This week I experienced exceptional customer service from Jose at the Firestone location on Ramon Rd in Cathedral City. I had a low air alert and couldn't find a gas station with working air! I pulled into Firestone where Jose not only put air in my tire but also he noticed that the tire alert on my cars dashboard was in the wrong location... b/c the previous service station who rotated my tire hadn't updated my computer. He quickly made the update with a smile and sent me on my way. This took all of 10 minutes from start to finish. In this day of AI where the personal touch is becoming extinct, Jose went the extra mile!!! Thank you so much. read more

Jose made my morning today. I was nervous and apprehensive about discovery issues with my car. Jose was kind, attentive, and expert at understanding the intricacies of my coupe. He wasn't pushy, but willing to make suggested repairs into the near future. Jose's a good employee for your Firestone location because first contact customer service might be more important to a service-related business than is realized. read more

Julio is a very good service advisor. He listen to what I wanted, made suggestions that saved me money. I will be going back in a few weeks to get 4 new tires, that he made siuggestions and recommendations. I would recommend Firestone auto care to anyone. read more

Stay as far away from this one as you can go to Indio don't even think twice of going to this one they take 6 to 8 hours to just do a four tire replacement. They're rude the manager Jack really doesn't care. Took a phone call about another job that he was gonna start next week because he couldn't stand it there anymore. He's not gonna get beat up anymore. There's a heavy set of Hispanic gentleman who's just rude as can be told me well. I can just pump it up and you can leave don't go there save your time. It's so poorly run and the manager Jack and the other guy are just plain rude run away read more

I unfortunately do not have any pictures to go with this review. Was not thinking of it since I had to get an emergency tire repair. I was driving late afternoon near the Salton Sea, caught a nail in my truck tire. I was able to pull over off the highway and changed the tire with my spare. Called Firestone, I was about 45 minutes away. Asked if I could bring my tire to the before the closed and then come back the next day to have them do the repair. I was staying in a hotel and did not want to leave the tire in the back of the truck overnight. Jack was great and allowed me to bring in the tire, made an appointment for the next day to come back and they would have it repaired and ready to put back on the truck. Came back the following day in the afternoon and they had it repaired and back on my truck, spare replaced all within 30 minutes. Great service, great value and great people at this location. Now see why they are so busy. Very helpful and would recommend them to anyone in the area. Thank you. Enjoy! read more

Great services from George. they've taken care for both of ours car for the last year and have always provided exceptional work. read more

Jack provided excellent service. He got an approval from my warranty company both for the diagnosis and the part replacement. They give out free coffee and cold water while you wait. Plus this a big tv you can watch while you wait for your car to be fixed. read more

I am currently at Firestone Complete Auto Care. I made an appointment at 11am for rear brake service due to squealing and grinding when I use my brakes. When I arrived, the technician said there was a spike in the sidewall of my rear drivers side tire, and that the tire was almost flat. I confirmed this to be true although I had no issue with this tire when I had pulled up into the business 5 minutes before. So you can imagine my luck that this problem would surface just as I showed up to my appointment, but thank God I was conveniently at a tire replacement shop already for service! I consented to a new tire to replace the aforementioned damaged one, and they said they would inspect my brakes and get back to me with an estimate on rear brake service WITH resurfacing of the rotors and rear brake service WITH REPLACEMENT of the rotors. (I was quoted on the phone prior to coming here that that estimate would be $325 and $548 respectively). It is now more than 2 hours later, and they have not even pulled my car in to be evaluated for service. The shop does not seem busy today, and when I asked about the wait or for an update, I was told that they were working on another car and that the supervisor had to give a lunch to a technician who had worked past his 5th hour. That's it. No apology. He just dismissed the fact that they had made a customer (WITH an appointment) wait over 2 hours while they did nothing in regards to the service that I came to them for. I have worked in customer service for well over 20 years, and I can be a very understanding patron. I understand when a business is short-handed or a service takes a little longer than expected. However, this behavior shows a complete disregard for their customers, and paints this business in a very negative light. I am waiting for them to tell me that I WILL need the rotors replaced (the technician told me earlier that if there is a grinding sound, then they will have to replace the rotors which is not true...you only HAVE to replace the rotors when: The rotor's thickness is at or below the minimum safe limit stamped on its edge. * There are deep gouges (usually from metal-on-metal pad wear). * The rotor is severely warped, structurally cracked, or has hard spots.)) But I am expecting them to deny that and push for replacement. This has been incredibly disappointing, and unfortunate that a shop like this, under the Firestone name, is operating with such shady business practices. Be warned. Hopefully they can redeem themselves, but the odds are certainly not in their favor. I'll post an update after service has been completed. Update: I have been here now 5 hours with no recent update as to when my car's service will be completed. As expected, the manager Jake said I needed new rotors as the old ones were severely damaged (which I doubt) and that it would only be about an hour and a half. That was at 2:15 pm. It is now 3:54pm with no update. And I haven't left the store since I got here. I will say one thing for them. They are consistent in their continued "terrible" customer service. What did I do to them that would warrant such treatment, other than choose to patronize their establishment? read more

