My son was driving between Richmond and Cincinnati when his warning lights came on and his car…read morebegan overheating. He stopped at this Goodyear and was told he needed a new radiator, thermostat and housing for $2800. My husband advised my son to just have them fill it with coolant and see if he could make it back to school. They brought him out to the garage and showed him that is was pouring out of the radiator when they filled it. He left and bought extra coolant for the way back. That was 3 weeks ago another trip to Richmond and a drive home to St. Louis, and there are no leaks or issues since. They saw a college kid with parents out of state and thought they were going to scam him out of thousands of dollars.

Took My Vehicle There To Have The Brakes & Rotors Changed & They Messed My Vehicle Up Even More…read more Then Wouldn't Return My Calls Or Allow Me To Book An Appointment. I've Spent A Lot Of Money With This Company To Just Be Done Wrong & Treated Poorly!

This shop has surpassed many that I have been to in years. The customer service, knowledge,…read morepatience, pricing and spending the time to make sure the job is done right. The guys in the shop are quick to help, even for just a quick shot of air in the tire. They will always ensure that your vehicle is safe by doing a free multi point inspection. Even better the advisors up front will let you know what is necessary at that time, along with what will be coming up for your vehicle maintenance requirements. There is no pushy sales tactics, only recommendations at the correct intervals to keep your vehicle safe and functioning properly. This is definitely your friendly neighborhood shop! Please check them out for your next service! Especially since they are open 7 days a week!!!

I am remiss in leaving this review, but it's been due to health issues. Fortunately all is well…read morenow, and I am happy to report a very positive experience with Complete Automotive Repair in June of 2025. On a drive from Florida to Michigan, our 2022 Telluride intermittently was overheating. We managed to drop it off to Complete Automotive Repair, and then got a rental for our Michigan destination and return to Lexington. The Complete Automotive team pressure-tested for leaks, checked all hoses and clamps, and diagnosed that the water pump had failed. The repair was done excellently and we were relieved that the cost was reasonable. My husband and I highly recommend this company. Their professionalism and kindness were exceptional.

I was very disappointed with my experience. They caused significant damage to my vehicle during…read moreservice. While they did cover some of the repair costs, they failed to honor a promise that was made to me. The previous manager told me they would provide a complimentary oil change because of everything that happened. When I called to schedule it, I was told that because the manager who made the promise no longer worked there, they would not honor it. What makes this even more frustrating is that all of the damage to my vehicle and the agreement regarding the oil change were documented in my file. Despite having a record of everything that occurred, they still refused to honor the commitment. A business should stand behind the promises it makes, regardless of staffing changes. I expected better customer service, accountability, and follow-through. Unfortunately, that was not my experience.

I would HIGHLY recommend not going to this location. I bought a new battery for my vehicle in…read moreJanuary and they put the wrong one in, which caused damage to my vehicle. They did pay to have it repaired but also promised payment for my Ubers to and from Nicholasville and I'm still waiting to receive it. They eventually got me a rental car but I went almost a week with no transportation to my office. I was nice and patient throughout the experience but now they won't even return my calls or emails. Very poor customer service!!!

Went there to get a check on my Y pipe told me I needed a whole new Y pipe then tried to charge my…read more863 dollars just for the part. Very funny

I would give this place less than 1 star…read more Documentation from all repair shops mentioned below can verify the following information. 1 - 02/2024 - I visited E/P on Boston Road to have my thermostat replaced - cost $400. 2 - 04/2024, I heard a rattle from the engine compartment. I took it to another repair shop who told me 'the bolts used to put the thermostat back on was the wrong size, were forced into the screw openings, & the internal threads for the screw hole had been stripped [I never thought impact wrenches were THAT strong]. The only place that touched anything regarding my heating system was E/P on Boston Road. 3 - I took the car back to E/P, showed them the results from the other repair shop, and spent significant time convincing them the work they had done on 02/224 was done incorrectly. As a result, E/P agreed to fix the problem for free. 4 - Flash forward to 12/2024; the heat quit blowing in my car again. I took it to another repair shop and was informed of the following: the last person who fixed the heating system did it wrong; they put in a thermostat that was WAY too small; the bolts to secure the thermostat was the wrong size, & all bolts were forced into the screw hole, and as a result, most of my heating system needs to be replaced [sans the heater coil]. 5 - When I informed the new repair shop of the work & then re-worked my car by E/P when I returned in 02/2024, they had only replaced ONE of the faulty-sized bolts. All four should have been replaced if all bolts had been forced into the wrong opening. E/P did not replace the other three that were too small & the incorrect size when I made them do a re-work in 04/2024. A $400 repair has now cost me close to $2,000. The new repair shop could forensically trace the problems back to the originating install. This significant financial impact should serve as a cautionary tale for potential customers. Given the information above, the decision is in your hands. Choose wisely, and good luck.

Manager was willing to "negotiate " on tires and alignment…read more Located 4 matching truck tires same as originals. 70,000 mile tires!

Awesome Experience Quick and easy very…read moreknowledgeable.............................. I will be back for other services

Horrible!!! Stood at the window for 15mins, nobody acknowledged me, I know they saw me but not 1 of…read morethe 5 guys said a word to me. Don't go here!! I went somewhere else and was glad to spend my money there. Lee Tire missed out on a good sale but I guess they didn't need it

Absolutely horrific... The music playing very loud and several times the F word. When I went to…read morethe counter to which I wasn't instructed, and a young man said "what do you want" Are you kidding me? What sick place. I said to my, " Let's go" So we left! My wife heard it too. I use to teach customer etiquette and once received 5 ovations. My wife and I agreed, He was the Devil!

This is the 2nd time within 6 months that I've stopped at Exhaust Pro on Winchester Rd. to have air…read moreput in my tire. The guys were out to lunch. The manager, older man with mustache, told me to come back in an hour! He could've done this! Or does his position prevent him from assisting customers?? This would've taken 5 minutes, but nooo, his don't want to work attitude cost him a future potential customer!! The guys in the shop are very helpful and friendly. I always tip well, even for air. The so called manager is USELESS!!!!!!

Horrible experience paid 1400$ for both exhaust manifolds to be replaced, my exhaust still has a…read moreticking noise and they also broke 2 of my brake lines refusing to fix them. Horrible business people steer clear.

Arrived to work with a flat tire and found a screw in the treads. I hadn't had much luck with shops…read morein Versailles and decided to give Auto Doc a try. Gave them a call and they got my car in right away and fixed my tire within an hour. Extremely friendly, polite, and efficient. I will be going back for any future needs!

I am new to Versailles and did not know who to trust locally. Several places I called advertised…read morebeing open, but seem to close and open out side of their advertised hours. Auto Doc opened right on time. I called, the line was busy, and James called me before I could call back. Not a lot of mechanics want to work on full sized vans, but James was not intimidated. I had an electrical short I could not find. James found it was my environmental fan shorted out and fixed it right away. I am extremely happy with the service, the price, and the fact that my vehicle was returned to me without any extra dents or grease spots. I am planning to go here for all my future auto services.