Brandon is a star. I sincerely appreciate him overseeing the process, following up, paying attention to every detail, communicating well with not only his other staff and the techs, but also with myself, on every step of the process, from start to finish. I didn't feel like I needed to keep hounding him on checking the status, as he was proactive to reach out to me on any changes. Brandon is honest, and I trust what he says. His expertise in knowing the mechanical function of a car compliments his managerial expertise as well. He took a tough situation and made it right. Brandon's effort is greatly appreciated, and he deserves to be treated well by Firestone. Thanks again, Bryce Skriba read more

Honda Accord 06 v6. Needed an alternator, didn't have many options since my battery died rightby this place. Ended up paying 800.00 for an alternator that would have cost 150- 300 anywhere else. Not only was the price ridiculous my pulley system has been making a weird noise since the alternator was replaced. I would highly recommend you do not go here for any mechanical service! read more

Came here for a diagnosis and was possibly going to have my thermostat replaced among some other work. The quote was outrageous but I ended up taking it somewhere else after they lost a trim piece to my car and tried to lie me about it. read more

These guys were great! Came to this Firestone because another shop had severely botched a repair on my strut they were very understanding and kept me informed along the way. The manager went out of his way to go pick up a part to help fix my car! They worked out a great deal with me and the repair was finished within a timely manner would for sure recommend coming here read more

Firestone Complete Auto Care - 2018 civic si ( the car they worked on ) - Auto Repair Near Me - Downers Grove, Illinois

I went in yesterday 10/08/23 and "bud" was at the counter and I explained my situation with my tire, i had been trying to get repaired all day (with no luck up to this point), bud and Victor came to the rescue and literally had me on my home in no time at all. So grateful for these two young gentlemen. I definitely will be giving them my business in the future. read more

My trunk latch was stuck. Stopped by and Bud helped open it up! Great service, totally appreciate it.

Multiple cars brought here for servicing. Understanding that there is always a tun over of service advisors , Extremely Excellent service received on my 2009 GMC Acadia SLT done on 6/30/2023. Service advisors went above and beyond accommodating me with my finance issues thru Firestone/CFNA card. Altho parts weren't onsite and had to be delivered (2009 Acadia), value of parts were average for driveshaft and rear differential on account of age of my car. My overall experience was fantastic especially with Kyle and Kevin(?). read more

wow they just told a 58 year old female with a bolt in her tire drive away that wanted 4 new tires and its raining . this is completely wrong because it was a emergency situtation & she wanted 4 new tires . you could actually see the bolt sticking out of the tire read more

Zero accountability or reliability. Don't take a reservation if you can't service it. Ive been going here for years and generally was fine, close and convenient and they used to be at least decent on communication. I made a reservation online, only to show up and be told they have no room for me and can't service it, was told I should've called to make a reservation. No apology, no understanding the frustration, just that it's corporates fault for taking an online reservation and it's not their problem. I understand it's a busy time and difficult to find employees, but the simple concept of empathy and ownership when you caused a problem by taking a reservation you couldn't service was nonexistent. I'll find somewhere else to take my business, which won't change anything, but recommend you consider other options if you think you're going to a trustworthy business. read more

Firestone Complete Auto Care - If your appointment becomes unavailable, we will contact you directly... - Auto Repair Near Me - Downers Grove, Illinois

Bud and his did a great job. Very friendly, honest on recommended work needed. Also very quick on getting the job done. Highly recommended! read more

My steering wheel not properly aligned after the alignment. I didn't go back for them to fix it so uncertain how they would handle it

Doing what every car owner does I called around looking for a reasonable place close to home as I just moved out to this area.. I brought the car in on Friday under the assumption that they were going to replace 2 co2 sensors and fix my window. During this process there has been literally zero communication it is me calling the shop to get updates on what is going on with my vehicle only for the " service manager" to continuously spin me around everytime. It's pretty cut and dry you read my codes you knew what was going on with my vehicle and yet here I am 4 days later my vehicle is still not fixed and now I'm out almost $400 for a sensor I doubt they even replaced. Thanks for nothing Firestone seriously car owner beware if you're on a fixed budget and you need your vehicle I highly suggest you find somewhere else to go . read more

