If I could I did give the owner a -10. After 33 days into a 14 day job. He quit. He had poor…read morecommunication skills and lied to me about several details of the work that was done. Then he cursed me and threatened me with a lawsuit when I complained and asked for my money back. ALL of the work that was done has to be redone. I am out all of the money I spent and have to spend more to get the job done. The est was 10k I spent 5k and I got nothing for it. I DO NOT recommend for any kind of remodeling.

I was extremely satisfied with the work when it was finished, there professional attitude and…read moreattention to detail set them above the bar. The owner asked me exactly how I pictured it to look when it was done and made it happen!

I had a new roof installed In January. Now my kitchen ceiling seems to have some water damage. I…read morecalled and talked to a very nice lady she said they were very busy but somebody would get back to me. I work M - F till about 4:45 so I would be a very late appointment or a Saturday. Well as of yet it's been going on 3 weeks a repair person contacted me but then said he would let me know in the morning if he could make it at 4 that day because I had arranged to leave work early to meet up with him. I never heard from him again. Still waiting......

JF Baker was easy to work with. We had them out to inspect our roof, expecting to have to replace…read moreor at least repair. To our surprise, our roof still had a decent amount of life left. Rather than take the easy sale, we got an honest response and a minimal cost for the roof inspection.

complaints: "Absolute nightmare. This place should be called…read moreBastard Construction for the way they treat their customers. They are all smiles and promises during the sales pitch, but once that contract is signed, you'll never hear from them again. The crew left tar stains on my siding, ruined my landscaping, and I'm still finding nails in my driveway weeks later. To top it off, I found a leak after the first storm, and now they are completely 'ghosting' my calls. Do yourself a favor and hire literally anyone else."

We have been very happy with service, response, and quality of construction. We had an entire…read moreexterior upgrade, including roof, siding, windows, soffits, and painting. We would recommend!

The owner came out to meet with us and was personally involved from beginning to end. This was not…read morejust another roofing project, he treated this by looking at every detail through our eyes. He constantly made insightful and reasonable recommendations and presented creative solutions in replacing the entire roof. At every step, he was consulting with us and helping us to get the best results in the most cost effective manner! Keith put the best interests of The Refectory above all else and his refreshing approach set him apart from every other bidder. His team executed with the same high level of excellence and Keith's on-site presence and follow through and adjustments on the job, far exceeded our highest expectations. We would highly recommend him for any project you are considering!

Great experience when they installed my roof almost 10 years ago. Since then, in a relatively…read moreshort period of time, I had to call them because of leaks-leaks through the kitchen exhaust fan onto the stove, leaks through the water heater exhaust vent onto the basement floor, leakage/seepage through my chimney bricks, shingles not properly aligned with my gutter-such Of those 4, they only properly corrected two issues The 5th time was prior to July 4th this year when I noticed a place in the ceiling paint that appeared and felt damp. Called them. The person who came on the 1st was nice, went on the roof, said he saw nothing. Looked in the crawl space from a ladder--he didn't go in, and said it was a condensation/venting issue-they installed the roof vent when they installed the roof, and that someone else from the company would follow up. Emailed them on the 13th about the f/u. No response. Called another company. He went up took photos and there was a bullet hole in the shingle. He repaired it immediately. As the 614 inspection was done before the 4th, and I noticed the dampness in the ceiling before the 4th, the hole was likely there on the 1st when he said there was nothing wrong. Even if the roof warranty would not cover that kind of damage, it would have been nice to have received accurate information on the 1st, so that I could have had it repaired. It is probably good that they didn't follow up because I might have ended up spending unnecessary dollars to 'ventilate,' when ventilation was not the source of the problem. Nevertheless, since it is so close to the end of the warranty, I question whether they didn't follow-up because they didn't want to honor the warranty. To me, properly diagnosing and correcting 2 out of 5 issues after installation-4 within the first 3 years of installation, that are directly related to properly sealing the water heater vent pipe, properly installing flashing, installing the appropriate kitchen exhaust vent or properly aligning the edge shingles isn't stellar performance. As I have learned the hard way, there's more to roof installation than nailing on shingles.

I have tried to reach them for a copy of my invoice and they decline to respond. All they care…read moreabout is taking your insurance companies money. Once they have the money they have no concern for you and they move on to the next victim of their BS sales scheme.

