I had a great experience at Firestone Complete Auto Care, and I especially want to thank Chris for his outstanding assistance. From the moment I arrived, Chris was friendly, patient, and very knowledgeable. He took the time to explain what my car needed in a way that was easy to understand and never made me feel rushed or pressured. What really stood out was his honesty and professionalism. He ensured the work was done correctly and kept me updated throughout the process. It's hard to find service like this these days, and Chris truly went above and beyond. Because of him, I'll definitely be coming back and recommending this Firestone location to friends and family. Thank you, Chris, for making the experience stress-free and positive! read more

I am currently at Firestone Complete Auto Care. I made an appointment at 11am for rear brake service due to squealing and grinding when I use my brakes. When I arrived, the technician said there was a spike in the sidewall of my rear drivers side tire, and that the tire was almost flat. I confirmed this to be true although I had no issue with this tire when I had pulled up into the business 5 minutes before. So you can imagine my luck that this problem would surface just as I showed up to my appointment, but thank God I was conveniently at a tire replacement shop already for service! I consented to a new tire to replace the aforementioned damaged one, and they said they would inspect my brakes and get back to me with an estimate on rear brake service WITH resurfacing of the rotors and rear brake service WITH REPLACEMENT of the rotors. (I was quoted on the phone prior to coming here that that estimate would be $325 and $548 respectively). It is now more than 2 hours later, and they have not even pulled my car in to be evaluated for service. The shop does not seem busy today, and when I asked about the wait or for an update, I was told that they were working on another car and that the supervisor had to give a lunch to a technician who had worked past his 5th hour. That's it. No apology. He just dismissed the fact that they had made a customer (WITH an appointment) wait over 2 hours while they did nothing in regards to the service that I came to them for. I have worked in customer service for well over 20 years, and I can be a very understanding patron. I understand when a business is short-handed or a service takes a little longer than expected. However, this behavior shows a complete disregard for their customers, and paints this business in a very negative light. I am waiting for them to tell me that I WILL need the rotors replaced (the technician told me earlier that if there is a grinding sound, then they will have to replace the rotors which is not true...you only HAVE to replace the rotors when: The rotor's thickness is at or below the minimum safe limit stamped on its edge. * There are deep gouges (usually from metal-on-metal pad wear). * The rotor is severely warped, structurally cracked, or has hard spots.)) But I am expecting them to deny that and push for replacement. This has been incredibly disappointing, and unfortunate that a shop like this, under the Firestone name, is operating with such shady business practices. Be warned. Hopefully they can redeem themselves, but the odds are certainly not in their favor. I'll post an update after service has been completed. Update: I have been here now 5 hours with no recent update as to when my car's service will be completed. As expected, the manager Jake said I needed new rotors as the old ones were severely damaged (which I doubt) and that it would only be about an hour and a half. That was at 2:15 pm. It is now 3:54pm with no update. And I haven't left the store since I got here. I will say one thing for them. They are consistent in their continued "terrible" customer service. What did I do to them that would warrant such treatment, other than choose to patronize their establishment? read more

I unfortunately do not have any pictures to go with this review. Was not thinking of it since I had to get an emergency tire repair. I was driving late afternoon near the Salton Sea, caught a nail in my truck tire. I was able to pull over off the highway and changed the tire with my spare. Called Firestone, I was about 45 minutes away. Asked if I could bring my tire to the before the closed and then come back the next day to have them do the repair. I was staying in a hotel and did not want to leave the tire in the back of the truck overnight. Jack was great and allowed me to bring in the tire, made an appointment for the next day to come back and they would have it repaired and ready to put back on the truck. Came back the following day in the afternoon and they had it repaired and back on my truck, spare replaced all within 30 minutes. Great service, great value and great people at this location. Now see why they are so busy. Very helpful and would recommend them to anyone in the area. Thank you. Enjoy! read more

The manager was rude and I caught him in 3 different lies! Was having my tires shipped there and when they arrived I made an appointment to have them put on my vehicle. When I arrive from my appointment, I was in told it would be 4 hours! I was livid.. they were rude didn't care, took longer on purpose .. was laughing and talking about me and helped other people that came after me and they were done out before me! I called the executive office and they in turn called them with me on the other line and I heard the manager lie to them and say they had two tires on it already which was false since I was right there and could see that my car had no tires on it ! When they came back on the line with me they told me what the manager said and i was able to prove they were lying.!! They are very unprofessional and will lie to you just to appease you ! read more

Great services from George. they've taken care for both of ours car for the last year and have always provided exceptional work. read more