Honest, trustworthy and reasonable prices! Two years ago, I had a flat tire. They checked the tire, found a nail, pulled the nail, plugged the hole and didn't change me a penny. They won my business for anything I don't have to have my dealer take care of! read more

Took my car in for an oil change. Jose gave me the most courteous service and a rundown of the work done on my car. Hands down I'd recommend this place to my friends and family. Best customer service ever! Thank you Mr. Jose. read more

The manager was rude and I caught him in 3 different lies! Was having my tires shipped there and when they arrived I made an appointment to have them put on my vehicle. When I arrive from my appointment, I was in told it would be 4 hours! I was livid.. they were rude didn't care, took longer on purpose .. was laughing and talking about me and helped other people that came after me and they were done out before me! I called the executive office and they in turn called them with me on the other line and I heard the manager lie to them and say they had two tires on it already which was false since I was right there and could see that my car had no tires on it ! When they came back on the line with me they told me what the manager said and i was able to prove they were lying.!! They are very unprofessional and will lie to you just to appease you ! read more

the worst shop I've experienced in cathedral city for tire installation 11:30 am to 5:30 pm and still haven't done anything in my car :D ending up I did cancel it for too much excessive time I'm Just sharing my experience To firestone complete auto care cathedeal city. read more

I had a great experience at Firestone Complete Auto Care, and I especially want to thank Chris for his outstanding assistance. From the moment I arrived, Chris was friendly, patient, and very knowledgeable. He took the time to explain what my car needed in a way that was easy to understand and never made me feel rushed or pressured. What really stood out was his honesty and professionalism. He ensured the work was done correctly and kept me updated throughout the process. It's hard to find service like this these days, and Chris truly went above and beyond. Because of him, I'll definitely be coming back and recommending this Firestone location to friends and family. Thank you, Chris, for making the experience stress-free and positive! read more

Jack is the best trust him 100% thanks Jack. Best price best service always fixed right the first time. If you need to take your car or truck to a mechanic font waste your time with any other shops. read more

I bought a car from Drive time and you are a qualified mechanic that they use. If you have trouble with your car within 30 days of purchase I came to your office, and I had a tire light on and I wanted you to check and see if I need new sensors. The technician who seemed very annoyed, came out and checked all the tires with a hand machine and said all the sensors are fine. I could add more tire pressure if you want so the light will go off and I said well if the light will go off that's fine and it continues to go often on but after the 30 days I went to a tire shop and they put it on a computer which he should have done and found out that I indeed had three tire sensors that were bad so now I have to replace all four because there's no reason to replace three had the technician that I went to did his due diligence and with the extra mile I wouldn't have to pay out of my pocket for new tire sensors so you get a horrible review for this and I'm going to also send a message to Drive time to let them know of my experience which I'm sure they don't care because it'll be nothing out of their pocket so it's just really sad that you can't go to a mechanic and get qualified work. You can't trust mechanics and it's really sad. Unless you know the mechanic you don't get great work you get screwed and you get ripped off so thank you for making me realize that that is a true statement. read more

was happy to find a fire stone in my new city introduce myself confirm that my service package is good with them they were courteous enough and checked my battery because I thought I had some problems with that fast and courteous looking forward to my next visit read more

