Had a appointment @ 8:00AM for oil change & tire rotation, they finally got to me @ 9:30. Then I get the bill & they have a $4.00 charge for shop rags usage. Pure & simple you don't there is no way you can use $4.00 for shop rags unless you're bathing in oil. The appointment delay speaks volumes about their attitude toward customer service. You only get one chance to make a first impression & Fletcher 's failed. Will not use them again. Will try Discount Tire (about 1/2 mile north) next time. read more

For one, they are open Sunday! I had a flat and they were able to work me in. They ended up repairing the tire so that was awesome. The owner was extremely friendly and kept me informed on where they were in the process. Three days prior, we took our other vehicle because we believed the tire might need to be replaced. After they took a look, they confirmed the tires were in bad shape. They took my boyfriend back and took the time to show him the tire and why they were recommending replacement. We thought we had two at home and despite that they were closing in 5 mins, said if we could get back in 20 mins, he would still be around and we could drop the tires off with him to replace the next day. We realized we didn't have the tires anymore so we called to let them know. They got the tires replaced the next day and we were able to pick the car up after getting off work. They again had amazing customer service and were very friendly. I will continue taking my car here for service (usually go there for oil changes in addition). read more

Well, if you're leaving town for a road trip and set up an appointment online, don't expect to actually have an appointment. We set up a oil change online and booked a 11am spot only to find out that once we got to their store, we were told that they don't have any appointments today. Then proceed to say that they could set up an appointment for tomorrow. Why would I set up another appointment if they didn't even acknowledge or honor my first one? Poor management and scheduling if you ask me. read more

So I visited Firestone on Sunday because my father in law had a flat tire and the service was great! The manager was so helpful and although they were busy, they assisted me as soon as possible. This was our first visit to this type of business only because I feel that they're overpriced and greedy. Definitely coming back after receiving such amazing customer service. read more

Complete lack of respect, honor and kindness for my 76 year old mother. Typical loser mechanics up to their old shenanigans trying to rip of my mom off for work that doesn't need to be completed. After checking myself and going to two other competent mechanics for their opinion none of the work this place wanted to do was necessary. How can you treat the elderly and your community this way, very shameful. read more

I stropped in to get a quote on some work I needed done. I was told to bring the car in at 9:30am the next day and they would check the car out and give me a quote. I was told it would take a couple hours. I was there at 9:30. I sat with one customer that said he had a 10:30 appointment for an oil change. After sitting for 3 hours watching people come and go without having an appointment. I asked for my keys and left. If I asked a client to come in and left them sit for 3 hours I think they would think me rude and inconsiderate. Fletcher clearly did not need my business. I don't know if they want yours, but I recommend you bring a book read more

The technicians are very knowledgeable. They take great care of their customers. They gave me recommendations that the vehicle actually needed and also took the time to explain pros and cons. read more

First off i want to say i'm a U.S. Veteran from Iraq/Afghanistan era just to give who ever a heads up on my character. I'm usually not the one that goes and writes reviews on company's but I would like to believe if i had saw a review like this i would have taken my business else where. I scheduled appointment online for two vehicles to have a oil change , just a simple oil change . Drop off time at 7:30 am so i asked the guy how long will this take , he says two hours so i believed both would be done in two hours . I was wrong , just to start this was a back and forth thing until almost 5 PM. I don't know why it takes this long , maybe it was a sign that there was something wrong or they were just busy i don't know . A few days go by and i see that since the oil changes has been done on two vehicles now there leaking oil on two vehicles . I take a look at both vehicles , they are both leaking oil from the oil filter and drain plug. I immediately call and request to speak to a manager , he is conveniently on vacation . I thought during the oil change they tried to up sell me on things i didn't need now I'm dealing with issues they had created , i guess it was a free for all to try to charge me for as much things as possible instead of owning up to there mistakes.They guy in the front givens me some story about how the guy who did the oil change wasn't his best guy and he would get his best guy on it . Long story short they screwed me on two vehicles and i was just there for an oil change , and they tried to charge me thousands of dollars. In my opinion these guys are dishonest crooks so if you have read this far hopefully this helps someone make there minds up about giving this company a try . read more