Honest, trustworthy and reasonable prices! Two years ago, I had a flat tire. They checked the tire, found a nail, pulled the nail, plugged the hole and didn't change me a penny. They won my business for anything I don't have to have my dealer take care of! read more

I bought a car from Drive time and you are a qualified mechanic that they use. If you have trouble with your car within 30 days of purchase I came to your office, and I had a tire light on and I wanted you to check and see if I need new sensors. The technician who seemed very annoyed, came out and checked all the tires with a hand machine and said all the sensors are fine. I could add more tire pressure if you want so the light will go off and I said well if the light will go off that's fine and it continues to go often on but after the 30 days I went to a tire shop and they put it on a computer which he should have done and found out that I indeed had three tire sensors that were bad so now I have to replace all four because there's no reason to replace three had the technician that I went to did his due diligence and with the extra mile I wouldn't have to pay out of my pocket for new tire sensors so you get a horrible review for this and I'm going to also send a message to Drive time to let them know of my experience which I'm sure they don't care because it'll be nothing out of their pocket so it's just really sad that you can't go to a mechanic and get qualified work. You can't trust mechanics and it's really sad. Unless you know the mechanic you don't get great work you get screwed and you get ripped off so thank you for making me realize that that is a true statement. read more

was happy to find a fire stone in my new city introduce myself confirm that my service package is good with them they were courteous enough and checked my battery because I thought I had some problems with that fast and courteous looking forward to my next visit read more

Jack is the best trust him 100% thanks Jack. Best price best service always fixed right the first time. If you need to take your car or truck to a mechanic font waste your time with any other shops. read more

Smooth, quick, knowledgeable great customer service!!!!!! Sometimes customer service is just not that great, and people dont really care that your having an issue with your car ((((it had been checked a few times by some competition)))) anywho brought it here... great customer service, reasonably priced and quick. Thank you read more

Came in for low tire pressure indicator. The shop was very busy, as were all the mechanics. The kind man Jorge Madrigal said pull in to a small spot left front of the garage. He checked and filled all my tires. This was awesome to get me till an appointment for an oil change that I always have there. Great service! read more

Jorge and Julio are excellent employees and helped patch my tire!!!! Jorge answered the phone immediately and answered all my questions with ease and great customer service. I was far from home and they made sure I was taken care of and safe to drive on the road. Great work!!! I was in and out on a random Sunday afternoon in under 30 minutes. Go here for all your tire and car needs!!!!! read more

I have a credit card with firestone and been a customer foe 5 years . I did a walk in on a Thursday at 7am when they open and had a simple screw in the top of my tire and was told with only 2 cars in their bays out of 6 and no customers around that ir would take FOUR HOURS FOR A TIRE PATCH. To which I promptly left went down the street and had it done in 30 min ! Thinking of never coming back EVER. New management and lack of staff and bad attitudes. read more

It's a hit or miss when it comes to service at Firestone locations. I'm happy to say that this was a hit. We had good service & the price was reasonable. Dropped it off in the morning and by 1pm it was done. read more

Firestone Complete Auto Care - Tires Near Me - Cathedral City, California

Got the lifetime alignment service here. Used it twice and always had great customer service and professionalism. Appreciate you guys!

We were on vacation in Palms Springs and the plastic underside of my Nissan Altima became dislodged. We serendipitously were able to make a last minute appointment with Jeff who was very helpful. From there, we arrived and were taken care of by Alexis. He went out to see the car and immediately knew what to do to fix it - replace the loosened plastic screws. The entire thing was done in less than ten minutes. What a shining example of fantastic customer service. He didn't have to check us in or do anything fancy, just literally took out our plastic screw and put in a new plastic screw. Problem fixed and he sent us on our way with a smile. Thank you Alexis for your fantastic customer service. We still have a lot of driving left to do and we feel a lot more safe now because there isn't a plastic flapping thing on the underside of our car!! read more

We have been going there for about 5 years and being well taken care of by Jeff, who is no longer there. We bought our 4 tires and a battery for about $1100. It was a fair price. We bought them on October 4th. Today is October 9th and I had a road hazard issue on my way to work. I immediately called to see how we can resolve this matter, I was told that if they couldn't fix the tire they would replace it for free. After taking the tire in, they want to charge for mounting and balancing because it's a new tire. It's not about the fee, it's the fact that the tire is only 5 days old and under warranty. This is so wrong. Guess it's time to go to Midas. If Jeff was still there, we wouldn't have any issues. read more

Service was quick and timely. Glad to see they have a female technician working on cars. Great to see them have a diverse workforce. read more