Smooth, quick, knowledgeable great customer service!!!!!! Sometimes customer service is just not that great, and people dont really care that your having an issue with your car ((((it had been checked a few times by some competition)))) anywho brought it here... great customer service, reasonably priced and quick. Thank you read more

Came in for low tire pressure indicator. The shop was very busy, as were all the mechanics. The kind man Jorge Madrigal said pull in to a small spot left front of the garage. He checked and filled all my tires. This was awesome to get me till an appointment for an oil change that I always have there. Great service! read more

Jorge and Julio are excellent employees and helped patch my tire!!!! Jorge answered the phone immediately and answered all my questions with ease and great customer service. I was far from home and they made sure I was taken care of and safe to drive on the road. Great work!!! I was in and out on a random Sunday afternoon in under 30 minutes. Go here for all your tire and car needs!!!!! read more

I have a credit card with firestone and been a customer foe 5 years . I did a walk in on a Thursday at 7am when they open and had a simple screw in the top of my tire and was told with only 2 cars in their bays out of 6 and no customers around that ir would take FOUR HOURS FOR A TIRE PATCH. To which I promptly left went down the street and had it done in 30 min ! Thinking of never coming back EVER. New management and lack of staff and bad attitudes. read more

It's a hit or miss when it comes to service at Firestone locations. I'm happy to say that this was a hit. We had good service & the price was reasonable. Dropped it off in the morning and by 1pm it was done. read more

Firestone Complete Auto Care - Tires Near Me - Cathedral City, California

We were on vacation in Palms Springs and the plastic underside of my Nissan Altima became dislodged. We serendipitously were able to make a last minute appointment with Jeff who was very helpful. From there, we arrived and were taken care of by Alexis. He went out to see the car and immediately knew what to do to fix it - replace the loosened plastic screws. The entire thing was done in less than ten minutes. What a shining example of fantastic customer service. He didn't have to check us in or do anything fancy, just literally took out our plastic screw and put in a new plastic screw. Problem fixed and he sent us on our way with a smile. Thank you Alexis for your fantastic customer service. We still have a lot of driving left to do and we feel a lot more safe now because there isn't a plastic flapping thing on the underside of our car!! read more

Got the lifetime alignment service here. Used it twice and always had great customer service and professionalism. Appreciate you guys!

Service was quick and timely. Glad to see they have a female technician working on cars. Great to see them have a diverse workforce. read more

Firestone Complete Auto Care - Tires Near Me - Cathedral City, California

We have been going there for about 5 years and being well taken care of by Jeff, who is no longer there. We bought our 4 tires and a battery for about $1100. It was a fair price. We bought them on October 4th. Today is October 9th and I had a road hazard issue on my way to work. I immediately called to see how we can resolve this matter, I was told that if they couldn't fix the tire they would replace it for free. After taking the tire in, they want to charge for mounting and balancing because it's a new tire. It's not about the fee, it's the fact that the tire is only 5 days old and under warranty. This is so wrong. Guess it's time to go to Midas. If Jeff was still there, we wouldn't have any issues. read more

Needed an emergency patch on the way to LA. This was mentioned to the clerk and he asked if I had an appointment which made no sense at all being that I'd just mentioned it was an emergency. Location was not busy at the time and the clerk showed no concern towards me and my family. I would not recommend this location by any means. read more

The store manager, Jeff, went out of his way to help me out with a tire issue. His professional service made me feel like a truly valued customer. Will return in the future. read more

Richie at Firestone has advised me on the service of my 2000 Lincoln Towncar for over a year. It has always been accurate, honest advise and the service is top notch. More recently they discovered a worn rear wheel bearing seal which was leaking oil from the axle onto the newly installed brake rotors and pads causing a soft brake pedal. Richie and his mechanics identified and rectified the problem at a reasonable cost and time. Given the age and high miles on the vehicle I am confident about the estimates and repair when I bring the car in for servicing. I would highly recommend all the advisors and quality of the work at Firestone Complete Auto Care. Thank you read more