To all the single ladies! Trust these folks. I Debra Felder single worry about car expenses and repair as I know nothing. I will say these folks are honest. I have a Chrysler and called the dealer for a quote it was nearly double what I paid here. The very best to them. thank you all, Shawn, Mike and each of you who fixed my car. read more

went to get oil change, lube, fuel filter and asked for upgraded filter and they wanted to put synthetic in and I don't use it. Our appointment was at 10:30 and it took until 1:30 and they didn't lube anything, or drain the sterring fluid like I asked. I checked and had to do it myself, (same dirty fluid was in it). Charge was $220.00. read more

I highly recommend Firestone Auto Repair in Buckeye, AZ. We were on Interstate 10 from California to Phoenix and had a tire problem late in the afternoon. We were able to get to Firestone where we were helped by Bob and Casey. Bob was friendly, customer focused, and helpful. Casey did the tire work quickly after a thorough check and diagnosis. We were helped by two very friendly professionals who diagnosed our problem and got us on our way within 30 minutes. We appreciated it after a long trip on a desert freeway. It was late in the day with another 50 miles to go to reach our destination. Kudos to Bob, Casey, and Firestone for keeping us safe and on our way! Ernie B read more

I've been coming here for years, bringing them 3 of my cars so far. They are awesome people out there. I truly feel that they use good judgement, know what they're doing, honest people trying to run a solid business. Their prices are very competitive, therefore they are using a healthy cost to ensure that it's quality service while not bankrupting either the customer or the business. So far I only know the two main counter guys but both are excellent employees. If it weren't for them I probably wouldn't be taking my vehicle there. Definitely recommended! read more

Very friendly people that the tire replacement done when they said they would. Had a screw in a rear tire that could not be patched because it was to close to the sidewall. Another shop started out trying to sell 4 new tires which is not necessary because my car is a front wheel drive and not all wheel drive. The first shop did drop back to wanting to replace just the back two which was also overkill. read more

I took my vehicle in to have a water pump replaced. They wanted 147 dollars for the part. Autozone wanted 51 for a new one with a lifetime warranty. The labor charge that they quoted me was 115 per hour for 3 hours. They claimed it needed a new fan clutch. Also over priced I presume. Grand total for parts and labor was over 1000$. My vehicles will never go back. Not to mention customer service from this guy was pathetic. read more

The "manager?" Of whomever the tall buff douchey bro that couldn't even look me in the eyes, declined me as a customer. I needed my car looked at because the body of my car is rubbing against my tire after a recent car accident. "We don't do that." Am I being punked? read more

Went in for an oil change for my truck. My appointment was for 10 am and they started right on time. The waiting area was very comfortable with Direct TV and complimentary wifi. The salespeople were super friendly and very polite. While I was waiting, they were kind enough to talk to me and answered my questions about the ability of my truck to tow my camper up to Flagstaff. I will definitely go back there for service on both my vehicles and will recommend this location to my friends and neighbors. read more

Fletcher's saved me! My boyfriend and I were road tripping from California to Florida and my air went out in the middle of the AZ heat..on a Sunday afternoon might I add. We were forced to stay overnight in Buckeye. We went to Fletcher's first thing Monday morning. They were very busy but still made the time to check out my car and were even able to fix my air by the end of the day. Very friendly and informative. Didn't feel like I was getting scammed because I was just passing through. Thank you Fletchers for helping me beat the heat!! :) read more

Do not take your car here! Took my car in for simple diagnostic noise from front of car and the next thing we found out is that they drove it around their area and wheel comes off causing damage to front of car. Shawn the manager said they would take care of it but after all that's said and done he NOW says they're not responsible and that he doesn't even know corporate phone number so we can get in touch with them. All we get is the round a round from him as he first stated that he would take care of this himself. Please do not trust Shawn or this shop. read more

So I took a car to RICH AT FIRESTONE TO GET INSPECTED.. and to anyway who is considering wasting money on this guy at firestone beware BEWARE!! My car had just been checked out by camelback hyundai and came back with a clean bill of health 3 days earlier and I have all paperwork to prove this. RICH TELLS ME THAT THE CAR HAS MANY ISSUES AND ITS BASICALLY A PIECE OF CRAP AS HE THEN OFFERS to buy a car on company time for $2,ooo dollars less than original offer due to the issues it has?? The issues was the cabin air filter.. $10.. 2 tires $100.. and maybe front strut in future.. so no deal for sure.. hopefully he at least paid for the time of the inspection?? Not just my wasted time to drive 49 miles to show a perfectly safe and reliable car! They also broke my under car skid guard and tells me it was that way when hey looked at it again which is a lie. Stay away from this place there not honest nor trust worthy!! read more

4 months later... after two messages to Corporate, no return phone call. Fletchers Corporate doesn't even care. Sad.

