change. Highly recommend!!! read more

Amazing service! Always quick! Been getting oil changes from here for about a year. But today Anna was great. She helped me out with getting my cars headlights replaced. She was able to get her hand in the hardest spot to reach and get the job done. Mind you I have had this happen before and Jeep will charge over 1k dollars for this. Happy to have such great mechanics in the neighborhood! read more

I recommend pricy but almost worth it clean efficient But this app won't let me post read more

Valvoline Instant Oil Change - Device Val online grapevine - Oil Change Stations Near Me - Grapevine, Texas

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I been here a few times and it was always in and out. I just left after sitting there for 30 minutes. Got ask initially what I needed then never spoke to again about what the delay was. I came to Kwik Oil Change down the road and they had an open bay and I got service immediately. I will say they were nice to my pup so plus for that but Kwik was nicer so overall better experience. Go to Kwik not Valvoline unless you want to spend an hour for an oil change. read more

These guys do a great job. They are, with one (recent*) exception, the nicest, most polite guys. They wil make recommendations to buy additional services every time you come, but there's not (much) pressure. (They will take no for an answer.) Their recommendations are legit, they are things you need, they are not recommending anything weird or extravagant. They check my lights, my tire pressure my wipers and filters. They show me the new oil. It fast in and out. *Redheaded guy, never seen him before, needs to stay in the pit, away from customers. He was extremely rude, temperamental, insolent and struggled to get my oil filter out, apparently. The other guy working had to compensate for him the entire transaction. He evidently didn't like that I was putting my mask on as he was walking up. (Even though the order has been lifted and I am fully vaccinated, but still wearing a mask in case people are uncomfortable) He told me to roll up my window halfway, but the mechanics are not working properly, and it was going all the way up or down, he used a tone that was contempt, talked to me like I was stupid and couldn't comprehend halfway. Nobody had ever asked me to do that before, and I realized it was because of Covid-19 and his anger toward my mask situation. When he told me to turn off my engine, he told me to put my keys on the dash and it was an order that he barked at me from afar, and I realized again that he thought I was too stupid to be trusted with my own keys. If he's working the next time I go back, I am going to refuse service from him. I don't even trust the guy in the pit, due to his temper. I think he's new, he needs to find something else. Everyone else has been consistently professional and extremely courteous. read more

I love coming here and go out of my way to come here, they are always efficient and quick. JC was a huge help and took time to properly communicate , as well as ensure my vehicle was in top notch condition. read more

Great customer service! All their staff was super nice and helpful. Shout out to Michelle and David! They are rockstars! They went above and beyond in service and got me on my way as quickly as possible. I will definitely be coming back! read more

Never waited so long for an oil change, customer service was not the best. Don't go here

Came here to get an oil Came here to get an oil change inspection and air filter change I had the pleasure of dealing with the manager Ryan super awesome guy very helpful amazing customer service I will be coming back just because of him!! read more

Fast and reliable. Friendly Helpful I drove past at least 10 oil places to go here . read more

Trash don't do business here . Crazy prices crazy times bad customer service don't bring your car here

I have never submitted a review here but as a public service I feel the need. I have lived in Grapevine for 23 years and love supporting my local shops and peeps, something Med to a fault. This shop is down the street and gave them a shot when I turned in a company car and bought one myself. First visit they forgot to give me my wheel lock back, threw it away, and manager never called back to make it right. Then for some reason I suggested my wife take my daughters 1 yr old car in for a quick oil change before heading back to college while I was out of town. They convinced her that she needed a new battery when the car had no issues. Bad karma at this shop and proceed with caution. read more

Great car wash and very friendly service. I am always pleased with the way they detail my car and Ricky is always my go to person. He never tries to up sell their washes and is so very pleasant. read more

I have been going to this place for years. There has been a change in management and the new people he hired know absolutely nothing about cars. I was told I had to hand over my car keys so I couldn't start my car while they were performing service. I said over and over, it's a keyless ignition. If my keys are anywhere near the car, the car would start. In my 70 years I have never been told I could not have an oil change unless I turned over my keys. These people don't know what they are doing and I would not go here. Michelle gave me $25 off to stay, but I know if you have someone that doesn't understand what a keyless ignition is, they will screw up your car. read more

They had me in and out really quickly for my oil change. I was really happy with the work. If I had known they were so great I would t have been putting off my oil change for as long as I did. Thanks y'all. read more

This is where I go to get my oil changed for the simple reason that it's convenient, they are open on Sunday and I can get a Groupon. Making it very affordable. The only thing is the guys working their have the personalities of dead fish. I really don't need pomp and circumstance when I drive up but my lord a smile and a hello would not hurt either. I asked questions and the guy mumbled the answer. I had to ask over and I still didn't understand him. Like I said the value with my Groupon is not something I'm willing to pass up. Just thought the manager would like to know. read more

Good service, quick and efficient :) Can't ask for more than that! Make sure you check in and get the $10 off code! read more

Quick and thorough. Busy Saturday but they had it all in order. Claudia helped me and I felt no pressure to get extras. Quick 15 minutes in and out. Very pleased. read more

Terrible customer service. They let me sit there waiting for over 30 minutes to then tell me that they "didn't have the filter" for my car. This I do not believe seeing as they were all set to do the oil change until I told them I had a Groupon. To then instruct me to go get the filter from the store myself was insulting. I'll be sure to stick to my dealership oil changes from now on. read more

Super fast super friendly! The technician Matt was super nice and I really appreciated his awesome customer service. Claudia was suuuuper smiley- all of them were which seems to be a rarity these days and I just left smiling because they were so nice! Also for the first time ever I got options on which kind of oil I wanted- have used many other oil change places and they never have asked. ‍ I liked being able to pick the cheaper option instead of being sold the higher one. Fritz also deserves a raise! He went above and beyond- my bumper was loose and he secured it for me so it doesn't flap around- taking it to the dealership soon for a permanent fix. I came for the coupons Yelp offered and I'll be back for the customer service read more

These guys always do a great job. Quick, friendly, and Thorough! They don't try and up sale you real hard and they keep you informed of the status of your oil change as they go. Be sure to look up online Coupon while sitting in line. read more

Everyone in masks and they don't get in your car. Plus, we got immediate service, they were super friendly, and professional. read more

Valvoline Instant Oil Change - Immediate service, professional, friendly.... and everyone in masks and they don't get in your car. - Oil Change Stations Near Me - Grapevine, Texas

Free tire check, air-up less than a mile from my home. Can't believe I've been driving by this place for almost 20 years.

Kevin, Moises, Ross were very fast and efficient and kept me laughing. I was a first time customer and will be returning for a oil change with you guys read more

Good people terrible management, own management steals from owners and pockets money for himself yet they swear they treat everyone fairly. No one takes real credibility in the store. Go to a different store if anything if you want honest management. read more