This Firestone location has finally gotten a Knowing Hands On General Manager. Jeff is a Great person, treats his customers like friends and with respect. I've lived in the valley for over seven years and have taken my wife's car and mine to Jeff's Firestone location for the last three and a half years now. We've had New tires, Front end alignment's tire balancing Oil changes and more and have had a very positive experience every time..... Jeff has really turned this location around and have it a place that we want to go back to for all the reasons above.... Thanks Jeff ..... read more

I had made an appointment to fix my A/C. I went in to drop off my car and they informed me AFTER I got there, that the technician was not there and would not be there until tomorrow. They could have easily respected me as a customer by informing so I wouldn't have had to change my day's schedule and get there. I made an appointment then for the following day. Drop off was 9:30 After two hours, i never got a call about the status so I called them. They said they hadn't yet gotten to it So then why do they have people make an appointment if they will get to it "when they get to it". I told them I was coming in to get me car and i would take it elsewhere. I came and picked it up. No apology from the guy at the desk...clearly doesn't care about what he does or how to treat customers I found someone else and will never go back there again. read more

Took my car for an oil change at Firestone, and I am over the moon with their service! My car was ready right away, gave me a detail report and Jeff went over it with me so that I understood what my car needed. Even gave me a visual explanation! Exceptional customer service! Thank you Jeff! read more

Firestone Auto, especially Richie (who we worked with), saved us!! We got a flat tire on a Sunday afternoon right before we were driving home (2+ hours on the road). We called frantically looking for help, and Richie came to our rescue. He helped us get the car to the shop and was kind enough to stay open late for us. Upon arrival, he was in great spirits and helped us look at the tire and find the puncture site. Luckily, he had our tire in stock and was quickly able to change it out so we could get back on the road. We are SO appreciative of Richie and everyone at Firestone Auto Care. Great service, good prices. They saved the day!! read more

Firestone Complete Auto Care - Our car on the tow truck, arriving at Firestone Auto. - Tires Near Me - Cathedral City, California

Definitely going back for my future needs. They matched Costco price for tires and I didn't have to wait the 5-10 days that Costco said it would take. Got the new tires and an alignment in just a few hours. read more

10am appointment. on-site at 9:55 was asked for phone number they confirmed car filled out paperwork and they informed me that it will be 1.5 hrs . I asked even with a appointment!? Did not know about appointment answer was we have a one hour window very unconcerned no costumer service teck is still on phone ? I have been in the auto and repair idustry this is .5 hour job . next time valoline read more

