This place was great and they took care of replacing my tires. I did have a few issue though, for one, they didn't have cups for the coffee or even water on the mini fridge they have at the lobby. I also couldn't use the bathroom since theirs a bad leak in the ceiling, it's literally leaking right on the toilet! Please fix these problems, me and the others here waiting were complaining about this. It seriously needs to be addressed, if not for us then at least for the employees! read more

Firestone Complete Auto Care - Constantly leaking on toilet from the roof. - Tires Near Me - Bedford, Texas

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I typically like to go to Firestone for all things tires, but this visit has me thinking maybe time to shop around. I went in for a tire plug on my lunch break...which should not have taken more than an hour...I was there for two. What really had me disappointed is seeing people come after me and leave before me...I know a tire plug is something that you can work into your day and I didn't mid that it was going to take a while, but two hours?!?! Yikes. read more

These guys always go above and beyond when it comes to getting my fleet vehicle serviced, and even my personal commuter. The manger is amazing and beyond receptive to anything that comes his way. I was in a pickle doing my own breaks tonight, and they pulled through like always. Great job guys and keep up the great work! read more

Called in the morning and asked for an oil change appointment. The gentleman that answered said 2 PM. I mentioned that I'd be staying with the car during the appointment so would appreciate a quick oil change Arrived early at 1:30 and provided keys. At 3 PM I saw my vehicle on the lift and no technicians were around. The desk guy said he's out to lunch. It is nearly 4 PM, my car is still on the lift, and there's not a technician in sight Don't come here read more

District manger made sure my situation was solved. Chain of command works when everyone else drops the ball.

Pulled off the highway with a flat tire and rolled into the Firestone parking lot. They were getting ready to close up shop, but Adam came out to see if he could help out. They didn't have our tire size I stock so he took it on himself to put on our spare tire for my wife and help her get back in the road toward home that was still an hour away. above and beyond at no charge. If we lived nearby we'd come back tomorrow to have them do the repair. Great service, great attitude and great human being! Thanks Adam! read more

No experience on cars this place is no trust for take your car I went for alignment and they don't know hoy to dot it. read more

Firestone Complete Auto Care - This place is the worst they don't have any experience on how do the alignment a car don't take your car to this place I wait 5 hours - Tires Near Me - Bedford, Texas

This review concerns All Firestone Stores !! Beware, if you use your Bridgestone Credit Card make sure you know what the interest rate is or they have or have not put you on a 6 months pay with no interest rate. Hope thats not confusing. I went to buy tires and tech found a lot of things wrong with my car. Everything was repaired, used my Bridgestone CC. I make my monthly payments, always paying over amount due. But amount seems to be growing. After a phone call I find out I was put on a pay in 6 months program and didn't know it. They added $190.00 to my account cause I didn't pay it off. If I would have known, it would have been paid off. This is unfair but batching will not get me anywhere. BRIDGESTONE, PLEASE INFORM YOUR SERVICE PEOPLE TO LET A PERSON KNOW WHAT KIND OF CREDIT THEY ARE USING OR SOMETHING !! read more

Broke the logo off our tires and used scotch tape to tape it back on. When we brought it up they said it was there when we came in. In fact I made this account just to say how horrible it is go anywhere else DO NOT COME This was in 2019 read more

Firestone Complete Auto Care - Another damaged tire - Tires Near Me - Bedford, Texas

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I took my '11 Maxima in for lifetime alignment warranty work and the manager, Gina, got everything taken care of. Thank you for working with me to get my car running, tip-top. You have earned a loyal customer. Communication is the key and she runs a good shop. read more

