Terrible service today. I arrived when they opened at 7 am to have front struts replaced. I told the service rep that I would wait at the shop while the work was done, knowing it would be several hours for the job to be completed. After patiently waiting for 6 hours, I went to the front desk to inquire. At that time, I noticed my car was still parked in the exact same spot as when I arrived. The service rep asked about the status and came back to tell me that it would be done today, within the next 2 - 3 hours but they hadn't started yet. Note closing time is 4 pm, so it would done before closing! Not one single update the whole time there. Unbelievable! Avoid Gateway. read more

I've always had good service from this place...just purchased some tires from here last Friday...as long as I feel I'm being treated well and taken care of with respect and my car is done with care...I will always be bck. read more

I have been doing business with Columbia Gateway since 1995 and have been very satisfied with how they conduct business. Today was the worst customer service I have encountered in over 20 years. The counter personnel today was dismissive, and couldn't care less about my concerns. They wanted to charge me $81 for a conventional oil change on a 2002 4 cylinder Saturn Vue. They said that the conventional 10W-40 oil was a special order, thats when my BS alarm went off. After talking to the site manager he took $11 off the bill, thank you. Shannon the regular counter man wasn't there today, who has always treated me great with very professional and good customer service. I recommend the current manger have Shannon train the Yahoo's at the counter today on how to provide good customer service or fire them and hire people that don't hate their job. A very disappointed customer today. read more

Absolutely terrible service. My fiancé brought her car in to check the brakes. After dropping the car off they never called to tell her what was going on with the car. No estimate before doing work. Nothing. When she called they said the car was almost done even though she didn't ok any work. They told her she needed all 4 brakes, rotors and that a caliper was frozen. He estimated the cost at $989. When she questioned the prices the guy told her he didn't know how much things were and that the total was $989. She asked to speak with someone else and the next guy said the caliper wasn't frozen and that the cost was $646+ tax and that also she needed all 4 ball joints replaced as it was a safety hazard. Due to the terrible service I told her to hold off on the ball joints until we got a second opinion. I took her car to the co-op this morning and he confirmed that there is absolutely nothing wrong with the ball joints and, in fact, there are only 2 and not 4 like gateway said needed to be replaced. This place is filled with rip off artists and see only trying to charge you for repairs that they will not do. Scumbags. read more

Amazing - I would go out of my way to come back here... never thought I'd say that about a tire center. It was clean, well staffed, very friendly, spacious inside with snacks and a big puzzle while you wait. Quick turnaround and a stellar team they have here. I highly recommend checking them out if you need anything tire-related. read more

Go somewhere else. I had a flat tire on my work truck. They replaced the tire. I asked them what was wrong with the tire and they said they didn't check it, just changed the tire. I got the oil changed a couple weeks later. Then my rear tires were low when carrying a heavy load, it was very dangerous and could have easily caused an accident. They checked it out and found that the valve caps were leaking. I asked them if they check the tire pressure during oil changes, they said yes but they don't record it. I said shouldn't they have found the low pressure when doing the oil change and was told "I don't know, I don't work back there." So I paid over $400 to get a new tire when I just had a leaking valve cap and I had a dangerous situation because they didn't check my tire pressure. Don't go here, you're paying a premium for terrible service. read more

I like everything about this business...it is clean, people are courteous and they have always repaired effectively. They are busy because they are good! read more

they just have bad service they lie on stuff to get more money, took a week to change 2 tires and oil change is just a bad experience I recommend not bringing you car here read more

4 hours for rotation and new tires was going to get alignment but would of taken maybe another hour.... Not going here ever again

Was told that I would wait hour to have an oil change and tire rotation. Folks upfront were friendly and courteous but the guy working on my car could care less it seemed. It took over 2 1/2 hours. read more

My check engine light came on so I took it to them to find the problem, just like their website shows. The next morning I called to let them know my concern with the light and also asked them to change my oil and rotate the tires. He assured me that all would be taken care of. 9 hours later when I went to pick up my car, they said the oil and tires were done but, they haven't had a mechanic in over 9 months so the light issue was never addressed. I asked why no one mentioned that 9 hours ago when I called, he said I agree they should have told you. 9 hours for an oil change. Never again. read more

These guys are great. They ordered tires for me and called back within a few days that they were in. Came in on a Monday morning and they were done within 2 hours. Great price, great service. Would highly recommend them to anyone. read more

Very friendly well stocked tire store I ordered a tire and rim it was the wrong size they had no problem corrected the issue that was my fault read more

Traveling north on I65 and had an issue with a rear tire. They got us right in and out. Very professional and treated us fairly. Highly recommend if you need tire service! Thanks guys!!! read more

We were on our way to Florida pulling our boat when we got a flat tire. We put the spare on but knew it would not last long. I ask my phone for the closest tire repair center. I was given 2. The one place said it would be over an hour wait time so we went to Gateway Tire in Columbia TN. They not only fixed our tire but sold us a new spare at a discounted price. They got us up and running in no time. read more

Great Service! Very nice and knowledgeable crew. Highly Recommend! They handled my with kid gloves. read more

Gateway Tire - Tires Near Me - Columbia, Tennessee

After They told me It didn't need spark plugs, It still spit and sputtered in over drive, so I took it to My usual mechanic, Plugs are worn out among a few other things, gee thanks for nothing. .if you need more than tires, Take your auto some where else. .Id rather eat a green fly, than ever take it there again. read more

Excellent service. Jesse helped me out and was super friendly and sweet, cleaned my windshield for me and made sure all my lights and blinkers were working. Thank you! read more

We were from out of town and had a nail in our tire. The staff was friendly and was able to patch the tire. To our surprise, they didn't even charge us!! That is rare hospitality! read more

Being a single woman in this world, I was skeptical. When I approach them with what I thought my vehicle needed, they assured me I only needed less. They could've easily over charged me and done unnecessary work, but they were very honest good people. Very recommended! read more

Had a minor immediate repair need on my way to Nashville. Front end began to vibrate and squeal. Well, pulled into Columbia, TN and got directed by a competitor to Gateway. Just walking in the door, I knew it was gonna be a good experience. Greeted by a pleasant staff member who listened to my issue. The establishment is clean, neat and maintained. They quickly got me on the hoist, identified the wheel bearing as the culprit. A relatively quick fix. I have a warranty on the part, so they removed it, drove me to Auto Zone to make the parts swap, and brought me and the part back. 30 Minutes later I was on my way for a very fair repair price considering the speed and courtesy. If you need car help in Columbia, you need to go to Gateway. Thank you to the whole team. read more

I have been using Gateway for years. Shannon is awesome. Honest place. I have been to a few other places simply because of the location I was in. Some good and some not so good. But gateway would be rated on top each time. If your looking for a place, this is one I would start with read more

Great service. I had a flat tire on the north side of town and had a friend to change it. I knew I couldn't drive far on spare but had to go to my Dad's. I left the tire to see if it was even repairable. The young man that assisted me was helpful in working out my schedule. I left tire, went to my Dad's,and returned. The tire was repairable. They put it on in record time. Much to my surprise, I was not charged anything. It was so unexpected. Such great service. read more