2 Freddy Lamberte 3 reviews a month ago The moment I enter the office Jeff the service advisor cordially greets me with courtesy and asks me, How can I help you? After that he proceeds to details of the service made and further more details in my car future maintenance. He help ... More 1 Edward Danfifer 4 reviews·7 photos a month ago This is my 4th time getting my car serviced here and I keep coming back because they are awesome. In and out today in under an hour without an appointment. Thanks to Jeff an the team for your courtesy and integrity. 1 People also ask How long should Firestone tires last? Who are Firestone auto care competitors? Who makes Firestone tires? How many Firestone complete auto care locations are there? Feedback Web results Firestone Complete Auto Care https://local.firestonecompleteautocare.com ' ... Auto Repair & Tires at 68240 Ramon Rd in Cathedral City, CA Firestone Complete Auto Care at 68240 Ramon Rd in Cathedral City, CA gives you great auto services at great prices. Make an appointment at our Ramon Rd ... Facebook · Firestone Complete Auto Care 10+ followers Firestone Complete Auto Care | Cathedral City CA Firestone Complete Auto Care, Cathedral City, California. 15 likes · 1 talking about this · 287 ... Rating · 4.7 (12 Reviews). No posts available. More content. 4.7(7) Roadtrippers https://maps.roadtrippers.com ' fire... Firestone Complete Auto Care, Cathedral City - CA This Firestone location has finally gotten a Knowing Hands On General Manager. Jeff is a Great person, treats his customers like friends and with respect. Yellow Pages https://www.yellowpages.com ' mip Firestone Complete Auto Care - Cathedral City, CA 92234 Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations ... 1.0(1) Firestone Complete Auto Care https://local.firestonecompleteautocare.com ' ... Tires, Repair & Car Maintenance in Cathedral City, CA We're your local car care center, tire store, and automotive shop combined into one. That's convenience! Our skilled technicians work hard to help ensure that ... Missing: reviews | Show results with: reviews Yellow Pages https://www.yellowpages.com ' fire... Firestone Tire Svc Ctr in Cathedral City, CA with Reviews Great service, friendly and knowledgable staff. Didn't wait very long. Highly recommend." Visit Website Call. ConsumerAffairs https://www.consumeraffairs.com ' ... Firestone Complete Auto Care Reviews Great young lady in the Service Department (Alexis) and front desk manager (Nicky). They were very gracious and fixed my tire even though it was very close to ... 2.2(1,285) Missing: cathedral | Show results with: cathedral Firestone Complete Auto Care https://local.firestonecompleteautocare.com ' ... Tire Shop Near Me in Cathedral City, CA Firestone Complete Auto Care is your go-to tire shop in Cathedral City! Find the right tires online or in-store and make your installation appointment today. Missing: reviews | Show results with: reviews People also search for Allen Tire Company reviews Big O Tires reviews Midas reviews Cam Stone's Automotiv... Feedback Page Navigation Sly Fox 14 reviews 9 hours ago NEW I scheduled an appointment with the Firestone (Cathedral City) Manager, Jeff, to have a complete vehicle inspection done on my 2010 Ford Mustang GT Coupe. The wait time was reasonable. After the inspection, Jeff went through the inspection information with me. After I got home, I looked carefully through the inspection sheet again. That generated several questions on my part, so I called Jeff and asked if it would be possible to schedule an appointment with him to go over the questions I had. He said "Sure.". We scheduled the appointment. During that appointment, Jeff answered all of my questions completely and respectfully. He was very thorough and spent a considerable amount of time with me. During that appointment, I felt like Jeff was able to communicate so effectively and throughly that I felt like his feedback was being delivered as a valued friend. The man is amazing. I truly hope Firestone Corporate appreciates what Jeff brings to the table as a store manager. 98% of all managers in this area should take the time to visit the Firestone Store in Cathedral City to observe Jeff in action. They would all leave with a clear understanding of customer service at it's finest. Thank you Jeff! You established a personal and business relationship that will last a lifetime. I called one of their competitors in Cathedral City before considering Firestone. I was quoted $140 for a complete vehicle inspection. Firestone charged me $9.99. That's NOT a typo. Nine dollars and ninety nine cents. read more

Great service, and friendly too. I will return as necessary without a doubt. Jeff especially helpful. read more

Went there for alignment got the lifetime alignment very nice people work there easy in and out without too long away.

I made a appointment to service my front and rear diffs. Made appointment for 3pm on 10/26/2022. I called up to say I'm running late. Got at the shop and was told we can't do it. I told mangr That I spoke to someone who said it was fine to be there before 4pm. Mangr denied he said this. I told him that he could of told me on the phone that it was too late. Instead of me driving 27 mils one way. Poor customer service. read more

PLEASE make sure your service is 100% complete before driving off this Firestones parking lot. I came in for a simple oil change and that evening on my way out of town my car signaled that my oil level was below the minimum amount required. I was forced to pull over to find an auto parts store that carried oil for my specific type of vehicle. I wish I could say mistakes happen but in my mind an oil change is the most basic service these garages provide. And for them to empty out my oil and just basically forget to add oil, well it's pretty much inexcusable. Management offered a free oil change for my next visit which on the surface seems fine but could I really trust these guys to do their job the next time around? I wish I could at least say the the customer service was on par but after waiting an hour I was told my vehicle was almost ready, it wasn't til an hour later that my car was actually done... which I'd later find out it wasn't actually done. I can't imagine what these guys were doing during the 2 hours I was waiting for my vehicle... It definitely wasn't a complete oil change. Huge disappointment. read more

Was looking for a place early in the morning for tire rotations and they were one of the few places open. Staff was attentive, friendly, and helpful. Everything went super smooth. Would def recommend. read more