An oil change like no other. Literally the absolute best customer service. All 3 people working…read morethis evening deserve a huge pat on the back! Knowledgeable, super friendly and hard working. Gents, super impressed. Thanks for an awesome experience today!

the service here is terrible , the girl holding the big iPad her name is Madeline so rude and sassy…read moretried to scam me like always gave me 2 options for oil and both were over 80$ which is crazy considering I always pay 50 or less ... than offered a coupon that I'm sure doesn't exist just pulled that out of no where. oil Change wasn't 15min it was 40mins ! So overall never coming back :)

Went to the Valvoline north Fort Worth near Costco on Hwy 35W several times. Once they forgot to…read moretighten the oil filter and my truck was leaking for days before I realize it. I can go on and on but no room to say it all. There is absolutely no quality control and no one cares about your car. They try to make you spend hundreds of dollars when you only need oil change. I'm never going back there.

Waited for 52 mins in bay 2's line. Not once did an associate come out tell me the car in front…read morewould take longer. Bay 1 and 3 moved along well, and vehicles that arrived after I were serviced before me. The lack of professionalism was not appreciated.will take business elsewhere

Been to a lot of Valvolines and instant oil change places. This location truly impressed me with…read moreits professionalism and service. Kudos to all the employees who were working 11/21/25 afternoon, you all did 110% despite the rainy weather!

Go here! I went just as they opened on a Sunday morning. Their service was friendly and fast…read more Chance walked me through options, showed me the air filters and fluid levels. He even helped me find a coupon online for my services. Will definitely be back.

Don't break my dash! Don't break my fog lights switch's!…read moreThey might of reinstalled my glove box when they were done!!! AND WHY DOES MY DOOR DING ALL THE TIME NOW????? Do not use these people!!!! They will tell you to just DISCONNECT THE BATTERY!!! Wtf!?!? I'm sure I'm overreacting bc I'm pissed off ! I trusted they would take care of me and my vehicle.

The service at the Fossil Creek location is amazing. I needed a new battery, Clayton was there to…read moremeet me within 5 minutes and after a few diagnostics they replaced my battery in less than 30 minutes on a Friday just before they were about to close. Above and beyond service to get me back on the road. #Christian Brothers Fossil Creek #Clayton and Ethan

I had an awesome experience with this shop. Most auto repair places try to nickel and dime you,…read moreupsell unnecessary work, or pressure you into buying marked-up parts you don't need--but that was absolutely not the case here. They were honest, prompt, and respectful of my time. I had my brakes and rotors replaced, along with some work to resolve a check engine light. The pricing was extremely fair, other quotes I received were easily 1.5x higher for the same work. I also own a Tesla, which requires almost no maintenance, so when I bring my older Ford in, it's important to me that I'm dealing with a shop I can trust. These guys have done an amazing job every time. I normally don't take the time to write reviews, but this one is well deserved. It's refreshing to find a shop that operates with integrity and focuses on doing the job right without the gimmicks. Highly recommend. these guys get down to the problem and don't spend time with the typical BS other shops do.

From the very first call to ask for a price till the time I picked up my vehicle. The staff were…read morehonest and very professional.

Steve is rude. has terrible phone service. this location always is short staffed. maybe more…read morepersonnel should be hired so that the customer service can be better. thank you.

Do not recommend a service in your website and then call a customer 25 minutes before an…read moreappointment and tell them you have no one to do the service and offer no good solutions. Why this company went from the best to the worst in a couple years. Negative stars

We have taken our cars to PCH and always had a great experience. The price is affordable and the…read moremechanics are honest in telling you what is wrong. Highly recommend

I needed an oil change and money is tight, so came by here. Apparently I showed up right after…read morethey returned from lunch, so there was no wait and my car was ready pretty quickly. They did point out a couple other things that I need to get done sooner rather than later, but no pressure to get it done here or push for them to do it right then, etc, just felt like a "just so you know, this and this need done sometime soon." The only annoying thing is the lights are motion sensor and was weird sitting there and waiting and next thing you know I'm in the dark since the lights shut off on me and I had to walk near the front door for them to come back on.