I blew out a tire and found it necessary to call around for pricing. The employee I spoke with, Corey, was very helpful and informative, but not pushy. He told me about an upgrade they currently had on sale but did not overly push the upgrade. After calling 6 other tire establishments I called back. Corey remembered original conversation and quoted me a price for 2 tires, per my request. I arrived at 12:30 and was out of there at a little after 1 PM. Price paid was EXACTLY what Corey quoted. No ups, no add ons. They informed me of a couple of mechanical items I should keep an eye on (oil and a hose) but no pushy sales. I didn't even get that horrible feeling of "you're a girl and I can push anything on you". GREAT PLACE! They even put the temporary tire back in the sealed hatch in the trunk. I'm a fan and will recommend this place to anyone who asks. read more

Firestone Complete Auto Care - Auto Repair Near Me - Downers Grove, Illinois

My battery died at a gas station and it was 5pm. I called a few places to see if they could get my battery installed that night and they were all about to close. I got a jump and drove across the street to Firestone with my fingers crossed. From the time I walked in, I was taken care of. Bud was friendly and engaging throughout the process and kept me updated on what was happening. It was no problem that it was so late. They found the battery I wanted, got my car pulled in, replaced it, and got me out of there in 30 minutes! The price was the same as anywhere else and on top of that I got 10% off for being a veteran. I'd recommend this Firestone to everyone. read more

They for sure messed up my Audi. Didn't even change the oil idk what they did. Don't go here. Save urself the money

High Five! Ohhhhhh Eric, he was the best! I'm someone that does not, let me repeat, DO NOT trust anything dealership, car shops, blah nothing. My Infiniti dealership drives me up the wall. It's a pool of retards! I told Eric straight up, that I don't trust my dealership because I've had nothing but bad luck. Also, there Firestone location does not have good reviews. Eric explained to me he was different blah blah blah.. Same crap I always hear. Well I'm here to tell you, finally someone was truthful with me. He was very patient with me since I can be a firecracker and he was very very NICE. I really felt I was in good hands. I'm sorry to see others bad reviews, but maybe they changed mgmt because this place was great! Ask for Eric, he'll take care of you! Let me explain how above and beyond they went. I was almost late for my hair appointment and he offered to get me a rental car since it was taking so long. On top of that, they would cover the costs?? What?? That's better than my stupid dealership! It was taking so long because they part was late coming in that morning. No worries, I decided to wait and just be late for my hair appointment. It was crowded in there so I suggest making an appointment. Especially on a Saturday morning! Thanks Eric!!! read more

Customer Service does not exist at this facility. We ordered tires online for a certain car and upon arrival I was told they don't service cars like mine and wouldn't help move my tires down the street to a place that would install them. If you need tires installed go to Cassidy Tire down the street. (their install charge was cheaper too) read more

BUYER BEWARE of this place!....The played the good old mechanic trick on me upon which I call them out and yet still tried to sucker punch me. Find another place for your auto service. Read on Background Early this year my wife need new tires for he car. We looked around and I had service done by the Firestone Franchise before. They had sales on their tires for Ford, so we went with them. I have intermediate experience with auto repairs, I've done maintenance on my car including replacing my own brakes and such. So I'm not completely ignorant when it comes to auto repairs. Job Performed I went in and have the 2 tires replace as the back 2 was still in good condition. They did their thing with the 24 points inspection and such. After 2 hours work done , tired replaced and the manager was really nice and helpful. All Good!, so far..... The Next Day My wife drives the car and she begins to hear and feel vibration coming from the tire. I works downtown and she is in the burbs so I call Firestone ahead and have her bring in the car. This is the Coup De Gra....I knew a common "trick" of mechanics is they do not tighten the nuts completely to "diagnose" further repair issues for your car. Now I did not exactly call them out but just suggest to them to take a look at that. They agreed. Wife brought the car in and suddenly they claim the wheels were bend, new tires needed and some other stuff which will cost $650!....I got on the phone with the tech and asked the question about the nuts and wheel; he claimed lugs nuts WAS NOT the issue. I told them we'll re-schedule. The Fixed- Cheaply Got home that night, I check the nuts on the wheel in question...guess what!??? it was loose and I tighten it and no vibration, no noise, no issue....FIXED COST = $0 This has been 3 months and still no issue. Bottomline I WILL NOT and DO NOT recommends anyone to this Firestone. They may be very well spoken and impress you with "good customer service" talk. They are flat out dishonest and tried to rip me off. It's a ashame that you have bad apples like this to mess up the franchise. I will never go to another Firestone again. read more

