1. Budget Brakes

0

Columbia, TN

Budget Brakes

3.2 (9 reviews)
Closed • 7:30 am - 5:00 pm

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Services - Budget Brakes

Auto wheel alignment

Routine automotive maintenance

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4 years ago

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Michael P.

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Discount Tire

Discount Tire

(79 reviews)

We travel full time and had a tire issue. Called Discount Tire and they got us right in! I highly…read morerecommend them!!

While I respect any business and am willing to give it a second chance, this place i absolutely can…read morenot. Where do I even begin? I called in and spoke to a guy who was expecting me when I arrived. A shifty salesman took over when I arrived and stole the sale from the person I spoke to prior to keep in mind, I told the sketchy sales person who I spoke to ORIGINALLY. Then upon "inspection" and requesting of ordering a part, he stated the part was over $600. Which I know for a fact it's NOT after calling multiple tire locations for repair. Fast forward, the sketchy guy "makes a call" and gets the price down under a bit. Beggars can't be choosers, I agreed to the price and ordered it. The guy never gave me a receipt, typed in the wrong model of car, and told me it would be here by a certain date and he would update and call me. Well the day came and went. Nothing. I had to call several days later to finally get an answer and it turns out the part DID arrive by the date specified, but since it was in an UNMARKED box in the back. No one happened to scan it in. A box worth several hundred dollars. Just sitting. Waiting to be scanned in. LOVELY. After days of waiting and no update. I had to CALL for an update and had I not called and asked, I would STILL be waiting for my car repair. It took almost 4 hours to get my car back after I came in, it was expected to be 5-6 hours. So I can't complain there. I know it's busy. Fast forward to now, this review. The ONLY reason I am even giving 2 stars is because of the spectacular customer service and HONESTY of Brandon. He was very honest about the situation, he gave his best effort, updated me throughout the day, put me at ease, and was very professional and polite. He answered all my questions, checked on everything I asked, and he was overall GREAT! To be clear, I would have easily given 1 star based on this whole ordeal and because of the shifty salesman, whom I will not name for privacy reasons. He did not even try to hide how much of an a- typical type of salesman he is. Very cliche and over the top. I rarely go into this great of detail to leave a review, so this should speak for itself. Definitely not coming back.

Cave Auto and Truck Repair

Cave Auto and Truck Repair

(10 reviews)

Overall incredible experience Clint Billings is a consummate professional he is fair honest and…read moretrustworthy I have been to many mechanics over my lifetime and so far he is one of the best at his craft and fully trustworthy he will not oversell you things that you don't need any only provides what is truly needed he showed me that based on my interactions where I want to purchase additional fixes that were not necessary for my car and he told me not to waste money as they were not needed at the time...

I never leave negative reviews, but after this experience with Cave Auto, people should know what…read morehappened. Last year, we took my son's Jeep here, paid over $1,000, and two days later had to take it to the Jeep dealership and spend approximately another $4,000. Despite that, we gave Cave Auto another chance. We dropped the Jeep off Monday and were very clear: it was running hot and my son HAD to have it back by Friday to drive to Knoxville for school. We were told the water pump and gauge were repaired and paid another $1,600. We picked it up and it was STILL running hot. We took it back yesterday, they kept it for hours, and we were told nothing was wrong with it. Today, the temperature gauge was approximately 3/4 of the way toward hot again. When I called, instead of simply saying, "Bring it back, we'll make it right," I got excuse after excuse. I was told to take it to a NAPA Auto Care Center and that apparently they have to "fix it in parts" to diagnose it. On top of that, he repeatedly brought up the fact that we had discussed possibly trading the Jeep in and said he thought we were going to trade it immediately. That honestly makes me question why that matters. Whether we trade it tomorrow or keep it another five years, if we paid $1,600 to repair it, the work should be done properly and the vehicle should be safe to drive. If there wasn't enough time to properly diagnose and repair it before my son had to return to Knoxville, SAY THAT. We would have made other arrangements. Don't squeeze the repair in, charge us $1,600, and then use the limited timeframe as an excuse when the original problem still exists. After all the excuses, I finally said keep the money, I'll leave a bad review and be done with it. His (Clint's response) response to me on the phone? "FUCK YOU, BITCH." Then he sent me a lengthy text accusing me of threatening his shop, his employees and their families because I said I would leave a negative review. I threatened NO ONE. Saying I will publicly share my experience as a paying customer is not threatening anyone. At the end of the day, we paid $1,600 to fix a Jeep that was running hot. It is still running hot. We brought it back and were told nothing was wrong. And when I became frustrated and said I would leave a bad review, the owner told me, "fuck you, bitch." You can defend your diagnosis. You can explain your warranty. You can disagree with me. But a business owner speaking to a customer that way is completely unacceptable. We will not be back and you shouldn't either.

Budget Brakes - autorepair - Updated October 2026

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