I had a 10am appointment for my ac... Didn't get out of there till after 130pm... He said they ran out of freon... Really pretty sure your tank has a gauge on it... To make it worse i get in my truck and there is a blue rag all full of oil in it... Not happy with the service!!! read more

Don't say it will take an hour if you aren't going to even look at my car after two hours. I understand it could be busy but tell us that it will take longer and don't waste our time, won't be going here again. read more

Terrible service. They replaced our tired but failed to mention that our suspension was falling apart and were perfectly fine with having us leave in an unsafe car. As long as they get their money I guess they don't care about people's safety... read more

The service reps (Rick and Matt) and the technician (Shawn) were friendly and helpful. My car was having some strange issues and they went above and beyond to get it back to its usual self. Outstanding customer service, referred my family here. Location is pretty convenient, though if the sign on Yuma road still says Fletcher's Autocare which might do with an update. read more

Refused to fix their mistake. I took my 1977 Corvette in for an alignment during the final stages of a frame-off restoration. They aligned three of the four wheels. The last one (right, rear), they did not bother to put shims in the trailing arm. This made the rear tire turn freely and uncontrollably left and right. I took it back to them because when I downshifted the car suddenly turned left and almost put me into the curb. They insisted everything was fine until I got under the car and pointed to exactly what I had been talking about all along. Later I got a call and they told me that they didn't want to work on it anymore and referred me to a shop in Phoenix that I would need to get my car towed to because I couldn't safely drive it. They said that if they worked on it, they would charge me double their hourly rate because of all the rusted parts. Mind you, this was a frame-off restoration, so everything under the car was brand new/painted and completely rust free. If you care about your car, even a little bit, find another shop. read more

Went to this place because of a groupon for oil and brake pads. High pressure upsale type of environment. Didn't feel like I could trust anything they said. When I had originally called them they gave me an estimated time of 2 hours and I was there in under 15 minutes. I guess when I opted not to do all the money making repairs they offered they decided I didn't matter. 4 hours of me waiting in their office only to find out that they probably weren't going to get around to it till sometime the next day. When I arrived the next evening I discovered they had sheared off a lug nut and had made an executive decision not to replace my rear brake pads because they "only do complete jobs". Just before I discovered all this nonsense they redeemed the Groupon for the full amount which should have coved the rear brake pads and gave me the keys as though they had completed everything. It wasn't until I got in my vehicle and noticed the rear brakes were still squeaking that I confronted them and they came clean. I had to get Groupon to reimburse me. I'll never go back there. I went down the street and had another business replace the pads and there was no issues. Oh and the other brake issue that I was having I later fixed myself in 30 minutes while watching a YouTube video and a used part. Total cost was around $80. Fletcher's started at close to $1500 and slowly dropped their price when I kept saying I didn't want to pay anything near that much. They eventually said they would do it for $600 because they liked me and I was such a nice guy, blah, blah, blah. Beware! read more

My "check coolant level" indicator came on so I thought I'd have these guys check it for me. I walked in and asked how busy they were. The manager said "very" and I told him my concern and he promptly said "oh, just pull it into the first bay and I will have one of the guys check it" 5 minutes later I drove away with my coolant topped off without charge. GREAT EXPERIENCE!!!! read more

Used to come here then there was a while where they had people who didn't care. Tried again and Shawn and Jimmie really have great customer service! We were in for tires and the engine light came on. It was near closing but they got us going to get home and then worked us in the next day to put a new fan in. If not we would have paid $170 in cab fees to get home. Thanks again. read more

They over tighten the oil filter and the oil pan bolt. While trying to do a oil change myself after I let them do my last one. The oil filter won't come off and when trying to to use a tool designed for taking off oil filters it was on to tight and broke open s hole in the oil filter. Terrible place avoid if you can, read more

This place was really pleasant and helpful. I bought the 6 diesel oil change package, and when I came back to pay, Mike told me that you actually get 7 oil changes because the first one is basically free. I was really impressed with this place! read more