Firestone Complete Auto Care - Tires Near Me - Cathedral City, California

Needed an emergency patch on the way to LA. This was mentioned to the clerk and he asked if I had an appointment which made no sense at all being that I'd just mentioned it was an emergency. Location was not busy at the time and the clerk showed no concern towards me and my family. I would not recommend this location by any means. read more

The store manager, Jeff, went out of his way to help me out with a tire issue. His professional service made me feel like a truly valued customer. Will return in the future. read more

This Firestone location has finally gotten a Knowing Hands On General Manager. Jeff is a Great person, treats his customers like friends and with respect. I've lived in the valley for over seven years and have taken my wife's car and mine to Jeff's Firestone location for the last three and a half years now. We've had New tires, Front end alignment's tire balancing Oil changes and more and have had a very positive experience every time..... Jeff has really turned this location around and have it a place that we want to go back to for all the reasons above.... Thanks Jeff ..... read more

Richie at Firestone has advised me on the service of my 2000 Lincoln Towncar for over a year. It has always been accurate, honest advise and the service is top notch. More recently they discovered a worn rear wheel bearing seal which was leaking oil from the axle onto the newly installed brake rotors and pads causing a soft brake pedal. Richie and his mechanics identified and rectified the problem at a reasonable cost and time. Given the age and high miles on the vehicle I am confident about the estimates and repair when I bring the car in for servicing. I would highly recommend all the advisors and quality of the work at Firestone Complete Auto Care. Thank you read more

I had made an appointment to fix my A/C. I went in to drop off my car and they informed me AFTER I got there, that the technician was not there and would not be there until tomorrow. They could have easily respected me as a customer by informing so I wouldn't have had to change my day's schedule and get there. I made an appointment then for the following day. Drop off was 9:30 After two hours, i never got a call about the status so I called them. They said they hadn't yet gotten to it So then why do they have people make an appointment if they will get to it "when they get to it". I told them I was coming in to get me car and i would take it elsewhere. I came and picked it up. No apology from the guy at the desk...clearly doesn't care about what he does or how to treat customers I found someone else and will never go back there again. read more

Took my car for an oil change at Firestone, and I am over the moon with their service! My car was ready right away, gave me a detail report and Jeff went over it with me so that I understood what my car needed. Even gave me a visual explanation! Exceptional customer service! Thank you Jeff! read more

Definitely going back for my future needs. They matched Costco price for tires and I didn't have to wait the 5-10 days that Costco said it would take. Got the new tires and an alignment in just a few hours. read more

10am appointment. on-site at 9:55 was asked for phone number they confirmed car filled out paperwork and they informed me that it will be 1.5 hrs . I asked even with a appointment!? Did not know about appointment answer was we have a one hour window very unconcerned no costumer service teck is still on phone ? I have been in the auto and repair idustry this is .5 hour job . next time valoline read more

