AVOID this shady business unless you want to fork over your hard-earned money and be treated like dirt!
Their mission statement is as follows: "To provide customers with unsurpassed service and reliability. To be responsive in meeting the customers' needs with services that surpass the industry's highest standards. Above all, to be honest and trustworthy with all daily business activities." This is straight off of their business card. To say that they failed to uphold their mission statement would be an understatement.
This place sold a car to my 80-year-old mother-in-law for more than it's worth (based on the condition of the vehicle/blue book price range) and were unable to provide her with the title for months. The price was the least of our concerns, though we do feel she was taken advantage of as she made the mistake of purchasing it alone and not attempting to negotiate the sticker price. If we had lived in the state at this time we would have advised her to look elsewhere or to negotiate a lower price, but I'm sure they saw her coming a mile away.
As it turned out, they sold the car to her without ever having owned the title, which I believe is against the law based on what I've researched. They denied that this was an issue or inconvenience for my MIL and treated her as if she was a nuisance to them when she checked in frequently to ask what was going on, as she could not register the car without having the title.
Apparently they could not obtain the title from the previous owner and as a result, they gave her the runaround for months. She had purchased a car from them in the past and was happy with the process, but under the new ownership she was treated poorly and is regretful that she trusted the new owner.
I stepped in and contacted the owner, Dave Hill, myself. I had hoped to come to a resolution that would help my MIL to feel that something had been done for her after she spent months worrying about the title and registration. To my great disappointment, Dave was condescending, childish and rude. For example, when I attempted to interject while he was giving a longwinded and unacceptable explanation that I'd heard several times before from his staff, he then refused to discuss the matter further, claiming I "wouldn't let him speak." In reality I had politely interrupted him to say that I had already been given all of this information from his staff, but that I wished to discuss what he would be doing to remedy the huge inconvenience and amount of stress he had caused my MIL. He flatly refused to do anything to show her that her business was appreciated and blamed me for "not letting him speak." I told him I would love for him to speak but that I didn't have time to go over what had already been discussed with his staff several times. He called me my mother-in-law's name at one point, which told me that after months of battling with his staff and then assuring us that the owner was aware of the situation, he didn't have the courtesy to differentiate me from her.
To put it simply, this place sucks. read more