Third trip to this Firestone giving benefit of it being a chain. I don't like going to mechanics because I work on car electronics all day so I don't like working on them when I come home. Took my 2007 Yukon here to find a noise drop my truck off. Five hours later they call me and say they don't know what the problem is recommended changing my rear end drive shaft they said they couldn't be sure that would fix it so I said I wasn't prepared to spend that kinda money. Took my truck home call a friend explain the problem he said change the 18 dollar a piece u-joint took 45 min to do and problem gone Second trip different car my impala leaking oil like there's a hole in my oil pan. Take it in I pay 50 bucks to check it the come back with a bill of 5000 bucks oil pan gasket head gasket oil filter housing. I said I didn't think I would do that I would just change the motor would be cheaper. Took it home me and my son get under the car clean it off because they didn't like the said they would. Ran it saw the leak bought a 9.99 oils filter housing gasket 6 bolts later three on the ac compressor three on the filter ran car for three days now no leak on my new garage floor yet. Third trip for a tire said these tires would be better then my goody ears that where on it I told the I like a quite ride was my biggest concern. Sell me over a thousand dollar worth of tires I hate them drove them three weeks. Ended up a discount tire gave me some credit cause the tires had so much tread got me some silent armor tires like I had before and back in love with my truck. I'm not gonna say they don't have know what the where doing I just saying they need some training help a clue I cut up my Firestone card deleted them from my phone and labeled them as a trap in my gps just in case I forget. Never never go in this place. read more

Kind of torn on this place. A year or two ago I was here and receive great service so when my truck needed new tires I called. After calling other places over the next day or two I decided to get my tires here so I headed over on a saturday. The problem was I wrote down my tire quotes at work and didnt have them with me. When the person at the counter quoted me pricing it was too high and I mentioned I had a much lower price so the number came down to $189 per tire. From memory that sounded right so I said go ahead. After adding the cost of mounting, disposal, and this, and that, and tax, it ended up being $233 per tire. So Monday rolls around and I get to my desk at work and I see my notes on the tire and I was quoted $163 per tire plus all the miscellaneous charges.. Doh! I felt ripped off and even though its my fault for not bringing in my notes, it doesnt make me want to go back. read more

After being told by my Jeep dealer that I need to replace my front break pads and rotors for nearly $800, I decided to call around auto repair shops and see if I can get a better price. Four places in the Naperville area quoted me between $550-650, which was slightly better but I thought still too high. I called Firestone and they quoted me $380 after tax. I came in the next day - the work was done quickly and the staff was very polite and professional. Can't complain. read more

call to make an appointment for their internet special for an oil change. mention price and their website price. all good until I arrived for the appointment. at that moment the could not honor the price. never will I waste my time with this company again. read more

I scheduled an appointment to have my car looked at and serviced. The appointment was scheduled for 11/18/2019 @ 8am. I dropped off my vehicle, was asked what time I needed it back by, I informed them by 5pm. I informed Anthony that my vehicle did not have heat, was blowing cold air from the vents, was making a rattling sound underneath and that my windshield washer fluid leaks. I then left and I ubered to work. I received a phone call @ 12:30pm from Greg informing me that my car had been inspected by Josette and I was told of all of the things that needed to be repaired(none of which were my complaints). At the end of our conversation I asked about the 3 things I dropped my vehicle off for, the main thing being the heat. Greg told me that the rattling was the muffler/heat shield & it needed to be welded which they do not do. He then told me my windshield fluid hose had a hole, another thing they do NOT repair. Lastly he told me I needed a radiator flush, blower motor & thermostat to repair the heat. I authorized them to fix the thermostat, blower motor and perform the radiator flush over the phone so I could have heat. I arrived to pick up my vehicle @ 5:30pm. I waited at the counter and was told that my vehicle had "slipped through the cracks and had been forgotten about". I asked how long would it be to fix. I was told about an hour. My vehicle was actually still in the air on the lift in the last bay closest to main street. I sat down and waited seeing as I had no choice to. I had already ubered to work and back to Firestone. At approximately 6:45 I was told that they had fixed my vehicle as best they can but I would need to come back the following day because they were closing soon. I was also told I had to pay before leaving with my vehicle. Not only did my vehicle NOT have heat when I left, my vents were no longer working. I brought my vehicle back the next day and dropped it off again @ 8AM. I informed them I would return @ 5PM to pick it up and I expected it to be repaired. I received a phone call from Anthony halfway through the day. He told me that my vehicle was "old" and he wasn't sure they could fix it. He told me he would continue to work on it but that I would need to bring it back the next day. I expressed my frustration and stated I didn't know Firestone could not fix "old" cars. That would've been something I should have been informed about before I dropped it off. Especially since they clearly knew the make, model and year of my vehicle. I wasted $311.48 on the "repairs" they did NOT do, $28 in Uber rides and 2 days of Firestone having my vehicle. He then told me he didn't want to put his foot in his mouth, which he had already done. When I left the second day, he told me "don't worry, I'm not charging you for today." Are you kidding me?! I should not have been charged yesterday! Firestone has a guarantee, at what point do they honor that guarantee? To say I am unsatisfied would be an understatement. And yelp should not make me give any stars if a business does not deserve it. read more