2 Freddy Lamberte 3 reviews a month ago The moment I enter the office Jeff the service advisor cordially greets me with courtesy and asks me, How can I help you? After that he proceeds to details of the service made and further more details in my car future maintenance. He help ... More 1 Edward Danfifer 4 reviews·7 photos a month ago This is my 4th time getting my car serviced here and I keep coming back because they are awesome. In and out today in under an hour without an appointment. Thanks to Jeff an the team for your courtesy and integrity. 1 People also ask How long should Firestone tires last? Who are Firestone auto care competitors? Who makes Firestone tires? How many Firestone complete auto care locations are there? Feedback Web results Firestone Complete Auto Care https://local.firestonecompleteautocare.com ' ... Auto Repair & Tires at 68240 Ramon Rd in Cathedral City, CA Firestone Complete Auto Care at 68240 Ramon Rd in Cathedral City, CA gives you great auto services at great prices. Make an appointment at our Ramon Rd ... Facebook · Firestone Complete Auto Care 10+ followers Firestone Complete Auto Care | Cathedral City CA Firestone Complete Auto Care, Cathedral City, California. 15 likes · 1 talking about this · 287 ... Rating · 4.7 (12 Reviews). No posts available. More content. 4.7(7) Roadtrippers https://maps.roadtrippers.com ' fire... Firestone Complete Auto Care, Cathedral City - CA This Firestone location has finally gotten a Knowing Hands On General Manager. Jeff is a Great person, treats his customers like friends and with respect. Yellow Pages https://www.yellowpages.com ' mip Firestone Complete Auto Care - Cathedral City, CA 92234 Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations ... 1.0(1) Firestone Complete Auto Care https://local.firestonecompleteautocare.com ' ... Tires, Repair & Car Maintenance in Cathedral City, CA We're your local car care center, tire store, and automotive shop combined into one. That's convenience! Our skilled technicians work hard to help ensure that ... Missing: reviews | Show results with: reviews Yellow Pages https://www.yellowpages.com ' fire... Firestone Tire Svc Ctr in Cathedral City, CA with Reviews Great service, friendly and knowledgable staff. Didn't wait very long. Highly recommend." Visit Website Call. ConsumerAffairs https://www.consumeraffairs.com ' ... Firestone Complete Auto Care Reviews Great young lady in the Service Department (Alexis) and front desk manager (Nicky). They were very gracious and fixed my tire even though it was very close to ... 2.2(1,285) Missing: cathedral | Show results with: cathedral Firestone Complete Auto Care https://local.firestonecompleteautocare.com ' ... Tire Shop Near Me in Cathedral City, CA Firestone Complete Auto Care is your go-to tire shop in Cathedral City! Find the right tires online or in-store and make your installation appointment today. Missing: reviews | Show results with: reviews People also search for Allen Tire Company reviews Big O Tires reviews Midas reviews Cam Stone's Automotiv... Feedback Page Navigation Sly Fox 14 reviews 9 hours ago NEW I scheduled an appointment with the Firestone (Cathedral City) Manager, Jeff, to have a complete vehicle inspection done on my 2010 Ford Mustang GT Coupe. The wait time was reasonable. After the inspection, Jeff went through the inspection information with me. After I got home, I looked carefully through the inspection sheet again. That generated several questions on my part, so I called Jeff and asked if it would be possible to schedule an appointment with him to go over the questions I had. He said "Sure.". We scheduled the appointment. During that appointment, Jeff answered all of my questions completely and respectfully. He was very thorough and spent a considerable amount of time with me. During that appointment, I felt like Jeff was able to communicate so effectively and throughly that I felt like his feedback was being delivered as a valued friend. The man is amazing. I truly hope Firestone Corporate appreciates what Jeff brings to the table as a store manager. 98% of all managers in this area should take the time to visit the Firestone Store in Cathedral City to observe Jeff in action. They would all leave with a clear understanding of customer service at it's finest. Thank you Jeff! You established a personal and business relationship that will last a lifetime. I called one of their competitors in Cathedral City before considering Firestone. I was quoted $140 for a complete vehicle inspection. Firestone charged me $9.99. That's NOT a typo. Nine dollars and ninety nine cents. read more

Firestone Auto, especially Richie (who we worked with), saved us!! We got a flat tire on a Sunday afternoon right before we were driving home (2+ hours on the road). We called frantically looking for help, and Richie came to our rescue. He helped us get the car to the shop and was kind enough to stay open late for us. Upon arrival, he was in great spirits and helped us look at the tire and find the puncture site. Luckily, he had our tire in stock and was quickly able to change it out so we could get back on the road. We are SO appreciative of Richie and everyone at Firestone Auto Care. Great service, good prices. They saved the day!! read more

Firestone Complete Auto Care - Our car on the tow truck, arriving at Firestone Auto. - Tires Near Me - Cathedral City, California

Went there for alignment got the lifetime alignment very nice people work there easy in and out without too long away.

Great service, and friendly too. I will return as necessary without a doubt. Jeff especially helpful. read more

I made a appointment to service my front and rear diffs. Made appointment for 3pm on 10/26/2022. I called up to say I'm running late. Got at the shop and was told we can't do it. I told mangr That I spoke to someone who said it was fine to be there before 4pm. Mangr denied he said this. I told him that he could of told me on the phone that it was too late. Instead of me driving 27 mils one way. Poor customer service. read more

Was looking for a place early in the morning for tire rotations and they were one of the few places open. Staff was attentive, friendly, and helpful. Everything went super smooth. Would def recommend. read more

PLEASE make sure your service is 100% complete before driving off this Firestones parking lot. I came in for a simple oil change and that evening on my way out of town my car signaled that my oil level was below the minimum amount required. I was forced to pull over to find an auto parts store that carried oil for my specific type of vehicle. I wish I could say mistakes happen but in my mind an oil change is the most basic service these garages provide. And for them to empty out my oil and just basically forget to add oil, well it's pretty much inexcusable. Management offered a free oil change for my next visit which on the surface seems fine but could I really trust these guys to do their job the next time around? I wish I could at least say the the customer service was on par but after waiting an hour I was told my vehicle was almost ready, it wasn't til an hour later that my car was actually done... which I'd later find out it wasn't actually done. I can't imagine what these guys were doing during the 2 hours I was waiting for my vehicle... It definitely wasn't a complete oil change. Huge disappointment. read more

