Steve is rude. has terrible phone service. this location always is short staffed. maybe more personnel should be hired so that the customer service can be better. thank you. read more

Great customer service! Got a tire replaced for an affordable price and in a timely manner. Thank you Dakota!

Do not recommend a service in your website and then call a customer 25 minutes before an appointment and tell them you have no one to do the service and offer no good solutions. Why this company went from the best to the worst in a couple years. Negative stars read more

Steven was extremely helpful and gave great customer service. Aired up my tires and explained why they are affected by cooler weather. I appreciate his professional demeanor and knowledge!! read more

If I could give zero stars I would. I tried to bring in a tire for repair (off the car!!) today, 7/20 at around 1pm. First, the gentleman up front stated they probably can't get to it today. Ok whatever, I work close by so I can grab it tomorrow. He looks at the tire with an obviously repairable nail puncture in the dead center of the tread. Immediately says oh no we can't repair that. You'll have to replace the tire. First off, I call complete BS on that. This isn't the first time that they declined to do any sort of work that involved a tire repair. I've been in the auto industry for 16 years and the only reason I attempted to do business here is because my shop doesn't do tires. This store is the poorest excuse for an auto repair facility that I've ever seen. I'll gladly continue to take my tire repair needs and refer my customers to other nearby facilities who actually want to make money and do repairs. Once again, if I could give zero stars I would. This location needs some serious attention to who is running the front of the house! read more

I have been going to Firestone locations for over 30 years, but my most recent experiences have been really bad. The local store has poor communication, poor time estimates, and seem to want to upsell at as a normal course of business. My most recent experience my son took his car to the local store for a tire plug, nail in tire, very simple. The store held the car for the entire day and called 10 min before close to share they would not be able to do the work that day. The next day they stated they could not repair the tire as it was below min spec. and new tires are needed.....this is simply not the case, the tires are worn, but likley have over a year of tread life on the tires before needing to be replaced. I had someone confirm this yesterday. Based on most recent experiences, you have lost a lifetime customer. read more

I don't know why this place only has 1 1/2 stars. Every time I've come here for new tires or air in my older tires, they're always friendly and helpful. Zaire particularly recognizes me and gives me excellent service read more

Let me start off by saying we are normally loyal Firestone customers. This is normally the only place we trust to work on our cars. This location however, we will never recommend nor return to. A couple months ago I made a reservation for a simple oil change, scheduled an appointment for 8 am, get there and I'm told that it will be at least 4 hours because they are short staffed BUT are still accepting walk ins so no one has priority. I walk out and go to valvolene and I'm in and out within 30 min. Today, I scheduled an appointment for my wife's car, a simple oil change at 9am. The team tells me that they don't follow appointment times because they are short staffed, yet they still accept walk ins. They can't control it, it's a corporate issue. I'm told there's two cars ahead of mine and it should take 2 hours max. 3pm rolls around and I call to check the status, they haven't even started on it! Who knows when they would have called to tell me. If you're short staffed, QUIT taking walk ins and stick to appointments. If you're only going to cater to walk ins, figure out how to shut off appointments. This is absolutely ridiculous and a sure as hell way to lose customers quickly. read more

Walked in... no one was working on the office. Waited a few minutes and walked out, I shouldn't have to go find an employee to have my vehicle serviced. read more

This location used to provide great service, but I don't know what happened. Over the past 6 months to 1 year the service has plummeted. I experienced a handful of experiences with poor communication and poor work, but today was the last straw. My husband took his car for a state inspection at about 1:30pm knowing that it would take a while. He hung around until 3pm when he decided to just get an Uber home. The staff at the front told him that they would likely have it done between 5-6pm and that they would call him when the car was done. 5:45pm comes around with no call from Firestone so my husband called and asked for an update. They informed him that they were just starting the state inspections and reiterated they they would call him when they were done with it. We finally decided to just go down there since they closed at 7pm and it was 7:15pm with no call. When we arrived the door was locked, but one of the garage bays was open so my husband approached the technician and asked for his car. The tech told him they were closed and to come back tomorrow morning. That's an "ABSOLUTELY NOT!" from me! Any who, my husband tells him that will not work, that he was told multiple times he would be called when it was done and that he never received a call, and that he would be taking his car home with him. After a back and forth, the tech proceeds to say "ok gimme 15 mins and I'll be with you." While I'm grateful he finally made the right decision to provide an inkling of customer service, he made my husband wait outside, in the 108° heat for 15 mins while he finished a car! Bottom line: don't give this location your time or your money because they don't care about us, the actual person on the other end. read more

