I want to thank The Woodstove and Fireplace Center for their outstanding service and expertise in…read morerepairing my fireplace. For years, I struggled with severe backdraft issues that made it impossible to use. Despite having several other chimney repair companies inspect it, no one could identify the problem. When the team from The Woodstove and Fireplace Center came to clean my chimney, they took the time to troubleshoot the issue thoroughly and offered clear, practical recommendations. A few weeks later, they installed a new cap/damper combination and a smoke guard -- and now my fireplace works perfectly. I couldn't be more pleased with the results or their professionalism. Amanda N.

My fireplace has been giving me issues for years. The owner came in and within seconds diagnosed…read morethe problem and told me what was wrong. He then replaced the switch, for free! It felt so good to deal with the person who is honest and forthright and didn't try to take advantage of the situation. Thank you

fast and efficient, plus friendly service response with questions answered professionallyread more

Very respectful of your property. Meticulous and knowledgeable about chimney repair. Hired them…read moreto repair my chimney flue with Heatshield. The crew were very responsive to questions asked and about the process. Showed photos of the process as they worked. They went above and beyond to provide quality service and workmanship. Highly recommended.

Too difficult to do business with…read more I traveled a bit out of my way to visit this location because they were the closest authorized dealer that had the 2XL Big Green Egg in stock. I spent time with the owner and we agreed I would follow up via phone or email with the base and accessories I wanted. Unfortunately, after calling three times (each time he was unavailable) and emailing with no response, I decided to return in person the following week. The owner wasn't there, and the employee present seemed more interested in closing up for the day than helping me complete the order. He gave multiple excuses for why he couldn't help. In the end, I traveled a bit farther to the next nearest Platinum Big Green Egg dealer and was able to place my full order in under 10 minutes.

I guess sensor was not working for over a year. I called energy resource and a service man came to…read moremy house and did an excellent job. He was very informative and very friendly. It's a real pleasure having that blue flame gas insert I also have the blue flame in the basement on the wall. If you wanna be warm on those cold days, give energy resource a call that will be glad to help you.

Such a relief to find someone who actually knows what they're doing. Highly responsive and…read moreprofessional. Wish I had found Shane first, but absolutely the go-to guy for future service needs.

Overcharges every time. $300 to light my pilot light? This is crazy especially when he did it…read morebefore the winter sesson when he changed $600 to check my fireplace.

So I'm going to give this place mixed reviews for a variety of reasons. In reality its 2.5 out of…read more5 stars but I can only give 2 or 3 and since 3 is rated "A-OK" I will say its basically "ok". Read below for the details if interested. Nothing shady about this place, etc. from what I can tell.... but basically what it comes down to is bad (not poor) customer service that needs improvement. They did however deliver a quality product. My experience: Recently used them for a fireplace gas cleaning. It took multiple attempts to reach their customer service department who, frankly, wasnt very efficient in responding to my call, but was very quick to just book the service and provide details of what is involved in regular maintenance. I was at least pleased to get the impression they knew what they were doing and maybe the individual scheduling appointments was just having a hectic / busy day. At service, the technician arrived, cleaned the fireplace, and in general, did a very nice job. Thumbs up. However after he left (which was probably a little too quickly to try and run out the door before ensuring it fully works), we noticed a problem in that something electrical went wrong that had never happenned before (because our power had gone out and a circuit blew). We called to address the issue and it "needed to be discussed" before they would talk to us about it, The resolution was to send the technician back out. I however did not like the fact that we were initially dealing with a sales men who tried to blame us for doing something wrong when we were just calling for a regular maintenace checkup and after the checkup the fireplace didnt work (whereas it worked perfectly fine prior to the servicing). We should have been dealing with the service department, store manager, etc. Technician came back out, was once again very professional, looked things over and concluded there was definitely something wrong electrically but he wasnt sure what and that an electrician would have to review it. So back to calling the home office. After some more debate, they agreed to send an electrician out to review. Electrician did an excellent job, figured out that something went wrong (clearly after the maintenace but didnt say why/how), and promptly fixed it. Thumbs up to the electrician. However then they tried to charge us for the service after having previously agreed that they wouldn't unless major work was needed. In the end though they held to their end of the bargain... just it wasnt a very pleasant experience... but we do realize that sometimes mistakes happen and hopefully that was just the case in the first technician doing something accidentally that caused a problem. At least now everything works and is back to normal. Its unfortunate they had to make 3 service calls but because they did (and despite the bad customer service), next time we have a problem or require service I will still give them an opportunity to earn more of our business. This could work out for them in the end anyway because we are considering changing the fireplace mantle, stone, etc. and I really know of no other place to go than East Coast.

Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

we bought our fireplace from Bright Acre 12 years ago. We called and asked for somebody to come…read moreout and service the fireplace for this winter. Somebody did show up he was here 20 minutes and charged over $200 . The fireplace has not worked properly since it was serviced. Some days it will come on and some days it wont. It has not come on in a week now. My husband has gone to the store on three different occasions explaining the problem and nobody has been sent out. This is getting very frustrating so please be careful when calling this store for service and get everything in writing.

This place has a very nice selection. They have great hours for a fireplace store. We dealt with…read moreJim who was very detail-oriented, knowledgeable and gave us his undivided attention. However, they are often understaffed so there is always a line of people when you walk in. It is next to impossible to call and talk to anyone because they are so busy. At the end of the day, we have a beautiful fireplace now and we owe much of it to Jim and the crew working at Bright Acre.

I've dealt with many contractors over the years but Costal Chimneys was one of the best I've…read moreexperienced for the following reasons:Su 1. Extensive explanation of the process of the chimney inspection. Tom is very knowledgable and came with the right tools for the job. As he was performing the internal flue inspection with a camera he showed and explained what potential issues he looks for. 2. After Tom completed the cleaning, she show us all the flammable debris that was removed. Much more than I had expected. 3. Walking tarps were placed to ensure there would be no dirt tracked on the rugs and hardwood floors. In addition, Tom for slip-on "booties" worn while working on the house. 4. Very good communications.. throughout the process. I received several email and phone communications in response to several questions I had about the inspection process. I also received a confirmation call from him the day before the service. 5. Function...My appointment was for 1:30PM...he was at the door a few minutes before. Summary: IMHO, I don't think anyone that uses Costal Chimney would be disappointed in the least based on my experience. RP, Colts Neck, NJ

Coastal Chimneys provides a top-notch service! Tom was extremely professional and performed a…read moresweep with great care to my living room. He had all the proper equipment to conduct a proper inspection and his knowledge was extensive. Like most people, chimney cleaning is always an afterthought but now after experiencing the results, I found a new appreciation for the maintenance and upkeep needed to keep my chimney performing for a long time. Also, communication throughout the process was excellent! 100% recommendation!