Wish I could give 0 stars. Or that I'd looked at reviews before I took my car in. Replaced a battery and 4 tires last December... less than a year later, battery totally conked out. Replaced it again at dealer for less $. Too many other reputable options nearby. read more

I shouldn't have expected much out of Firestone based on the reviews. I am totally regretting being in a desperate position to get a nail hole in my tire plugged. I went in they took my tire off my car made some BS story that they cannot plug it in and try to upsell me. I declined because I knew the tire was repairable and they were just trying to make money off me. I look at my room afterwards and they scratched it all up. That is an $800 rim. You are a complete idiot just like me if you get this place any of your business. I took my car to my tire shop and the repair was no problem and the mechanic the left when I told him that they said they cannot repair it. read more

Came in to get tires and could not be happier. A gentleman named Bud helped me when I walked in the door and made sure I got the best bang for my buck. He also was very transparent with me and made the process so much smoother. Another gentleman (forgot to ask his name) was there for check out and his customer service was phenomenal. I was a little worried going in because of the overall rating, but I was satisfied with my experience. read more

My son dropped off my car around 12:30 on 11/22/2017. One of the tires was losing air. He was told that it would be 3 to 4 hours before it was ready. He called them at about 4pm, and he was told that it was not looked at yet, but that they would call him. They did call, at 6:50 notifying that he had 10 minutes to pick up the car. When we picked it up, I asked the gentleman behind the desk why no one had called before 6:50, but there was no comment. He simply charged me and did not explain anything else. The next day, the tire was low, again. I took it in on 11/24, due to the 23rd being a holiday. It was then that I was told by one of the mechanics that there was not a flat on the tire, just corrosion on the rim. I was charged for cleaning the corrosion and replacing the valve stem cap. I could bring the car back if there was still an issue. Communication is key people. read more

Christmas Eve my rental car's driverside front tire was damaged. It was a slow leak that caused a cracked sensor to damage. Firestone of Downers Grove was the only auto repair shop available to assist me last minute. The part was unrepairable in the end. Thank you to the manager Tim Lambin's above and beyond efforts to salvage my Christmas Eve and spirit . Tim was able to accomodate a last minute loaner car so I can continue my travels to visit my family. You defintely have earn my business on all future oil changes, repairs and tire purchases. Maybe there is a Santa after all :) read more

ZERO STARS: Brought my daughter's car in to diagnose loud knocking in front suspension. The car is high mileage 170k so don't want to spend a lot. They claim an upper control arm I replaced 2000 miles ago and the one not replaced yet as the problem, also told me it needs new wiper blades (2k miles). I'm a tech, always did all my own work including building engines for hot rods but I'm older now with stage 4 cancer. I had already checked what I could easily. They dropped one wheel on its face and totally trashed it. Lost the chrome valve stem covers and caps. Cross threaded a lugnut and then quoted me $500 for the repair. A trip down the street to another shop fixed it for $90. I wouldn't recommend this dump to an enemy. Avoid this place like the plague... read more

Bought 2 tires and Eric was the salesman. This was about a year or so ago but I don't understand the negative reviews. Got a good price and great service and I was just a drive in and no appointment. Had my car back in 90 minutes. read more

Warning: Stay away from this FireStone!!! So, I changed two tires for my car. After driving three days, there was a very loud sound from the back during speeding up process. it was very annoying. I went back there, Tom helped me to check out. During that period, Nick, receptionist/sales person were talking bad things about other auto repair shops around the neighborhood. After 30 minutes, Tom came out and wanted to call my husband. Ok. Women do not understand car? Then, he gave us a quote about $800, claiming the wheel of my car was bend, and had to be changed. I asked him, if I would not fix it, what would happen. I caught a sly smile from him when he answered that it probably could cause some problems. With this ridiculous $800 quotes, I went back home. My husband found out 2 out of 4 screws from the tire they put on has not been screwed firmly. It is a usual procedure to screw it firmy. And it is also a trick by some auto repair shops not to screw all of them to create a noise to make consumer panic and pay more to 'fix' it. So, my husband re-screwed all the tires. and the sound was gone. I will never go to a Firestone again for sure. They dishonesty really disappoint me. read more