I went to the Valvoline Instant Oil Change on North Freeway in Fort Worth, Texas, at the Presidio…read morelocation. I have been going there for years. Normally, I pull into line, they know what they are doing, and everything goes smoothly. This time was completely different and honestly the worst service I have ever received there since they opened.As I pulled into line, the technician asked me, "What does this truck use?" I was shocked by the question. It uses oil, specifically Full Synthetic 5W-20. I then explained something they should have already known. My Ford F-250 Super Duty uses a specialty oil drain valve system. You do not remove it with a wrench like a regular oil plug. It has a cap that unscrews, then a special fitting screws onto it, and a wire mechanism opens the valve so the oil drains safely through an orange PVC hose into the oil receptacle. I specifically warned them not to put a wrench on that valve because it is a specialty plug, and if they damaged it, they would be paying to replace it. Immediately after that, another technician wanted to perform the light inspection. I told him I had already checked everything myself, but I let him proceed anyway. He checked the low beams, high beams, left and right blinkers, brake lights, and tail lights. Everything worked fine, exactly as I expected. Then he moved on to checking the tires. He kept looking around the driver's door frame trying to find the tire pressure information on my truck. He looked and looked and still could not find it. Even then, he still seemed confused. I then asked him what the actual tire pressures currently were. He told me he could not check them. I was stunned. I explained that all he needed was a tire pressure gauge, something that looks like a pen that fits on the valve stem and pops out the PSI reading. Simple. Easy. Apparently, he did not even have one. At that point, I suggested they pull up the previous service records because all my information should already be there from prior oil changes. The technician admitted he did not know how to access the records. Meanwhile, another technician was already preparing to pump oil into the truck. I literally had to yell, "Stop!" because I wanted confirmation that they were actually putting Full Synthetic oil into my engine. I demanded that he read the oil specifications out loud before pumping it in. He recited the specs back to me, but I still had to take his word for it because they would not physically show me the container or label before pumping it into my truck. Afterward, they checked the dipstick and showed me the oil level. Then came the pricing. I pulled out the Valvoline discount certificate they emailed me, valid through May 24, 2026, for either $35 off or 20% off service. They scanned it, but then I got hit with an upcharge of around $12.50 for extra oil. Here is the scam with these oil change places: they know exactly how many quarts every engine requires, yet they conveniently structure their full service to include one quart less than what many trucks actually need. My truck requires 6 quarts, but their package only includes 5 quarts, so they automatically charge extra for the additional quart. In my opinion, it is a long-running upsell tactic used by quick oil change businesses to squeeze more money out of customers. Then they handed me the service reminder sticker. I looked at it and immediately noticed something was wrong. The next oil change was listed at only 3,000 miles. I said, "That math does not add up, and that is not the specification for Full Synthetic oil." The technician then admitted that they now put 3,000-mile reminders on everything by default unless the customer specifically requests otherwise. That made absolutely no sense because Full Synthetic oil is designed for much longer intervals generally 5,000 to 7,000 miles minimum, and in many cases 8,000 to 10,000 miles depending on driving conditions and manufacturer recommendations. When I pulled out of the service bay, I stopped and asked the technician guiding vehicles out how long he had worked there. He said only a couple of months. I asked him directly if he understood the proper change intervals for Full Synthetic oil. First, he said 5,000 to 7,000 miles. Then he corrected himself and said 8,000 to 10,000 miles. I told him exactly; so why are customers getting 3,000-mile reminder stickers? He admitted that was simply their default setting now unless customers requested otherwise. I told him I had been going to that location nearly since it opened, and today was the worst service I had ever experienced there. The old crew used to service vehicles quickly, professionally, and confidently. They knew what they were doing. He then told me many of the experienced employees had quit or moved with management. I told him I remembered the old employees. I could go on with all their mistakes, this is enough.

I called in for info and even got texted a coupon!…read more Awesome quick service by someone named Emily and 2 other guys. All of them were great and informative without pressure. Will definitely be back again for my next oil change and inspection needs!