Went in for a reading on my check engine light. They took care of it for no cost, at 8am, with a smile on their face. Can't ask for more than that when I'm pulling my hair out over car trouble. read more

I do not recommend this location. The staff were rude, unhelpful, and the service was disappointing.

I had an appointment to take my car to Firestone this morning to determine why the check engine light was on and resolve the issue if possible. The person checking me in said that normally they require a drop off for diagnosis but it did not say that on the web site when I made my appointment. I was at the facility 15 minutes before my appointment time. After waiting an hour and watching people who came after me, with or without appointments, get their car serviced I saw mine still sitting where I parked it. It seems like they use these type of jobs as fill in when things slow down. I went to them in the first place because I thought they would be professional and honor appointments. I drove to a different maintenance provider when I left Firestone and got an appointment for tomorrow. read more

Charged me $400 to fix my parking brake. Ordered parts I didn't need. Did not fix my parking brake. Did not offer to fix the problem. Told me I should go somewhere else to get it fixed read more

I take my car to the Firestone on Carlisle only. I fully trust Noel. He takes care of my car like it is his own. He keeps communication open when it comes to what I will need in the future or what I need done now. Unlike other mechanics that are trying to pry money out of me. Thank you Noel for always being there when my car needs you!!! read more

I set an appointment to get my car checked 2 hours before the appointment time. I took my car in, then as soon as I got home, they called and said they couldn't look at my car or diagnose it and to come pick it up. They said I would have to reschedule. I went in to get the keys to my car and they just handed me my keys and said "sorry." Not even, "Hey, let's reschedule you tomorrow or here is a coupon or discount on your next service for the inconvenience."Nothing. Bad customer service. If they weren't able to see my car that day then why have appointments online? Disorganized. I can't say that they would or wouldn't have fixed my car to my satisfaction, but I won't ever know because I will never go back. read more

Great service. Excellent customer service. Kind and Professional, completed my alignment quickly, and without error. I have been here twice in the last couple months with the same outcome. Quality auto and customer care. Thank you everyone! You are all very kind and offer superior work. read more

Bit of bad luck landed my son at this location. We had purchased a set of 4 tires in the morning in Joplin MO (5 star review for them coming), and that evening when in Albuquerque NM the two drivers side tires failed when a curb jumped up and bit them. After examining the tires, they were covered under the warranty (except for the mounting, balancing, tire disposal, etc fees) but it was found that the front rim was bent. A rim was located in the same area, and purchased by Firestone for the price quoted to my son, $125. After they up charged for the rim and all the other associated "fees" for less than 12 hour old tires, we had a bill for $326.44 for two tires covered under warranty and a rim. For reference, the 4 tires purchased that morning in Joplin, MO were a total charge of $420. So you can see why I was frustrated. Watch out for this place. They can see a bad situation coming from miles away and take advantage of it. I guess it's just business, but it's not a good business. Firestone needs more employees like in Joplin and not like Renee in Albuquerque. Oh, and shout out to AAA for their fantastic service also. read more

Yes, you may be able to get appointments quickly but don't expect a quality job. I've been to this specific firestone twice and the two times that I've gone, none of the alignments were fully completed. They do a better job at coming up with excuses rather than actually doing the job. I was told one time that I needed to upgrade something to fully complete the job, otherwise it's not a possible to do. I took my car to the firestone at menaul and guess what? No problems. nothing was needed. Just a quick drop off, an hour later, "your cars ready for pick up". read more

Firestone Complete Auto Care - Tires Near Me - Albuquerque, New Mexico

Firestone has some bad reviews, but dang, I keep having pretty awesome luck with them, at all the locations I've been to. I can always get an immediate appointment, though they do want a vehicle drop off. That's ok for me because I leave it there while I'm working. Counter staff are really pleasant and helpful and always look for deals they can give me. I even got two complimentary, higher-grade tires when they found my rear tires to be worn before they should've been, though I didn't even know about or mention it. That's pretty outstanding care I think. Having the Firestone card gives me all kinds of discounts on stuff too! And buying their tires gives me insurance against roadside hazards, as well as limited balance and rotation services. The only issue I had this time was the greasy footprints on my floorboard. I was very surprised they didn't use a plastic apron. But when I went to tell the guy at the counter, his response was so instant I almost didn't get the sentence all the way out. "There seems to be a significant amount of grease on my floorbo..." "YOU'RE KIDDING ME! Pull up right there.." And he promptly scrubbed at it with upholstery cleaner til you couldn't tell there'd been a mess. As I was driving away, I heard him chastising the culprit in an authoritative but non-tyrannical manner. For me, professional customer-centered service, accountability, and great products so far. read more

I was driving through town and my engine light came on. I brought it in on a Thursday morning and did not have to wait at all! I believed most Firestone shops will run a free engine code check for you, and this one does! I did not get any work done but they let me keep the paper with the results from the test! Now I'll have a better understanding if something else goes wrong. Bill was really helpful and transparent about the shop's ability to help me with my vehicle! Thanks Firestone! read more

I am very satisfied with the level of professionalism and customer care that I haven't found at other mechanics shops! This team cares about your vehicle, doesn't hide anything and are very upfront and provide reliable vehicle maintenance!! read more