I can't speak to the actual services of this location because they didn't honor my appointment time. I made an appointment online for 5pm on a Friday (after work) for a brake check. My front brakes were so bad that it was literally metal on metal and became dangerous to drive. When I arrived at the location, I was told that they weren't sure why that service was scheduled at 5pm because it couldn't be done so late in the day. I was told to come back the next morning. This establishment closed at 7pm... I understand being short handed, but if you aren't going to honor services past a specific time then you need to update your website to say so. When I left, I had no plan to return the following morning as I wasn't going to risk being turned away again. Luckily, I was able to go to another company and they squeezed me in right before closing after hearing the condition my car was in. Very disappointed in the level of professionalism from Firestone. read more

Brought in a tire to get fixed (nail in center of tire) and manager who took it approved to fix. Dropped it off at 3 pm on Saturday. Sunday rolls around and I go in to check on my tire at 1 pm because I haven't heard anything and this manager tells me I need a new tire!!! Completely unacceptable!! No thank you you will not get a dime. Waste of time and now on a Sunday I have to find a place that will repair my tire. read more

Don't use online scheduling system. It is central and not associated with the store directly. There were 20 appts for the day - I arrived before store opened - second person in line. First person- can you come back tomorrow? We are busy ( while several workers sitting in bay drinking coffee and Zachariah was eating his breakfast- wearing slides into the bay - sure that's a safety hazard. ) -Me- can't find it- can you come back Wednesday- we are down two managers blah, blah, blah ( do they do the work?) Nope absolutely not. I will wait. Saw probably 20 other people told the same thing- "finishing other people's work from yesterday " ( while the cat's away (mgrs) the mice will play)- funny that some seemingly regulars were "fit in" and out the door. Zach council not be bothered to give other customers phone numbers to other stores, call the other stores to see if they had needed parts or tires- too busy doing naught. Being rude and condescending to customers is not the way to get return customers is it? I got a good price but poor service from a snotty, know it all kid at the desk - thanks to the guy who finally did the work - only waited five hours for a job I had an appt for and should have been out in an hour. read more

Last two times I've been there they have been completely incompetent! First time they broke my TPS sensor and set the code, but let me drive off until I realized it was on then had to take it back. Today I took it to them to find out what was wrong with my AC. They had my truck eight hours and I had to call them and find out the status of my truck. They then told me they didn't know what was wrong with it and couldn't fix it, but they couldn't tell me why they didn't just let me know. The guy literally said IDK! WTF!? read more

I called in to get an estimate for wheel alignment and they said they'd be able to fit me in today so I scheduled an appointment at 3. The service was great and they said it would be about an hour and a half before they'd be done. I went to the store and chilled for about an hour and a half and they called me to say its ready. Overall they gave me an honest estimation for the price and the amount of time it would take. One time alignment for around $90 and a true Texan experience of southern hospitality for free. If I had a choice I'd definitely return. read more

terrible customer service. I had gone in one time for a tire service and even got their credit card so I could use their services more. I had an issue with my car and wanted to go in so called customer service and the guy cut off the phone even before I finished explaining the issues. I honestly regret getting their card and spending my money there. Terrible service read more

Two hour wait for an oil change with every bay empty and two technicians sitting on their phones. Take your money elsewhere as I can only imagine the quality of work done by these lazy employees with no supervision. read more

Firestone Complete Auto Care - Two hour wait for an oil change with every bay empty! Two technicians sitting there not doing anything. Lazy staff - Auto Repair Near Me - Fort Worth, Texas

Worst service. Technicians are liars / thief's just to not do a tire rotation they rather take what is needed (lug nut) and hide it to not do their job and call you a liar. manger covers up for them since they can't afford to lose their staff since they are always short handed. Manger kept talking/ cursing and wouldn't let me speak. I the customer had to ask him to calm down. You have been warned , BEWARE ( Alliance Tx . read more

i had the worst experience here. First I had cash in the middle console part of my car and left it there before they change my tires and once I picked up the cash was gone. I quickly realized my money was gone once I got in my vehicle and went inside to speak to the manager but they apparently had no cameras so I was unable to do anything except leave a claim. I know my money was there when I left the car. Second I went to get my two front tires changed and left without looking because of the missing money once I got home my dad quickly realize they replace my two back tires not my front one but gave me documentation stating they had changed my front tires. This is unacceptable!!! and potentially dangerous. worst experience ever!!! read more