Brought my vehicle & dropped it off for an alignment. I replaced the tie rods & lower ball joints myself the day before & needed an alignment since the vehicle wasn't driving correctly. I got a call 3 hours later asking why I needed an alignment. I told them I replaced the parts mentioned. They then told me they wouldn't be able to do the alignment because my control arms were worn. If I wanted to get the alignment, I would have to have the control arms replaced first. Then they quoted me 1,283.91 to replace them including alignment. I went to pick up my vehicle disappointed with their service, such a waste of time. Not to mention a safety concern driving this way on the road. I ended up going to NTB, they got my alignment done, car drives perfect now. Would not recommend this place, instead of helping you, they want to take advantage of you! Stay away! read more

Firestone Complete Auto Care - Tires Near Me - Bedford, Texas

Took my Chevy Malibu to get serviced as I was traveling from out of town. Great service ! Front desk girl was so sweet, helped me in every way possible & the mechanics worked on my car fast & efficiently. They didn't try to push unnecessary service like other firestones I've been too & they gave me the full run down on my vehicle. Extremely satisfied ! Wish I lived here cause I would definitely come back. read more

Ever been in a place where you don't feel welcome? This place is it. Starting w the manager! He's brusque and rude. Yea it's a tough job but if you don't like it. Do something else! This guy grunts and huffs as you tell him your needs. It doesn't get better when you pay. The only saving grace is another guy named John Z. He's great in the phone w people and in person. HE should be the manager... Anyway. I only come here cuz my company has a national account. Otherwise I go to my dealership to get robbed... read more

RUN FROM HERE ! My husband and I came here because we always had good experiences with Firestone but this one is the exception. First red flag: they never notified that the appointment was neither confirmed or not by an email, phone text, etc nothing. so we had to call them since I had a bad feeling about not receiving an answer and they told us that the appointment available online @ 8 am was not meant for an oil change but that they were available for one @ 12pm (what?) Second red flag: 2 WHOLE HOURS to do an oil change, great. The entire work day was gone by now. THIRD RED FLAG: when we were paying we asked for a discount since we saw it online and on the flyers on the front desk, but it seemed as if it was a really difficult thing to do since the lady on the front desk the first thing that said was "and you couldn't have let me know before right?" Like ... ok, I'm sorry ? Forth red flag: after waiting those 2 hours when we came out to the car, NO STICKER was on (the one when they prove that they did the oil change and when you should do the next one) and the the oil change light WAS TILL ON ! Fifth flag: the front desk lady all the time that we were there seemed lost, but when we went back inside to get them to put on the sticker and as about why the light was still on, she asked: "DO YOU HAVE THE MANUAL?, BECAUSE I AM NOT SURE THEY KNOW HOW TO DO IT?"Then why would you take in a certain type of car if you know they have no idea what they're doing ?!!! They had to call someone else (not the guy that actually did the change, bc he was already @ lunch) and he finally helped. So ... if I were you and I had to get to go to work, I would avoid this place totally; they would make you waste your time and won't even do things right ! read more

The only reason I'm giving 2 stars is because the front desk attendant was super nice. This place wanted to charge me almost $1,300 for a part that is $60 online and takes 30 min to install. They will charge you for almost anything they can. If you want to save money, and have an honest business this is not the place for you. read more

Im in the service and hospitality industry so I hate posting negative reviews, but I wont be going here again and want to warn others. I've brought both of my vehicles here and the first I needed 3 tires replaced, since it's suggested you have it even I opted in for four. It was only after 3 were put on I was informed they didn't have a 4th. I knew very little abt cars at this point, but knew that it's not recommended and asked if they had a different one or if we should change all 4. No, they would order the 4th and call me when it was ready to be put on, surprise, surprise this never happened. Not a big deal, but now I know after yesterday that it's customary to know this info beforehand (you should be aware of your inventory) and go over options prior to installation, just bad form. Now, yesterday we had a flat due to a nail, wanted to see if we had a warranty and talk options. My husband calls and is immediately interrupted and the girl said "hold on" and puts him on hold. The attitude from the get was atrocious. I take over the call and try to be precise (maybe she was busy hence the rudeness) and it was like pulling teeth trying to get info out of her. Not helpful, not pleasant. Like I understand you may hate your job, but don't take it out on me for simply wanting to be a paying customer. After the convo she says they would need to look at it, even ensure it's their tire (again the way she said it was condescending) we told her we'd be by. Now we drive over on a doughnut, which you are not supposed to drive for very long and go in expecting to go over what was said in the phone call and she said they are too busy at that location, come back tomorrow or try another location. We called you specifically to discuss us coming for this service, you couldn't tell us you weren't able to accomplish it while I told you we were coming on the phone?!! Rude in all the ways. We went to discount tire in nrh after this and were assisted kindly and promptly, a vast difference in the times we've been at this location. I hope she was just having a bad day, but the pattern here is that service associates seem to care less and you're dis-servicing them by trying to receive service. read more