Called on a Sunday morning and spoke with Rob about my vehicle. He kindly and clearly explained what he thought could be done. Due to his excellent costumer service, I brought my car there to be fixed. It was repaired the same day in a timely manor and Rob kept me informed along the way. Great customer service goes a long way! read more

Great customer service but service on the car is horrible. Had a flat tire. Thought they would replace the whole entire tire; nope fixed the hole. Drove about 10 miles. The tire is deflating by itself. Either you replace the whole entire tire or gorilla glue the hole. read more

Shame on the men at Firestone. I stopped last week and you couldn't service me but quoted me $14.99 to aim my headlight. Tonight I got here earlier, and you tried to charge me $52.00 for the same thing. Not good service boys. You should be ashamed. Taking advantage of a woman or any customer. Bad bad idea. read more

First experience was dismal-simple oil change using their coupon. Got home and realized plastic shield under car was not placed on car. They agreed to purchase a new one if I came back. Second experience- simple oil change. Dropped car off early morning. Specifically told them not to take wheels off or do any other "service checks". Late afternoon stopped by to pick up car. It was on a lift with all tires removed and brake drums pulled off. Tried to sell me thousands in parts and service(which were recently performed). No apology for car not being ready or not listening to my requests. Had to make another trip early evening to pick up car. Sent an email to the owner and received only excuses. Many national chains pay their techs and service writers a commission based on amount of sales. They want to sell you parts you might not need. Might consider second opinion by independent family owned shop before blindly dropping $$ read more

Eric definitely earned my future business. My enterprise rental needed a new tire this past Sunday. Unfortunately he did not have a tire in stock or in the nearby vicinity. I told him I work near midway area and he located a tire at a Firestone near my work. He called the manager and made sure they had the tire for me Monday morning. I normally would not have gone through this much trouble for a rental but the 2014 Ford Fusion really accommodates my family's needs and happens to be fully loaded so I didn't want to give it up for a hyundai elantra or gas hogging suv. This car gets 30 miles to a gallon and Eric found a way for me to keep it while my car is repaired from a recent accident. I will definitely be back for future business because of his attention to detail. Thanks again. read more

Firestone did a great job at replacing my brakes on my 2006 Toyota Highlander. Stopping distances are shorter, of course, and the brake pedal feel is perfect. read more

This place is good for small and quick jobs. However, they are very over priced and will charge you an arm and a leg just to run a diagnostic. The mechanics aren't very knowledgable when it comes to serious car problems and can even be misleading and scare you into thinking something's a lot worse than it actually is!!! Obviously tire and oil changes can be done here but I'd leave the bigger jobs to the professionals. read more

Just completely lost my business with one phone call. I asked for a quote on an EVAP control system leakage that was already diagnosed by O'Reilly Auto. I am pretty sure the manager answered the phone and told me they would have to re-diagnose it for 100.00. When I asked why they would have to re-diagnose it, he proceeded to belittle me over the phone saying "do you even know what an EVAP system is?". He sounded irritated and his tone was condesending. Completely uncalled for. I immediately hung up the phone and will not return to their business. They need to learn how to treat their customers. Even if it is the customer that is confused about something..there are much more appropriate ways to communicate that information. RUDE. read more

I had a very bad experience with them and that was my very first time I was visiting them. I called them for a battery change for the same day but they said they are completed occupied and gave an appointment the next day by 5 PM. I went by the appointment time gave them my keys and asked them to do an winter inspection check as well. They told me it will take probably a 45 minutes to 1 hour to do both. I thought to wait! after 40 minutes of waiting I thought to poke my head out (It was dark by that time) and I saw my car is still parked outside at the same spot where I left. I really got shocked. I yelled at the person who took the keys and asked if they got any idea on servicing my car today or not. He then checked his system and he came to know that he had put the time for 6 PM and that's why the job card never got picked up! What a total disaster! He then rushed to my car to take it inside to do the service. They almost took 2 hours just to change the battery and do an inspection for a scheduled appointment! read more