Had some wind damage occur on a second floor soffit. Reached out via fb mesanger and they were able…read moreto do the repair same day!! How awesome is that!?! Richard was professional and reasonably priced. He was able to make the repair with in an hour. https://www.facebook.com/upgrademyroof/

Michael did an amazing job start to finish. He followed up with our insurance adjustor multiple…read moretimes to make sure that every detail was covered. I would work with Michael and The Roof Detective again! Roof installation was scheduled quickly and completed to our satisfaction.

Phenomenal job. They were quick to schedule, worked closely with insurance to get it covered and…read moredid a great job. Our sales rep Brian was also fantastic. Quick to respond, very personable, and when we did have an issue come up, he got his crew out there within a couple days to get it fixed at no charge. Haven't had any issues since. Highly recommend

Wow what a scam. We have a broken gutter joint by our 2nd floor roof/gutter that needed repairing…read more We had 3 other companies come by to assess the issue to compare quotes. Muth is the ONLY company that didn't even bother to get up to see what the issue is. Completely inspected our gutters from the ground. After walking around the outside of our house on the ground, they suggested that we need to rip out our entire gutter system, half the roof and build a ventilation system for $50k. I can't imagine anyone would trust a roofing company that does all their assessment from the ground. Just mind-blowing.

Muth & Company put a new roof on my house and refuses to fix the problems they caused. They cut…read moregaps in the decking at the peak, realized their mistake, and then just covered the gaps with shingles without replacing the wood they cut out. They left a bathroom ceiling vent unconnected to its roof vent, causing all of the moisture from the bathroom to vent into the attic instead of outside. They installed only half a ventilation system (the exhaust half), claiming they have no obligation to meet the building code requirement of making sure the other half of the ventilation (intake air) was supplied by soffit/eave vents. My soffit vents were blocked. The Muth warranty requires them to comply with the building code. The holes in the roof, the bathroom venting into the attic, and the blocked soffit vents caused black mold to grow in my attic. When I made a warranty claim, Muth wanted me to pay for the corrections. I did--with other companies. Muth won't reimburse me under their supposed "ironclad guarantees." I filed a complaint with the Better Business Bureau. Muth denied all responsibility and told the BBB that it never complies with the building code intake ventilation laws. If you have a Muth roof, you might want to check your attic for mold and soffit vents for blockage.

We believe improper gutter/slip flashing/drip edge installation by Ratliff caused significant water…read moredamage to our home. As shown in the attached video, water was able to flow down between the gutter and the fascia instead of all going into the gutters. Gutters were free of debris. The water was only dripping down from the backside of the gutter, not the front, showing they were not clogged. The video was taken at the end of a rainstorm when very little water was present. Unfortunately, when it was raining hard, a huge amount of roof water streamed down between the gutter and the fascia. During windy conditions, that water was blown into the seams of our siding and came into the house. The water damaged drywall, insulation, window trim, baseboards, carpet & pad, paint, and underneath the siding materials. We reached out to Ratliff when we realized what was happening was not a roof leak, but a leak through the siding. Dave and Juan from Ratliff came and did a thorough inspection, removing siding and confirming that the water was being blown through the siding. Previous to Dave and Juan's inspection, our roofers, in a kind effort to help us stop the leak, noticed the misplaced slip flashing/ drip edge and fixed it. Dave noticed that the roofers had done that and put it in his report. We also showed him the attached video of what happened when it rained (before the fix) and that extra water was present to be blown into the siding. After their visit, we were emailed a report and given quotes for Ratliff to do additional paid work - siding repair and/or replacement. There was no offer of restitution. We then responded and requested restitution. We received an email from the owner, Danielle Ratliff, stating that they do not believe they improperly installed the gutters, that an engineer should be hired to assess the leak, and that they stand behind their work. Water should never be leaking between the gutters and fascia. Hiring an engineer to confirm that would be an unnecessary and costly expense on top of the damage repair expenses that they have given us no assurance would be covered by them. So we sent the video again in case Ms. Ratliff had not seen it, and again asked for restitution with no response now for almost 2 weeks. We believe the cause of the leak is very clear, and unfortunately, very clear that Ratliff does not truly take accountability and stand behind their work.

I highly recommend Ratliff Contracting. I called to let them know that we had some wind damage and…read morethe same day David came out and tarped the roof. Nancy from the office kept in touch and made working with the insurance company seamless. Their team completed a beautiful roof in one day and left the steps and yard spotless. Several days later I had a leak and was convinced it was the roof and called Ratliff on a Sunday morning. Several people from Ratliff came that same day and did a full inspection including crawl spaces. It turned out that the hot water on my bathtub was leaking. Ratliff didn't charge me for the house call. Great folks!