Terrible service today. I arrived when they opened at 7 am to have front struts replaced. I told…read morethe service rep that I would wait at the shop while the work was done, knowing it would be several hours for the job to be completed. After patiently waiting for 6 hours, I went to the front desk to inquire. At that time, I noticed my car was still parked in the exact same spot as when I arrived. The service rep asked about the status and came back to tell me that it would be done today, within the next 2 - 3 hours but they hadn't started yet. Note closing time is 4 pm, so it would done before closing! Not one single update the whole time there. Unbelievable! Avoid Gateway.

I've always had good service from this place...just purchased some tires from here last Friday...as…read morelong as I feel I'm being treated well and taken care of with respect and my car is done with care...I will always be bck.

Really really good people here. The best Customer Service I've ever gotten in a car repair shop. I…read moredeal with Michael tire and Louisville and they are very good so that says a lot. We broke down on the side of the road on Easter night stayed at a hotel. They referred them and it went very well. They got me in assured me they'd get me fixed on the road tonight. They did just that, but we're very professional kind and asked about my experience with the car a couple of times. They found all the things that they would address with the car but no pressure. I took three of the four suggestions. I would highly recommend them.

1 Star - Disgusting Experience…read more I am absolutely furious over how Honest-1 treated my elderly parents. Just weeks before this, their car was in this shop for a full checkup. Suddenly, when a warning light came on, Honest-1 claimed the transmission was failing and quoted them OVER $8,000 for a manufactured or new transmission -- using fear, urgency, and worst-case language to push the repair. That alone is alarming. What's worse? We took the car to Honda for a second opinion, and Honda's master technician thoroughly inspected EVERYTHING. The verdict: The transmission is NOT failing No rebuild. No replacement. No catastrophic damage. The real issue was a stuck A-line pressure solenoid valve, a relatively minor repair. Honda fixed the actual problem, replaced fluids, ran full diagnostics, and the total cost was UNDER $1,000. So let me be very clear: After a recent "full checkup," Honest-1 either completely misdiagnosed the vehicle or grossly exaggerated the issue and attempted to sell my elderly parents an $8,000+ repair they absolutely did not need. In my opinion, this was predatory. Targeting seniors with scare tactics and inflated diagnoses is unacceptable. We will never return. We didn't argue. We didn't debate. We simply took the keys and left -- and that should speak volumes. If you have elderly parents or anyone vulnerable in your life, DO NOT trust this shop without getting a second opinion. Integrity matters, and Honest-1 showed us they have none.

We were traveling from Wisconsin, heading to gulf shores. A sensor came on in our truck. we found…read moreHonest1 on Port Royal Rd, Spring Hill TN. We explained our situation and wanted to have.our truck looked at to make sure it was safe to drive it. At first, it sounded like wouldn't be able to be seen for a couple hours. Until Michelle Wyatt said just a minute, I will get my technician to scan it right now. ahe cane right out, scanned it, looked under truck to be sure the bearings were good. Sure enough the vehicle was safe to drive and it eased our mind on the safety. Michelle and her staff went out of their way to get us back on the road again!!! THANK YOU SO MUCH!

I took my BMW there yesterday Friday July 17th to get my ordered tires put on they did a great job…read moreand I love their customer service each and every person was very nice highly recommend

They were friendly, courteous, and helpful. The waiting area and front office area is immaculate…read moreand well designed/furnished. We had a slightly long wait for the service we requested, so the owner comped us for part of the bill. I highly recommend this business for all your car needs. This is the best car service business I have ever been to!!

My experience was great! I am a busy mom and I really don't know anything about cars. My world…read morestopped when my Jeep wouldn't start on a Friday where I missed a paid swim lesson, work and school. I was devastated. So, when Christian Brothers reassured me that everything will be OK that they did just that! JP had the best communication and was so nice. CBA also fixed other issues I didn't even know I had. They worked so well with Maxcare on my behalf. I will definitely be telling my mom friends at yoga today if you ever have an issue call CBA and ask for JP.

On 2-24-24 I took my car in for a master cylinder replacement. They called back telling me they…read morealso had found a seal leaking-- and wanting to replace my front struts. The price was ridiculous. I declined. They called back with a better price and I approved the seal and master cylinder replacement. When I picked up my car I had multiple safety lights on my instrument panel that were not there before. I complained and they claimed no knowledge of the lights. As I drove out of the parking lot there was a clear knocking in my wheel area. I returned and was told it was now a bad strut discovered when they checked them. This also happened as a result of their techs looking to up-sale. They claimed no fault. Don't go there. My invoice #is 00116-899230. They had my review removed previously.

I went in for oil change today N they could not reset my engine oil change light, I was told on…read more6/18/25 that I had an oil pan leak, BUT today I was told I didn't not have an oil leak, I said that can not be true because, I do n explained how I know The young girl winks at the tech as if I was crazy, BUT YOU GUYS ARE THE ONE WHO SAID IT, N GAVE ME QUOTE ON FIXING IT. BUT TODAY WAS A DIFFERENT STORY . But what is really upsetting is the wink an the laugh about the entire thing. She said that we did a diagnostic test on your truck, I replied NO, I never asked for that, your tech on 6/18/25 have the sheet saying that I needed it done along with some other things. So today you are going to wink an laugh about it.

Great service, quality and price! In and out before I knew it…read more They did a free brake check and informed me of my options before just assuming the work I wanted done. Would recommend and definitely coming back again.

Upselling is the policy here. You'll pay more for poor quality parts unskilled labor and rework…read morehere. They couldn't get their new drums to seat on the hub so the tried a steel sledge hammer with no luck. So they just mounted the 2 rear tires and said it was fine. Wheels heated up in 3 miles to where you couldn't touch the rim! Stay away from here!

Bought a used Lexus that was absolutely immaculate. Came from out of state and drove it back. The…read morepeople at the dealership are honest down to earth and transparent. No extra padded on fees as some other dealers I ran into. Great buying experience. Thanks Kyle, Mike, and Mike.

Liars! rated a truck 95+ out of 100! Engine light on, back bumper pushed into back at one time,…read moredented roof, tail gate damaged, wires sticking out of the steering wheel. side swiped. we drove 300+ miles. to see this trash because of their lies! wasted our time and money! do NOT trust these people!

Fast, friendly service! Came in for an oil change and some wiper blades. They had what was needed…read morein stock and got me in and out in about 20 minutes! A+++

This place is out of business. There is now Global Auto Pro Plus Lube in the building now. It's at…read more2535 Nashville, TN. Phone # is (931) 674-2065. I went for an oil change this morning. It was a great place, family run, very welcoming and nice. I recommend this place, please go there and keep this place in business.