Wonderful service. Driving across the country and ran into car trouble. They squeezed us in and got us on our way again. We can't thank them enough!!!! read more

So, opens at 8:00, fyi. Took my car in for new tire and alignment first thing this am, no waiting, I was told the car would be ready in 2 hours. After 3 hours they hadn't even started, so I left without the alignment. If they can't do small stuff, I don't trust them (also, the mechanic I called to do the alignment and major tuneup quoted the alignment for $62 vs $100 at this location). So sad, this location is within walking distance. read more

The service at this facility in se abq is beyond compare thanks to their Service Manager JUAN. He definitely deserves a raise or two! This guy goes well beyond expectations. Uncompromising service. GO HERE TO HAVE YOUR CAR PROFESSIONALLY SERVICED. They are FANTASTIC! read more

This is the first review I've written on yelp because I felt inclined to express my concern of the business ethics for Firestone (more specifically this location). I've been here a couple times for changing my timing belt and an oil change and things were fine. However, when my girlfriend went to have an oil change, she was informed that her brakes were very worn and she would need to change them immediately. They also noted that the brakes were installed incorrectly and that's what caused the wear. Sounds legitimate from a non mechanic perspective, however, it turns out this is a blatant lie. We took the car to the VW dealership and guess what? The brakes are fine. So either the mechanic didn't know what he was talking about, he needed to meet a quota, or he's just a dick. Dishonesty shouldn't be rewarded. Stay away. read more

If you have all day - this is the place to go. Five hours to put on new tires. *update - when I when to leave my battery was dead because they left the lights on and one of my tires was over inflated read more

You know what, for a national chain and my skepticism of car places, I had an excellent experience. The customer service here was top notch. The person helping me told me how long of a wait I could expect and allowed me to schedule a time that would be less busy. When I finally came in about an hour later (a little earlier, actually) there was no waiting. She helped me immediately, and everything was painless. I would definitely come here again. read more

They said my brakes would be about $1900 to fix, so I ordered the parts and fixed everything myself for $250. Maybe they thought I wouldn't know any better since I'm 18? read more

We were visiting Albaquerque to help our son move and had a tire that needed help. We stopped by first thing this morning. The manager asked if we had cash because it was a no charge repair. We didn't have any cash and the manager told us- well there is a jack. Really? Now that's great service. read more

Not sure who looked at the other guys vehicle. but i can say that this place has the best master mechanic around if not in the state of new mexico!!!! if you are looking to get your car serviced here ask for "ralph" this guy is the most knowledgeable with over my gosh long time experience he knows everything if not he makes sure he researches it to know it!!! i highly recommend this establishment to anyone looking for a professional vehicle repair done right! read more

So I had a run-in with one of those concrete stops in a parking lot this morning...just got a little too close and seemed like I'd just caught the front bumper. I started backing up very slowly and POP! Almost pulled my bumper off. Okay, I'll just take it to Firestone. They're right down the street. I started driving, and it seems the bumper was holding on another piece underneath the car, so it was now falling down and scraping the streety as I drove. I had no tools, but I could see the two pieces had once been clipped together. Eventually, I tied them together well enough to keep them from scraping on the ground and slowly made my way to Firestone on Central at Jefferson. Having once sold cars, I kind of know my way around a vehicle. I drove into the shop with my tail between my legs, feeling pretty embarrassed. Travis (the service writer) and the mechanic who fixed it could not have been nicer. They put my car up on the lift, got out a box of clips and proceeded to fix it. All clipped back together in less than 15 minutes and $10.72 later, they didn't miss a beat. These are good, honest, professional guys. Yay! Good job! read more

Engine light went on just before was going to drive back down to Las Cruces. I was in and out in about and hour and a hour. The price was great, and the work was as well. Seemed very honest and reputable. Only downside was their restroom. Seriously. The most disgusting public restroom I've ever seen. It's like out of a bad movie or something. read more

I love firestone tires but, the service, not at all. I made an appointment 4 days prior to the service day. I bought a new set of tires for my boyfriend's vehicle & needed a simple balance & rotation on my truck's firestone tires. To ensure that I would have a vehicle available to complete my errands being that I am pregnant I made the appointments at 1pm (new set) & 2 Pm (b&R). At 2:37 the vehicle needing a new set had not had not even been put on the lift. What the hell is the point of making an appointment with this company if they're just going to do it whenever they feel like it?? When I asked the worker why it hadn't been put in the lift he kept insisting that he told my boyfriend it would be done at 3:30 and had no other response. I do not care what you told him or anyone else! I am the one who called and made the appointment. I am the one paying for these services. I AM the person you need to clear any changes with! You have my number on file. It's the one I called from to confirm the time THREE SEPARATE TIMES!! Now due to this inconsiderate disregard for my time, I will miss another appointment that was set months ago. Will firestone be reimbursing me for that appointment I missed? Doubtful. Get it together, FIRESTONE ON CENTRAL!!!! I DO NOT have time for this! read more

Hold on to your wallet. These guys will quote you one price and then tack on a lot of stuff.