Absolute worst experience working with this company. My parents had a fireplace built from scratch which was a major undertaking. The only thing left that needs to be done is for the fire logs & panels to be installed and for the start up. My parents have been waiting on Bright Acre for nearly a month to have this done which is insane. The first time that the guy came out, he rang the doorbell and then left within a couple minutes. The second time the guy supposedly got into a car accident. And the third time the guy brought defected panels and my parents now have to wait another 2 weeks for new panels to arrive. Oh and don't bother trying to call them directly because nobody will ever pick up and they shut off their answering message (not like anyone calls back anyway). Worst of all, after all their screw ups, their staff has been rude and unapologetic. I can't imagine this company being in business for much longer. Save your money and find another fireplace company to work with, otherwise you'll be kicking yourself later! read more