I went in for a state inspection and they did their usual woman up-sale game. Offered multiple services but said it wasn't needed to pass an inspection. **Even offered new tires but didn't look in their system and notice I just got them replaced by them 2 months ago due to a nail.** I denied all their offered unneeded services and an hour later he says I failed the inspection due to my window tint. So he pretty much said I could have paid for $1000 worth of repairs but they would have failed me anyways for something they noticed in the first five minutes. Moral of this story, don't go here for just an inspection because if you don't buy more they will find a reason to fail you.. read more

My trip to the Bedford Fireston... My check engine light was on, and I was having overheating issues. So I went to my long time trusted Firestone, passing many other mechanics on the way. I was told I needed a water pump and timing belt. I had them do it, and put it on a CFNA card due to not having finances for this. The guy told us it would be 18% interest (the card came in the mail, WRONG 28.9% int) and 6 months no interest, better pay that!! When we drove the car about a mile down the road, our check engine light came back on. We went back. He told us "I guarantee this is due to the water pump, drive it around for 200 miles and it will go off" I have to do emissions, so I set out on my 200 MILES!! Come to find out, the check engine light, in fact would NOT turn off. NOW.. I have spent $2200+ for a new water pump & timing belt that I may, or may not have needed!! I cant do my emissions testing (i better not get a ticket)! AND I have a huge interest rate, again, for something I may or may not have needed. Moral of the story: I have a $2200+ credit card bill at 28.9% int rate. A car with a check engine light on. As well as now I have NO mechanic to trust! read more

This was my third Firestone that I went to in one day, and they did not have my tire in stock. BUT, Annie was happy to problem-solve and made sure I would get a tire TODAY. She had one brought from down the street so that I wouldn't have to go to a 4th shop. Annie was so kind & professional to all the customers that entered the shop. I really appreciate seeing an auto shop that is so organized and well-run, and run by a woman! It helps women feel comfortable coming in & knowing they're not getting the typical woman up-sell on everything. Thank you to Annie & her Firestone team. Keep up the great work! read more

Absolute rip-off artists. Have been a customer of this Firestone for approximately 7 years. Just bought a set of 4 new tires for around $803. Two weeks later I got a flat tire. Took my car to Firestone and was told that since I didn't purchase "protection," which I don't recall being offered, a new tire would cost $280. Thought a 2-week old tire would have some kind of warranty but must have been wrong. Will pay off my bill for the new tires and never go back. One would think that in difficult times like these, the store would have been a little more helpful and compassionate but I guess the almighty dollar is more important. By the way, there was no evidence that I had caused the flat tire. Bye Firestone!! read more

5 months later & Annie is still rocking on with her exceptional service. So glad I had a warranty on my tire, Firestone has come to my rescue yet again! Thank y'all! read more

If you enjoy your time, and care about your life, do NOT go to this Firestone. Service is extremely slow. I took my car to have a tire checked, and ended up having to replace the dawn tire. It took them more than 3 HOURS to fix the thing. I got there at 11:30 AM and left 2h45PM The service guy gives you an expected time to deliver the service and is unable to honor. It is so aggravating and annoying. I don't like anything in this place. I don't trust this company and feel that they took advantage of me. RUN if you can. Don't waste your time. They are NOT even cheap or anything. Super expensive and truly a waste of time. If you are in the area, do yourself a favor and use Pep Boys or ANY other tire service place. I am being very generous and super nice giving this place 1 star. I will burn my hair off if I ever go back to any Firestone. read more