This has been the second time I receive horrible service from the "Manager" Daniel. 1st time was over the phone when I scheduled a Saturday appointment online. He called me and rudely said we don't have nothing for Saturday but I'm putting you down for tomorrow at 12:30 on a Tuesday, I said I can't because I work so he didn't care. 2nd today Sunday Sept 3rd, I went in and said I need some tires just don't know how many, nobody in line him just sitting down just straight up told me "if you have time to wait about 2 hours we can inspect your tires" I said 2 hours just to tell me how many tires I need? He replied yes or I can make an appt, I said I work Monday thru Friday so I can't I them said you guys are very rude her but I guess I'll wait as much as I can so he responds "just for that comment we're not gonna be able to help you today" I asked for the manager and he responded it was him so I told him I would call corporate on Tuesday which I will. Horrible service!!! read more

Firestone have been good in the past! I will never return to this Firestone. There was five customers deep and the manager who seemed to be frightened of us would not enter the lobby and help us. Austin a employee was doing his best to help us as fast as he could with no help from Alex the (manager)! The tech got in my truck with dirty hands and no seat covers. Alex the manager apologized and tried to justify him not washing his hands and getting in my truck dirty. Really! He also stated that my steering wheel was already dirty! Really! Alex also offered oil change free for my dirty car after insulting me! If I would of just looked at reviews I would have never gone there! Had I read the reviews; I would have never gone there! Firestone you need a real manager for this location!! read more

Asked for them to flush and bleed my brakes and do an alignment. quoted $120 for the alignment (non-lifetime one) and 90 or 99 or something for the brake flush. I started pulling out the 230-something he said pay after. ok got picked up from a family member 3 hours later ive been in the shop for the last half hour and they say hey we can't do your alignment, I was like why not? he said o you have no brakes. I'm like I do they have air in the lines I wanted a flush and for you to bleed them. he said o well we can do that then do your alignment, have you out of here in about 3 hours I'm like, what did you think plan A was genius? I started a whole profile with my address and number, you didn't think to call? and the brakes were soft, explained the whole issue to you prior to giving you the keys, you saw it for yourself when you got the miles off the dash. I had soft brakes but obviously i drove here and drove this car 400 miles from where I bought it last week, and I drove it home again after leaving right then and there. waste of my very few days I do get off during tire/alignment shop hours. can't believe I came in for a brake job and alignment just so that 3 hours later I can be told they can't do my alignment cause my brakes... now I definitely don't want y'all working on anything, no communication, no sense, straight waste of my time read more

This location is open nice and early. Easy to find on corner of Ramon and Whispering Palms in Cathedral City. If you're heading east on Ramon Rd it is after bridge on left. You can turn left at Whispering Palms light. West on Ramon before Landu and bridge. Came in for a air pressure check. They got me in and out within minutes. read more

I have taken my SUV several times, and they did the work before asking me if they should move forward. There was a sound & I was not sure what it was. I said might be a bearing, so what did they do? They replaced my bearing without coming to say it was or was not the bearing. So, after that work was done the car had the same sound, so they replaced the baring without confirming that was the noise. Lastly over the years we as customers had to be sure not to leave anything in the car that someone might steal. As time has passed, I have had nothing stolen from my car for over twenty years. But the other day someone working for Firestone stole two things from my car, the value of over $75.00. Having trust in a company will make or break said company if this continues to happen. I won't be taking my car/SUV back to Firestone. read more

Life Savers!!! The 2" tear on the rear run-flat tire along the I-10 while driving 80 mph on a Sunday morning isn't fun :-( I called Firestone and asked some questions: --are you open? --do you have 2 tires for my Bimmer --can you change them? --NOW? Two hours later I was on my way home :-) Service was outstanding, considering on a Sunday morning with 7 cars in the shop, they took care of me right away. Thanks!!! read more

Firestone Complete Auto Care - Life saver--2 run flats on stock for my 5 series! - Tires Near Me - Cathedral City, California

-5 stars! TOTAL RIP OFF!!! What they diagnosed correctly (lower control arms) was completely overpriced $720. They recommended front and rear brakes as well as a battery corrosion service. However, a reputable mechanic looked at my car and determined that a battery corrosion service was not needed, that my front brakes were still at 90% and my rear brakes were at 40%. He did the lower control arms, a transmission flush (which was actually needed and Firestone missed) and an alignment for under $700. Firestone wanted over a $1,000 just for the lower control arms and an alignment. I don't know what bothers me more....the price gouging or their blatant recommendations of services that were not needed. I will definitely be contacting the Better Business Bureau about this place. Do NOT under any circumstances bring your car to these scam artists! read more