Wish I could leave a zero!!! Left my car this morning to get 2 new tires installed and a alignment check. Let them know I get off at 5 from work today! Get there at 6 and they hadn't even started on it! My husband goes in and they say it will be ready before 7. Ok so we go to Costco come back 25 minutes later and it's still there!! They still hadn't started! So I finally go in (at this point I'm furious! My hubby missed a day of work waiting!!) and I'm watching the techs and they are moving like snails! Finally someone comes in and I ask him about the car plus probably a few other things like "now I know why you have 2 stars)! He comes back and says "oh there was a miscommunication and we thought the car was being left overnight?!! Umm excuse me?!! Then why did someone just tell my husband not 25 minutes earlier it would be ready?!! A complete waste of time! My husband Missed work for nothing! I went in late for nothing!! Completely unacceptable! Completely! Don't waste your time with a business that does not respect their patrons time! read more

I live in a new construction neighborhood and unfortunately have experienced three nails in my tires over the last few months. Each time they have been able to patch the tire with same day service. Service and communication has been great. I am very appreciative, as these are not even Firestone tires. They were just the closest shop when my tire was low and did such a good job that I keep coming back. Thanks! read more

I had a tire going flat, so I went and had to make an appointment. The employee was kind enough to put air in the tire. When I get to my appointment 4 days later they tell me I had to wait two hours because the technician "just left for lunch". So 1 hour for his lunch and 1 hour to fix the tire. So I said I'll come back in an hour and then I was told that it was first come first served that if I left I would lose my place. And I asked so what's the point of making an appointment If it means nothing? And all sorts of excuses started coming out. So I decided to make another appointment two days later. I get there and waited about 20 minutes in line. When it's finally my turn I asked the manager for the ETA and he tells me that because they are short staffed he can't give me a time since the tech had just gone to lunch and they don't have a set schedule so he doesn't know when they leave. And that he has new staff coming in, but it would take him 3 months to train them properly. So I left and went to Discount Tires and was out in 45 minutes and they didn't even charge me. read more

I went in a while back with my father who ended up needing new tires, I went because I was checking for my own tires & prices in the future. We were greeted by Emeka he was very warm and was quick to get us in for all that my father needed to get done, will definitely be coming back to this specific location! read more

Firestone Complete Auto Care - Auto Repair Near Me - Fort Worth, Texas

I went to the Tehoma Ridge Firestone on the 3rd of July to get my AC checked when the tech said he'd gladly help me and that it would be a little bit of a wait I asked how can I avoid waiting and he stated we can schedule you an appointment for next week. Great, fast forward to next week. I had my car at the firestone 15min early for my appointment to ensure no hiccups. Again, I'd taken my car in for a diagnostic procedure to check my AC unit for proper use which is especially imperative due to this Texas heat. Two hours go by mid afternoon as me and my family are waiting, without a car, in the local area going to target and such. I call for hopefully an update on my vehicle after seeing it in the parking lot exactly where we'd left it and to my utter dissatisfaction I was informed it hadn't been seen yet. read more

I have a car that is only a few months old. I somehow got a screw in my tire and got a flat in my driveway. I'm a mom of an infant and needed to get it fixed right away so I had fix a flat put in the tire to make it so I could get to the tire shop. When I got here to patch the tire they told me they couldn't fix it because it had fix a flat in it and I would need a new tire. I called several other shops and they said they could fix and it fix a flat was just a pain to deal with but they would take care of me. I would never recommend anyone come here. They tried to sell me a new tire when I didn't need one at all. read more

My family owns their own Firestone tire shop, so I'm beyond furious with this one. Bad service. Too long waiting times. Lied about waiting times to get me to stay and get them to do stuff for my car. Employees are just messing around and wasting time instead of working on the cars. AND the best part was when the manager tried to over charge for services when they were actually not the price she had gave me and told me I had to pay. During the entire time they kept on lying to me saying that my car was next and then I would just see cars pulling up after another and my car was still parked in the parking lot. 2 hours passed and my car was still not even in to get service. read more

My wife's car had a screw in the tire, she pulled up on what little air she had left and was told, "yeah that's underivable, but I can't get to you, get your car off the property." The worker was incredibly rude and we had to have it towed to a pep boys to get it fixed. We called Firestone corporate and the manager lied to them that it never happened. Will never use Firestone again. Worst customer service ever. read more

