Great service, prices were fair not through the roof like most mechanics. Thanks guysread more

Brought my vehicle in without an appointment on a Monday morning and they had my rear rotors and…read morebrake pads done by around 3:30. Great service, fast, friendly.

He did an excellent job at a reasonable price. Very friendly. Would definitely recommend.read more

Very quick response, fair estimate, scheduled the repair soon after pricing agreed upon. He showed…read moreup on time, was very polite and professional. Got right to work, replaced the part, and obviously knew what he was doing as he was finished in the estimated time it takes to replace that part. I couldn't be more pleased, will definitely be calling on Bill again. Highly recommend!

Today I was told that an oil change would be $50.00, plus cost of an additional quart of oil (I…read morehave a 2010 Ford F-150). Once I returned, I was told that the total was $80.00. They misquoted how many quarts of oil the truck takes. $8.00 per quart of oil that is pumped out of a 55-gallon drum. Ridiculous prices and questionable knowledge of staff. Perfectly understandable why they can't get anyone to work there. This is my last visit (I have 7 vehicles in my immediate family that I maintain/help to maintain). Save yourself some dollars. Go to NTB.

Stay away from this place. Absolutely disgraceful taking advantage of people/families by price…read moregouging...quoting you way lower and then increasing the price and adding things on when it's time to do the work. An oil change and tpms sensor should never cost someone $350. (This was after a military discount and trying to talk them down). Also our appt was at 9:30...a waiting appt... and took 4 hours. Please save your money and time. It's too precious in today's world. We have 5 kids to feed and this was a hard lesson getting scammed

I dropped my truck off there on Feb 11. As of march 25 it had not been worked on. I gave them $1500…read more+ deposit for parts when I dropped it off. I was told on march 19 that it was going on a lift to be worked on. When I talked to them on march 25 they said it hadn't been on a lift yet. The person who answered the phone, as well as the owner argued with me over wanting the parts I paid for and getting the work done elsewhere. Claiming they were short staffed and backed up. Why lie to your customers. Why wouldn't they just tell me it would be over 6 weeks to even start working on it? Very rude and condescending. I recommend avoiding this place at all costs

Fantastic! And very helpful and knowledgeable…read more Very friendly and would recommend to anyone in the area looking for a car mechanic

Called in a few days before to get an alternator replaced and it was done perfectly and quick,…read morecustomer service was also a 10/10.

I had two of my vehicles serviced here for Timing Belt replacement and a tune up. Muñoz Auto…read moreServices were great in getting my vehicle completed and returned in a timely fashion. Great customer service and great communication throughout my service. I truly recommend this place for your vehicle's needs! Thanks Again!

Fast. Personable. Great pricing. This mom and pop shop has it all. Come on in and give them a shot…read moreand keep the community thriving. You won't be disappointed! This is my fourth visit here and every time is exactly what I need it to be. Awesome!

got a bolt in my tire, was able to make it there early and they took really good care of me. had…read moreto be out of there fast for daycare pick up and was ready in the nick of time. usually people are complaining but they did a really great job for me.

I recently scheduled an appointment online for four new tires at your location for 8:00 AM. Within…read more15 minutes, I received a call asking if I could drop off the car instead. I explained that I would need to arrive at 9:00 AM, as I required a ride. I arrived at 8:50 AM and was pleasantly greeted by Bryce, the store manager. However, the experience quickly went downhill. At 2:30 PM, I called to check on the status of my car and was informed that it was next in line to go into the bay. When I arrived at 4:15 PM, the car had been moved but was sitting on the side of the building. The receptionist mentioned someone was working on it--though at that time, there were no cars in the service bay. Approximately 10 minutes later, my car was pulled into the bay. It was the only vehicle in there for about 15 minutes, followed by two others. At 5:15 PM, a technician came over and showed me a photo of a bent lug nut, stating that the tire couldn't be reinstalled until the issue was resolved. By this point, I was extremely frustrated. At 6:45 PM, I was informed that my car was finally ready. I was shown the damaged lug nut and told, "I've never seen that before." Frankly, I wasn't interested in explanations at that point. From my perspective, the damage occurred because the technician likely attempted to force the lug nut without first hand-tightening it. What's more disappointing is that, despite the delay and inconvenience, I was simply told my total and wished a good day--no apology, no acknowledgment of the 10-hour wait for what should have been a routine tire replacement. I had driven past three other tire shops to come here--despite colleagues warning me against it--because I've had good service from your location in the past. This experience, however, was among the most unprofessional and poorly managed I've encountered. I hope you'll take this feedback seriously.

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.

Friendly personnel, fair price, satisfied with the work done. Work done in a timely manner.read more

I dropped my vehicle off here on a weekday for an inspection right at opening at 8am. Ken was very…read morekind and helpful at the front desk. They managed to finish the inspection at about 9am with a pass. However, they found a small leak in my power steering fluid hose. He called me and I accepted that they go ahead and order the hose and I'd get it done there. I am very pleased with the service I received and how knowledge Ken was with my car. He also took pictures of the hose and everything surrounding it so hubby could see for himself. Side story: I had taken my vehicle to another shop close to work and they quoted me $700 for the job. They did not explain anything to me and quite frankly I wanted another opinion). I will be coming here from now on! I also like the idea that they are local being 2 minutes down the road from me, and they've been in business for many years and not a big box company.