Go anywhere else! Racist manager Richard "Rick" Clock never even greeted me. I had an appointment that I was running a little late for due to rain/flooding and his first words were "I'm not doing your car". He didn't even offer to reschedule. Afterwards he tried to joke at my expense with other customers in the lobby. They have 2 stars for a reason, I was happy to take my car and business elsewhere. Go anywhere else. read more

What an AWFUL experience at this location. Our car is not drivable after being "serviced" at this location under the leadership of Richard Clock. Lack of integrity, dishonest, no service recovery...what we experienced. They are not holding themselves accountable for the faulty work performed on our car. Left out an arm on the suspension work, axle dropped out the car twice. We are fighting to get ALL our money returned. read more

They'll have you waiting 2 hours for an oil change then give the car back to you with problems THEY caused. My engine sounds messed up and sounds like there's an issue with the belt. None of this was happening before I took my car in. Bunch of inexperienced incompetent employees go to the delran location it's only a few minutes down the road. read more

Spoke with Patrick, he handled everything efficiently and I was in and out in less then an hour for 2 tires and an alignment. The price was approximately what I would have paid at the Dealership. Thank you Patrick and your Team. read more

Not prepared it seems like they they have a lot of work no workers make schedule couple day ahead of time they don't honor it annoying hope this place goes out of business read more

This is the second time I came to get a brake light replaced and was told the part in the system is incorrect or was not in stock. Both times it was over a hour and a half wait. What's the use of having an appointment if they don't make sure they are prepared to do the job timely. read more

I went to this location on 6/20/2022 at 11:53am. I told the advisor Ian that car has a manual transmission, and if the technician knew how to drive my car? He told me yes. When the technician Rafael got into my car he was taking some time to put the car in reverse. When he drove my car into the shop my engine was racing and car was jerking and screeching it's tires. I was pissed. I said to Ian about our conversation and he said the tech put into the wrong gear. I asked Ian can he have another tech park my car once the oil change is done. He said yes. That never happened, he allowed the same tech to pull the car out doing the exact same thing. Ian was unapologetic, condescending, and unprofessional. I called Firestone corporate office and was told the regional manager was on vacation, and he would call or email me once he returns. It's been about 45 days and haven't heard from him. I'm gonna file a complaint with the state and the BBB. This company is a joke. They have no respect for peoples personal property, unprofessional, the customers help pay your salary. They are a bunch of morons. Take your car elsewhere. I'm sure they will have an excuse or some standard bullshit to say, Save it. Some of the employees are just stupid, unfortunately I can't fix stupid. read more

I went to the Firestone Complete Care shop in Burlington, NJ today for 2 tires and asked them to check my breaks. I had no other method of transportation so I had to wait for my car. It was quite irritating watching staff stand around while my car just sat. The wi-fi service did not work. When I went to the bathroom it was absolutely filthy and did not work. When I informed staff the response was "I will put a sign on the door". He did not even think to offer the bathroom that the employees use. When the staff person gave me the quote for service there was a lot of double talk and reference to discounts. I work with salesmen daily, I know the sales techniques. But i was in a bind and asked if the price he gave included taxes. When I received my final receipt, the price he gave did not include taxes. In all my life, this is the worst car service facility I have experienced. read more

Most auto places are dicey but these guys seem like con artists. I was told make commission off of overcharging customers. Recently they wanted to charge me 150 bucks just to look at my car and they held my car hostage. We have been going here for almost 10 years and they just lost a loyal customer. I doubt they even care. read more

I just want to thank the auto service person who just helped my daughter with her low pressure tire. She was travelling on her own and she said the guy that helped her was super nice and great!! So thank you From a concerned mom!! read more

June we had short time so we took Liz's focus to firestone. It needed oil change and we had complete safety check done. They called and said it was ready, it was locked in a bay overnight. (this will repeat later) I went in in the morning and they charged me ten dollars and said three recommendation, shocks, struts and brakes. I went off on manager Mickayla, why it wasn't done if they had the car 30 hours? She gave me three free oil changes. Before life gets crazy I put journey in, then the corolla (which had alot of work done) and yesterday I had focus in. they called while I was at my father in laws, and subsequently closed saying car was ready for pick up. They ran same test (7028789) on the car. I walked up to Jewell, the untrained customer service rep, and he said $10. I said did you do the three things recommended from last time? He said what three things? I said check your records from last time, he pulled up shocks, struts and brakes, in his computer. He said no. I said why not? He said different TECH? I said the same test resulted different outcomes, and no one checked the notes from last time? He said I guess not. I said would you let your family drive in that car? He said NO. I said why should I? He said when do you want to schedule to have this work done? I said 24 hours ago when I dropped off the car. My daughter has to go back today to college. His response "Oh maybe she can have someone do it in Downingtown." Be carefule of firestone.... read more