Pretty much the same thing others have said - I had a patchable/pluggable tire problem. Was told by Firestone tech that it wasn't patchable or pluggable and I would need a new tire (and tires are expensive there). Went to Hamm's and got it plugged. read more

Slowest place with the worst communication, I've ever been for the most simplest thing. I had took my car to have an oil change and just one tire replaced with a state inspection as soon as they opened ,it is now currently almost an hour before they close,so I call for an update and was told my car hasn't even been seen yet and i had 3 people ahead of me still after the lady told me it would only take until noon. I usually just go to discount tire and valvoline for this type of service in and out. I definitely won't be coming back and sticking to my usual. Lesson learned. read more

Truck pulling to right.Dropped it off.They did a front end alignment (100 bucks )called me said ready to pick up.Picked up truck,still pulls to right.Called them,they said tires separating,need new tires.I ask why they didn't tell me before alignment,they said it needed alignment also.Had front end alignment done at this location in 2018.Customer lost over 100 bucks read more

New tires, rotation, and an oil change projected 2 hour job...3 1/2 hours later they were complete. a coupon was found for my oil change and I'm appreciative of that, but if the expected wait is going to be much longer, alert the customer in some form or fashion. The customer doesn't know what's going on with the car...CPU issues, alignment, etc. There's a communication issue obviously and with the pandemic going around, some folks don't want to be sitting around in the lobby waiting an additional 1 1/2 hours. Talk to the customer- keep them informed. read more

Shame on you for trying to take advantage of your customers. My husband ordered everything online, so I wouldn't have to deal with that crap. I was told it was going to be $570 on a minivan for 2 tires and a oil change. Well after talking to my husband they " found" the tires he ordered online and it was $300 total after all. Of course I got the bullshit call halfway through on how bad my car was out of alignment.. yeah, no thanks. So in a couple months when I go for the other 2 tires guess where I won't be going?? I'm sure the still stuck some marked up crap in there on me still. read more

Incompetent is a complement. I've been there multiple times unfortunately due to a nationwide deal with my work truck. No one knows how to work a computer or change oil. The last time I went there I had all four tires changed and they were not balanced at all. Stay away read more

Takes almost 3 hours to change the oil??? I made an appointment gor a certaintime, show up early, and it is STILL not ready. Don't book me a time and not honor it. read more

Be careful doing business here! Went in to have a tire patched and they stated I needed wipers. Paid for the wipers and let them put them on. 3 weeks later went in for an oil change and guess what, they said I needed wipers... Gimmick!!! Then I thought I would give them 1 more try. Had 2 new tires put on and got the credit card on Dec 24th. Then went back and got brakes and rotors on Dec 29th since I had 6 months same as cash. What they do not tell you is the first payment is due on the first of the month!!! Yes 8 days after the first purchase, 3 days after the second. Had not even received the physical card yet! I will be paying this card off and going to a different place. I will never do business with Firestone again! read more

Every single time I come here they are short staffed. This is the last time I'm dealing with y'all. Never coming to you again. Whoever manages this place needs a district manager to come shadow them and show them how to manage this place and the scheduling of employees. It should not be a problem every single time I come in here. Bad enough I had to drop it off overnight because you don't have enough staff for a Saturday (THATS WHEN 99% of people come to get oil change!!! You should have staff on weekends!! Also. I am a 116.00 oil change paying customer, I should not be left at the counter waiting for your ONE employee to go air up 4 peoples tires!! (people paying $0.00 for air) unacceptable. The manager here get a FAIL I will never be back here and I suggest no one else goes either unless you want them to tell you the wait will be extremely long and get subpar service. It's understandable if it happens once. This happens every single time I come. Hire more employees or close the damn place down if you can't provide the service other tire and oil change places provide for cheaper prices. So fed up with this place. 0 stars if I could. read more

Made an appointment online for 3pm at 1030 in the morning and at 245 Firestone says there's no record of my appointment( I have the appointment in my email) and they can't do it today but I can make an appointment for tomorrow... read more

We had a punctured tyre at 5 30pm on the Sunday of Memorial weekend. Even though they technically closed at 5pm, they very graciously changed out for the spare. All the staff were very nice and made sure we safely got back on the road. read more

Went to Firestone today. Steve got me right in, was extremely honest, and I felt no pressure to put in any unnecessary work. This is my new place for all my automotive needs! Todd Unrau read more

Brand new in Presido Town Junction. I've not bought here yet but did go by and take pictures so it can be added to Yelp. So my rating is only provisional because I don't have any experience purchasing here. Please read reviews from any other reviewers who post here. read more

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