My wife hit a curb during a rain storm. Front wheel was damaged and both front and back tires went flat. AAA towed us to this Firestone location. The wheel itself was not able to be repaired. We bought a new wheel to be installed from a 3rd party, and wanted Firestone to install that wheel and sell us 2 new tires. Since they couldn't sell us a marked up wheel of their own, they decided to just put air in the 2 flats and send us on our way. Didn't even put the spare onto the damaged wheel! Mind you, the tires had gashes on them and went flat immediately. They put us in an unsafe vehicle and sent us on our way because we would not buy the wheel from them. Very unsafe and irresponsible. Oh, by the way, Discount Tire, 2 doors down... more than happy to help us out. Yay, Discount Tire! Boo, Firestone! read more

I've been going to Firestone since I got my first car. I've always experienced great service on top of honest recommendations. How do I know this? I get a second opinion/estimate. I came in thinking I had to get new struts and it snowballed into 10 other things I needed to do and 3k+ quote later... with my history with them, i thought maybe it's just time. Luckily, I came to my senses before I swiped my card and called up my second opinion. Ended up being a whopping 200 bucks if I get my own parts (80 bucks!). No, my batteries didn't need a change... nope, struts still fine! So frustrating. This is highly unethical and I will never go to THIS firestone again. It will also make me think twice for any other firestone. read more

Be aware of what they advertise, I did my alignment at Firestone on the basis that I get as many alignment needed for one year, couple months later the dealership told me that I have an alignment problem, so I came back to this location and this location refused to do it for free even though they had no work, "I think they didn't want to work". Claiming that they only warranty the workmanship ! So, I went to the Grapevine location and they were happy to honor the agreement read more

This staff went above and beyond to help me out when I had money problems and couldn't get my car in a timely manner. They could've charged me storage fees and everything, but instead, they lowered the total price of the repair AND let me keep it there for almost 4 months until I was able to get the money. In the end, they saved me thousands of dollars and I am sure that no other car repair place would've done that. Honest people and they pull no punches. I finally got my car back but to me, I'm still in debt. Thanks everyone. I highly recommend this business. read more

I went here because it was close to my job and was prepared to drop it off. Annie, store manager, took time with me and helped me. She made sure I got the best deal since I ended up having to buy a new tire. She coordinated with the staff to get the job done quickly so I didn't have to wait long or get an Uber to come back. The guys were efficient, kind and very good at what they do. Annie and the boys did a great job and were very helpful. Thank you! read more

The valve stem was leaking on our 69 chevelle convertible & our regular tire place wasn't open -Sunday. It was a beautiful day so started calling around. Pep boys told me they had a 2 hour wait & to try the tire store down the road. I called, asked what the wait time was & they said they could get to it right away. JOY! In & out in 30 minutes & no charge. Will be using them from now on. read more

I've been taking my vehicles to this location for 15 years. The staff is honest and they don't try to sell you things you don't need. They've babied my 2002 Civic since I bought it and it still runs like new. Fair prices, but it pays to watch for coupons! read more

Can I go Zero?!? This place charges $300 in labor costs to change spark plugs. Staff stood there dumbfounded as I complained. The gentleman quoted me over the phone at $499 when I was thinking "4.99" for spark plugs considering you can get some for cheap. $136 for 6 spark plugs and $300 for labor. This place is a joke. Good news though...you can apply for a firestone card and get 8% off today! Never going back to any Firestone's again. read more

I was visiting my family in Dallas and one of their very old yet most dependable cars had some issues. Since I was leaving town soon, I needed to find service that was affordable and immediate. Made some random calls based on location and availability using Yelp and ended heading to Firestone. David who was managing the store was extremely helpful and showed interest towards my needs. He was able to quickly get me in for service. Total wait time once I got to Firestone was actually less than 5 mins. Perhaps I got lucky this day but I definitely appreciated his honesty that I would have to wait 45 mins before arriving to the service station. Work performed on my car was above par and reasonably priced. Thank you for your kind, efficient and effective service. read more

John is a real jerk. Very rude and condescending. I got an appointment set for 8 am and then told me that there are cars in front of me from the day before. What's the point of setting an appointment if I have to wait or drop it off? Also FIRE JOHN THE MANAGER read more

They don't know what they are doing when it comes to batteries I had a bad alternator but wouldnt check it cause the battery was low. The reason it was low and died cause the alternator was out. He was really rude and not help full at all... will never use a fire stone again in my life.. read more

I would give this place a zero if I could the store manager John he is a real a jerk I have never met a person so rude apparently he's not a happy guy but because of his nasty attitude I will not go back to this fire stone because there's too many other places out there that will take care of my car so fire stone you can thank your employee John for losing another customer read more

I have been going here for years, but there is apparently a new manager who can't manage. I made an appointment for a timing belt, but when I got there, was informed that the only technician who could do the repair was not there. So I made an appointment for the next week. When I got there, the same thing happened! I rearranged my and my mother's schedule for this, two weeks in a row, because it's a 6 or 7 hour repair job, and still haven't gotten anything done. I don't know what happened to Will, because he was great. I won't be going back. read more

Great great great experience! I had bought tires a few years ago from Firestone, the 60K set and had about 25% of tread left on them when one of the tires fell victim to a razor blade. Common? One wouldn't think so but the tire guy said a tire taking a straight blade isn't uncommon.. which I find weird. Never known anyone or seen anyone dump blades on the street. BUT that aside, I was given a credit for the remainder of my tread bringing the price down over $500, which helped pay for a new set of 60K. Let me tell you - it's amazing how different a car rides with nice new tires.. almost feels like a new car. Almost. :) If you need to wait for your car, this location is next door/across the street from several paces to eat and a shopping strip. Waiting area is spacious, have a TV and coffee, water, etc. Nice staff, didn't take too long. Recommend! read more

These guys provide excellent service. I needed to get an oil change, alignment and tires rotated and they were able to knock it all out fairly quickly. I'd recommend coming in with an appointment or early without one as their schedule gets filled fairly quickly. read more

I cannot believe how rude the new manager is. I went in Saturday for help on my tires and was literally just scoffed at when I asked how long it would be. Everyone on else seemed fine for the 5 minutes I was in there before I wised up and went elsewhere. The new manager (John?) clearly hates his job. Will, the old manager, was much better. read more

I went into Firestone today because one of my tires was losing air. Heather and the other gentleman working (I can't remember his name at the moment :( ), this morning went above and beyond to help me get another tire since mine could not be repaired. Heather even drove to another location to get the tire my car required. Exceptional service! They were both very attentive, friendly, and fair!!!! This is what customer services is all about. I will ONLY be going to this location from this day forward and will recommend them to all my family friends!!!!!!!!! A+++++++ read more

From the start they were trying to sell me things I didn't need, should've known better than to have my car taken here. They totally overcharged me. $600+ dollars for something that should've been between $300-$500, and it would've been more if I hadn't called them out for adding extra charges on that they hadn't told me about over the phone. Guy claimed I had agreed to fees that I never agreed to before bringing the vehicle in and then tried to accuse me of getting out of paying the correct amount. When I got my car back the check engine light was on when it wasn't even on when I dropped the car off. The only reason I left my car there to get fixed is because it would've cost more to have it towed somewhere else; though, I almost wish I had gone ahead and towed it somewhere else if only to keep from giving this location my money. Didn't get the guys name behind the counter but he was super rude & talked down to me the entire time. read more